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Dispatcher Call Center Jobs (NOW HIRING)

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Coordinate with Fleet and Dispatch teams to schedule vehicle pickups. * Ensure compliance with ...

McCarthy Tire

Call Center Representative

Wilkes Barre, PA · On-site

$15.25 - $19.25/hr

Remote Call Center * Must reside in (PA, NY, NJ, MD, VA, WV, NC, SC) Full The Remote Call Center ... Dispatchers gather critical information, determine the appropriate service response, coordinate ...

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How much do dispatcher call center jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for dispatcher call center in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.67 per hour, depending on experience, location, and employer.

What are the typical challenges faced by Dispatcher Call Center professionals, and how are they addressed?

Dispatcher Call Center professionals often handle high-pressure situations with multiple calls coming in simultaneously, requiring them to prioritize emergencies and manage stress efficiently. They may encounter emotionally charged callers or rapidly evolving situations that demand quick, decisive action and clear communication. To address these challenges, dispatch centers provide comprehensive on-the-job training, access to scripts and protocols, and regular support from supervisors and team members. Many organizations also foster a collaborative environment where dispatchers can debrief and share best practices, helping to reduce stress and improve performance. This supportive structure promotes resilience and ensures effective service to both callers and field personnel.

What is a Dispatcher Call Center job?

A Dispatcher Call Center job involves receiving and managing incoming calls, dispatching the appropriate personnel or services, and coordinating responses efficiently. Dispatchers often work in emergency services, transportation, or customer support industries, ensuring quick and accurate communication. They use specialized software to track requests, prioritize calls, and provide real-time updates. Strong multitasking, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Dispatcher Call Center position, and why are they important?

To thrive as a Dispatcher Call Center, you need excellent communication skills, strong multitasking abilities, and a high school diploma or equivalent. Familiarity with Computer-Aided Dispatch (CAD) systems, radio communication equipment, and sometimes specific certifications like Emergency Medical Dispatcher (EMD) is important. Outstanding problem-solving skills, calmness under pressure, and empathy make candidates stand out in this fast-paced environment. These skills and qualities are crucial for ensuring accurate relay of information, swift coordination of resources, and effective support for callers in urgent situations.

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What states have the most Dispatcher Call Center jobs? States with the most job openings for Dispatcher Call Center jobs include:
What job categories do people searching Dispatcher Call Center jobs look for? The top searched job categories for Dispatcher Call Center jobs are:
Dispatcher Call Center jobs near you
Call Center Representative

Call Center Representative

The University of Kansas Health System

Liberty, MO

$15 - $18.75/hr

Part-time

Re-posted 29 days ago

University Of Kansas Health System rating

7.5

Company rating: 7.5 out of 10

Based on 175 frontline employees who took The Breakroom Quiz

233rd of 886 rated healthcare providers

Job description

Position Title
Call Center RepresentativeVariesLiberty HospitalPosition Summary / Career Interest:The call center representative is a frontline resource for our patients, staff and physicians. The call center representative provides professional customer service to all callers in a 24/7/365 call center environment. This position is in our Switchboard call center located on our main campus.Responsibilities and Essential Job Functions
  • Assists with operations of the Switchboard call center for the University of Kansas Health System and Medical Center.
  • The rep utilizes all software systems (Genesis, Communicator, OnCall, Epic to provide professional service to all callers, internal and external.
  • Triages incoming calls to determine caller needs and manage the callers' expectations with the highest level of customer service and efficiency by utilizing all available software resources.
  • Provides answering service for clinical and administrative departments
  • Provides code and personal pager management and pager programming after hours, weekends and holidays.
  • Activates medical code tests on all software systems, ensuring paging hardware and software systems are functioning.
  • Activates medical and security code teams
  • Initiates non urgent text pages to administrative and clinical staff
  • Maintains the on call schedules in the web on call system and Qgenda; makes changes to the schedules after hours as needed; documents changes and sends communication to hospital, physicians and university departments as needed.
  • Utilizes internal overhead paging system
  • Attend all individual, department and health system meetings, training and reviews as needed.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • High School Graduate
  • 2 or more years of experience in call center-based customer service, health care call center or Emergency Dispatch Call Center.
  • Experience talking, typing and listening simultaneously in a customer service environment.
  • Experience utilizing Call Center Software to answer, transfer, page and email in a customer service environment.

Preferred Education and Experience
  • Associates Degree in Communications, Business or Health Care Administration from an accredited college or university.

Knowledge Requirements
  • Exceptional communication and phone skills.
  • Ability to handle multiple calls and/or tasks while providing excellent customer service.
Time Type:Part timeJob Requisition ID:R-50081Important information for you to know as you apply:

  • The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.

  • The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.

  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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What University Of Kansas Health System employees say

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About University of Kansas Health System

Sourced by ZipRecruiter

Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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