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Dispatch Customer Service Representative Jobs in Georgia

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Dispatch Customer Service Representative information

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$8

$15

$22

How much do dispatch customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for dispatch customer service representative in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is a dispatch customer service representative?

Dispatch Customer Service Representatives are professionals who coordinate and schedule the dispatching of service personnel, vehicles, or deliveries in response to customer needs. They serve as the main point of contact between customers and the company, handling service requests, updating customers on status, and resolving any issues that arise during the dispatch process. Their role requires strong communication, problem-solving, and organizational skills to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a dispatch customer service representative?

To thrive as a Dispatch Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with dispatch software, customer relationship management (CRM) systems, and basic office tools like phones and computers is typically required. Outstanding organizational skills, patience, and the ability to stay calm under pressure distinguish top performers in this role. These skills are crucial for efficiently coordinating services, ensuring timely responses, and maintaining high customer satisfaction.

How does a dispatch customer service representative typically handle high-pressure situations involving multiple urgent requests?

Dispatch Customer Service Representatives often face high-pressure scenarios where multiple service requests need immediate attention. To manage these situations effectively, they prioritize calls based on urgency, communicate clearly with both customers and field technicians, and utilize dispatch software to track assignments in real time. Staying calm, organized, and maintaining professionalism are key to ensuring timely resolutions. Team collaboration is also essential, as representatives frequently coordinate with supervisors and other dispatchers to redistribute workloads during peak times.

What is the difference between Dispatch Customer Service Representative vs Customer Support Specialist?

AspectDispatch Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma; sometimes certifications in logistics or customer serviceHigh school diploma; certifications in customer service or product knowledge
Work EnvironmentCall centers, logistics offices, transportation companiesCall centers, tech companies, retail support centers
Employer & Industry UsageTransportation, delivery, logistics industriesRetail, tech, service industries
Search & Comparison IntentUnderstanding roles in dispatch and logisticsUnderstanding customer support roles and responsibilities

The Dispatch Customer Service Representative primarily manages transportation or delivery dispatches, coordinating between drivers and customers. In contrast, a Customer Support Specialist handles general customer inquiries, troubleshooting, and product or service support. While both roles require strong communication skills and customer service experience, the dispatch role is more focused on logistics coordination within transportation industries, whereas customer support specialists serve a broader range of industries and customer needs.

Is it hard to get hired as a dispatch customer service representative?

Getting hired as a dispatch customer service representative typically requires good communication skills, familiarity with dispatch software, and the ability to handle customer inquiries efficiently. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves an interview and skills assessment.

What are popular job titles related to Dispatch Customer Service Representative jobs in Georgia?

For Dispatch Customer Service Representative jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Dispatch Customer Service Representative jobs in Georgia look for?

The top searched job categories for Dispatch Customer Service Representative jobs in Georgia are:

Dispatch Customer Service Representative jobs near you
Infographic showing various Dispatch Customer Service Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Plumbing Dispatcher - Customer Service Representative - CSR

Panther Brands

Austell, GA • On-site

$9 - $11/hr

Full-time

Medical, PTO

Re-posted 7 days ago

Job description

Are you a friendly individual that loves helping others? Do you have excellent sales skills? Would you like to work with a close-knit company that values your skills? As a full-time Plumbing Dispatcher - Customer Service Representative - CSR at Panther Brands in Austell, GA, you play a critical role in ensuring day-to-day operations run smoothly while helping to drive company sales. You work closely with our customers and field team, ensuring our technicians get where they need to go, and our clients remain happy!
This dispatch position pays $9-$11 per booked call. You'll earn salary + performance pay. You will be training for the first 2 weeks at $15 per hour which will be completed in the office with no weekly booking bonus, completed revenue bonus, or service agreement bonus. Our fantastic benefits and perks include paid time off (PTO), paid holidays, $300 monthly towards medical insurance, bonuses, a flexible schedule, and daily snacks and drinks. We also provide an excellent work environment and a supportive company culture. Apply today!
PANTHER BRANDS: OUR MISSION
As West Atlanta's most dependable plumbing and home services company, we have striven to provide top-notch services to our customers since day one. We are a family-first company and have created an environment in which our employees feel they have a career and not just a job. Our great success is greatly attributed to our technicians who continue to provide the best possible service for all of our clients. That's why we provide all the tools and technology to be successful in a fast-paced industry. Come join our family!
A DAY IN THE LIFE OF A PLUMBING DISPATCHER - CUSTOMER SERVICE REPRESENTATIVE - CSR
In this full-time dispatching position, you are a vital member of our team! Each day, you arrive at the office ready to keep our business running smoothly. You assist customers and schedule work appointments by promptly answering inbound phone calls and making outbound calls. Friendly and capable, you thoroughly listen to everything our customers tell you, ensuring they receive the correct services. Organized and efficient, you dispatch our field technicians to the appropriate job.
You keep in close touch with our clients, informing them of arrival times and warning them about unavoidable delays. When necessary, you also reschedule appointments. Highly driven, you feel great about increasing sales and driving profits. You love keeping our customers happy, our technicians on track, and our company thriving!
QUALIFICATIONS FOR A PLUMBING DISPATCHER - CUSTOMER SERVICE REPRESENTATIVE - CSR
  • Experience with a home service company is preferred
  • Experience with a large volume of incoming/outgoing calls is preferred
  • High school diploma or equivalent
  • 18+ years of age
  • Proficiency with Microsoft Outlook, Word, and Excel
  • Excellent typing and phone skills
  • Good driving record

Do you live within 30 minutes of Austell? Are you friendly and helpful? Do you have top-notch sales skills? Are you highly organized and attentive to detail? Can you keep multiple tasks straight without letting anything fall through the cracks? If so, apply for this dispatching position today!
WORK SCHEDULE OF A PLUMBING DISPATCHER - CUSTOMER SERVICE REPRESENTATIVE - CSR
This full-time dispatch position works Monday through Friday. On-call hours may be required depending on company needs.
ARE YOU READY TO JOIN OUR DISPATCH TEAM?
If you think this full-time dispatching job is a fit for what you are looking for, great! Applying is a snap. Simply fill out our initial 3-minute application. We're excited to meet you!
Location: 30168

Apply