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Customer Service Dispatch Jobs (NOW HIRING)

spatco

Service Dispatch

Oklahoma City, OK

$17.25 - $23/hr

In this position you will work with internal employees and in some cases customers. You will work ... Dispatch service technicians to appropriate locations according to customer requests and local ...

BLACKWELL FORD INC

Service Dispatch

Plymouth, MI

$17.50 - $23.50/hr

Blackwell Ford is looking for a Service Dispatcher to join our team and can provide you an ... Blackwell Ford strives to make every customer a customer for life. Happy employees make happy ...

Prinsco, Inc.

CSR/Dispatch - SLC

Salt Lake City, UT

$15.50 - $21/hr

The CSR Dispatch role provides customer service to customers and salespersons for order fulfillment and delivery solutions, while maintaining safe work practices. This role reports to the Plant ...

SPATCO

Service Dispatch

Oklahoma City, OK · On-site

$17.25 - $23/hr

We are here to provide the best energy solutions to our customers. We are built on service. From ... SPATCO is looking for an energetic service dispatcher to join our team. This person will be ...

CyberSheath

Service Dispatch Coordinator

Reston, VA · Remote

$45K - $65K/yr

Job Overview The Service Dispatch Coordinator is responsible for attaining maximum utilization of ... Required Experience, & Skills Excellent Customer Service skills: telephone skills, communication ...

CyberSheath

Service Dispatch Coordinator

$45K - $65K/yr

Job Overview The Service Dispatch Coordinator is responsible for attaining maximum utilization of ... Responsible for ensuring communication with customers as required: keeping them informed of ...

Diakon Logistics

Be Seen First

Dispatch - Customer Service

Richfield, OH · On-site

$16 - $18/hr

Bilingual with Spanish a plus, Data Entry Skills, Computer Literate, Customer Service, Dispatching, Thoroughness, Organization, Attention to Detail, Reliable, Decision Making, Great Communicator ...

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Customer Service Dispatch information

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How much do customer service dispatch jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer service dispatch in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Dispatch, and why are they important?

To succeed as a Customer Service Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software, CRM platforms, and two-way communication systems is typically required. Exceptional communication, problem-solving abilities, and the capacity to stay calm under pressure set top performers apart. These skills are vital for efficiently coordinating service requests, ensuring customer satisfaction, and maintaining smooth operations.

How does a Customer Service Dispatch professional typically interact with field technicians and customers throughout the day?

A Customer Service Dispatch professional acts as a vital link between customers and field technicians. Throughout the day, they receive service requests, prioritize and assign jobs to technicians based on availability and urgency, and keep customers informed about appointment times or delays. Effective communication and multitasking are essential, as dispatchers must coordinate schedules, address customer concerns, and relay updates to both parties. This role often involves working closely with team members in the office and in the field to ensure efficient service delivery and high customer satisfaction.

What does a Customer Service Dispatch do?

A Customer Service Dispatch is responsible for coordinating and dispatching service personnel or resources in response to customer requests. They handle incoming calls or messages, assess customer needs, and assign field technicians or service teams accordingly. Their role also involves tracking the status of service orders, updating customers on estimated arrival times, and ensuring issues are resolved efficiently. Good communication and organizational skills are essential for this job, as it requires multitasking and prioritizing multiple requests at once.

What is the difference between Customer Service Dispatch vs Customer Support Specialist?

AspectCustomer Service DispatchCustomer Support Specialist
Primary RoleCoordinate and dispatch service technicians or drivers to customer locationsAssist customers with product or service issues, troubleshooting, and inquiries
Work EnvironmentField-based, often in logistics or service industriesOffice or call center, customer-facing
Required SkillsCommunication, scheduling, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but logistics or dispatch training helpfulCustomer service certifications optional

While both roles involve customer interaction, Customer Service Dispatch focuses on coordinating service appointments and logistics, whereas Customer Support Specialists handle direct customer inquiries and troubleshooting. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

More about Customer Service Dispatch jobs
What cities are hiring for Customer Service Dispatch jobs? Cities with the most Customer Service Dispatch job openings:
What states have the most Customer Service Dispatch jobs? States with the most job openings for Customer Service Dispatch jobs include:
What job categories do people searching Customer Service Dispatch jobs look for? The top searched job categories for Customer Service Dispatch jobs are:
Customer Service Dispatch jobs near you
Infographic showing various Customer Service Dispatch job openings in the United States as of May 2026, with employment types broken down into 71% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,801 per year, or $18.7 per hour.

Service Dispatch

spatco

Oklahoma City, OK

$17.25 - $23/hr

Other

Posted 4 days ago

SPATCO rating

6.5

Company rating: 6.5 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

157th of 217 rated repair and maintenance companies

Job description

SPATCO is looking for an energetic service dispatcher to join our team. This person will be responsible for dispatching calls for service technicians in an assigned branch. In this position you will work with internal employees and in some cases customers.  You will work very closely with the service manager to ensure calls are scheduled, dispatched and closed in a timely manner.  This will require clear and concise writing/verbal communication with department managers, employees, and customers.


Essential Functions:

  • Dispatch service technicians to appropriate locations according to customer requests and local branch standards
  • Enter service call information into computer systems
  • Confer with customers or supervising personnel in order to address questions, problems, and requests for service
  • Relay work orders, messages, and information in writing and/or verbally
  • Use GPS programs to monitor locations of service technicians to assist in dispatching calls
  • Assist in processing and billing of service invoices

Experience, Competencies and Education

  • Previous dispatch experience preferred
  • Experience dealing with customers
  • Prior use of Microsoft office (Word, Excel, Office)
  • Must be dependable and detailed oriented
  • Strong communication: Must have the ability to listen and communicate effectively
  • Able to multitask and perform a variety of tasks effectively
  • Problem solving skills – must be able to prioritize the most important situations, evaluate and resolve issues in an efficient matter
  • Work under time constraints efficiently and have the ability to work well with others

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