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Dispatch Customer Service Representative Jobs in Georgia

JB Harris Group

Customer Service Representative

Newnan, GA · On-site

$14.50 - $19.75/hr

The Customer Service Representative (CSR) serves as the primary point of contact for customers ... Collaborate with dispatch and operations teams to coordinate logistics and resolve shipment issues.

U-Haul

Customer Service Representative

Griffin, GA · On-site

$13.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

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All JobsDispatch Customer Service Representative JobsDispatch Customer Service Representative Jobs in Georgia

Dispatch Customer Service Representative information

See Georgia salary details

$8

$15

$22

How much do dispatch customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for dispatch customer service representative in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is a dispatch customer service representative?

Dispatch Customer Service Representatives are professionals who coordinate and schedule the dispatching of service personnel, vehicles, or deliveries in response to customer needs. They serve as the main point of contact between customers and the company, handling service requests, updating customers on status, and resolving any issues that arise during the dispatch process. Their role requires strong communication, problem-solving, and organizational skills to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a dispatch customer service representative?

To thrive as a Dispatch Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with dispatch software, customer relationship management (CRM) systems, and basic office tools like phones and computers is typically required. Outstanding organizational skills, patience, and the ability to stay calm under pressure distinguish top performers in this role. These skills are crucial for efficiently coordinating services, ensuring timely responses, and maintaining high customer satisfaction.

How does a dispatch customer service representative typically handle high-pressure situations involving multiple urgent requests?

Dispatch Customer Service Representatives often face high-pressure scenarios where multiple service requests need immediate attention. To manage these situations effectively, they prioritize calls based on urgency, communicate clearly with both customers and field technicians, and utilize dispatch software to track assignments in real time. Staying calm, organized, and maintaining professionalism are key to ensuring timely resolutions. Team collaboration is also essential, as representatives frequently coordinate with supervisors and other dispatchers to redistribute workloads during peak times.

What is the difference between Dispatch Customer Service Representative vs Customer Support Specialist?

AspectDispatch Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma; sometimes certifications in logistics or customer serviceHigh school diploma; certifications in customer service or product knowledge
Work EnvironmentCall centers, logistics offices, transportation companiesCall centers, tech companies, retail support centers
Employer & Industry UsageTransportation, delivery, logistics industriesRetail, tech, service industries
Search & Comparison IntentUnderstanding roles in dispatch and logisticsUnderstanding customer support roles and responsibilities

The Dispatch Customer Service Representative primarily manages transportation or delivery dispatches, coordinating between drivers and customers. In contrast, a Customer Support Specialist handles general customer inquiries, troubleshooting, and product or service support. While both roles require strong communication skills and customer service experience, the dispatch role is more focused on logistics coordination within transportation industries, whereas customer support specialists serve a broader range of industries and customer needs.

Is it hard to get hired as a dispatch customer service representative?

Getting hired as a dispatch customer service representative typically requires good communication skills, familiarity with dispatch software, and the ability to handle customer inquiries efficiently. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves an interview and skills assessment.

What are popular job titles related to Dispatch Customer Service Representative jobs in Georgia?

For Dispatch Customer Service Representative jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Dispatch Customer Service Representative jobs in Georgia look for?

The top searched job categories for Dispatch Customer Service Representative jobs in Georgia are:

Dispatch Customer Service Representative jobs near you
Infographic showing various Dispatch Customer Service Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

CSR / Customer Service Rep

JN Electrical Temperature Control, Inc.

Bowersville, GA • On-site

$12 - $22/hr

Full-time

PTO

Re-posted 9 days ago

Job description

JN Electrical Temperature Control in Bowersville, GA is calling all go-getters to apply to join our amazing team as a full-time CSR / Customer Service Rep!WHY YOU SHOULD JOIN OUR TEAMWe are a leading company that cares about its employees. We pay our CSR / Customer Service Reps a competitive wage of $12 - $22 per hour, dependent upon personal mindset and skillset. Additionally, we offer our CSR / Customer Service Reps the opportunity to receive a performance bonus. Our team also enjoys great benefits, including paid time off (PTO), birthdays off, a flexible schedule, personal growth opportunities, and a caring team. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!ABOUT JN ELECTRICAL TEMPERATURE CONTROLSince 1997, we've specialized in creating and designing home comfort solutions that guarantee greater efficiency and customer satisfaction. Our customers can feel the difference with our comfort services that include heating, air conditioning, indoor air quality, and electrical systems. With our team of professionals, we provide services that allow families to stay healthy and comfortable all year long. Our entire company works hard to make our customers' experience with us hassle-free and enjoyable. From the professionalism of our sales engineers to the commitment of our field personnel, we are dedicated to delivering nothing but the best. Our commitment has been appreciated numerous times with the National Comfort Team award for Contractor of the Year, Johnstone Silver Award for Coleman HVAC Systems, National Comfort Institute: David Debien award for Technical Excellence, and more!We are an established home services contracting company that truly cares about our employees. Our team enjoys working with a company that encourages infinite growth while providing the opportunity to make a real difference in the lives of others. We are an incredibly supportive team that strives to help each other succeed. Our goal is to build a company where employees are passionate and enthusiastic about life and work, which is why we offer great benefits, excellent perks, a positive culture, plenty of growth opportunities, and a work-life balance.ARE YOU A GOOD FIT?Ask yourself: Can you effectively prioritize multiple tasks and stay organized? Do you have great communication skills? Are you professional and polite? If yes, you might just be perfect for this scheduling position! If so, please consider applying for this CSR / Customer Service Rep position today!YOUR LIFE AS CSR / CUSTOMER SERVICE REPAs a CSR / Customer Service Rep, you schedule service calls and create work orders for the technicians in our computer system. Second, you maintain the dispatch board and filing system while you dispatch the technicians. When information is received after installation, you schedule any necessary return trips, file the work orders, and update the service database. Finally, you provide the accounting department with maintenance contract billing information. You enjoy exceeding our customers' expectations for quality and value!SERVICE AREASEmployees are expected to work and commute to the following areas, alongside Bowersville:Athens, GA 30601Anderson, SC 29621WHAT WE NEED FROM YOUComputer literacyPhone skillsStrong interpersonal skills are preferred. If you can meet these requirements and perform this CSR job as described above, we would be happy to have you as part of our team!