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Remote Live Chat Agent Jobs in Alabama (NOW HIRING)

Alabama One Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site +1

$14.50 - $19.75/hr

... the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may ... Utilize phone system, text, chat, and secure messaging systems to assist members with a wide ...

Prospect Infosys Inc

LICENSED HEALTH INSURANCE SALES AGENT (Remote) Employment Type: Seasonal Contract Rate : 21.50/hr ... Handle inbound calls and chat communications from Medicare members and prospective customers ...

CSAA

$14.25 - $19.50/hr

The role is an entry point for new employees to gain experience and move into Service Agent ... Work directly with policyholders via phone, web and chat to ensure that each experience with us is ...

Agency Diaz

Remote Insurance Sales Agent

Mobile, AL · On-site +1

$75K - $160K/yr

No agent's success, earnings, or production results should be viewed as typical, average, or ... live, automated, A.I., or prerecorded calls, including for marketing or recruiting purposes.

Liveops

Remote Customer Service Representative

Athens, AL · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

Liveops

Remote Customer Service Representative

Mobile, AL · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

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Remote Live Chat Agent information

What is a remote live chat agent?

A Remote Live Chat Agent is responsible for assisting customers via live chat, providing support, answering inquiries, and troubleshooting issues in real time. This role typically involves handling multiple conversations at once, maintaining a professional and friendly tone, and ensuring customer satisfaction. Agents usually work from home, requiring a reliable internet connection and strong typing skills. Many positions offer flexible hours, making it a great option for those looking for remote work opportunities.

What does a remote live chat agent do?

A typical day as a Remote Live Chat Agent involves logging in to the company's chat platform, responding to questions from customers in real time, and resolving issues effectively and efficiently. You may be required to manage several chat conversations simultaneously while maintaining a friendly and professional tone. Collaboration with other team members or departments often occurs virtually through chat or email to escalate complex issues or gather information. Success in this role depends on quick thinking, adaptability, and delivering a positive customer experience throughout each interaction.

What are the key skills and qualifications needed to thrive in the remote live chat agent position, and why are they important?

To thrive as a Remote Live Chat Agent, you need strong written communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer support platforms, CRM software, and live chat systems is often required, and some companies may value certifications in customer service. Empathy, patience, and the ability to multitask effectively help agents provide excellent support while handling multiple chats concurrently. These skills ensure customer concerns are addressed promptly and professionally, which is crucial for maintaining customer satisfaction and loyalty.

Are remote live chat agent jobs real?

Remote live chat agent jobs are legitimate positions where individuals provide customer support through online chat platforms. These roles often require good communication skills, familiarity with chat software, and the ability to work independently from home. Many companies hire for such positions, making them a valid employment option for remote work seekers.

How do you become a remote live chat agent?

To become a remote live chat agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle multiple chats simultaneously. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or familiarity with chat software tools. Training is often provided by the employer to familiarize new agents with company policies and chat platforms.

How much do remote live chat agents get paid?

Remote live chat agents typically earn between $12 and $20 per hour, depending on experience, industry, and company. Some roles may offer additional incentives or bonuses for performance, and familiarity with chat software can be advantageous.

What are the most commonly searched types of Live Chat Agent jobs in Alabama?

The most popular types of Live Chat Agent jobs in Alabama are:

What are popular job titles related to Remote Live Chat Agent jobs in Alabama?

For Remote Live Chat Agent jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Agent jobs in Alabama look for?

The top searched job categories for Remote Live Chat Agent jobs in Alabama are:

What cities in Alabama are hiring for Remote Live Chat Agent jobs?

Cities in Alabama with the most Remote Live Chat Agent job openings:

Remote Live Chat Agent jobs near you
Infographic showing various Remote Live Chat Agent job openings in Alabama as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% Remote job distribution.

Contact Center Agent I

Alabama One Credit Union

Tuscaloosa, AL • On-site, Remote

$14.50 - $19.75/hr

Full-time

Re-posted 26 days ago

Job description

Description

 Various/Hybrid

Description

The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may conduct transactions, answer routine account questions, and resolve issues to ensure excellent service for members who utilize telephone, secure messaging, or chat banking options at Alabama ONE.

Responsibilities

  • Utilize phone system, text, chat, and secure messaging systems to assist members with a wide variety of banking needs.
  • Provides guidance and information to members regarding products and services.
  • Participates in ongoing learning and development to maintain knowledge base of AOCU policies, procedures, and processes.
  • Other duties as assigned.

Requirements

Requirements
  • High School Diploma or GED and previous customer service or call center experience are required. 
  • The ideal candidate will be passionate about providing exceptional, professional customer service. 
  • Must be able to communicate effectively verbally and in writing.
  •  High technical proficiency, and the ability to operate various computer systems.
  • Experience working in a financial institution is strongly preferred.

This position location will vary:

  •  Birmingham
  • Tuscaloosa
  • Montgomery
  • Linden
  • Southside
  • McIntosh 

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