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Customer Service Dispatcher Jobs in Georgia (NOW HIRING)

D2B Groups

Service Dispatcher

Lawrenceville, GA · On-site

$23 - $29/hr

As a Service Dispatcher, you will play a key role in coordinating the schedules and activities of ... You will communicate with customers, technicians, and other team members to ensure efficient and ...

D2B Groups

Service Dispatcher

Lawrenceville, GA · On-site

$23 - $29/hr

As a Service Dispatcher, you will play a key role in coordinating the schedules and activities of ... You will communicate with customers, technicians, and other team members to ensure efficient and ...

D2B Groups

Service Dispatcher

Lawrenceville, GA · On-site

$23 - $29/hr

As a Service Dispatcher, you will play a key role in coordinating the schedules and activities of ... You will communicate with customers, technicians, and other team members to ensure efficient and ...

Strictly Mechanical

Service Dispatcher

Conyers, GA · On-site

$16.25 - $21.75/hr

The Service Coordinator must have impeccable customer service skills and know how to effectively ... Dispatch technicians to new jobs once he or she has completed the job they're currently working on.

ACS Air Conditioning Specialist Inc

Dispatcher/CSR

Macon, GA · On-site

$14.50 - $18/hr

Excellent communication and customer service skills especially under pressure * Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person) * Team player who is a self ...

Strictly Mechanical

Service Dispatcher

Dunwoody, GA

$18.25 - $24.50/hr

The Service Coordinator must have impeccable customer service skills and know how to effectively ... 2 - 4 years of dispatching experience (REQUIRED). · 2 - 4 years of coordinating employee ...

Strictly Mechanical

Service Dispatcher

Norcross, GA

$17.25 - $23.25/hr

The Service Coordinator must have impeccable customer service skills and know how to effectively ... 2 - 4 years of dispatching experience (REQUIRED). · 2 - 4 years of coordinating employee ...

Strictly Mechanical

Service Dispatcher

Conyers, GA

$16.25 - $21.75/hr

The Service Coordinator must have impeccable customer service skills and know how to effectively ... 2 - 4 years of dispatching experience (REQUIRED). · 2 - 4 years of coordinating employee ...

Strictly Mechanical

Service Dispatcher

Atlanta, GA

$17.75 - $23.75/hr

The Service Coordinator must have impeccable customer service skills and know how to effectively ... 2 - 4 years of dispatching experience (REQUIRED). · 2 - 4 years of coordinating employee ...

Strictly Mechanical

Service Dispatcher

Cumming, GA

$16.50 - $22/hr

The Service Coordinator must have impeccable customer service skills and know how to effectively ... 2 - 4 years of dispatching experience (REQUIRED). · 2 - 4 years of coordinating employee ...

Fire Protection Services, LLC

Service Dispatcher

Atlanta, GA · On-site

$17.50 - $23.50/hr

We are looking for a local experienced service based dispatcher in the Metro Atlanta area. Are you ... Customer Outreach: Make persistent calls to approximately up to 50 current clients daily across ...

Fire Protection Services, LLC

Service Dispatcher

Atlanta, GA · On-site

$17.50 - $23.50/hr

We are looking for a local experienced service based dispatcher in the Metro Atlanta area. Are you ... Customer Outreach: Make persistent calls to approximately up to 50 current clients daily across ...

Strictly Mechanical

Service Dispatcher

Alpharetta, GA

$18 - $24.25/hr

The Service Coordinator must have impeccable customer service skills and know how to effectively ... 2 - 4 years of dispatching experience (REQUIRED). · 2 - 4 years of coordinating employee ...

Strictly Mechanical

Service Dispatcher

Conyers, GA · On-site

$16.25 - $21.75/hr

The Service Coordinator must have impeccable customer service skills and know how to effectively ... of dispatching experience (REQUIRED). • 2 - 4 years of coordinating employee's schedules ...

Strictly Mechanical

Service Dispatcher

Chamblee, GA

$18.25 - $24.25/hr

The Service Coordinator must have impeccable customer service skills and know how to effectively ... 2 - 4 years of dispatching experience (REQUIRED). · 2 - 4 years of coordinating employee ...

Wolter, Inc.

SERVICE DISPATCHER

Atlanta, GA · On-site

$17.75 - $23.75/hr

To maintain optimum response time to customers by providing consistent and logical scheduling for emergency service as well as scheduled maintenance. Role qualifications : * Must partner with service ...

Yancey Bros. Co.

Field Service Dispatcher

Macon, GA

$15.50 - $20.75/hr

As the Field Service Dispatcher you will be the point of contact for the Field Service Technician ... Communicate with customer upon job completion Additional Responsibilities: * Participate in ...

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All JobsCustomer Service Dispatcher JobsCustomer Service Dispatcher Jobs in Georgia

Customer Service Dispatcher information

See Georgia salary details

$9

$15

$21

How much do customer service dispatcher jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service dispatcher in Georgia is $15.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.26 per hour, depending on experience, location, and employer.

What does a customer service dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a customer service dispatcher?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

How does a customer service dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software or communication tools. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves interviews and background checks.

What is a customer service dispatcher?

A customer service dispatcher is a professional responsible for coordinating and dispatching service technicians or drivers to customer locations. They communicate with field staff using phone or radio, schedule appointments, and ensure timely service delivery, often using dispatch software. Strong communication skills and knowledge of the service area are essential for this role.

What are popular job titles related to Customer Service Dispatcher jobs in Georgia?

For Customer Service Dispatcher jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Service Dispatcher jobs in Georgia look for?

The top searched job categories for Customer Service Dispatcher jobs in Georgia are:

What cities in Georgia are hiring for Customer Service Dispatcher jobs?

Cities in Georgia with the most Customer Service Dispatcher job openings:

What are popular job titles related to Customer Service Dispatcher jobs in GA?

For Customer Service Dispatcher jobs in GA, the most frequently searched job titles are:

Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,763 per year, or $15.8 per hour.

Field Service Dispatcher

Vermeer Southeast Sales and Service, Inc.

Marietta, GA • On-site

$17.50 - $23.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

About Vermeer Southeast
Vermeer Southeast Sales & Service, Inc., founded in 1967, is aheavy equipment sales and service dealershipwith locations across Florida, Georgia, and Alabama. VSE is a 100% employee-owned company committed to delivering best-in-class support across the heavy equipment sales and service lifecycle.
About the role: Field Service Dispatcher
The Field Service Dispatcher fully owns technician scheduling, routing, and daily coordination of field service activities. This role ensures efficient deployment of field resources, timely customer updates, and accurate real-time work order tracking. The Dispatcher serves as the operational hub between customers, technicians, and leadership.
What you'll do: Field Service Dispatcher
Scheduling & Dispatch Ownership
  • Coordinate and dispatch field service technicians based on customer needs, technician availability, skill set, and geographic efficiency.
  • Maintain the daily dispatch schedule and adjust assignments in real time to minimize downtime.
  • Prioritize incoming service requests to meet response time expectations and operational demands.

Real-Time Communication
  • Serve as the primary point of contact for customers and technicians regarding arrival times, schedule changes, emergency calls, and field updates.
  • Communicate promptly when delays, reroutes, or urgent changes occur.

Operational Tracking & Documentation
  • Monitor work order status throughout the day and ensure technicians have accurate job details.
  • Track technician availability, territory coverage, and schedule changes.
  • Maintain accurate dispatch records and prepare operational reports, including productivity, response times, and dispatch activity.

Cross-Functional Coordination
  • Collaborate with the Field Service Repair Manager on technician capacity, performance trends, and operational challenges.
  • Provide the Service Operations Administrative Assistant with accurate work order status updates to support timely closure and warranty processing.

Qualifications: Field Service Dispatcher
Education and Experience:
  • 2-4 years of experience in dispatching, field service coordination, scheduling, or related operational roles preferred.

Necessary Knowledge, Skills, and Abilities:
  • Strong sense of urgency with a commitment to customer service and responsiveness.
  • Excellent organizational, analytical, problem-solving, and decision-making skills.
  • Strong oral, written, and interpersonal communication skills.
  • Proficiency in dispatch, scheduling, and service management systems.

Benefits offered: Field Service Dispatcher
  • Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
  • Paid Training
  • Corporate Chaplains Program
  • Health insurance
  • Dental and Vision plan
  • Flexible Spending Accounts (FSA)
  • Company Paid Telehealth Program - MediOrbis
  • 401K Retirement Plan
  • Paid Holidays & Vacation
  • Others

We are a Drug Free Workplace and an Equal Opportunity Employer

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