ZipRecruiter

Log In

1

Dispatch Call Center Jobs in Alabama (NOW HIRING)

AMR

Dispatch Associate

Summerdale, AL · On-site

Dispatchers will proficiently monitor and respond to calls and emails using established call ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Dispatch Associate

Summerdale, AL · On-site

Dispatchers will proficiently monitor and respond to calls and emails using established call ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Dispatch Associate

Birmingham, AL · On-site

$21/hr

Dispatchers will proficiently monitor and respond to calls and emails using established call ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Dispatch Associate

Birmingham, AL · On-site

$21/hr

Dispatchers will proficiently monitor and respond to calls and emails using established call ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

Premier Service Co

Dispatcher

Tuscaloosa, AL

Call Center experience preferred. * HVAC experience preferred. * Dispatching Experience. "We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment ...

Premier Service Co.

Dispatcher

Tuscaloosa, AL · On-site

Call Center experience preferred. * HVAC experience preferred. * Dispatching Experience. "We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment ...

next page

Showing results 1-20

All JobsDispatch Call Center JobsDispatch Call Center Jobs in Alabama

Dispatch Call Center information

See Alabama salary details

$12

$17

$25

How much do dispatch call center jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for dispatch call center in Alabama is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $18.75 per hour, depending on experience, location, and employer.

What is a dispatch call center?

A Dispatch Call Center is a specialized communication hub where operators receive incoming calls, gather information, and coordinate the dispatch of personnel, vehicles, or services to specific locations. These centers often handle emergency or service-related requests, such as police, fire, medical, roadside assistance, or utility services. Dispatchers use specialized software and communication tools to track resources and ensure timely responses. Their role is crucial in managing information flow, prioritizing requests, and maintaining effective communication between callers and field responders.

What are the key skills and qualifications needed to thrive as a dispatch call center agent?

To thrive as a Dispatch Call Center Agent, you need strong communication, multitasking, and problem-solving skills, often supported by a high school diploma and previous customer service or dispatch experience. Familiarity with dispatch software, multi-line phone systems, and GPS tracking tools is typically required. Outstanding attention to detail, calmness under pressure, and teamwork are essential soft skills for this role. These abilities are crucial for ensuring accurate information flow, quick response times, and effective coordination in fast-paced and high-stress environments.

What are some common challenges faced by professionals working in a dispatch call center, and how can they be managed?

Professionals in a Dispatch Call Center often face challenges such as managing high call volumes, handling urgent or stressful situations, and ensuring clear communication between callers and field teams. Success in this role relies on staying calm under pressure, prioritizing tasks efficiently, and using dispatch software effectively. Regular training, teamwork, and support from supervisors can help employees navigate these challenges and maintain a positive work environment.

What is the difference between Dispatch Call Center vs Customer Service Representative?

AspectDispatch Call CenterCustomer Service Representative
Primary RoleCoordinate and dispatch services or personnel to locationsAssist customers with inquiries, support, and issue resolution
Work EnvironmentCall centers, often fast-paced, focused on logisticsCall centers or retail settings, focused on customer interaction
Required SkillsCommunication, organization, problem-solvingCommunication, empathy, problem-solving
CertificationsNone typically required, may prefer logistics or dispatch trainingNone typically required, customer service skills emphasized

Dispatch Call Center roles focus on coordinating and dispatching services or personnel, often within logistics or emergency services. Customer Service Representatives primarily handle customer inquiries and support. While both roles require strong communication skills, dispatch positions emphasize logistical coordination, whereas customer service roles focus on client interaction and issue resolution.

How do you become a dispatch call center?

To become a dispatch call center professional, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to multitask. Some roles may require experience with dispatch software or relevant certifications, and training is often provided on the job to familiarize new employees with procedures and tools.

Is it hard to get hired as a dispatch call center?

Getting hired as a dispatch call center agent can vary depending on the employer and location, but generally requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software. Many positions are entry-level and may require a background check or certification, making the hiring process competitive but accessible for qualified candidates.

What disqualifies you from being a dispatch call center?

Disqualifications for a dispatch call center role typically include a lack of required communication skills, poor customer service history, or inability to pass background checks and drug screenings. Additionally, candidates may be disqualified if they do not have a valid driver's license, relevant experience, or the ability to work in a fast-paced environment with shift flexibility.

What are popular job titles related to Dispatch Call Center jobs in Alabama?

For Dispatch Call Center jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Dispatch Call Center jobs in Alabama look for?

The top searched job categories for Dispatch Call Center jobs in Alabama are:

Dispatch Call Center jobs near you
Infographic showing various Dispatch Call Center job openings in Alabama as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,428 per year, or $17.5 per hour.

Dispatcher and Call Center Representative

Muscle Shoals, AL • On-site

Fuller Heating and Air Conditioning
Environmental Consulting Services • 51 - 200 employees
Learn more about Fuller Heating and Air Conditioningexternal

$13.75 - $17.50/hr

Full-time

Medical, Retirement

Re-posted 18 days ago

Job description

You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Athens. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best? People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating, and air conditioning, and electrical systems.
The Big Task
You will evaluate customer calls and match the right technician to every job.
Key Sub Tasks
  • Learn the business and learn how to prioritize the most urgent customer calls.
  • Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
  • Record and report the service calls.
  • Participate in training so that you grow and develop as a professional.
  • Update customers throughout the day on the technician's progress.

Desired Skills and Experience
If you can achieve the above and you find it fun and challenging - you have just the right amount.
What We Offer
  • Our top performers are among the highest paid in the area.
  • Medical Insurance -- we pay 60% of your and your family's insurance premiums for health.
  • New technology, including iPhone, and iPad & access to integrated software
  • 401k Plan with a company match of up to 4%
  • A family. This is last on the list because it's the most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Fuller Services.

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Fuller Services by visiting Fullerhvac.com. When you're ready, please follow the directions at fuller-heating-and-air-conditioning.nexstarrecruiter.com to apply for this position.
Equal Opportunity Employer
JOB CODE: dispatcher, call center

Apply