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How much do customer service dispatch jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service dispatch in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

How does a customer service dispatch typically interact with field technicians and customers throughout the day?

A Customer Service Dispatch professional acts as a vital link between customers and field technicians. Throughout the day, they receive service requests, prioritize and assign jobs to technicians based on availability and urgency, and keep customers informed about appointment times or delays. Effective communication and multitasking are essential, as dispatchers must coordinate schedules, address customer concerns, and relay updates to both parties. This role often involves working closely with team members in the office and in the field to ensure efficient service delivery and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service dispatch?

To succeed as a Customer Service Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software, CRM platforms, and two-way communication systems is typically required. Exceptional communication, problem-solving abilities, and the capacity to stay calm under pressure set top performers apart. These skills are vital for efficiently coordinating service requests, ensuring customer satisfaction, and maintaining smooth operations.

What is customer service dispatch?

Customer service dispatch is a role where employees coordinate and send service technicians or delivery personnel to customer locations. It involves managing schedules, communicating with field staff, and using dispatch software to ensure timely service and customer satisfaction.

What is the difference between Customer Service Dispatch vs Customer Support Specialist?

AspectCustomer Service DispatchCustomer Support Specialist
Primary RoleCoordinate and dispatch service technicians or drivers to customer locationsAssist customers with product or service issues, troubleshooting, and inquiries
Work EnvironmentField-based, often in logistics or service industriesOffice or call center, customer-facing
Required SkillsCommunication, scheduling, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but logistics or dispatch training helpfulCustomer service certifications optional

While both roles involve customer interaction, Customer Service Dispatch focuses on coordinating service appointments and logistics, whereas Customer Support Specialists handle direct customer inquiries and troubleshooting. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, basic computer proficiency, and sometimes prior experience in customer service or dispatching. Employers often look for candidates who can handle stressful situations and work flexible hours, but the hiring process is generally straightforward for qualified applicants. Certifications are not usually mandatory but can improve chances of employment.

What does a customer service dispatch do?

A Customer Service Dispatch is responsible for coordinating and dispatching service personnel or resources in response to customer requests. They handle incoming calls or messages, assess customer needs, and assign field technicians or service teams accordingly. Their role also involves tracking the status of service orders, updating customers on estimated arrival times, and ensuring issues are resolved efficiently. Good communication and organizational skills are essential for this job, as it requires multitasking and prioritizing multiple requests at once.
More about Customer Service Dispatch jobs
What cities are hiring for Customer Service Dispatch jobs? Cities with the most Customer Service Dispatch job openings:
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What job categories do people searching Customer Service Dispatch jobs look for? The top searched job categories for Customer Service Dispatch jobs are:
Customer Service Dispatch jobs near you
Infographic showing various Customer Service Dispatch job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,801 per year, or $18.7 per hour.

Customer Service Dispatch

A&A Concrete Supply

Sacramento, CA • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

As a valued member of our team, the Dispatcher will coordinate activities of workers engaged in the transportation and delivery of mixed concrete aggregates by performing the following duties.

Benefits
  • PPO/HMO Health Insurance, Medical, Dental, Vision, Life
  • PTO (Paid Time Off)
  • 401k Retirement Plan
  • Overtime pay
  • Direct Deposit
  • Employee Assistance Program

Essential Functions

  • Receive orders for company’s deliveries of products such as rock, stone, and sand.
  • Monitor drivers on the tracking screen.
  • Communicate with supervisor and drivers to schedule deliveries according to factors such as truck capacities, distances to delivery sites, and unloading time.
  • Roster dispatch to the trucks.
  • Ensure that all loads are hauled and ticketed promptly and accurately.
  • Record all dispatched calls, deliveries, and pickups in software to maintain record database and track deliveries.
  • Ensure that the ticketing system is functioning properly at all times.
  • Ensure that the tare weights in the system are frequently uploaded as required.
  • Communicate effectively with loading and unloading facilities as needed.
  • Maintain contact with drivers via tablets to expedite deliveries.
  • Assist in the preparation of reports as required.
  • Ensure all transportation laws and regulations are met.

Non-Essential Duties:

  • Promote a team approach and maintain dialogue with all employees to exchange information and gather ideas.
  • Create and maintain a positive, safe, and effective work environment.
  • Perform other tasks as required.

Competencies

  • Knowledge of applicable transportation regulations and laws.
  • Great attitude, ability to handle stressful situations.
  • Excellent organizational skills and attention to detail.
  • Able to communicate with others to convey information effectively.
  • Able to meet strict deadlines for deliveries.

Position Type/Expected Hours of Work

This is a full-time position. General days and hours of work are Monday through Saturday, hours to be determined. Not eligible for remote work. Occasional evening and weekend work may be required as job duties demand.

Travel Required: Estimated 25%

Minimum Education and Experience

  • High School Diploma or G.E.D.
  • 1+ years of dispatching experience preferred, preferably in a construction/transportation related environment.
  • Proficient with Microsoft office, Excel, Outlook, or related software to maintain record database and track deliveries.

Preferred Education and Experience

  • 3+ years of dispatching experience, preferably in a construction/transportation related environment.
  • 2+ years of supervisory experience in a related environment.
  • Bilingual in English/Spanish.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk, climb, or balance, stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, toxic or caustic chemicals and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, high, precarious places, fumes or airborne particles, extreme heat, and risk of electrical shock. The noise level in the work environment is usually moderate to loud. The employee is regularly exposed to wet or slippery ground conditions. Employee must wear required personal protective equipment; up to and including safety vest, hard hat, ear protection, gloves, and safety glasses.

This Organization Participates in E-Verify
Esta Organizacion Participa en E-Verify
A&A Concrete Supply, Inc. is an EEO/AA (equal opportunity/affirmative action) company and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.
A&A Concrete Supply, Inc. es una compañía EEO/AA (igualdad de oportunidades/acción afirmativa) y no discrimina por motivos de raza, color, religión, credo religioso, sexo, orientación sexual, identidad o expresión de género, origen nacional, ascendencia, edad, condición física odiscapacidad mental, condición médica, información genética, estado civil o familiar, estado militar o de veterano, o cualquier otra característica protegida por la ley federal, estatal o local en los programas o actividades que opera.