Job Summary
Title: Claims Support Representative
You'll Report To: Claims Operations Lead
The Claims Support Representative will function in a team environment and share in responsibility for handling duties in support of the claim organization, including accurate processing of vendor invoices, assistance with securing policy information, handling of claim and general mail, claims dispatch, and claim settlement documents. The Claims Support Representative will also communicate with both external and internal customers as needed to ensure a seamless customer experience during their time of loss.ย
Responsibilities
- Ensure delivery of excellent customer service through fast and accurate processing of notices, communication, and coordinating with other departments to resolve claims.
- Build and maintain business relationship with clients by providing prompt and accurate service so as to promote customer satisfaction.
- Function in a team environment and share in responsibility for handling duties in support of the claims organization, include: accurate processing of vendor invoices, assistance securing policy information, handling of claim and general mail, dispatch of claims and claim settlement documents.
- Communicate with customers, agents, and other partners verbally and in writing in a professional manner.
- Maintain appropriate documentation on all claim files.
- Meet company service standards and effectively uses the diary system to remain current.
- Perform other related duties as assigned.
Qualifications
Education: High School Diploma or GED required. ย College Degree preferred.
Experience: One (1) to three (3) years prior experience in an administrative role/function. Insurance industry experience is preferred.ย
Knowledge: Specific knowledge of homeowner's insurance and / or additional education would be preferred.
Skills:
Your Environment (Text Only)Schedule:ย 8:30-5:30pm, M-F. #LI-Onsite ย Working Conditions:ย Normal business office environment.ย Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.ย The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers. ย Travel:ย Minimum, as required. ย ADA:ย The above statements cover what are generally believed to be the principal and essential functions of this job.ย Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.ย ย American Integrity Insurance Group is an Equal Opportunity Employer.Employment Type: FULL_TIME