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Dispatcher Customer Jobs (NOW HIRING)

CAARS Inc.

Dispatcher Customer Service

San Antonio, TX · On-site

$14 - $17/hr

... for dispatcher positions. as follows: Familiar with city of San Antonio Knowledge of computers Ability to multi-task Works well under pressure Attention to detail Team Player Customer service ...

ECS Transportation Group

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Dispatcher / Customer Service

Carrollton, TX · On-site

$17 - $20/hr

We are looking for Customer Service Reps to help in our Dispatch and Reservations departments. Bilingual preferred but not required. This position will carry out day-to-day functions of our Dispatch ...

R & M Wholesale LLC

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Dispatcher Customer Service

Phoenix, AZ · On-site

$15 - $17/hr

Fast growing tow company looking for dispatcher / call take. Basic computer skills needed, professional phone skills, and bi lingual a plus. three shifts available. Will train right candidate.

HousePro

Dispatcher & Customer Service Rep

Houston, TX · On-site

$18 - $23/hr

As a dispatcher, you will be handling inbound and outbounds calls and are typically the first person any new customers will speak with. You will also be responsible for scheduling and dispatching the ...

Augusta Plumbing and Heating

Dispatcher

Saint Cloud, MN · On-site

$25/hr

Dispatcher / Customer Service - $25/hr - St. Cloud, MN Do you enjoy helping customers, staying organized, and keeping the day moving smoothly? Join Augusta Plumbing Heating & Air Conditioning as our ...

HousePro

Dispatcher & Customer Service Rep

Houston, TX

$18 - $23/hr

As a dispatcher, you will be handling inbound and outbounds calls and are typically the first person any new customers will speak with. You will also be responsible for scheduling and dispatching the ...

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All JobsDispatcher Customer Jobs

Dispatcher Customer information

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$11

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$25

How much do dispatcher customer jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for dispatcher customer in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What are Dispatcher Customers?

A Dispatcher Customer, often referred to as a Customer Service Dispatcher, is responsible for coordinating and scheduling service calls or deliveries between customers and field staff, such as drivers or technicians. They handle incoming requests from customers, relay information to the appropriate personnel, and ensure that services are delivered efficiently and on time. Dispatcher Customers play a critical role in maintaining communication, tracking progress, and resolving issues to provide high-quality service. Their work is essential in industries like logistics, transportation, utilities, and emergency services.

What is the difference between Dispatcher Customer vs Dispatcher Driver?

AspectDispatcher CustomerDispatcher Driver
Primary RoleCoordinates and manages customer service requests and schedulingCoordinates and manages vehicle dispatching and routing for drivers
Required SkillsCustomer service, communication, schedulingNavigation, route planning, vehicle operation knowledge
Work EnvironmentOffice-based, customer interactionOn the road, vehicle operation
CertificationsCustomer service or dispatching certifications often preferredDriver's license, possibly commercial driving certifications

The main difference between a Dispatcher Customer and a Dispatcher Driver lies in their focus: the Dispatcher Customer handles customer interactions and scheduling, while the Dispatcher Driver manages vehicle dispatching and routing. Both roles require strong communication skills, but their work environments and certifications differ significantly.

How do Dispatcher Customer roles typically coordinate with field teams to ensure timely service delivery?

Dispatcher Customer professionals play a key role in bridging communication between customers and field teams. They are responsible for scheduling, tracking, and updating service requests to ensure that technicians or drivers are dispatched efficiently. Effective dispatchers use specialized software to monitor job progress, manage real-time updates, and quickly resolve any issues that arise. Close collaboration with both customers and field staff is essential for meeting service timelines and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Dispatcher Customer, and why are they important?

To thrive as a Dispatcher Customer, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and telecommunications tools is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are essential soft skills. These competencies ensure efficient coordination, timely service delivery, and high customer satisfaction in a fast-paced environment.
More about Dispatcher Customer jobs
What job categories do people searching Dispatcher Customer jobs look for? The top searched job categories for Dispatcher Customer jobs are:
Dispatcher Customer jobs near you
Infographic showing various Dispatcher Customer job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,801 per year, or $18.7 per hour.
Dispatcher / Customer Service

Dispatcher / Customer Service

Empire Cooler Service LLC

Chicago, IL • On-site

$25 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Empire Cooler Service, LLC

Dispatcher

Job Description

Empire Cooler Service has been the leading supplier of refrigeration and ice making equipment in the Chicago area since 1932. We lease and service equipment to the restaurants, hotels, hospitals, schools, warehouse, corporate office and more throughout the continental United States. We are a “white-glove service company” whose goal is to anticipate and exceed our customer's needs in this ever-changing hospitality market.

Job Summary:

The Dispatcher will provide logistical support to technicians to help them manage their schedules so that we can continue to provide the high touch “white glove” service that our customers expect of us. A major challenge for this position is remaining flexible to ensure that performance goals are met in spite of operational challenges such as: vehicle shortages, staffing levels, and inclement weather conditions.

The ideal candidate will possess strong organizational skills and ability to multitask. The ability to respond to customer complaints and handle conflict in a professional and effective manner is essential.

Essential Job Duties and Responsibilities:The Dispatcher will:
  • Schedule and maintain organized efficient routes that will ensure the safe and efficient operation of all service calls
  • Ensures technicians’ adherence to schedules
  • Provide status updates to our customers especially when changes or updating of routes may impact technician arrival time
  • Follow up with customers after service calls are closed to ensure they are 100% satisfied
  • Keep records of customer interactions, process customer accounts and file documents
  • Coordinate with other departments to ensure customer satisfaction
  • Utilize problemsolving abilities along with a cando attitude to creatively “think outside of the box” when approach to issues presents a challenge.
  • Recommend and implement appropriate action plans for process improvement.
    • Minimum Job Experience and/or Training:
  • 35 yrs. experience as Route Scheduler / Dispatcher required
  • Excellent communication skills (written and verbal)
  • Accuracy and high attention to detail
  • Ability to multitask various assignments
  • Selfstarter with above average work ethic, committed to entire team success.
    • Computer skills:
  • Highly Proficient level of knowledge of MS Office programs
  • Knowledge of dispatching software highly desirable; Experience with ESC a definite plus!
    • Benefits:

    Medical / Dental / Vision coverage following 30 days of employment.

    Flexible Spending Account

    Company-paid Term Life Insurance / AD&D / Short-Term Disability

    Voluntary Term Insurance

    Vacation, Floating Holidays and Sick Time (PTO)

    Commuter Benefits

    401k

    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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