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Claims Dispatcher Jobs (NOW HIRING)

AdaptHealth, LLC

Dispatcher

Elmhurst, IL · On-site

$19 - $22/hr

The Dispatcher has a broad range of responsibilities including routing all orders for regional ... services, claims, billing, call center or management regardless of industry. * Senior level ...

AdaptHealth LLC

Dispatcher

Elmhurst, IL · On-site

$19 - $22/hr

The Dispatcher has a broad range of responsibilities including routing all orders for regional ... services, claims, billing, call center or management regardless of industry. * Senior level ...

Midwest Transit Equipment

Shop Dispatcher

Kankakee, IL · On-site

$17.75 - $23.75/hr

Midwest Transit Equipment seeks qualified Full Time Shop Dispatcher for our Kankakee, IL location ... Properly document all warranty claims and track all warranty parts * Provides warranty update ...

Midwest Transit Equipment

Shop Dispatcher

Kankakee, IL · On-site

$17.75 - $23.75/hr

Midwest Transit Equipment seeks qualified Full Time Shop Dispatcher for our Kankakee, IL location ... Properly document all warranty claims and track all warranty parts * Provides warranty update ...

OnDek Solutions

Claims Service Representative

Howell, MI · On-site

$42K/yr

Claims Service Representative Claims Service Representative Location: Howell, MI area (Hybrid: 2 ... Coordinate rental reservations, appraisal assignments, repair shop dispatch, towing, and water ...

Midwest Transit Equipment

Shop Dispatcher

Kankakee, IL

$17.75 - $23.75/hr

Midwest Transit Equipment seeks qualified Full Time Shop Dispatcher for our Kankakee, IL location ... Properly document all warranty claims and track all warranty parts * Provides warranty update ...

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All JobsFinance and Insurance JobsInsurance JobsInsurance Claims Specialist JobsClaims Dispatcher Jobs

Claims Dispatcher information

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$11

$22

$33

How much do claims dispatcher jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for claims dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What does a claims dispatcher do?

A Claims Dispatcher is responsible for assigning and coordinating insurance claims to the appropriate adjusters or field agents. They act as a communication link between claimants, adjusters, and other stakeholders, ensuring that claims are processed efficiently and accurately. Their duties often include gathering initial claim information, prioritizing cases based on urgency, and tracking the status of each claim. Claims Dispatchers play a key role in maintaining workflow and helping customers receive timely assistance.

What are the key skills and qualifications needed to thrive as a claims dispatcher, and why are they important?

To thrive as a Claims Dispatcher, you need strong organizational skills, attention to detail, and a background in insurance or logistics, often supported by a high school diploma or equivalent. Familiarity with claims management software, dispatch systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills in this role. These competencies are crucial for efficiently coordinating claims processes, ensuring accurate record-keeping, and maintaining customer satisfaction during stressful situations.

What are the most common challenges faced by claims dispatchers and how can they be managed effectively?

One of the most common challenges for Claims Dispatchers is managing a high volume of incoming claims while ensuring timely and accurate dispatching to field adjusters or service providers. Prioritizing urgent cases, maintaining clear communication with both clients and field staff, and staying organized are essential for success. Utilizing dispatch management software and developing strong multitasking skills can help Claims Dispatchers handle these demands efficiently. Additionally, being adaptable and solution-oriented is vital, as unexpected issues or changes in schedules often arise.

What is the difference between Claims Dispatcher vs Claims Adjuster?

AspectClaims DispatcherClaims Adjuster
CredentialsHigh school diploma or equivalent; sometimes industry-specific trainingState licensing or certification often required; relevant insurance licenses
Work EnvironmentOffice setting, coordinating claims logisticsField or office-based, investigating claims and inspecting damages
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusters, public adjusters

Claims Dispatchers primarily coordinate and schedule claims-related activities within insurance companies, focusing on logistics. Claims Adjusters investigate, evaluate, and settle claims, often inspecting damages in the field. While both roles are essential in the claims process, Claims Dispatchers handle administrative coordination, whereas Claims Adjusters perform detailed assessments and decision-making.

Is a claims dispatcher a high stress job?

A claims dispatcher is responsible for coordinating and managing insurance claims, which can involve handling urgent situations and tight deadlines. The job can be stressful due to the need for accuracy, communication with multiple parties, and managing high workloads, especially during peak claim periods. However, stress levels vary depending on the employer, workload, and individual skills in organization and communication.

Is it hard to get hired as a claims dispatcher?

Getting hired as a claims dispatcher can vary depending on the employer and location, but generally requires good communication skills, organization, and knowledge of insurance processes. Relevant experience or certifications in insurance or claims handling can improve chances, and some positions may require a background check or specific software proficiency. Entry-level roles are often available, but competition can exist for more experienced positions.
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Claims Dispatcher jobs near you
Infographic showing various Claims Dispatcher job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Claims Service Representative - Countryway

Virginia Farm Bureau

Goochland, VA • On-site

$42K - $48K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 6 days ago

Virginia Farm Bureau rating

9.4

Company rating: 9.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

15th of 315 rated insurance

Job description

POSITION TITLE: Claims Service Representative- Countryway

STATUS: Exempt

COMPENSATION RANGE: $42,000 - $48,000 Annually

LOCATION: Based out of our beautiful West Creek Office, located at 12580 West Creek Pkwy, Richmond, VA 23238.

REPORTS TO: Claims Process and Support Manager

POSITION SUMMARY:

Countryway of Virginia Farm Bureau is seeking a Customer Service Representative. The “CSR" handles windshield and towing claims, rental cars, claim dispatching, scheduling and processing salvage vehicles, medical bill processing, answers telephones, assists department with document processing and creation, and other duties necessary to serve customers and claimants.

Position: Full Time, Salaried opportunity with benefits Plan

Location: Richmond, VA (West Creek Campus Office)

Schedule: Monday - Friday 8:00am - 4:30pm, schedule supports a 37.5 hr work week

Hybrid schedule is offered, after in office 6-month training period is completed.

PRIMARY DUTIES

  • Maintain the glass/ rental help desk.
  • Dispatch claims.
  • Evaluate and determine claim assignments.
  • Insure customers are receiving best possible customer service.
  • Verify and pay towing claims.
  • Set up car rentals with appropriate rental firms and pay rental invoices.
  • Follow up on rental vehicles with appraisers to terminate rentals on expiration date of repairs.
  • Maintain salvage programs and record/process salvage titles.
  • Assist entire unit with claim set-up, payments, mailings etc.
  • Back-up other personnel on all claim types (Auto Physical damage, Medical Management, Liability, Property) when required.
  • Process all types of claims as required.
  • Serve as a technical resource for other claim department personnel.
  • Process Medical Claims bills and invoices (ME, MP, No-Fault/PIP, etc.
  • Process incoming mail and messages.

ADDITIONAL DUTIES

  • Provide management reports as required
  • Assist with mail in the unit
  • Answer phones and back-up all other representatives
  • All other duties as assigned by the supervisor

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

  • High school diploma or equivalent
  • Previous claims experience

MINIMUM SKILL QUALIFICATIONS

  • Previous experience with on-line and stand-alone computer systems
  • Proven customer service skills
  • Dependable
  • Excellent oral and written communication skills
  • Strong organizational skills
  • Strong computer skills (Word and Excel)
  • High level of initiative/motivation
  • Excellent attention to detail and time management
  • Able to multi-task, prioritize and organize with limited supervision
  • Ability to build rapport quickly

PREFERRED QUALIFICATIONS

  • INS Insurance courses
  • AIC Insurance courses
  • Previous Countryway Claim Experience

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.

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