Contact Center Agent I
$14.50 - $19.75/hr
... virtual interface. They facilitate transactions, address account-related queries, and resolve ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...
Contact Center Agent I
$14.50 - $19.75/hr
... virtual interface. They facilitate transactions, address account-related queries, and resolve ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...
Contact Center Agent I
Tuscaloosa, AL · On-site
$14.50 - $19.75/hr
... virtual interface. They facilitate transactions, address account-related queries, and resolve ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...
Contact Center Agent I
Tuscaloosa, AL · On-site
$14.50 - $19.75/hr
... virtual interface. They facilitate transactions, address account-related queries, and resolve ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...
Contact Center Agent I
Tuscaloosa, AL · On-site
$14.50 - $19.75/hr
... virtual interface. They facilitate transactions, address account-related queries, and resolve ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...
Contact Center Agent I
Tuscaloosa, AL · On-site
$14.50 - $19.75/hr
... virtual interface. They facilitate transactions, address account-related queries, and resolve ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...
Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ... Preferred Qualifications * CPA or Enrolled Agent certification * Experience completing business tax ...
Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ... Preferred Qualifications * CPA or Enrolled Agent certification * Experience completing business tax ...
Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ... Preferred Qualifications * CPA or Enrolled Agent certification * Experience completing business tax ...
Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ... Preferred Qualifications * CPA or Enrolled Agent certification * Experience completing business tax ...
Virtual Chat Agent information
See Alabama salary details
$4.79 - $6.40
0% of jobs
$6.40 - $8
0% of jobs
$8 - $9.61
0% of jobs
$9.61 - $11.21
2% of jobs
$11.21 - $12.82
13% of jobs
$13.26 is the 25th percentile. Wages below this are outliers.
$12.82 - $14.42
38% of jobs
$14.42 - $16.02
11% of jobs
$17.63 is the 75th percentile. Wages above this are outliers.
$16.02 - $17.63
11% of jobs
$17.63 - $19.23
14% of jobs
$19.23 - $20.84
6% of jobs
$20.84 - $22.44
5% of jobs
$4
$15
$22
How much do virtual chat agent jobs pay per hour?
As of Jul 26, 2026, the average hourly pay for virtual chat agent in Alabama is $15.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.45 per hour, depending on experience, location, and employer.
What Does a Virtual Chat Agent Do?
As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.
What are Virtual Chat Agents?
Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.
What are the key skills and qualifications needed to thrive as a Virtual Chat Agent, and why are they important?
To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.
What is the difference between Virtual Chat Agent vs Customer Service Representative?
| Aspect | Virtual Chat Agent | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may require customer service experience | High school diploma or equivalent; customer service experience often preferred |
| Work Environment | Remote, online chat platforms | In-office or remote, phone and in-person interactions |
| Industry Usage | Customer support via live chat for various industries | Customer support via phone, email, or in-person for diverse sectors |
| Search & Comparison Intent | Focuses on online chat support roles | Broader customer service roles including phone and face-to-face |
The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.
What are some common challenges Virtual Chat Agents face when handling multiple customer inquiries simultaneously?
Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.
More about Virtual Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Alabama? The most popular types of Chat Agent jobs in Alabama are:
What are popular job titles related to Virtual Chat Agent jobs in Alabama? For Virtual Chat Agent jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Agent jobs in Alabama look for? The top searched job categories for Virtual Chat Agent jobs in Alabama are:
What cities in Alabama are hiring for Virtual Chat Agent jobs? Cities in Alabama with the most Virtual Chat Agent job openings:
$14.50 - $19.75/hr
Other
Posted 13 days ago
Job description
Description
Summary:
The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues to ensure a seamless member experience for those who reach out to our organization via phone, text message, secure message, email, or online chat.
Duties & Responsibilities:
- Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as:
- Digital Banking
- Telephone Banking
- Debit/Credit Card Maintenance
- Core System daily banking
- Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members.
- Demonstration of a proactive attitude towards engaging in continuous feedback, training, and development related to AOCU policies, procedures, and processes.
- Other duties as assigned.
Requirements
Minimum Requirements:
-High School Diploma or GED, in addition to prior experience in customer service or call center.
-The ideal candidate should possess a strong passion for delivering exceptional and professional customer service.
-Effective communication skills, both verbal and written, are a must.
-High level of technical proficiency, be able to operate various computer applications, and multitask while assisting members.
Preferred Qualifications:
-Experience working in a call center and/or a financial institution is preferred.
About Alabama One Credit Union
Sourced by ZipRecruiter
Industry
Commercial banking
Company size
51 - 200 Employees
Headquarters location
Tuscaloosa, AL, US
Year founded
1951