Provides excellent customer service to dealers, sales representatives, and consumers via phone, email, live chat and social media. Provides diagnostic advice to resolve technical product issues ...
Provides excellent customer service to dealers, sales representatives, and consumers via phone, email, live chat and social media. Provides diagnostic advice to resolve technical product issues ...
We operate across voice and chat channels, with significant seasonal volume that requires precise ... Design and manage agent schedules across a 7-day operating calendar, balancing service level ...
We operate across voice and chat channels, with significant seasonal volume that requires precise ... Design and manage agent schedules across a 7-day operating calendar, balancing service level ...
We operate across voice and chat channels, with significant seasonal volume that requires precise ... Design and manage agent schedules across a 7-day operating calendar, balancing service level ...
We operate across voice and chat channels, with significant seasonal volume that requires precise ... Design and manage agent schedules across a 7-day operating calendar, balancing service level ...
We operate across voice and chat channels, with significant seasonal volume that requires precise ... Design and manage agent schedules across a 7-day operating calendar, balancing service level ...
We operate across voice and chat channels, with significant seasonal volume that requires precise ... Design and manage agent schedules across a 7-day operating calendar, balancing service level ...
Live Chat Agent information
See Alabama salary details
$7.52 - $8.54
6% of jobs
$8.54 - $9.55
14% of jobs
$9.71 is the 25th percentile. Wages below this are outliers.
$9.55 - $10.57
33% of jobs
$10.57 - $11.59
5% of jobs
$11.59 - $12.60
2% of jobs
$12.60 - $13.62
11% of jobs
$14.24 is the 75th percentile. Wages above this are outliers.
$13.62 - $14.64
7% of jobs
$14.64 - $15.65
18% of jobs
$15.65 - $16.67
4% of jobs
$16.67 - $17.69
0% of jobs
$17.69 - $18.70
0% of jobs
$7
$12
$18
How much do live chat agent jobs pay per hour?
As of Aug 24, 2026, the average hourly pay for live chat agent in Alabama is $12.26, according to ZipRecruiter salary data. Most workers in this role earn between $9.76 and $14.84 per hour, depending on experience, location, and employer.
What is a live chat agent?
Live Chat Agents are customer service professionals who interact with customers in real-time through online chat platforms. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat Agents help businesses offer fast and convenient support, improving customer satisfaction and efficiency. They often work for e-commerce sites, tech companies, and service providers, handling multiple conversations simultaneously.
How do live chat agents typically handle high volumes of simultaneous customer inquiries?
Live Chat Agents often manage multiple chat conversations at once, which requires strong multitasking skills and the ability to prioritize urgent issues without sacrificing response quality. Many companies provide specialized chat platforms that help agents organize conversations, use canned responses, and quickly access knowledge bases. Agents are also trained to escalate complex issues to supervisors or other departments as needed, ensuring efficient and accurate resolutions. Regular team check-ins and support from team leads help agents adapt to busy periods and maintain customer satisfaction.
What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?
To thrive as a Live Chat Agent, you need excellent written communication skills, fast and accurate typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma. Familiarity with live chat software, CRM systems, and ticketing tools is typically required. Strong problem-solving, patience, and multitasking skills help agents deliver positive customer experiences and resolve issues efficiently. These competencies are essential for providing timely, effective, and high-quality support in a digital customer service environment.
How much do live chat agents get paid?
Live chat agents typically earn an hourly wage ranging from $10 to $20, depending on experience, location, and the company. Some positions may also offer performance-based bonuses or flexible schedules, especially for remote roles.
How to become a live chat agent?
To become a live chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers prefer prior experience in customer support or sales, and basic computer proficiency is essential. Training is often provided by the employer to familiarize new agents with company-specific tools and procedures.
What are the most commonly searched types of Live Chat Agent jobs in Alabama?
The most popular types of Live Chat Agent jobs in Alabama are:
What are popular job titles related to Live Chat Agent jobs in Alabama?
For Live Chat Agent jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Live Chat Agent jobs in Alabama look for?
The top searched job categories for Live Chat Agent jobs in Alabama are:
What cities in Alabama are hiring for Live Chat Agent jobs?
Cities in Alabama with the most Live Chat Agent job openings:
Entry Level - Customer Service Technical Support Agent - Remote
Eufaula, AL • On-site
Other
Re-posted 12 days ago
Job description
Provides excellent customer service to dealers, sales representatives, and consumers via phone, email, live chat and social media. Provides diagnostic advice to resolve technical product issues, order entry, and recommendations on product selection, and maintains accurate and up-to-date records on communications through computer applications.
Provides technical and sales support to consumers, dealers and sales reps to ensure efficient and accurate quality service relating to our products, their software, features and functions.
* Provides post-sale support to consumers and retail channel partners in the form of trouble-shooting advice to install and repair product or direct them to a qualified repair facility. Enter orders for replacement parts, finished products, repair authorizations, and facilitate returns process during or after the warranty period. Documents the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.
* Responds to inquiries, resolves routine issues (referring more difficult problems upward, if necessary), and educates and acts as a resource on company products via phone, email and other methods as appropriate. Documents inquires, issues and resolutions, and education provided as required.
* Provides pre-sale support to consumers and retail channel partners in the form of product selection based upon the application and desired features, installation and rigging, promotions, product availability, pricing, and where to purchase. Documents the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.
* Executes routine reports and independently creates reports to support department activities. Demonstrates proficiency in supporting the minimum amount of product families as identified by each Johnson Outdoors brand. Maintains and monitors personal performance metrics to ensure department KPI's (key performance indicators). Strives for continuous improvement.
* Issues return and repair authorizations as necessary.
* Performs other duties as assigned
THIS POSITION IS REMOTE OR ONSITE IN EUFAULA, AL
MULTIPLE OPENINGS