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Dispatch Customer Service Representative Jobs in Georgia

Vervic

Customer Service Representative

Decatur, GA

$22/hr

Paid time off Customer Service & Operations Representative Location: Moulton, AL Schedule ... Transportation & Shipping * Assist with dispatching shipments and coordinating transportation with ...

U-Haul

Customer Service Representative

Stone Mountain, GA · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

College Park, GA · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Marietta, GA · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Newnan, GA · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Morrow, GA · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Conyers, GA · On-site

$14 - $19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Conyers, GA · On-site

$14 - $19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Augusta, GA · On-site

$15 - $20.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Peachtree City, GA · On-site

$14.75 - $20.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

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Dispatch Customer Service Representative information

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How much do dispatch customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for dispatch customer service representative in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is a dispatch customer service representative?

Dispatch Customer Service Representatives are professionals who coordinate and schedule the dispatching of service personnel, vehicles, or deliveries in response to customer needs. They serve as the main point of contact between customers and the company, handling service requests, updating customers on status, and resolving any issues that arise during the dispatch process. Their role requires strong communication, problem-solving, and organizational skills to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a dispatch customer service representative?

To thrive as a Dispatch Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with dispatch software, customer relationship management (CRM) systems, and basic office tools like phones and computers is typically required. Outstanding organizational skills, patience, and the ability to stay calm under pressure distinguish top performers in this role. These skills are crucial for efficiently coordinating services, ensuring timely responses, and maintaining high customer satisfaction.

How does a dispatch customer service representative typically handle high-pressure situations involving multiple urgent requests?

Dispatch Customer Service Representatives often face high-pressure scenarios where multiple service requests need immediate attention. To manage these situations effectively, they prioritize calls based on urgency, communicate clearly with both customers and field technicians, and utilize dispatch software to track assignments in real time. Staying calm, organized, and maintaining professionalism are key to ensuring timely resolutions. Team collaboration is also essential, as representatives frequently coordinate with supervisors and other dispatchers to redistribute workloads during peak times.

What is the difference between Dispatch Customer Service Representative vs Customer Support Specialist?

AspectDispatch Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma; sometimes certifications in logistics or customer serviceHigh school diploma; certifications in customer service or product knowledge
Work EnvironmentCall centers, logistics offices, transportation companiesCall centers, tech companies, retail support centers
Employer & Industry UsageTransportation, delivery, logistics industriesRetail, tech, service industries
Search & Comparison IntentUnderstanding roles in dispatch and logisticsUnderstanding customer support roles and responsibilities

The Dispatch Customer Service Representative primarily manages transportation or delivery dispatches, coordinating between drivers and customers. In contrast, a Customer Support Specialist handles general customer inquiries, troubleshooting, and product or service support. While both roles require strong communication skills and customer service experience, the dispatch role is more focused on logistics coordination within transportation industries, whereas customer support specialists serve a broader range of industries and customer needs.

Is it hard to get hired as a dispatch customer service representative?

Getting hired as a dispatch customer service representative typically requires good communication skills, familiarity with dispatch software, and the ability to handle customer inquiries efficiently. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves an interview and skills assessment.

What are popular job titles related to Dispatch Customer Service Representative jobs in Georgia?

For Dispatch Customer Service Representative jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Dispatch Customer Service Representative jobs in Georgia look for?

The top searched job categories for Dispatch Customer Service Representative jobs in Georgia are:

Dispatch Customer Service Representative jobs near you
Infographic showing various Dispatch Customer Service Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Customer Service Representative (CSR)

Hill Aircraft & Leasing Corp

Atlanta, GA • On-site

$15.50 - $21/hr

Full-time

Re-posted 3 days ago

Job description

Department: Customer Service
Location: Atlanta, GA | KFTY
Position Level: Entry
FLSA Status: Hourly Non-exempt
Travel: Infrequent
JOB DESCRIPTION:
The Customer Service Representative (CSR) embodies all of the warm and welcoming qualities of Sensational Southern Service that assures guests are treated with an exceptional service experience on each interaction. As the first impression that customers of Hill Aircraft are greeted with, the CSR is empowered to create positive, personable, and memorable interactions with every individual they come in contact with. The Customer Service Representative has an interest in the aviation industry with a passion for customer service.
POSITION SUMMARY:
The Customer Service Representative (CSR) is an essential position as part of the Customer Service team, performing a number of important duties related to the extraordinary service experience and overall care for guests within the Fixed Base Operation (FBO). The CSR is directly involved in communicating with corporate flight departments, flight crews, aircraft owners, high-profile clientele, vendors, and team members to ensure that requests critical to the successful operation are handled appropriately. The CSR is an exceptional relationship builder and highly outgoing with the drive to provide world-class customer service in aviation. The CSR represents Hill Aircraft in a positive and professional manner, while upholding the values of a family owned legacy aviation business.
CORE RESPONSIBILITIES:
  • Represent the company in a professional manager and put the customer first at all times.
  • Support a positive and harmonious working environment with the team in order to provide the highest levels of the customer service experience.
  • Create memorable service experiences for guests on each visit.
  • Ensure all Customer Service operations are conducted daily in accordance to the values and standards of Hill Aircraft that contribute to safety, company policies, and procedures while also adhering to the NATA Safety 1st.
  • Perform all the general functions of the Customer Service Representative position including greeting customers, making reservations, and answering or making phone calls.
  • Perform Concierge Service duties with customers on the ramp including greeting planeside and valeting vehicles.
  • Arrange and fulfill service requests including hotel accommodations, rental cars, ground transportation reservations, in-flight catering orders, and area restaurant or attractions recommendations.
  • Accept and relay ground service requests to team members such as aircraft fueling, arrival or departure information, parking, and other ground service required.
  • Process service and point of sale transactions including billing and payments.
  • File internal records related to service transactions accurately and efficiently.
  • Clearly handle radio communications both air-to-air with pilots and ground two-way with Line Service.
  • Support a culture of unity and cooperation as a team.
  • Type email responses to customers or send letters of confirmation for reservation requests.
  • Perform detail-oriented responsibilities, assigned projects, and complete paperwork or reports both as a team and individually.
  • Assist in meeting sales goals and monthly promotional offers using internal, seasonal, and industry programs.
  • Work with agents and local approved vendors when handling customer requests.
  • Communicate clearly and effectively with customers, pilots, and team members within the Line Service, Customer Service, and other departments within the company in person, by radio, in writing, email, and over the phone.
  • Oversee that all additional shift duties and assigned tasks are completed thoroughly and that any checklists accompanied are filled out before the end of the shift.
  • Provide Customer Service Manager with ideas and recommendations that help to improve the overall operations, service, and efficiency of the Customer Service Department.

GENERAL QUALIFICATIONS | KNOWLEDGE & EXPERIENCE:
  • Minimum of (1) years FBO or other related experience within the general aviation industry.
  • Minimum of (2) years of in customer service, hospitality, or concierge related fields, especially in aviation.
  • High school diploma or GED certificate.
  • Successful completion of NATA Safety 1st Customer Service, Safety, and Security (CSSS) program within 60-days of new hire.
  • Special consideration with prior experience in Total FBO software.
  • Basic knowledge of aviation terminology, general aviation aircraft (piston and turbine), airport communications, and phonetic alphabet.

GENERAL QUALIFICATIONS | SKILLS & COMPETENCIES NEEDED TO BE SUCCESSFUL IN THIS ROLE:
  • Desire to serve others.
  • Naturally outgoing with a passion for providing an outstanding customer service experience.
  • Excellent communication abilities (written, typing, phone etiquette, two-way radio, and oral) in English.
  • Strong interpersonal aptitude and ability to work well on a team.
  • Consistently demonstrated organizational and time management skills.
  • Ability to multitask on occasion.
  • Tactful, courteous, and conscience of customer's needs.
  • Ability to perform manual tasks, follow directions (written and oral), and multitask in a detailed and efficient manner.
  • Ability to comprehend and perform basic math calculations with minimal errors using United States units of money, weight measurement, volume, and distance.
  • Basic knowledge and comfort level when using computers.
  • Intermediate proficiency with Microsoft Office programs (Word, Excel, Outlook).
  • Good problem-solving abilities for operational decisions and adaptability to various working environments or conditions.
  • Ability to prepare and complete reports pertaining to department.

ADDITIONAL REQUIREMENTS:
  • Must possess a valid driver's license (21 and older) without restrictions and have acceptable driving record that meets company insurability requirements.
  • This is an hourly, nonexempt position. This position requires working flexible hours including mornings, evenings and weekends, and on scheduled company holidays to accommodate the needs of the customers and department operations.
  • Must be able to pass a background check and drug screen. Hill Aircraft is a Zero Tolerance Drug Free Employer, including pre-employment and random drug screening.
  • Operation of motor vehicles.
  • Ability to handle moderate physical activity outside on ramp operations.
  • Ability to lift and/or move up to 30 pounds such as boxes, bags, stock supplies, or carpets.
  • Ability to travel for the position if needed (infrequently).

ENVIRONMENT & WORK CONDITIONS: The work environment or conditions described below are representative of those encountered while performing the essential functions of this position and may vary on a given day depending on needs.
  • General office and FBO building conditions.
  • Regularly sitting, standing, walking around inside and outside.
  • Outside on active ramp areas around aircraft, fuel trucks, vehicles, and other ground handling equipment (when performing duties as Concierge).
  • Driving vehicles on active ramp.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice based on the needs of the department and company. To perform this job successfully, the candidate will possess a proficient level of the knowledge, skills, and abilities listed within this description. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

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