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Dispatcher Customer Jobs (NOW HIRING)

Mr. Rooter

Dispatcher & Customer Service Manager

Freehold, NJ · On-site

$17 - $21.25/hr

Dispatcher & Customer Service Manager Leadership Opportunity | Mr. Rooter Plumbing We are seeking a Dispatcher & Customer Service Manager to lead, train, and elevate our dispatch and customer service ...

IFLO Inc

Dispatcher Customer Service

Columbia, SC · On-site

$16 - $18/hr

We are seeking a Dispatcher Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

IFLO Inc

Dispatcher Customer Service

Columbia, SC · On-site

$16 - $18/hr

We are seeking a Dispatcher Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Glen-Gery

Dispatcher/Customer Service

Iberia, OH · On-site

$14.25 - $17.75/hr

Along with Dispatching, this person will also have Customer Service responsibilities. DUTIES AND RESPONSIBILITIES: * Coordinate product shipments inbound and outbound by working with Customers, Sales ...

CAARS Inc.

Dispatcher Customer Service

San Antonio, TX · On-site

$14 - $17/hr

... for dispatcher positions. as follows: Familiar with city of San Antonio Knowledge of computers Ability to multi-task Works well under pressure Attention to detail Team Player Customer service ...

Glen-Gery

Dispatcher/Customer Service

Iberia, OH · On-site

$14.25 - $17.75/hr

Along with Dispatching, this person will also have Customer Service responsibilities. DUTIES AND RESPONSIBILITIES: * Coordinate product shipments inbound and outbound by working with Customers, Sales ...

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How much do dispatcher customer jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for dispatcher customer in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Dispatcher Customer, and why are they important?

To thrive as a Dispatcher Customer, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and telecommunications tools is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are essential soft skills. These competencies ensure efficient coordination, timely service delivery, and high customer satisfaction in a fast-paced environment.

How do Dispatcher Customer roles typically coordinate with field teams to ensure timely service delivery?

Dispatcher Customer professionals play a key role in bridging communication between customers and field teams. They are responsible for scheduling, tracking, and updating service requests to ensure that technicians or drivers are dispatched efficiently. Effective dispatchers use specialized software to monitor job progress, manage real-time updates, and quickly resolve any issues that arise. Close collaboration with both customers and field staff is essential for meeting service timelines and maintaining high customer satisfaction.

What are Dispatcher Customers?

A Dispatcher Customer, often referred to as a Customer Service Dispatcher, is responsible for coordinating and scheduling service calls or deliveries between customers and field staff, such as drivers or technicians. They handle incoming requests from customers, relay information to the appropriate personnel, and ensure that services are delivered efficiently and on time. Dispatcher Customers play a critical role in maintaining communication, tracking progress, and resolving issues to provide high-quality service. Their work is essential in industries like logistics, transportation, utilities, and emergency services.

What is the difference between Dispatcher Customer vs Dispatcher Driver?

AspectDispatcher CustomerDispatcher Driver
Primary RoleCoordinates and manages customer service requests and schedulingCoordinates and manages vehicle dispatching and routing for drivers
Required SkillsCustomer service, communication, schedulingNavigation, route planning, vehicle operation knowledge
Work EnvironmentOffice-based, customer interactionOn the road, vehicle operation
CertificationsCustomer service or dispatching certifications often preferredDriver's license, possibly commercial driving certifications

The main difference between a Dispatcher Customer and a Dispatcher Driver lies in their focus: the Dispatcher Customer handles customer interactions and scheduling, while the Dispatcher Driver manages vehicle dispatching and routing. Both roles require strong communication skills, but their work environments and certifications differ significantly.

More about Dispatcher Customer jobs
What job categories do people searching Dispatcher Customer jobs look for? The top searched job categories for Dispatcher Customer jobs are:
Dispatcher Customer jobs near you
Infographic showing various Dispatcher Customer job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 93% Physical, and 7% Remote job distribution, with an average salary of $38,801 per year, or $18.7 per hour.
Dispatcher / Customer Service

Dispatcher / Customer Service

Smart Care Equipment Solutions

Albany, NY

$26/hr

Full-time

Posted 17 days ago

Job description

    Dispatcher / Customer Service

    Albany, NY

    $22 to $26 hourly

    Main Responsibilities:

    • Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements

    • Serve as the primary point of contact for technicians within a geographic market or territory

    • Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiency, and meet commitments

    Basic Qualifications:

    • High school diploma or equivalent

    • 3+ years' experience in dispatch, customer service, and/or restaurant management

    • Intermediate experience in Microsoft Office / Windows-based environment

    Preferred Qualifications:

    • Ability to learn unique and proprietary software

    • Excellent verbal and written communication skills

    • Previous SAP experience


    About Smart Care

    Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

    Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

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