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Dispatch Call Center Jobs (NOW HIRING)

A&g Towing & Recovery Llc

Dispatcher

Somerset, NJ

$16/hr

Prior dispatch, call center, or towing industry experience preferred. * Strong communication and customer service skills. * Ability to multitask in a fast-paced environment. * Basic computer skills ...

A&g Towing & Recovery Llc

Dispatcher

Somerset, NJ

$16/hr

Prior dispatch, call center, or towing industry experience preferred. * Strong communication and customer service skills. * Ability to multitask in a fast-paced environment. * Basic computer skills ...

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Oversee and manage the Dispatcher Shift Bid process and develop related rules associated with an ... Review and approve all new SOP's containing Call Center procedures and policies. * Oversee the ...

Priority OnDemand

Call Taker

Nashville, TN · On-site

$37K - $42K/yr

Call Taker Old Hickory, TN 37138 Overview Position Type First Call Ambulance Category Dispatch ... Ensures security of buildings, Dispatch Center and all other company property. * Performs daily ...

A&g Towing & Recovery Llc

Dispatcher

Somerset, NJ

$16/hr

Prior dispatch, call center, or towing industry experience preferred. * Strong communication and customer service skills. * Ability to multitask in a fast-paced environment. * Basic computer skills ...

Priority Ondemand

Call Taker

Old Hickory, TN · On-site

$37K - $42K/yr

Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will be responsible for the answering of the phones in the dispatch center, receiving requests for runs from facilities and ...

Kennedy Services

Call Center Operator

Bethesda, MD · On-site

$16.50/hr

We are seeking Call Center Operators to serve as frontline personnel in a government call center ... Experience with paging systems, emergency communications, or dispatch-related support * Familiarity ...

Frank Gay Residential

Call Center Lead

Orlando, FL

$1.0K/day

Overview The Frank Gay Contact Center Team Lead is someone who can rally the team, maintain high ... Support the day-to-day activities of CSRs and Dispatchers by monitoring call queues, job boards ...

Frank Gay Services

Call Center Lead

Orlando, FL · On-site

$1.0K/day

Frank Gay Contact Center Team Lead The Frank Gay Contact Center Team Lead is someone who can rally ... Support the day-to-day activities of CSRs and Dispatchers by monitoring call queues, job boards ...

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How much do dispatch call center jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for dispatch call center in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Dispatch Call Center Agent, and why are they important?

To thrive as a Dispatch Call Center Agent, you need strong communication, multitasking, and problem-solving skills, often supported by a high school diploma and previous customer service or dispatch experience. Familiarity with dispatch software, multi-line phone systems, and GPS tracking tools is typically required. Outstanding attention to detail, calmness under pressure, and teamwork are essential soft skills for this role. These abilities are crucial for ensuring accurate information flow, quick response times, and effective coordination in fast-paced and high-stress environments.

What is the difference between Dispatch Call Center vs Customer Service Representative?

AspectDispatch Call CenterCustomer Service Representative
Primary RoleCoordinate and dispatch services or personnel to locationsAssist customers with inquiries, support, and issue resolution
Work EnvironmentCall centers, often fast-paced, focused on logisticsCall centers or retail settings, focused on customer interaction
Required SkillsCommunication, organization, problem-solvingCommunication, empathy, problem-solving
CertificationsNone typically required, may prefer logistics or dispatch trainingNone typically required, customer service skills emphasized

Dispatch Call Center roles focus on coordinating and dispatching services or personnel, often within logistics or emergency services. Customer Service Representatives primarily handle customer inquiries and support. While both roles require strong communication skills, dispatch positions emphasize logistical coordination, whereas customer service roles focus on client interaction and issue resolution.

What is a Dispatch Call Center?

A Dispatch Call Center is a specialized communication hub where operators receive incoming calls, gather information, and coordinate the dispatch of personnel, vehicles, or services to specific locations. These centers often handle emergency or service-related requests, such as police, fire, medical, roadside assistance, or utility services. Dispatchers use specialized software and communication tools to track resources and ensure timely responses. Their role is crucial in managing information flow, prioritizing requests, and maintaining effective communication between callers and field responders.

What are some common challenges faced by professionals working in a Dispatch Call Center, and how can they be managed?

Professionals in a Dispatch Call Center often face challenges such as managing high call volumes, handling urgent or stressful situations, and ensuring clear communication between callers and field teams. Success in this role relies on staying calm under pressure, prioritizing tasks efficiently, and using dispatch software effectively. Regular training, teamwork, and support from supervisors can help employees navigate these challenges and maintain a positive work environment.
More about Dispatch Call Center jobs
What states have the most Dispatch Call Center jobs? States with the most job openings for Dispatch Call Center jobs include:
What job categories do people searching Dispatch Call Center jobs look for? The top searched job categories for Dispatch Call Center jobs are:
Dispatch Call Center jobs near you
Infographic showing various Dispatch Call Center job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $40,190 per year, or $19.3 per hour.
Call Center Manager

Call Center Manager

MV Transportation

West Palm Beach, FL

Full-time

Posted 16 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

61st of 76 rated public transport

Job description

Overview

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities

MV Transportation is seeking aCall Center Managerto oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm service is high quality. They oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with reservations, dispatch and scheduling staff to confirm that all call center operations appropriately represent and consistently meet company standards as directed by company's operating contract. 

Job Responsibilities: 

  • Appropriately staff the call center. 
  • Manage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff. 
  • Monitor and oversee all quality assurance/customer service of all call center staff. 
  • Oversee and monitor ticket store staff. 
  • Oversee passenger trip requests manually or through use of automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle capacity types. 
  • Oversee when necessary rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies. 
  • Be the direct liaison for the call center staff union. 
  • Act as the direct liaison with the client for the call center and its employees. 
  • Be "on call" during all hours of the call center operations for issues/concerns. 
  • Daily/hourly monitor all system efficiencies and make adjustments when needed. 
  • Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees. 
  • Work with Payroll Support Manager on daily and bi-weekly imputing and paying out of Call Center employees pay. 
  • Maintain professional demeanor and appearance. 
  • Maintain attendance within policy. 
  • Handle multiple tasks accurately and effectively. 
  • Additional responsibilities, as assigned.
Qualifications

Talent Requirements: 

  • High School diploma or equivalent. 
  • Must have Trapeze experience. 
  • Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required. 
  • Strong customer service skills. 
  • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package. 
  • Knowledge of service area. 
  • Ability to read, write and speak clearly the English language - basic knowledge of Spanish may be required depending on contract location and requirements. 
  • Able to use multi-line phone system and handle multiple tasks concurrently. 
  • Ability to supervise. 
  • Ability to work independently and follow directions. 
  • Ability to adapt and remain flexible in a dynamic environment. 

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

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Employment Type: FULL_TIME

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