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Dispatcher Call Center Jobs (NOW HIRING)

Addison Group

Dispatcher Call Center Agent

Dallas, TX · On-site

$21 - $23/hr

Dispatcher / Call Center Agent Location: Dallas, TX Work Schedule: 10-hour shifts, 40-hour week Type of Employment: Contract to Hire Compensation: $21 - $23 / Hour Industry: Energy / Gas Benefits:

Addison Group

Dispatcher Call Center Agent

Dallas, TX · On-site

$21 - $23/hr

Dispatcher / Call Center Agent Location: Dallas, TX Work Schedule: 10-hour shifts, 40-hour week Type of Employment: Contract to Hire Compensation: $21 - $23 / Hour Industry: Energy / Gas Benefits:

Lynch EMS

EMS Dispatcher / Call-Taker

Anaheim, CA · On-site

$18 - $24/hr

Dispatching appropriate resources to requests for medical transportation in a timely manner ... Serve as a back-up Call Taking Representative and follow all outlined principle duties and ...

Lynch EMS

EMS Dispatcher / Call-Taker

Anaheim, CA

$18 - $24/hr

Dispatching appropriate resources to requests for medical transportation in a timely manner ... Serve as a back-up Call Taking Representative and follow all outlined principle duties and ...

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How much do dispatcher call center jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for dispatcher call center in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.67 per hour, depending on experience, location, and employer.

What are the typical challenges faced by Dispatcher Call Center professionals, and how are they addressed?

Dispatcher Call Center professionals often handle high-pressure situations with multiple calls coming in simultaneously, requiring them to prioritize emergencies and manage stress efficiently. They may encounter emotionally charged callers or rapidly evolving situations that demand quick, decisive action and clear communication. To address these challenges, dispatch centers provide comprehensive on-the-job training, access to scripts and protocols, and regular support from supervisors and team members. Many organizations also foster a collaborative environment where dispatchers can debrief and share best practices, helping to reduce stress and improve performance. This supportive structure promotes resilience and ensures effective service to both callers and field personnel.

What is a Dispatcher Call Center job?

A Dispatcher Call Center job involves receiving and managing incoming calls, dispatching the appropriate personnel or services, and coordinating responses efficiently. Dispatchers often work in emergency services, transportation, or customer support industries, ensuring quick and accurate communication. They use specialized software to track requests, prioritize calls, and provide real-time updates. Strong multitasking, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Dispatcher Call Center position, and why are they important?

To thrive as a Dispatcher Call Center, you need excellent communication skills, strong multitasking abilities, and a high school diploma or equivalent. Familiarity with Computer-Aided Dispatch (CAD) systems, radio communication equipment, and sometimes specific certifications like Emergency Medical Dispatcher (EMD) is important. Outstanding problem-solving skills, calmness under pressure, and empathy make candidates stand out in this fast-paced environment. These skills and qualities are crucial for ensuring accurate relay of information, swift coordination of resources, and effective support for callers in urgent situations.

More about Dispatcher Call Center jobs
What states have the most Dispatcher Call Center jobs? States with the most job openings for Dispatcher Call Center jobs include:
What job categories do people searching Dispatcher Call Center jobs look for? The top searched job categories for Dispatcher Call Center jobs are:
Dispatcher Call Center jobs near you
Dispatcher Call Center Agent

Dispatcher Call Center Agent

Addison Group

Dallas, TX • On-site

$21 - $23/hr

Contractor

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Dispatcher / Call Center Agent
Location: Dallas, TX
Work Schedule: 10-hour shifts, 40-hour week
Type of Employment: Contract to Hire
Compensation: $21 - $23 / Hour
Industry: Energy / Gas
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Job Description
Addison Group is hiring on behalf of our client for a Dispatcher to support a high-volume maintenance operations team. This role serves as a central point of contact for non-emergency and emergency maintenance requests, coordinating service efforts with contractors nationwide and ensuring timely resolution of work orders. The ideal candidate thrives in a fast-paced call center environment and is comfortable managing multiple priorities throughout the day.
Key Responsibilities
  • Handle a high daily volume of inbound service-related calls while maintaining accurate documentation.
  • Receive and process maintenance requests submitted through online portals and phone calls, including emergency issues.
  • Create, update, and manage service requests within a computerized maintenance management system.
  • Assign work orders to appropriate contractors based on location, trade, and urgency.
  • Monitor active and emergency service requests to ensure timely action and follow-through.
  • Collaborate with internal leadership to balance workloads and adjust priorities as needed.
  • Review pending and approved work orders to confirm correct response times and escalation levels.
  • Track open and aging work orders, following up with contractors until completion and closure.
  • Request estimates, quotations, and submit electronic documentation for higher-cost or capital-related work.
  • Address customer questions or escalations and provide status updates in a professional manner.
  • Support service level goals and budget expectations through effective coordination and contractor oversight.

Qualifications
  • High school diploma or equivalent required.
  • 2+ years of experience in a high-volume dispatch, call center, or customer service role; industry background is flexible.
  • Proven experience handling frequent inbound calls (50+/day) and performing detailed data entry.
  • Working knowledge of Microsoft Excel and Outlook for tracking information and entering updates.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Clear, professional communication skills and strong interpersonal abilities.
  • Comfortable adapting to new systems, tools, and process changes.
  • Professional presence when interacting with internal teams, leadership, and external callers.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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