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Dispatch Call Center Jobs (NOW HIRING)

Addison Group

Dispatcher Call Center Agent

Dallas, TX · On-site

$21 - $23/hr

High school diploma or equivalent required. * 2+ years of experience in a high-volume dispatch, call center, or customer service role; industry background is flexible. * Proven experience handling ...

American Limousines, Inc.

Dispatch Associate

Baltimore, MD · On-site

$22 - $24/hr

Previous Dispatch, Call Center, or Phone Customer Service Experience. * This is a job for a driven customer service professional who can handle a fast-paced environment. Job Type: Full-time job with ...

First Call Ambulance

Call Taker

Lakewood, TN · On-site

$37K - $42K/yr

Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will be responsible for the answering of the phones in the dispatch center, receiving requests for runs from facilities and ...

First Call Ambulance

Call Taker

Old Hickory, TN

$37K - $42K/yr

Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will be responsible for the answering of the phones in the dispatch center, receiving requests for runs from facilities and ...

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How much do dispatch call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for dispatch call center in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Dispatch Call Center Agent, and why are they important?

To thrive as a Dispatch Call Center Agent, you need strong communication, multitasking, and problem-solving skills, often supported by a high school diploma and previous customer service or dispatch experience. Familiarity with dispatch software, multi-line phone systems, and GPS tracking tools is typically required. Outstanding attention to detail, calmness under pressure, and teamwork are essential soft skills for this role. These abilities are crucial for ensuring accurate information flow, quick response times, and effective coordination in fast-paced and high-stress environments.

What is the difference between Dispatch Call Center vs Customer Service Representative?

AspectDispatch Call CenterCustomer Service Representative
Primary RoleCoordinate and dispatch services or personnel to locationsAssist customers with inquiries, support, and issue resolution
Work EnvironmentCall centers, often fast-paced, focused on logisticsCall centers or retail settings, focused on customer interaction
Required SkillsCommunication, organization, problem-solvingCommunication, empathy, problem-solving
CertificationsNone typically required, may prefer logistics or dispatch trainingNone typically required, customer service skills emphasized

Dispatch Call Center roles focus on coordinating and dispatching services or personnel, often within logistics or emergency services. Customer Service Representatives primarily handle customer inquiries and support. While both roles require strong communication skills, dispatch positions emphasize logistical coordination, whereas customer service roles focus on client interaction and issue resolution.

What is a Dispatch Call Center?

A Dispatch Call Center is a specialized communication hub where operators receive incoming calls, gather information, and coordinate the dispatch of personnel, vehicles, or services to specific locations. These centers often handle emergency or service-related requests, such as police, fire, medical, roadside assistance, or utility services. Dispatchers use specialized software and communication tools to track resources and ensure timely responses. Their role is crucial in managing information flow, prioritizing requests, and maintaining effective communication between callers and field responders.

What are some common challenges faced by professionals working in a Dispatch Call Center, and how can they be managed?

Professionals in a Dispatch Call Center often face challenges such as managing high call volumes, handling urgent or stressful situations, and ensuring clear communication between callers and field teams. Success in this role relies on staying calm under pressure, prioritizing tasks efficiently, and using dispatch software effectively. Regular training, teamwork, and support from supervisors can help employees navigate these challenges and maintain a positive work environment.
More about Dispatch Call Center jobs
What states have the most Dispatch Call Center jobs? States with the most job openings for Dispatch Call Center jobs include:
What job categories do people searching Dispatch Call Center jobs look for? The top searched job categories for Dispatch Call Center jobs are:
Dispatch Call Center jobs near you
Infographic showing various Dispatch Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,190 per year, or $19.3 per hour.
Dispatch/Call Center

Dispatch/Call Center

EXPRESS MOBILE DIAGNOSTIC SERVICES LLC

Greensburg, PA • On-site

Other

Posted 19 days ago

Job description

Dispatch/Call Center Specialist
  • Do you like to be around people??
  • Do you like the feeling of knowing that you were instrumental in helping someone get the care they needed??
  • Do you like to be challenged and work in a team environment??

If your answer is 'YES"....Express Mobile Diagnostic Services, LLC just may be the perfect partner for you!
Responsibilities
  • Accept phone calls using telephones and computer database systems to place exam orders. You are often the first impression that a client has of Express Mobile - always approach a call with a smile 😊
  • Direct all customer inquiries to appropriate supervisors.
  • Receive and prepare work orders via fax, phone calls, online, etc.
  • Monitor and follow-up with personnel and/or service locations for follow-up on exams.
  • Assist with logistically routing the technicians for timely/efficient routes.
  • Record and maintain files and records of customer requests.
  • Flexible to working any shifts necessary including weekends, evenings and some on-call shifts when necessary.
  • Upload exam images/reports using our PACs software system.

Skills and Knowledge
  • Must be knowledgeable with computer skills in MS Word, Excel, and/or data entry
  • Excellent Communication Skills (both phone and written)
  • Ability to multi-task and quick to learn
  • Positive Professional Demeanor-Excellent Customer Service Skills
  • Independent Worker
  • Extremely Detail-Oriented
  • Respond to duties as directed by Supervisor and/or Express Management team members

Education and Specifications
  • High School Diploma or equivalent GED
  • Medical & Billing/Terminology preferred
  • Drug/Alcohol Free/Negative Drug Screening
  • Clean Criminal Background History

Apply