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Dispatch Call Center Jobs (NOW HIRING)

Windsor America

Call Center Manager

Lockhart, TX · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner with dispatch, field operations, HR, and leadership to ensure efficient operations and staffing. * Resolve escalated customer issues, support day-to-day operations, and enforce company ...

Payless Water Heaters & Plumbing Inc.

Be Seen First

Call Center/Dispatch Rep Wanted! Plumbing Company

Santa Clarita, CA · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are a fun, well-established plumbing company with over 20 years of serving our community, and we're looking for a friendly, dependable Call Center & Dispatch Representative to join our team.

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Work closely with Dispatch to support scheduling and job flow * Coordinate with Service Managers to ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Work closely with Dispatch to support scheduling and job flow * Coordinate with Service Managers to ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Work closely with Dispatch to support scheduling and job flow * Coordinate with Service Managers to ...

A&g Towing & Recovery Llc

Dispatcher

Somerset, NJ · On-site

$16/hr

Prior dispatch, call center, or towing industry experience preferred. * Strong communication and customer service skills. * Ability to multitask in a fast-paced environment. * Basic computer skills ...

The LaSalle Group

Call Center Representative

Salisbury, NC · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • PTO

Handle dispatching of service calls for retail Loss Prevention systems Call Center Representative Requirements: * 1-2 years of relevant experience (dispatch or call center preferred) * High school ...

Gene Johnson

Call Center Manager

Woodinville, WA · On-site

$85K - $115K/yr

  • Dental

  • Vision

We're looking for an experienced Call Center Manager who is passionate about developing people ... Partner with Dispatch, Sales Manager, Trade Managers and field leadership to maximize technician ...

The LaSalle Group

Call Center Representative

Salisbury, NC · On-site

$17 - $20/hr

  • Medical

  • Dental

  • Vision

  • PTO

Handle dispatching of service calls for retail Loss Prevention systems Call Center Representative Requirements: * 1-2 years of relevant experience (dispatch or call center preferred) * High school ...

Peakzi

Call Center Representative

Hilliard, OH · On-site

$19 - $20/hr

Call Center Representative Hilliard, OH (Greater Columbus). Full-time. Join one of Ohio's largest ... Capture details accurately and coordinate with dispatch. What we're looking for Customer-service ...

Howard Air

Dispatch Supervisor

Phoenix, AZ

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call center leadership experience is a plus. * Work with your team to manage daily technician scheduling and dispatch operations to maximize efficiency. * Monitor schedules throughout the day and ...

Priority OnDemand

Call Taker

Nashville, TN · On-site

$37K - $42K/yr

Call Taker Old Hickory, TN 37138 Overview Position Type First Call Ambulance Category Dispatch ... Ensures security of buildings, Dispatch Center and all other company property. * Performs daily ...

Shoals Ambulance

Call Taker

Old Hickory, TN · On-site

$37K - $42K/yr

Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will be responsible for the answering of the phones in the dispatch center, receiving requests for runs from facilities and ...

Priority OnDemand

Call Taker

Old Hickory, TN · On-site

$37K - $42K/yr

Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will be responsible for the answering of the phones in the dispatch center, receiving requests for runs from facilities and ...

Rodenhiser Home Services Inc

Call Center Manager

Holliston, MA · On-site

$75K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner with Dispatch to align technician availability with customer demand and emergency service ... call center or customer service operation. * Demonstrated success coaching teams to achieve ...

Rodenhiser Home Services Inc

Call Center Manager

Holliston, MA · On-site

$75K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner with Dispatch to align technician availability with customer demand and emergency service ... call center or customer service operation. * Demonstrated success coaching teams to achieve ...

TECO

Call Center Rep/Sr. Call Center Rep

Albuquerque, NM · On-site

$48K - $60K/yr

The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep ... dispatching and conflict resolution. * Completes all customer service training and assessments and ...

TECO

Call Center Rep/Sr. Call Center Rep

Albuquerque, NM · On-site

$48K - $60K/yr

The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep ... dispatching and conflict resolution. * Completes all customer service training and assessments and ...

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Dispatch Call Center information

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How much do dispatch call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for dispatch call center in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.67 per hour, depending on experience, location, and employer.

What is a dispatch call center?

A Dispatch Call Center is a specialized communication hub where operators receive incoming calls, gather information, and coordinate the dispatch of personnel, vehicles, or services to specific locations. These centers often handle emergency or service-related requests, such as police, fire, medical, roadside assistance, or utility services. Dispatchers use specialized software and communication tools to track resources and ensure timely responses. Their role is crucial in managing information flow, prioritizing requests, and maintaining effective communication between callers and field responders.

What are the key skills and qualifications needed to thrive as a dispatch call center agent?

To thrive as a Dispatch Call Center Agent, you need strong communication, multitasking, and problem-solving skills, often supported by a high school diploma and previous customer service or dispatch experience. Familiarity with dispatch software, multi-line phone systems, and GPS tracking tools is typically required. Outstanding attention to detail, calmness under pressure, and teamwork are essential soft skills for this role. These abilities are crucial for ensuring accurate information flow, quick response times, and effective coordination in fast-paced and high-stress environments.

What are some common challenges faced by professionals working in a dispatch call center, and how can they be managed?

Professionals in a Dispatch Call Center often face challenges such as managing high call volumes, handling urgent or stressful situations, and ensuring clear communication between callers and field teams. Success in this role relies on staying calm under pressure, prioritizing tasks efficiently, and using dispatch software effectively. Regular training, teamwork, and support from supervisors can help employees navigate these challenges and maintain a positive work environment.

What is the difference between Dispatch Call Center vs Customer Service Representative?

AspectDispatch Call CenterCustomer Service Representative
Primary RoleCoordinate and dispatch services or personnel to locationsAssist customers with inquiries, support, and issue resolution
Work EnvironmentCall centers, often fast-paced, focused on logisticsCall centers or retail settings, focused on customer interaction
Required SkillsCommunication, organization, problem-solvingCommunication, empathy, problem-solving
CertificationsNone typically required, may prefer logistics or dispatch trainingNone typically required, customer service skills emphasized

Dispatch Call Center roles focus on coordinating and dispatching services or personnel, often within logistics or emergency services. Customer Service Representatives primarily handle customer inquiries and support. While both roles require strong communication skills, dispatch positions emphasize logistical coordination, whereas customer service roles focus on client interaction and issue resolution.

Is it hard to get hired as a dispatch call center?

Getting hired as a dispatch call center agent can vary depending on the employer and location, but generally requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software. Many positions are entry-level and may require a background check or certification, making the hiring process relatively accessible for qualified candidates.

What disqualifies you from being a dispatch call center?

Disqualifications for a dispatch call center role typically include a criminal background that affects trustworthiness, lack of a valid driver's license if required, poor communication skills, inability to work flexible hours, or failing to pass background checks and drug screenings. Additionally, inadequate computer skills or failure to meet specific certification requirements can also be grounds for disqualification.
More about Dispatch Call Center jobs

What states have the most Dispatch Call Center jobs?

States with the most job openings for Dispatch Call Center jobs include:

What job categories do people searching Dispatch Call Center jobs look for?

The top searched job categories for Dispatch Call Center jobs are:

Dispatch Call Center jobs near you
Infographic showing various Dispatch Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,190 per year, or $19.3 per hour.

Call Center Manager

Windsor America

Lockhart, TX • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description


Garage Door Services is a trusted leader in residential and commercial garage door installation and repair across the Central Region. We are looking for a driven, hands-on Call Center Manager to take full ownership of our customer service operation and run it like it is their own business. If you are proactive, operationally sharp, and energized by leading teams and solving problems before they arise, this is your opportunity to step into a true leadership role with autonomy and impact.
Could This Be for You?
As Call Center Manager, you'll have full ownership of your call center's day-to-day success. That means keeping calls answered on time, your team performing at their best, customers walking away happy, and the numbers heading in the right direction. You will serve as the connection between the phones and the field, ensuring every call turns into an accurate schedule and a satisfied customer.
Key Responsibilities
  • Lead, coach, and schedule a team of Customer Service Representatives.
  • Oversee daily call center operations, including inbound calls, dispatch coordination, and appointment scheduling.
  • Monitor call quality, customer service metrics, and team performance to drive continuous improvement.
  • Partner with dispatch, field operations, HR, and leadership to ensure efficient operations and staffing.
  • Resolve escalated customer issues, support day-to-day operations, and enforce company policies.

Qualifications
  • 3+ years of call center, customer service, or contact center leadership experience.
  • Proven experience leading teams and driving performance.
  • Strong organizational, communication, and problem-solving skills in a fast-paced environment.
  • Experience tracking performance metrics and improving operational efficiency.
  • Proficiency with CRM, call center software, Microsoft Office, and the ability to quickly learn new systems.

Additional Success Factors:
  • Experience in home services, garage doors, or related trades
  • Experience managing field crews, installers, or service technicians
  • Familiarity with scheduling, dispatch, or workforce management platforms
  • Background working with residential or commercial service operations
  • Bilingual (English/Spanish) communication skills
  • Understanding of job site workflow and customer interactions in residential or commercial settings

Our Investment in You:
Competitive pay
Full benefits package including medical, dental, and vision coverage
Paid time off and holidays
401(k) with company match
Training and career growth opportunities within the company
Life and disability insurance for added peace of mind
A workplace where your contributions truly matter
Equal Opportunity Employer
Garage Door Services is proud to be an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment and comply with all applicable employment laws. Hiring decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process.
 
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