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Dispatcher Customer Jobs (NOW HIRING)

CRH

Dispatcher / Customer Service

Kent, WA · On-site

$25 - $26/hr

Dispatcher / Customer Service Architectural Products Group Kent, Washington, United States Job ID: 526866 Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the ...

Horizon Services

PA · On-site

$17 - $21.25/hr

We are seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our Audubon, PA location. Our associates are our most important resource. They provide the sole source for ...

Chancey & Reynolds

Be Seen First

Dispatcher / CSR

Knoxville, TN · On-site

$17 - $20/hr

Dispatcher/CSR Essential Job Duties: Maintaining the daily schedule for both service techs and installation teams Answering incoming calls Booking jobs for service department Communicating with ...

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How much do dispatcher customer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for dispatcher customer in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is a dispatcher customer?

A Dispatcher Customer, often referred to as a Customer Service Dispatcher, is responsible for coordinating and scheduling service calls or deliveries between customers and field staff, such as drivers or technicians. They handle incoming requests from customers, relay information to the appropriate personnel, and ensure that services are delivered efficiently and on time. Dispatcher Customers play a critical role in maintaining communication, tracking progress, and resolving issues to provide high-quality service. Their work is essential in industries like logistics, transportation, utilities, and emergency services.

What is the difference between Dispatcher Customer vs Dispatcher Driver?

AspectDispatcher CustomerDispatcher Driver
Primary RoleCoordinates and manages customer service requests and schedulingCoordinates and manages vehicle dispatching and routing for drivers
Required SkillsCustomer service, communication, schedulingNavigation, route planning, vehicle operation knowledge
Work EnvironmentOffice-based, customer interactionOn the road, vehicle operation
CertificationsCustomer service or dispatching certifications often preferredDriver's license, possibly commercial driving certifications

The main difference between a Dispatcher Customer and a Dispatcher Driver lies in their focus: the Dispatcher Customer handles customer interactions and scheduling, while the Dispatcher Driver manages vehicle dispatching and routing. Both roles require strong communication skills, but their work environments and certifications differ significantly.

How does a dispatcher customer coordinate with field teams to ensure timely service delivery?

Dispatcher Customer professionals play a key role in bridging communication between customers and field teams. They are responsible for scheduling, tracking, and updating service requests to ensure that technicians or drivers are dispatched efficiently. Effective dispatchers use specialized software to monitor job progress, manage real-time updates, and quickly resolve any issues that arise. Close collaboration with both customers and field staff is essential for meeting service timelines and maintaining high customer satisfaction.

How to start a dispatcher customer with no experience?

To become a dispatcher customer with no experience, start by gaining basic knowledge of transportation or logistics operations through online courses or training programs. Develop strong communication and organizational skills, and consider obtaining relevant certifications such as a Commercial Driver's License (CDL) or dispatcher training courses. Entry-level positions often require familiarity with dispatch software and a willingness to learn on the job.

What are the key skills and qualifications needed to thrive as a dispatcher customer, and why are they important?

To thrive as a Dispatcher Customer, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and telecommunications tools is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are essential soft skills. These competencies ensure efficient coordination, timely service delivery, and high customer satisfaction in a fast-paced environment.

Is it hard to get hired as a dispatcher customer?

Getting hired as a dispatcher customer service representative typically requires good communication skills, organization, and familiarity with dispatching software. Employers often look for relevant experience or certifications, and the job may involve shift work or working in a fast-paced environment, but overall, it is accessible with proper qualifications and training.
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What job categories do people searching Dispatcher Customer jobs look for?

The top searched job categories for Dispatcher Customer jobs are:

Dispatcher Customer jobs near you
Infographic showing various Dispatcher Customer job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,801 per year, or $18.7 per hour.

Dispatcher - CSR - Admin

Time Savers Heating & Cooling LLC

Loveland, OH • On-site

$18 - $23/hr

Other

Medical, Retirement, PTO

Re-posted 28 days ago

Job description

Time Savers Heating & Cooling in Loveland, OH is calling all administrative professionals to apply to join our team as a full-time Dispatcher - CSR - Admin!
WHY YOU SHOULD JOIN OUR TEAM
We are a family-oriented company that values its employees. We pay our Dispatcher - CSR - Admin a competitive wage of $18.00 - $23.00/hour, depending on experience. Our team also enjoys great benefits, including a competitive health insurance package, paid holidays, a vacation package, paid time off (PTO), and a retirement program. Additionally, we offer this entry-level position on-the-job training. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading about this entry-level administrative dispatch job!
ABOUT TIME SAVERS HEATING & COOLING
At Time Saver Heating & Cooling, we have over 33 years of experience in residential and commercial heating and air conditioning. We install and service gas furnaces, oil furnaces, heat pumps, air conditioners, boilers, ductless systems, and indoor air quality systems for residential use. Our goal is to provide reliable quality service for all our customers' needs. With expert technicians and professional installations, we will fix it right the first time!
As a family-oriented company, we truly appreciate our valued employees. We enjoy a relaxed atmosphere with easy processes set in place to keep us organized. In addition to excellent benefits and perks, we offer a supportive work environment!
ARE YOU A GOOD FIT?
Ask yourself: Can you effectively manage various tasks? Are you organized and attentive to detail? Do you enjoy data entry? Are you service-oriented? Do you have top-notch time management skills? If so, please consider applying for this entry-level Dispatcher - CSR - Admin assistant position today!
YOUR LIFE AS A DISPATCHER - CSR - ADMIN
This entry-level administrative dispatch position is full-time and typically works in our office from 7:30 AM - 3:30 PM Monday - Friday.
As a Dispatcher - CSR - Admin, you are the cornerstone of our company. You answer incoming phone calls to schedule or reschedule appointments as well as help customers with anything else they may need. Your friendly voice is a welcoming first impression as our clients reach out for HVAC services. Using your excellent customer service skills, you build a great rapport with each client. Because you invest time in having a thorough knowledge of our services, you confidently answer client questions.
You schedule calls to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. Keeping everything organized, you maintain the dispatch board and keep our technicians informed. After each service call, you debrief technicians and follow up with customers. You enjoy completing these happy calls, but if complaints occur, you use your customer service skills to quickly resolve the situation. When dispatching our technicians, you accurately relay necessary information. If complaints occur, you use your customer service skills to quickly resolve the situation.
In addition to your dispatch duties, you maintain the maintenance agreements, including billing, scheduling, renewals, and new contracts. You also respond to emails, process customer financing, contact sales leads, order parts, and complete data entry. Beyond these responsibilities, you'll contribute to the growth of our company by managing our social media accounts, engaging with our online community, and assisting with marketing initiatives and promotions. This is a great opportunity for someone who enjoys variety in their day, thrives in a fast-paced environment, and loves building strong relationships with clients while taking pride in being part of a team that makes a difference. You love working directly with our clients and take pride in the part you play in our company!
WHAT WE NEED FROM YOU
  • High school diploma or equivalent
  • Ability to use Microsoft Office products
  • Customer service skills

Experience in an administrative or customer service position is preferred but not required. Knowledge of the HVAC industry would be a plus. If you can meet these requirements and perform this entry-level administrative dispatch job as described above, we would be happy to have you as part of our team!
Location: 45140

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