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Customer Service Dispatch Jobs (NOW HIRING)

Key Heating and Cooling

Customer Service / Dispatch

Alton, NH · On-site

$16.25 - $22/hr

Customer Service Representative (CSR) Location: Alton NH office Employment Type: Full-Time Department: Customer Experience / Dispatch About the Role We are seeking a proactive and customer-focused ...

York Risk Services

Customer Service-Dispatch

Elgin, IL

$15.75 - $21.50/hr

... Customer Service-Dispatch PRIMARY PURPOSE : To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer ...

Sedgwick

Customer Service-Dispatch

Elgin, IL · On-site

$15.75 - $21.50/hr

... Customer Service-Dispatch PRIMARY PURPOSE : To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer ...

Sedgwick

Customer Service-Dispatch

Elgin, IL

$15.75 - $21.50/hr

... Customer Service-Dispatch PRIMARY PURPOSE : To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer ...

Seatown

Customer Service, Dispatch, and Sales

Mukilteo, WA

$19 - $23.75/hr

Are you a skilled Customer Service, Dispatch, or salesperson looking for your next career move? Seatown is always looking for top talent to join our growing teams! While we may not have an immediate ...

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Customer Service Dispatch information

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$11

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How much do customer service dispatch jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer service dispatch in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Dispatch, and why are they important?

To succeed as a Customer Service Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software, CRM platforms, and two-way communication systems is typically required. Exceptional communication, problem-solving abilities, and the capacity to stay calm under pressure set top performers apart. These skills are vital for efficiently coordinating service requests, ensuring customer satisfaction, and maintaining smooth operations.

How does a Customer Service Dispatch professional typically interact with field technicians and customers throughout the day?

A Customer Service Dispatch professional acts as a vital link between customers and field technicians. Throughout the day, they receive service requests, prioritize and assign jobs to technicians based on availability and urgency, and keep customers informed about appointment times or delays. Effective communication and multitasking are essential, as dispatchers must coordinate schedules, address customer concerns, and relay updates to both parties. This role often involves working closely with team members in the office and in the field to ensure efficient service delivery and high customer satisfaction.

What does a Customer Service Dispatch do?

A Customer Service Dispatch is responsible for coordinating and dispatching service personnel or resources in response to customer requests. They handle incoming calls or messages, assess customer needs, and assign field technicians or service teams accordingly. Their role also involves tracking the status of service orders, updating customers on estimated arrival times, and ensuring issues are resolved efficiently. Good communication and organizational skills are essential for this job, as it requires multitasking and prioritizing multiple requests at once.

What is the difference between Customer Service Dispatch vs Customer Support Specialist?

AspectCustomer Service DispatchCustomer Support Specialist
Primary RoleCoordinate and dispatch service technicians or drivers to customer locationsAssist customers with product or service issues, troubleshooting, and inquiries
Work EnvironmentField-based, often in logistics or service industriesOffice or call center, customer-facing
Required SkillsCommunication, scheduling, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but logistics or dispatch training helpfulCustomer service certifications optional

While both roles involve customer interaction, Customer Service Dispatch focuses on coordinating service appointments and logistics, whereas Customer Support Specialists handle direct customer inquiries and troubleshooting. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

More about Customer Service Dispatch jobs
What cities are hiring for Customer Service Dispatch jobs? Cities with the most Customer Service Dispatch job openings:
What states have the most Customer Service Dispatch jobs? States with the most job openings for Customer Service Dispatch jobs include:
What job categories do people searching Customer Service Dispatch jobs look for? The top searched job categories for Customer Service Dispatch jobs are:
Customer Service Dispatch jobs near you
Infographic showing various Customer Service Dispatch job openings in the United States as of May 2026, with employment types broken down into 71% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,801 per year, or $18.7 per hour.

Customer Service & Dispatch

Modern Heating and Plumbing LLC

Gurnee, IL • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Customer Service Wizard / Dispatch Dynamo
Are you the kind of person who thrives in organized chaos, keeps calm when the phones ring like it's a call center symphony, and genuinely enjoys helping people (even the grumpy ones before their morning coffee)? Then grab your headset and cape—we need YOU!
We’re on the hunt for a Customer Service Representative / Dispatcher Extraordinaire who can:
  • Schedule like a time-traveling magician (or at least like someone who’s really good with calendars)
  • Answer phones with a smile you can hear
  • Keep our maintenance program running smoother than a greased-up hamster wheel
You’ll be the glue holding our day together—part people-person, part problem-solver, part traffic controller for service calls.
The Perks:
  • Monday–Friday gig: 7:30 AM to 4:00 PM (nights & weekends are for YOU)
  • Two weeks of paid time off —start dreaming now
  • Solid health, dental, and vision insurance (because seeing clearly and chewing comfortably are non-negotiables)
  • A tight-knit, no-drama team that works hard and laughs harder
Who You Are:
  • You have a thing for multitasking without melting down
  • You know how to keep cool when everyone else is flailing
  • You’re organized, friendly, and not afraid to take charge (or crack a joke)
  • Bonus points if you can pronounce "HVAC" correctly on the first try
Sound like your jam? Send us your resume and a note telling us your secret to surviving Mondays.
Job Type: Full-time


Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


Schedule:
  • 8 hour shift
  • Monday to Friday
  • No weekends


Ability to Commute:
  • Gurnee, IL 60031 (Required)