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Dispatch Call Center Jobs in Georgia (NOW HIRING)

Verida Inc

Call Center Supervisor - WI

Villa Rica, GA · On-site

... dispatch and transportation operations as needed. * Manage workforce scheduling activities ... Partner with the Call Center Manager to analyze call volume, workload trends, and operational ...

Ryder

Call Center Representative

Alpharetta, GA · Remote

$18/hr

... drivers and dispatch teams to identify repair requirements and available substitute units ... The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and ...

New

TeleSpecialists LLC

Call Center Agent

Atlanta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift ... The dispatcher answers the call, obtains information, and then contacts the physician to transfer ...

Express Employment Professionals

Be Seen First

Inbound Call Center Representative

Marietta, GA · On-site

$16 - $17.50/hr

... dispatcher on duty Requirements: *Typing 35 wpm *Completion of spelling test *Good phone voice ... Call Center - Machine Maintenance - Receptionist - Project Managers/Estimators - Office Manager ...

Ryder

Call Center Representative 1 - Remote

Atlanta, GA · Remote

$18/hr

... drivers and dispatch teams to identify repair requirements and available substitute units ... The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and ...

New

Verida Inc

DISPATCH SUPERVISOR- WI

Villa Rica, GA · On-site

To supervise operations in the Dispatch department which facilitates the maximization of resources ... QUALIFICATIONS Required · Prior Call Center leadership experience · Knowledge of call center ...

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How much do dispatch call center jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for dispatch call center in Georgia is $16.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Dispatch Call Center Agent, and why are they important?

To thrive as a Dispatch Call Center Agent, you need strong communication, multitasking, and problem-solving skills, often supported by a high school diploma and previous customer service or dispatch experience. Familiarity with dispatch software, multi-line phone systems, and GPS tracking tools is typically required. Outstanding attention to detail, calmness under pressure, and teamwork are essential soft skills for this role. These abilities are crucial for ensuring accurate information flow, quick response times, and effective coordination in fast-paced and high-stress environments.

What is the difference between Dispatch Call Center vs Customer Service Representative?

AspectDispatch Call CenterCustomer Service Representative
Primary RoleCoordinate and dispatch services or personnel to locationsAssist customers with inquiries, support, and issue resolution
Work EnvironmentCall centers, often fast-paced, focused on logisticsCall centers or retail settings, focused on customer interaction
Required SkillsCommunication, organization, problem-solvingCommunication, empathy, problem-solving
CertificationsNone typically required, may prefer logistics or dispatch trainingNone typically required, customer service skills emphasized

Dispatch Call Center roles focus on coordinating and dispatching services or personnel, often within logistics or emergency services. Customer Service Representatives primarily handle customer inquiries and support. While both roles require strong communication skills, dispatch positions emphasize logistical coordination, whereas customer service roles focus on client interaction and issue resolution.

What is a Dispatch Call Center?

A Dispatch Call Center is a specialized communication hub where operators receive incoming calls, gather information, and coordinate the dispatch of personnel, vehicles, or services to specific locations. These centers often handle emergency or service-related requests, such as police, fire, medical, roadside assistance, or utility services. Dispatchers use specialized software and communication tools to track resources and ensure timely responses. Their role is crucial in managing information flow, prioritizing requests, and maintaining effective communication between callers and field responders.

What are some common challenges faced by professionals working in a Dispatch Call Center, and how can they be managed?

Professionals in a Dispatch Call Center often face challenges such as managing high call volumes, handling urgent or stressful situations, and ensuring clear communication between callers and field teams. Success in this role relies on staying calm under pressure, prioritizing tasks efficiently, and using dispatch software effectively. Regular training, teamwork, and support from supervisors can help employees navigate these challenges and maintain a positive work environment.
What are popular job titles related to Dispatch Call Center jobs in Georgia? For Dispatch Call Center jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Dispatch Call Center jobs in Georgia look for? The top searched job categories for Dispatch Call Center jobs in Georgia are:
Dispatch Call Center jobs near you
Infographic showing various Dispatch Call Center job openings in Georgia as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,936 per year, or $16.3 per hour.

Call Center Supervisor - WI

Verida Inc

Villa Rica, GA • On-site

Full-time

Posted 9 days ago

Verida rating

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

LOCATION: On-site in Madison, WI


POSITION IS CONTINGENT UPON AWARD OF CONTRACT



SUMMARY:

Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual requirements, and performance standards. Partners with management to achieve operational objectives, contractual compliance, service-level expectations, and quality outcomes. Oversees daily team performance, coaching, workforce utilization, employee development, and escalation resolution to ensure exceptional service delivery for members, providers, and clients while maintaining a productive and engaged work environment.



ESSENTIAL FUNCTIONS

  • Ensure compliance with Call Center policies, procedures, contractual requirements, confidentiality standards, andestablishedoperational practices.
  • Supervise daily staff performance to ensure calls are handled efficiently, accurately, professionally, and within established service-level expectations.
  • Monitor call quality, productivity, schedule adherence, and operational performance metrics; provide coaching, mentoring, documented feedback, and targeted retraining to maximize employee performance and development.
  • Assiststaff in resolving member and provider concerns, complaints, and escalated calls; coordinate service recovery efforts with dispatch and transportation operations as needed.
  • Manage workforce scheduling activities, including employee training and retraining, vacations, breaks, overtime assignments, shift rotations, coverage planning, and staffing for absences.
  • Partner with the Call Center Manager to analyze call volume, workload trends, and operational demands; recommend staffing adjustments necessary to achieve service-level and performance goals.
  • Maintain operational readiness by reinforcing approved scripts, documentation standards, quality requirements, and customer service expectations.
  • Communicate and collaborate with Call Center leadership and other supervisors to ensure consistent operations, effective resourceutilization, and achievement of departmentalobjectives.
  • Participate in employee performance evaluations and complete required human resources documentation ina timelyandaccuratemanner.
  • Perform other duties and responsibilities as assigned.

REQUIRED SKILLS AND ABILITIES

  • Ability to work well with people. Strong leadership skills.
  • Exceptional organization and time management skills.
  • Positive attitude, good judgment, and strong work ethic.
  • Demonstrate excellent interpersonal communication skills.
  • Strong computer skills.Proficiencyand speed working in all Microsoft Office products.
  • Strong organizational skills, including time management and documentation.
  • Knowledge of telephone call center systems.

QUALIFICATION

  • Associate degree from an accredited college or university and/orcommensurateexperience in the areas of call center supervisory position.
  • Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint).
  • Previoussupervisory experiencepreferred;at least two or more years of Customer Service experience in a Call Center environment.


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