ZipRecruiter

Log In

1

Dispatch Call Center Jobs in Alabama (NOW HIRING)

Premier Service Co.

Dispatcher

Tuscaloosa, AL · On-site

Call Center experience preferred. * HVAC experience preferred. * Dispatching Experience. "We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment ...

Premier Service Co

Dispatcher

Tuscaloosa, AL · On-site

Call Center experience preferred. * HVAC experience preferred. * Dispatching Experience. "We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment ...

Pbjcal

Public Safety Telecommunicator

Birmingham, AL · On-site

... Dispatcher. Employees in this job class provide information and referrals to citizens for non-emergency calls. Work is performed in a call center setting and employees operate a technological work ...

New

Grandview Medical Center

Switchboard Operator

Birmingham, AL

$14 - $17.75/hr

... dispatching calls to the appropriate departments, personnel, or providers in a professional and ... Qualifications * 0-2 years of experience in customer service, call center, or healthcare setting ...

Grandview Medical Center

Switchboard Operator

Birmingham, AL

$14 - $17.75/hr

... dispatching calls to the appropriate departments, personnel, or providers in a professional and ... Qualifications * 0-2 years of experience in customer service, call center, or healthcare setting ...

Flowers Hospital

Switchboard Operator

Dothan, AL

$13.75 - $17.25/hr

... dispatching calls to the appropriate departments, personnel, or providers in a professional and ... Qualifications * 0-2 years of experience in customer service, call center, or healthcare setting ...

New

Baldwin Health

Switchboard Operator

Foley, AL

$12.75 - $16.25/hr

... dispatching calls to the appropriate departments, personnel, or providers in a professional and ... Qualifications * 0-2 years of experience in customer service, call center, or healthcare setting ...

previous pagenext page

Showing results 21-40

All JobsDispatch Call Center JobsDispatch Call Center Jobs in Alabama

Dispatch Call Center information

See Alabama salary details

$12

$17

$25

How much do dispatch call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for dispatch call center in Alabama is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a dispatch call center agent?

To thrive as a Dispatch Call Center Agent, you need strong communication, multitasking, and problem-solving skills, often supported by a high school diploma and previous customer service or dispatch experience. Familiarity with dispatch software, multi-line phone systems, and GPS tracking tools is typically required. Outstanding attention to detail, calmness under pressure, and teamwork are essential soft skills for this role. These abilities are crucial for ensuring accurate information flow, quick response times, and effective coordination in fast-paced and high-stress environments.

What disqualifies you from being a dispatch call center?

Disqualifications for a dispatch call center role typically include a criminal background that affects trustworthiness, lack of a valid driver's license if required, poor communication skills, inability to work flexible hours, or failing to pass background checks and drug screenings. Additionally, inadequate computer skills or failure to meet specific certification requirements can also be grounds for disqualification.

What is the difference between Dispatch Call Center vs Customer Service Representative?

AspectDispatch Call CenterCustomer Service Representative
Primary RoleCoordinate and dispatch services or personnel to locationsAssist customers with inquiries, support, and issue resolution
Work EnvironmentCall centers, often fast-paced, focused on logisticsCall centers or retail settings, focused on customer interaction
Required SkillsCommunication, organization, problem-solvingCommunication, empathy, problem-solving
CertificationsNone typically required, may prefer logistics or dispatch trainingNone typically required, customer service skills emphasized

Dispatch Call Center roles focus on coordinating and dispatching services or personnel, often within logistics or emergency services. Customer Service Representatives primarily handle customer inquiries and support. While both roles require strong communication skills, dispatch positions emphasize logistical coordination, whereas customer service roles focus on client interaction and issue resolution.

What is a dispatch call center?

A Dispatch Call Center is a specialized communication hub where operators receive incoming calls, gather information, and coordinate the dispatch of personnel, vehicles, or services to specific locations. These centers often handle emergency or service-related requests, such as police, fire, medical, roadside assistance, or utility services. Dispatchers use specialized software and communication tools to track resources and ensure timely responses. Their role is crucial in managing information flow, prioritizing requests, and maintaining effective communication between callers and field responders.

Is it hard to get hired as a dispatch call center?

Getting hired as a dispatch call center agent can vary depending on the employer and location, but generally requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software. Many positions are entry-level and may require a background check or certification, making the hiring process relatively accessible for qualified candidates.

What are some common challenges faced by professionals working in a dispatch call center, and how can they be managed?

Professionals in a Dispatch Call Center often face challenges such as managing high call volumes, handling urgent or stressful situations, and ensuring clear communication between callers and field teams. Success in this role relies on staying calm under pressure, prioritizing tasks efficiently, and using dispatch software effectively. Regular training, teamwork, and support from supervisors can help employees navigate these challenges and maintain a positive work environment.
What are popular job titles related to Dispatch Call Center jobs in Alabama? For Dispatch Call Center jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Dispatch Call Center jobs in Alabama look for? The top searched job categories for Dispatch Call Center jobs in Alabama are:
Dispatch Call Center jobs near you
Infographic showing various Dispatch Call Center job openings in Alabama as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,428 per year, or $17.5 per hour.

Dispatcher

Premier Service Co.

Tuscaloosa, AL • On-site

Full-time

PTO

Re-posted 27 days ago

Job description

Salary:

Summary of Duties:

Manage and coordinate the scheduling and dispatching of ourtechnicians.Serve as the primary point of contactbetween customers and technicians.The ideal candidate will have excellent communication skills,a strongattention to detail, and the ability to multitask effectively in a fast-paced environment.


Essential DutiesandResponsibilities

  • Ensurequalitycustomer experience by relaying detailed andaccurateinformation to the technicians in the field.
  • Record andreportsservice calls.
  • Participates in training for professional development.
  • Updates customers on technician progress.
  • Submits work orders.
  • Processes work order invoices.
  • Collects on customer accounts.
  • Process technician work orders.
  • Handles dispatching forservicedepartments.
  • Provides customer service to customers and technicians.
  • Be available foradditionalduties as assigned.


Why Premier?

Premier Service Company, Inc. is not just a company; we're a legacy of excellence spanning nearly 30 years. From our humble beginnings with 7 dedicated employees, we've blossomed into an industry leader with a fleet of over 100 trucks and a team of over 200 skilled professionals. We've been Keeping You Safe & Comfortable since 1992, and now, we're looking for individuals who are ready to play a crucial role in our journey of providing top-notch service to the Tuscaloosa community.

Here's what we offer

  • Premier is a well-known company with top-notch services in HVAC, Electrical, Plumbing and Utilities
  • Offers professional development opportunities partnering with Skilled Trades of West Alabama: Jumpstart & Apprenticeship Programs
  • Competitive Wages
  • Great benefits, paid vacations & holidays
  • Family-oriented company events

Preferred Qualifications


  • High School Diploma or General Education Development Diploma.

  • Customer Service experience is preferred.
  • Call Center experience preferred.
  • HVAC experience preferred.
  • Dispatching Experience.


"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."