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Part Time Virtual Call Center Jobs in Alabama (NOW HIRING)

Signius

Customer Support Specialist

Mobile, AL · On-site

$17 - $20/hr

We are an inbound call center only, so telemarketing calls or sales solicitations are not part of ... Part Time Various shifts available - evenings and weekendsMust be available to work a weekend day ...

Troy University

Customer Service Representative

Troy, AL · On-site

$15 - $20.50/hr

... Call Center Division Finance and Administration Campus Troy Online Work Status Part-Time (IPT) Temporary No Location Troy - T01 Job Summary The Customer Service Representative position is responsible ...

Aspen Dental

Associate Dentist

Troy, AL · On-site

... for part-time roles) * Back-end support to allow you more time to focus on your patients: finance, IT, marketing, billing, HR, call center, learning and development, plus so much more *Source: ADA ...

Aspen Dental

Associate Dentist

Montgomery, AL

... for part-time roles) * Back-end support to allow you more time to focus on your patients:finance, IT, marketing, billing, HR, call center, learning and development, plus so much more *Source: ADA ...

Aspen Dental

Associate Dentist

Foley, AL

... for part-time roles)  * Back-end support to allow you more time to focus on your patients: finance, IT, marketing, billing, HR, call center, learning and development, plus so much more   

Aspen Dental

Associate Dentist

Troy, AL · On-site

... for part-time roles) * Back-end support to allow you more time to focus on your patients:finance, IT, marketing, billing, HR, call center, learning and development, plus so much more *Source: ADA ...

Aspen Dental

Associate Dentist

Montgomery, AL

... for part-time roles)  * Back-end support to allow you more time to focus on your patients: finance, IT, marketing, billing, HR, call center, learning and development, plus so much more   

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All JobsCall Center JobsPart Time Virtual Call Center JobsPart Time Virtual Call Center Jobs in Alabama

Part Time Virtual Call Center information

What are common challenges faced by part time virtual call center agents, and how can they be managed?

Part-time virtual call center agents often face challenges such as managing distractions in a home environment, staying motivated without in-person supervision, and handling high call volumes during peak hours. To address these challenges, it's helpful to set up a dedicated, quiet workspace, establish a consistent schedule, and use productivity tools to stay organized. Frequent communication with supervisors and team members through chat or video meetings also helps maintain a sense of connection and support.

What is a part time virtual call center?

Part time virtual call center jobs involve handling customer service, sales, or support calls remotely from your own location, rather than at a physical call center. These roles typically require you to answer phone calls, respond to customer inquiries, and sometimes handle chat or email communications. Working part time means you have a set number of hours per week, often with flexible scheduling options. All you usually need is a reliable internet connection, a computer, and good communication skills. Virtual call center jobs are popular for those seeking work-from-home opportunities and flexible hours.

What skills and qualifications are needed to thrive as a part time virtual call center representative?

To thrive as a Part Time Virtual Call Center Representative, you need strong communication skills, active listening, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and teleconferencing tools is typically required. Exceptional patience, problem-solving abilities, and time management help you stand out in this remote role. These skills ensure efficient service, customer satisfaction, and effective handling of diverse inquiries while working remotely.

What is the difference between Part Time Virtual Call Center vs Customer Service Representative?

AspectPart Time Virtual Call CenterCustomer Service Representative
Work EnvironmentRemote, home-basedOffice or remote, depending on employer
Required CredentialsBasic computer skills, headset, sometimes prior call center experienceHigh school diploma, communication skills
Employer & Industry UsageCall centers, customer support companiesRetail, telecom, service industries
Work HoursPart-time, flexible schedulingVaries, often full-time or part-time shifts

Both roles involve assisting customers via phone or online, but Part Time Virtual Call Center positions are typically remote, flexible, and focus on call center tasks, while Customer Service Representatives may work in-office or remotely, handling broader customer support duties. The roles often overlap in skills and industry usage, but the virtual call center role emphasizes remote, part-time work with specific call handling responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Alabama? The most popular types of Virtual Call Center jobs in Alabama are:
What are popular job titles related to Part Time Virtual Call Center jobs in Alabama? For Part Time Virtual Call Center jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Part Time Virtual Call Center jobs in Alabama look for? The top searched job categories for Part Time Virtual Call Center jobs in Alabama are:
What cities in Alabama are hiring for Part Time Virtual Call Center jobs? Cities in Alabama with the most Part Time Virtual Call Center job openings:
Part Time Virtual Call Center jobs near you
Infographic showing various Part Time Virtual Call Center job openings in Alabama as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution.

Patient Services Representative-Part Time-call center

Southlake Orthopaedics

Hoover, AL • On-site

$15.50 - $19.75/hr

Part-time

Posted 3 days ago

New

Job description

POSITION SUMMARY:

The Patient Services Representative (PSR) serves as the first point of contact for patients-both in person and over the phone-and is responsible for delivering a seamless, compassionate, and efficient patient experience. This role combines front desk responsibilities with call center functions, including appointment scheduling, insurance verification, and patient intake support. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment that requires excellent communication and problem-solving skills.


QUALIFICATIONS AND SKILLS:

  • High School Diploma or equivalent required
  • 6 months of experience in a medical office or call center environment, preferably in a healthcare setting.
  • Knowledge of EHR systems and medical terminology is highly desirable.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work independently in a fast-paced environment.
  • Proficiency in Microsoft Office and other relevant software platforms.
  • Exceptional attention to detail and organizational skills.

ESSENTIAL RESPONSIBILITIES:

Patient Communication & Customer Service

  • Answer incoming calls promptly and courteously in a high-volume call center environment.
  • Greet patients and visitors warmly and professionally at the front desk.
  • Respond to patient questions and concerns regarding services, appointments, billing, and referrals.
  • Maintain a positive and compassionate approach in all interactions with patients, families, staff, and providers.

Scheduling & Coordination

  • Schedule appointments for new and established patients using electronic scheduling software.
  • Confirm and update appointments and insurance eligibility.
  • Coordinate patient referrals and ensure referral documentation is complete.
  • Obtain prior authorizations and pre-certifications when required.

Patient Intake & Documentation

  • Accurately collect, verify, and input patient demographic and insurance information into the Electronic Health Records (EHR) system.
  • Create and maintain patient charts with up-to-date contact, pharmacy, and physician information.
  • Distribute and collect appropriate pre-visit documents and ensure they are completed and scanned into patient charts.

Front Desk Operations

  • Check patients in and out with accuracy and efficiency.
  • Collect copays and outstanding balances; issue receipts and maintain accurate financial records.
  • Monitor and prepare the daily appointment schedule.
  • Maintain the cleanliness and organization of the front desk and lobby areas.
  • Ensure forms, supplies, and patient-facing materials are stocked and available.


Insurance & Referral Management

  • Verify insurance coverage and obtain necessary referrals from primary or referring providers.
  • Communicate with insurance companies to facilitate eligibility checks and pre-authorizations.
  • Escalate urgent or unresolved issues appropriately to ensure timely patient care.

WORK ENVIROMENT:

  • This position operates in both a clinical front office and a call center setting.
  • Requires sitting, standing, and walking for extended periods.
  • Must be able to lift up to 25 lbs occasionally (e.g., stocking forms/supplies).

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


You must be able to pass a pre-employment background check and drug test for employment at Southlake Orthopaedics. Any job offer will be contingent on the results of such background check and drug test.

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