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Customer Service Dispatch Jobs (NOW HIRING)

Interstate Courier Express

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Customer Service/Dispatch Assistant

Northampton, PA · On-site

$18 - $20/hr

The Customer Service/Dispatch Assistant plays a vital role within a busy courier company by supporting customer inquiries and managing order and dispatch efficiently. This position involves attention ...

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Customer Service Dispatch information

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$11

$18

$25

How much do customer service dispatch jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer service dispatch in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What does a customer service dispatch do?

A Customer Service Dispatch is responsible for coordinating and dispatching service personnel or resources in response to customer requests. They handle incoming calls or messages, assess customer needs, and assign field technicians or service teams accordingly. Their role also involves tracking the status of service orders, updating customers on estimated arrival times, and ensuring issues are resolved efficiently. Good communication and organizational skills are essential for this job, as it requires multitasking and prioritizing multiple requests at once.

What are the key skills and qualifications needed to thrive as a customer service dispatch?

To succeed as a Customer Service Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software, CRM platforms, and two-way communication systems is typically required. Exceptional communication, problem-solving abilities, and the capacity to stay calm under pressure set top performers apart. These skills are vital for efficiently coordinating service requests, ensuring customer satisfaction, and maintaining smooth operations.

How does a customer service dispatch typically interact with field technicians and customers throughout the day?

A Customer Service Dispatch professional acts as a vital link between customers and field technicians. Throughout the day, they receive service requests, prioritize and assign jobs to technicians based on availability and urgency, and keep customers informed about appointment times or delays. Effective communication and multitasking are essential, as dispatchers must coordinate schedules, address customer concerns, and relay updates to both parties. This role often involves working closely with team members in the office and in the field to ensure efficient service delivery and high customer satisfaction.

What is the difference between Customer Service Dispatch vs Customer Support Specialist?

AspectCustomer Service DispatchCustomer Support Specialist
Primary RoleCoordinate and dispatch service technicians or drivers to customer locationsAssist customers with product or service issues, troubleshooting, and inquiries
Work EnvironmentField-based, often in logistics or service industriesOffice or call center, customer-facing
Required SkillsCommunication, scheduling, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but logistics or dispatch training helpfulCustomer service certifications optional

While both roles involve customer interaction, Customer Service Dispatch focuses on coordinating service appointments and logistics, whereas Customer Support Specialists handle direct customer inquiries and troubleshooting. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, basic computer proficiency, and sometimes prior experience in customer service or dispatching. Employers often look for candidates who can handle stressful situations and work flexible hours, but the hiring process is generally straightforward for qualified applicants. Certifications are not usually mandatory but can improve chances of employment.
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Customer Service Dispatch jobs near you
Infographic showing various Customer Service Dispatch job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,801 per year, or $18.7 per hour.

Customer Service & Dispatch Coordinator

Verstela

Phoenix, AZ • On-site

$18/hr

Full-time

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Do you have strong customer service skills and enjoy working in a fast-paced environment where communication and organization are important? If you're comfortable working with customers over the phone and email, learning new computer systems, and juggling multiple priorities, this Customer Service & Dispatch Coordinator opportunity may be for you.

Join a growing transportation and logistics company in Phoenix! You'll support customers throughout the freight and delivery process while communicating with dispatch, drivers, warehouses, and customers. Previous freight experience is not required—we're looking for someone who is eager to learn and grow!

Schedule:
  • Monday–Friday
  • Full-Time
Pay: $18.00/hr

Customer Service & Dispatch Coordinator Responsibilities:
  • Answer customer calls and emails
  • Provide shipment updates and ETAs
  • Look up shipments and customer orders
  • Assist with will-call pickups
  • Communicate with dispatch, drivers, and warehouses
  • Document customer interactions in the system
Customer Service & Dispatch Coordinator Requirements:
  • Recent customer service or administrative experience
  • Strong phone and email communication skills
  • Comfortable using computers and learning new systems
  • Organized and detail-oriented
  • Reliable with excellent attendance
  • Eager to learn and grow
Location: Phoenix, AZ

If you're ready to put your customer service skills to work while learning the transportation and logistics industry, apply today or call 623-505-1600 to learn more!

Apply