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Dispatcher Call Center Jobs (NOW HIRING)

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Work closely with Dispatch to support scheduling and job flow * Coordinate with Service Managers to ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Work closely with Dispatch to support scheduling and job flow * Coordinate with Service Managers to ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Work closely with Dispatch to support scheduling and job flow * Coordinate with Service Managers to ...

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Oversee and manage the Dispatcher Shift Bid process and develop related rules associated with an ... Review and approve all new SOP's containing Call Center procedures and policies. * Oversee the ...

Kennedy Services

Call Center Operator

Bethesda, MD · On-site

$16.50/hr

We are seeking Call Center Operators to serve as frontline personnel in a government call center ... Experience with paging systems, emergency communications, or dispatch-related support * Familiarity ...

A&g Towing & Recovery Llc

Dispatcher

Somerset, NJ

$16/hr

Prior dispatch, call center, or towing industry experience preferred. * Strong communication and customer service skills. * Ability to multitask in a fast-paced environment. * Basic computer skills ...

A&g Towing & Recovery Llc

Dispatcher

Somerset, NJ · On-site

$16/hr

Prior dispatch, call center, or towing industry experience preferred. * Strong communication and customer service skills. * Ability to multitask in a fast-paced environment. * Basic computer skills ...

A&g Towing & Recovery Llc

Dispatcher

Somerset, NJ

$16/hr

Prior dispatch, call center, or towing industry experience preferred. * Strong communication and customer service skills. * Ability to multitask in a fast-paced environment. * Basic computer skills ...

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How much do dispatcher call center jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for dispatcher call center in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.67 per hour, depending on experience, location, and employer.

What are the typical challenges faced by Dispatcher Call Center professionals, and how are they addressed?

Dispatcher Call Center professionals often handle high-pressure situations with multiple calls coming in simultaneously, requiring them to prioritize emergencies and manage stress efficiently. They may encounter emotionally charged callers or rapidly evolving situations that demand quick, decisive action and clear communication. To address these challenges, dispatch centers provide comprehensive on-the-job training, access to scripts and protocols, and regular support from supervisors and team members. Many organizations also foster a collaborative environment where dispatchers can debrief and share best practices, helping to reduce stress and improve performance. This supportive structure promotes resilience and ensures effective service to both callers and field personnel.

What is a Dispatcher Call Center job?

A Dispatcher Call Center job involves receiving and managing incoming calls, dispatching the appropriate personnel or services, and coordinating responses efficiently. Dispatchers often work in emergency services, transportation, or customer support industries, ensuring quick and accurate communication. They use specialized software to track requests, prioritize calls, and provide real-time updates. Strong multitasking, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Dispatcher Call Center position, and why are they important?

To thrive as a Dispatcher Call Center, you need excellent communication skills, strong multitasking abilities, and a high school diploma or equivalent. Familiarity with Computer-Aided Dispatch (CAD) systems, radio communication equipment, and sometimes specific certifications like Emergency Medical Dispatcher (EMD) is important. Outstanding problem-solving skills, calmness under pressure, and empathy make candidates stand out in this fast-paced environment. These skills and qualities are crucial for ensuring accurate relay of information, swift coordination of resources, and effective support for callers in urgent situations.

More about Dispatcher Call Center jobs
What states have the most Dispatcher Call Center jobs? States with the most job openings for Dispatcher Call Center jobs include:
What job categories do people searching Dispatcher Call Center jobs look for? The top searched job categories for Dispatcher Call Center jobs are:
Dispatcher Call Center jobs near you
Call Center Manager

Call Center Manager

JT Services

Claremore, OK • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Call Center Manager - JT Services (Claremore, OK)
Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry
JT Services is growing fast, and we're looking for a driven, organized, and people‑focused Call Center Manager to lead our Customer Service Representative (CSR) team. This role is perfect for someone who thrives in a fast-paced environment, loves coaching and developing people, and knows how to turn calls into booked opportunities.
If you're ready to lead a high-performing team, elevate customer experience, and help drive revenue across multiple service divisions - this is your opportunity.
Position Overview
The Call Center Manager oversees daily call center operations, ensuring exceptional customer interactions, strong booking performance, and consistent execution of JT Services' call processes. You will lead, coach, and develop CSRs, maintain call board health, drive memberships, and support company-wide revenue goals.
Key Responsibilities
Leadership & Team Development
  • Lead, coach, and develop CSRs to meet KPIs and performance standards
  • Conduct call reviews, coaching sessions, and performance check-ins
  • Maintain staffing levels, scheduling coverage, and call center readiness
  • Build a positive, accountable, customer-focused culture
Operational Excellence
  • Own inbound and outbound call performance
  • Ensure adherence to scripts, call control standards, and customer experience expectations
  • Monitor call queues, call volumes, and response times
  • Maintain a clean, accurate, and green 3‑day call board
Performance & KPI Management
  • Track and report daily, weekly, and monthly KPIs
  • Drive membership sales, outbound follow-ups, and rehash opportunities
  • Identify performance gaps and implement corrective action plans
  • Align call center goals with company revenue targets
Cross-Department Collaboration
  • Work closely with Dispatch to support scheduling and job flow
  • Coordinate with Service Managers to support technician productivity
  • Partner with Marketing to understand lead flow and call demand
  • Communicate trends, issues, and opportunities to leadership
Quality Control & Compliance
  • Ensure accurate customer data entry, job notes, and membership tagging
  • Maintain compliance with call recording standards and privacy requirements
  • Resolve escalated customer concerns before they reach upper management

Success Indicators
  • Strong inbound/outbound conversion
  • Monthly membership sales targets achieved
  • 3‑day call board green 90%+
  • High call quality, accuracy, and professionalism
  • Reduced escalations and improved customer satisfaction
  • Strong collaboration with Dispatch and field leadership

Required Skills & Qualifications
  • 2+ years of call center leadership experience (home services preferred)
  • Strong understanding of booking rates, call flow, and customer experience
  • Excellent communication, coaching, and conflict-resolution skills
  • Ability to analyze performance data and make informed decisions
  • Proficiency with call center software, scheduling systems, and CRM platforms
  • High level of organization, accountability, and follow-through

Compensation
  • Base Salary: $45,000-$65,000/year (depending on experience)
  • Monthly performance bonus based on KPI achievement
  • Benefits package per company policy, including:
    • Medical, Dental, Vision
    • 401(k)
    • Paid Time Off
    • Company-paid wellness perks
    • Birthday PTO
    • Professional development opportunities
    • Team events & company culture focused on growth

Ready to Lead a Winning Team?
If you're passionate about leadership, customer experience, and driving results - JT Services wants to meet you. Apply today and help us elevate the standard of service across Northeastern Oklahoma.

Apply