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Overnight Virtual Call Center Jobs in Alabama (NOW HIRING)

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

High School Diploma or GED and previous customer service or call center experience are required. * The ideal candidate will be passionate about providing exceptional, professional customer service.

prometric

Test Center Administrator (FT)

Huntsville, AL · On-site

$13 - $15.75/hr

No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Huntsville, AL · On-site

$13 - $15.75/hr

No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Huntsville, AL · On-site

$13 - $15.75/hr

No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...

Prometric

Test Center Administrator (FT)

Huntsville, AL · On-site

$15.85/hr

No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...

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Overnight Virtual Call Center information

What is the difference between Overnight Virtual Call Center vs Customer Service Representative?

AspectOvernight Virtual Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentRemote, home-based setup with virtual communication toolsIn-office or remote, depending on company policy
Required SkillsCommunication, problem-solving, tech proficiency, night shift staminaCommunication, patience, product knowledge, customer interaction skills
CertificationsOften not required; some roles may prefer customer service or tech certificationsTypically no formal certifications needed; experience valued

The Overnight Virtual Call Center and Customer Service Representative roles share skills like communication and problem-solving. However, the overnight virtual role focuses on night shifts and remote work, while customer service reps may work during regular hours and in various environments. Both roles serve customer needs but differ mainly in schedule and work setting.

What are the most commonly searched types of Virtual Call Center jobs in Alabama?

The most popular types of Virtual Call Center jobs in Alabama are:

What cities in Alabama are hiring for Overnight Virtual Call Center jobs?

Cities in Alabama with the most Overnight Virtual Call Center job openings:

Overnight Virtual Call Center jobs near you

Remote - Healthcare Call Center Representative

VXI Global Solutions

Montgomery, AL • On-site, Remote

$15.25 - $19.75/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 27 days ago

VXI Global Solutions rating

4.9

Company rating: 4.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

58th of 72 rated call and contact centers

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Healthcare Call Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services
Are you passionate about delivering exceptional customer service and building meaningful relationships?
As a Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they get the most out of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, your objective is to deliver extraordinary service while building trust and rapport with current and prospective members.
What You'll Be Doing:
  • Customer Interactions:
    • Manage inquiries in areas such as Member Services, Medicare, and Billing.
    • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

  • Quality Service:
    • Uphold the organization's philosophy of extraordinary customer relations.
    • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

  • Problem Resolution:
    • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
    • Document all member interactions meticulously following established procedures.

  • Healthcare Knowledge
    • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
    • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

  • Operational Excellence
    • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
    • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

  • Performance Metrics:
    • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

  • Compliance and Ethics:
    • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
    • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

  • Tools and Systems:
    • Use multiple systems/screens while assisting callers effectively
    • Navigate CRM, EMR/EHR, and ticketing platforms effectively

What You Bring:
  • Experience:
    • Minimum of two (2) years of customer service or healthcare member-interaction experience.
    • Previous call center experience and/or prior experience in the health insurance industry (preferred).

  • Education:
    • High School Diploma or GED required.

  • Skills:
    • Outstanding written and verbal communication skills.
    • Proven analytical and problem-solving abilities.
    • Ability to respond concisely and clearly to customer queries.
    • Strong critical thinking and problem-solving skills.
    • Typing speed of at least 35 WPM with a 5% or lower error rate.

Success Factors for Working from Home
  • To thrive in this remote role, you'll need:

  • Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

  • Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

  • Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

  • Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

  • Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

  • Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

  • Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

  • Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

What You Will Get:
  • Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
  • Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
  • Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
  • Career Growth: Abundant advancement opportunities within the organization.
  • Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
  • Unique Perks:
    • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
    • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

Join Our Team:
If you are motivated to make a meaningful impact in the lives of others, we want to hear from you. Apply today to embark on a rewarding career where your skills and dedication will help shape the future of healthcare services.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

What VXI Global Solutions employees say

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