ZipRecruiter

Log In

1

Virtual Call Center Manager Jobs in Alabama (NOW HIRING)

LG Electronics

Technical Call Center Manager

Huntsville, AL · On-site

$114K - $114K/yr

The Technical Call Center (TCC) Manager is responsible for leading technical support operations and ensuring field technicians and internal support teams have the information and guidance needed to ...

LG Electronics

Technical Call Center Manager

Huntsville, AL · On-site

$107K - $120K/yr

The Technical Call Center (TCC) Manager is responsible for leading technical support operations and ensuring field technicians and internal support teams have the information and guidance needed to ...

Ascensus

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

New

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Direct overall activities for inside sales call center staff, sales support staff, and outsource ... Direct Supervision: 2-3 * Management: 2-3 * Exempt: 15 Sales Reps * Non-Exempt: 8 Sales Support ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Direct overall activities for inside sales call center staff, sales support staff, and outsource ... Direct Supervision: 2-3 * Management: 2-3 * Exempt: 15 Sales Reps * Non-Exempt: 8 Sales Support ...

MCI Careers

$7.25 - $11.50/hr

We are looking for motivated Remote Call Center Sales Representative s to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

Birmingham

Unit Manager - Inside Sales

Birmingham, AL · On-site

The Executive Director and Call Center Manager establish organizational policies, performance measures, as well as processes and procedures for selling and processing applications. The incumbent ...

Birmingham

Unit Manager - Inside Sales

Birmingham, AL · On-site

The Executive Director and Call Center Manager establish organizational policies, performance measures, as well as processes and procedures for selling and processing applications. The incumbent ...

next page

Showing results 1-20

All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Alabama

Virtual Call Center Manager information

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are the most commonly searched types of Virtual Call Center jobs in Alabama?

The most popular types of Virtual Call Center jobs in Alabama are:

What are popular job titles related to Virtual Call Center Manager jobs in Alabama?

For Virtual Call Center Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Alabama look for?

The top searched job categories for Virtual Call Center Manager jobs in Alabama are:

What cities in Alabama are hiring for Virtual Call Center Manager jobs?

Cities in Alabama with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Alabama as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, 1% Temporary, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Call Center Manager (13546)

Cullman Regional Medical Center

Cullman, AL • On-site

Full-time

Posted 14 days ago

Cullman Regional Medical Center rating

5.7

Company rating: 5.7 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

919th of 1,065 rated hospitals

Job description

Job Summary:
  • Independently create and schedule appointments within the electronic medical record.
  • Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
  • Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
  • Provide exceptional service; navigate multiple systems simultaneously and communicate with patients and healthcare professionals.
  • Work with several complex scheduling workflows, while managing telephone calls, online requests, and/or fax requests.
  • Manage Call Center operations and provide direction for team members.
  • Work with HR and leadership to recruit, hire, and terminate personnel as appropriate.
  • Prepare daily and monthly reports, review and analyze data, and present information to leadership.
  • Meet established budget/benchmarks for expenses and volumes, etc.
  • Maintain current knowledge on laws and regulations governing clinic business.
  • Address and resolve escalated patient and customer/practice concerns.
  • Monitor and adjust queues, workflows, and agent assignments to help improve the patient experience.
  • Demonstrate and encourage team behavior and exceptional patient/guest experiences.
  • Uphold and promote patient safety and quality.

Education:
High school diploma or equivalent required. BA/BS in management, communications, or a clinical related field preferred.
Experience:
Customer service experience in call center, physician's office, retail/service industry or associate's degree preferred.
Additional Skills/Abilities:
Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.

What Cullman Regional Medical Center employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply