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Roadside Dispatcher Jobs (NOW HIRING)

Kavkaz Express, LLC

OTR Dispatcher

Fairfield, NJ · On-site

$65K - $80K/yr

KAVKAZ Express LLC is looking for an experienced and highly driven team player to join our Logistics Department as an OTR Dispatcher. Responsibilities: * Daily Review assignments/tenders * Post loads ...

United Road

Logistics Dispatcher

Livonia, MI · On-site

Company Description United Road is the most diversified finished vehicle logistics provider in ... The Dispatcher is responsible for the movement of vehicles as well as the ongoing relationship with ...

A&g Towing & Recovery Llc

Dispatcher

Somerset, NJ · On-site

$16/hr

Dispatcher Department: Operations Employment Type: Part Time Location: New Jersey Position Summary ... roadside assistance procedures. Looking for 6am-12pm shift and weekend availability. Essential ...

Stauffer's Road Solutions

Dispatcher

West Haven, UT · On-site

$16 - $20/hr

Assessing the safety of roadside situations * Dispatch software expert ensuring all call information, notes, pricing, and customer information is entered and correct * Ensuring customers and drivers ...

FirstLine Road Solutions

Dispatcher

Sacramento, CA · On-site

Assessing the safety of roadside situations * Dispatch software expert ensuring all call information, notes, pricing, and customer information is entered and correct * Ensuring customers and drivers ...

FirstLine Road Solutions

Dispatcher

Lubbock, TX · On-site

Assessing the safety of roadside situations * Dispatch software expert ensuring all call information, notes, pricing, and customer information is entered and correct * Ensuring customers and drivers ...

FirstLine Road Solutions

Dispatcher

Tulare, CA · On-site

$17 - $22/hr

Assessing the safety of roadside situations * Dispatch software expert ensuring all call information, notes, pricing, and customer information is entered and correct * Ensuring customers and drivers ...

FirstLine Road Solutions

Dispatcher

Lubbock, TX · On-site

Assessing the safety of roadside situations * Dispatch software expert ensuring all call information, notes, pricing, and customer information is entered and correct * Ensuring customers and drivers ...

FirstLine Road Solutions

Dispatcher

West Haven, UT · On-site

$16 - $20/hr

Assessing the safety of roadside situations * Dispatch software expert ensuring all call information, notes, pricing, and customer information is entered and correct * Ensuring customers and drivers ...

FIRSTLINE ROAD SOLUTIONS, LLC

Dispatcher

Lubbock, TX · On-site

Assessing the safety of roadside situations * Dispatch software expert ensuring all call information, notes, pricing, and customer information is entered and correct * Ensuring customers and drivers ...

Prime Road Solutions LLC

Dispatcher

Tulare, CA

Assessing the safety of roadside situations * Dispatch software expert ensuring all call information, notes, pricing, and customer information is entered and correct * Ensuring customers and drivers ...

Prime Road Solutions, LLC

Dispatcher

Tulare, CA · On-site

Assessing the safety of roadside situations * Dispatch software expert ensuring all call information, notes, pricing, and customer information is entered and correct * Ensuring customers and drivers ...

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Roadside Dispatcher information

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$11

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$33

How much do roadside dispatcher jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for roadside dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a roadside dispatcher?

Roadside dispatchers are professionals responsible for coordinating and managing responses to drivers who need roadside assistance, such as towing, battery jumps, tire changes, or lockout services. They serve as the first point of contact for motorists in distress, gather essential information about the situation, and dispatch the appropriate service providers to the location. Roadside dispatchers must communicate effectively, make quick decisions, and monitor the progress of responses to ensure timely and efficient help for stranded drivers.

What are the key skills and qualifications needed to thrive as a roadside dispatcher?

To thrive as a Roadside Dispatcher, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and two-way radio communication is typically required. Exceptional problem-solving abilities, calmness under pressure, and effective communication are crucial soft skills in this role. These competencies ensure prompt, accurate service coordination and support for stranded motorists, which are vital for safety and customer satisfaction.

What are some common challenges faced by roadside dispatchers, and how can they handle these effectively?

Roadside Dispatchers often deal with high-pressure situations where quick, accurate decisions are crucial, especially during peak hours or severe weather. Managing multiple calls and coordinating with drivers and service providers can be stressful, but maintaining clear communication and using dispatch software efficiently helps streamline operations. Building strong relationships with technicians and remaining calm under pressure are key to resolving customer emergencies efficiently. Over time, dispatchers also develop problem-solving skills and resilience, which are valuable for career advancement in the field.

What is the difference between Roadside Dispatcher vs Towing Coordinator?

AspectRoadside DispatcherTowing Coordinator
CredentialsMay require dispatching or customer service experienceOften requires knowledge of towing operations and certifications
Work EnvironmentIndoor office setting, coordinating roadside assistanceIndoor office, managing towing services and logistics
Industry UsageUsed in roadside assistance, auto clubs, insuranceCommon in towing companies, fleet management
Search IntentCompare roles in roadside assistanceUnderstand towing operations coordination

While both roles involve coordinating vehicle assistance, a Roadside Dispatcher primarily manages roadside service calls and customer communication, whereas a Towing Coordinator focuses on organizing towing services and fleet logistics. Both positions require strong communication skills and industry knowledge, but their specific responsibilities differ based on the service scope.

More about Roadside Dispatcher jobs

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Cities with the most Roadside Dispatcher job openings:

What states have the most Roadside Dispatcher jobs?

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What job categories do people searching Roadside Dispatcher jobs look for?

The top searched job categories for Roadside Dispatcher jobs are:

Roadside Dispatcher jobs near you
Infographic showing various Roadside Dispatcher job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,823 per year, or $22 per hour.

Dispatcher, Roadside Assistance

Estes Express Lines

Charlotte, NC

Full-time

Re-posted 21 days ago

Estes Express Lines rating

8.3

Company rating: 8.3 out of 10

Based on 179 frontline employees who took The Breakroom Quiz

4th of 64 rated delivery companies

Job description

Job Summary:

As a leading LTL freight carrier who has been in business since 1931, Estes Express Lines takes great pride in leading the industry with qualified Roadside Assistance Dispatchers based in our corporate offices in Richmond, Va. Dispatchers are the first contact Estes' drivers make when their equipment fails and Dispatchers help them get back on the roads to meet the customer needs. If you are looking for a rewarding and challenging career with opportunity for advancement, Estes is the place for you.

  • Responsible for assisting road drivers by coordinating breakdown & accidents via telephone communication with Estes Central Dispatch, Safety, Maintenance personnel & outside vendors
  • Monitor DOT roadside inspections and authorize purchase orders
  • Assist co-workers in other office duties
  • Regular attendance is required.
  • This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
Qualifications:
  • High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background
  • Strong customer service focus and excellent communication skills required
  • Efficient data entry skills required
  • Experience using MS Office and Excel preferred
  • Strong work ethic and flexibility to work various hours and shifts based on business needs. Roadside Dispatch team works 24/7/365 days
  • Mechanical experience preferred
  • Dispatching experience preferred
  • Completion of technical school and experience with heavy trucks preferred
  • AS/400 experience preferred
  • Ability to multi-task and make quick decisions while working in a fast paced team environment
  • Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
  • Must be able to comply with all company policies, rules, procedures and Code of Conduct
  • Must be able to interact well with others
  • Must be able to work independently, or in a team setting
  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities
  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
  • Must be authorized to work in the United States
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.
Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.


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About Estes Express Lines

Sourced by ZipRecruiter

Estes Express Lines, headquartered in Richmond, Virginia, USA, is a full-service freight transportation provider. Founded in 1931, the company has grown to be one of the leading freight carriers in North America. They serve customers across the continental U.S., Canada, Mexico, and across the globe with an extensive network of nearly 260 terminals. Their services encompass less-than-truckload (LTL), time-critical guaranteed, volume and truckload, global, and custom solutions. Estes values reliability, responsibility, and resources, showing their commitment to delivering quality services and an unmatched freight transportation network.

Industry

Trucking

Company size

10,000+ Employees

Headquarters location

Richmond, VA, US

Year founded

1931

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