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Dispatch Call Center Jobs (NOW HIRING)

Express Employment Professionals - Dunwoody, GA

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Customer Service- Call Center

Atlanta, GA · On-site

$15 - $16/hr

Customer Service/Dispatcher Call Center Environment ALL SHIFTS AVAILABLE $15 MUST BE AVAILABLE ON WEEKENDS NORCROSS LOCATION Customer Service $15-$16 Norcross Location Answer phones, data entry, good ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

Active Day

Dispatch Manager

Columbia, SC · On-site

High school diploma or GED required; some college or formal training in transportation, logistics, or healthcare preferred. * 3+ years of experience in dispatch, call center, NEMT, paratransit, or ...

D-Rock Enterprises LLC

Call Center Manager

Manassas, VA · On-site

In this role, you will be responsible for driving call center performance, maximizing dispatch board efficiency, delivering 5-star customer experience and maintaining strong alignment with Operations ...

D-Rock Enterprises LLC

Call Center Manager

Manassas, VA · On-site

In this role, you will be responsible for driving call center performance, maximizing dispatch board efficiency, delivering 5-star customer experience and maintaining strong alignment with Operations ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Coordinate with Fleet and Dispatch teams to schedule vehicle pickups. * Ensure compliance with ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Coordinate with Fleet and Dispatch teams to schedule vehicle pickups. * Ensure compliance with ...

Marketing Center

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Construction Dispatcher & Appointment Confirmation Specialist

Houston, TX · On-site

$16 - $20/hr

Construction, home-improvement, dispatch, call-center or appointment-setting experience is preferred Compensation * $16-$20 per hour , depending on experience * Additional commission opportunities

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Responsibilities MV Transportation is seeking a Call Center Manager for proposed business to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV ...

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Dispatch Call Center information

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How much do dispatch call center jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for dispatch call center in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.67 per hour, depending on experience, location, and employer.

What is a dispatch call center?

A Dispatch Call Center is a specialized communication hub where operators receive incoming calls, gather information, and coordinate the dispatch of personnel, vehicles, or services to specific locations. These centers often handle emergency or service-related requests, such as police, fire, medical, roadside assistance, or utility services. Dispatchers use specialized software and communication tools to track resources and ensure timely responses. Their role is crucial in managing information flow, prioritizing requests, and maintaining effective communication between callers and field responders.

What are the key skills and qualifications needed to thrive as a dispatch call center agent?

To thrive as a Dispatch Call Center Agent, you need strong communication, multitasking, and problem-solving skills, often supported by a high school diploma and previous customer service or dispatch experience. Familiarity with dispatch software, multi-line phone systems, and GPS tracking tools is typically required. Outstanding attention to detail, calmness under pressure, and teamwork are essential soft skills for this role. These abilities are crucial for ensuring accurate information flow, quick response times, and effective coordination in fast-paced and high-stress environments.

What are some common challenges faced by professionals working in a dispatch call center, and how can they be managed?

Professionals in a Dispatch Call Center often face challenges such as managing high call volumes, handling urgent or stressful situations, and ensuring clear communication between callers and field teams. Success in this role relies on staying calm under pressure, prioritizing tasks efficiently, and using dispatch software effectively. Regular training, teamwork, and support from supervisors can help employees navigate these challenges and maintain a positive work environment.

What is the difference between Dispatch Call Center vs Customer Service Representative?

AspectDispatch Call CenterCustomer Service Representative
Primary RoleCoordinate and dispatch services or personnel to locationsAssist customers with inquiries, support, and issue resolution
Work EnvironmentCall centers, often fast-paced, focused on logisticsCall centers or retail settings, focused on customer interaction
Required SkillsCommunication, organization, problem-solvingCommunication, empathy, problem-solving
CertificationsNone typically required, may prefer logistics or dispatch trainingNone typically required, customer service skills emphasized

Dispatch Call Center roles focus on coordinating and dispatching services or personnel, often within logistics or emergency services. Customer Service Representatives primarily handle customer inquiries and support. While both roles require strong communication skills, dispatch positions emphasize logistical coordination, whereas customer service roles focus on client interaction and issue resolution.

How do you become a dispatch call center?

To become a dispatch call center professional, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to multitask. Some roles may require experience with dispatch software or relevant certifications, and training is often provided on the job to familiarize new employees with procedures and tools.

Is it hard to get hired as a dispatch call center?

Getting hired as a dispatch call center agent can vary depending on the employer and location, but generally requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software. Many positions are entry-level and may require a background check or certification, making the hiring process competitive but accessible for qualified candidates.

What disqualifies you from being a dispatch call center?

Disqualifications for a dispatch call center role typically include a lack of required communication skills, poor customer service history, or inability to pass background checks and drug screenings. Additionally, candidates may be disqualified if they do not have a valid driver's license, relevant experience, or the ability to work in a fast-paced environment with shift flexibility.
More about Dispatch Call Center jobs

What states have the most Dispatch Call Center jobs?

States with the most job openings for Dispatch Call Center jobs include:

What are popular job titles related to Dispatch Call Center jobs?

For Dispatch Call Center jobs, the most frequently searched job titles are:

Dispatch Call Center jobs near you
Infographic showing various Dispatch Call Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,190 per year, or $19.3 per hour.

Call Center Supervisor

Pittsburgh, PA • On-site

American Automobile Association (AAA)
Non-Profits • 10K+ employees
Learn more about American Automobile Association (AAA)external

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 284 frontline employees who took The Breakroom Quiz

Job description

Call Center Supervisor

AAA East Central has an in-office opportunity for a Dispatch Call Center Supervisor based out of the headquarters office in Pittsburgh, PA. The shift for this position is 2:30pm - 11:00pm.

If you are a career-minded, service driven professional looking to join a fast-paced organization then you have come to the right place. AAA is a member service organization affiliated with the nationalAAAnetwork. With offices across the U.S., we're united by common mission and common values of excellent member service. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding.
What you can expect:

  • Plans, schedules and directly supervises the daily activities and operations of the Call Center on assigned shift and performs various administrative functions to ensure customer satisfaction.

  • Monitors workloads and assignments, changes priorities and schedules as needed to assure customer service calls are completed in an efficient and timely manner as measured by customer satisfaction standards.

  • Resolves escalated service issues.

What you should bring:

  • Previous supervisory experience and demonstrated ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.

  • Working knowledge of computer-aided dispatch operations.

  • Ability to analyze and solve problems.

  • Ability to multi-task and work in a fast-paced environment.

  • Strong interpersonal skills and the ability to work effectively with a wide range of customers, adapting style to meet business needs.

  • Ability to drive issues through to resolution; highly professional and business-like in communications and interactions with internal staff and external customers.

  • Demonstrated ability to communicate effectively, both orally and in writing.

  • Ability to make sound and effective administrative or procedural decisions and judgments.

  • Knowledge of geographic area and the ability to read maps.

  • Post-secondary course work or education preferred with at least 3 years of work related to job responsibilities.

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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