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Customer Service Dispatch information

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$11

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$25

How much do customer service dispatch jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for customer service dispatch in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

Is it hard to get hired as a dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatching software or communication tools. Employers often look for relevant experience or certifications, but entry-level positions are available for those with strong organizational skills and a customer-focused attitude.

How does a Customer Service Dispatch professional typically interact with field technicians and customers throughout the day?

A Customer Service Dispatch professional acts as a vital link between customers and field technicians. Throughout the day, they receive service requests, prioritize and assign jobs to technicians based on availability and urgency, and keep customers informed about appointment times or delays. Effective communication and multitasking are essential, as dispatchers must coordinate schedules, address customer concerns, and relay updates to both parties. This role often involves working closely with team members in the office and in the field to ensure efficient service delivery and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Dispatch, and why are they important?

To succeed as a Customer Service Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software, CRM platforms, and two-way communication systems is typically required. Exceptional communication, problem-solving abilities, and the capacity to stay calm under pressure set top performers apart. These skills are vital for efficiently coordinating service requests, ensuring customer satisfaction, and maintaining smooth operations.

What is the difference between Customer Service Dispatch vs Customer Support Specialist?

AspectCustomer Service DispatchCustomer Support Specialist
Primary RoleCoordinate and dispatch service technicians or drivers to customer locationsAssist customers with product or service issues, troubleshooting, and inquiries
Work EnvironmentField-based, often in logistics or service industriesOffice or call center, customer-facing
Required SkillsCommunication, scheduling, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but logistics or dispatch training helpfulCustomer service certifications optional

While both roles involve customer interaction, Customer Service Dispatch focuses on coordinating service appointments and logistics, whereas Customer Support Specialists handle direct customer inquiries and troubleshooting. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

What is a customer service representative dispatcher?

A customer service representative dispatcher is a professional who coordinates and assigns service calls or deliveries to field staff, ensuring timely response to customer needs. They often use communication tools like radios or dispatch software and require strong organizational and communication skills. This role typically involves working in a fast-paced environment with a focus on efficiency and customer satisfaction.

What is the highest paying dispatcher job?

The highest paying dispatcher jobs are often found in specialized fields such as emergency services, aviation, or transportation management, with roles like air traffic or emergency dispatchers typically earning higher salaries. These positions usually require advanced certifications, experience, and sometimes additional training, reflecting their increased responsibility and skill level.

What jobs pay 4000 a week without a degree?

Customer Service Dispatch roles typically do not pay $4,000 a week without specialized experience or management responsibilities. High-paying jobs in this range often require advanced skills, certifications, or experience in fields like sales, real estate, or certain trades. Most roles paying this amount without a degree are in sales, entrepreneurship, or specialized technical fields.

What does a Customer Service Dispatch do?

A Customer Service Dispatch is responsible for coordinating and dispatching service personnel or resources in response to customer requests. They handle incoming calls or messages, assess customer needs, and assign field technicians or service teams accordingly. Their role also involves tracking the status of service orders, updating customers on estimated arrival times, and ensuring issues are resolved efficiently. Good communication and organizational skills are essential for this job, as it requires multitasking and prioritizing multiple requests at once.
More about Customer Service Dispatch jobs
What cities are hiring for Customer Service Dispatch jobs? Cities with the most Customer Service Dispatch job openings:
What states have the most Customer Service Dispatch jobs? States with the most job openings for Customer Service Dispatch jobs include:
What job categories do people searching Customer Service Dispatch jobs look for? The top searched job categories for Customer Service Dispatch jobs are:
Customer Service Dispatch jobs near you
Infographic showing various Customer Service Dispatch job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,801 per year, or $18.7 per hour.
Bilingual Customer Service / Dispatch Coordinator

Bilingual Customer Service / Dispatch Coordinator

Automation Personnel Services

Orlando, FL • On-site

$15 - $16/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

Job description

Bilingual Customer Service / Dispatch Coordinator
Automation Personnel seeking a highly organized, dependable, and customer-focused Bilingual Customer Service / Dispatch Coordinator to join our growing team. This position plays a key role in supporting daily warehouse and transportation operations by coordinating with drivers, customers, clients, and internal teams to ensure efficient service and communication.

Pay Rate

$15.00-$16.00 per hour

Schedule and Hours
Monday – Friday, 9:00 AM – 6:00 PM (or until all deliveries and tasks are complete), with a one-hour lunch.

Bilingual Customer Service / Dispatch Coordinator Job Responsibilities
  • Coordinate daily dispatch activities and maintain communication with drivers throughout their routes.
  • Monitor driver progress and provide accurate mid-day and end-of-day reports using Microsoft Excel.
  • Notify customers, stores, and clients of delivery updates or delays via phone and email.
  • Collect, organize, scan, and file driver paperwork daily.
  • Monitor, prioritize, and respond to emails in a timely and professional manner.
  • Assist drivers with equipment-related issues and coordinate with technical support teams to ensure equipment is functioning properly.
  • Create and manage service tickets, returns, and pickup requests as needed.
  • Generate driver performance and operational reports.
  • Communicate effectively with management, drivers, customers, and technical support teams.
  • Greet and assist visitors in a professional and courteous manner.
  • Maintain accurate records and support daily warehouse and office operations.
  • Provide exceptional customer service while resolving issues quickly and efficiently.
Bilingual Customer Service / Dispatch Coordinator Job Requirements
  • Coordinate daily dispatch activities and maintain communication with drivers throughout their routes.
  • Must be bilingual (English & Spanish).
  • Monitor driver progress and provide accurate mid-day and end-of-day reports using Microsoft Excel.
  • Notify customers, stores, and clients of delivery updates or delays via phone and email.
  • Collect, organize, scan, and file driver paperwork daily.
  • Monitor, prioritize, and respond to emails in a timely and professional manner.
  • Assist drivers with equipment-related issues and coordinate with technical support teams to ensure equipment is functioning properly.
  • Create and manage service tickets, returns, and pickup requests as needed.
  • Generate driver performance and operational reports.
  • Communicate effectively with management, drivers, customers, and technical support teams.
  • Greeting and assist visitors in a professional and courteous manner.
  • Maintain accurate records and support daily warehouse and office operations.
  • Provide exceptional customer service while resolving issues quickly and efficiently.
Job Type
Full-time, temporary

Benefits
  • Weekly Pay
  • Medical, dental, vision, short-term disability, and life insurance
  • 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
  • 6 paid Holidays after 1 year of continuous service and 1500 hours
401(k) Retirement Plan
Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k) matching to all eligible contingent and temporary associates.

Click Apply Now to submit your application or call us at 407.458.5200 to learn more. You can also apply in person at our office located at:
Automation Personnel Services Orlando Branch
4574 S. Kirkman Road
Orlando, FL 32811

Bonus Opportunity!
We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.

About Automation Personnel Services
Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include:
  • 11-time consecutive winner of the ClearlyRated® Best of Staffing Client Award (2016-2026).
  • Winner of the ClearlyRated® Best of Staffing Talent Award (2019-2026).
  • Recipient of the Safety Standard of Excellence Award by the American Staffing Association.
  • Named one of the Best Staffing Companies to Work For by CIO Views Magazine.
  • Named one of America’s Best Temp Staffing Firms by Forbes (2025).
  • Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).
Get that New Job Feeling! Apply Today!

Equal Opportunity Employer
APSOrlando
Automation Personnel Services logo

About Automation Personnel Services

Sourced by ZipRecruiter

Automation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated® Best of Staffing Talent Award in 2019-2022, and the ClearlyRated® Best of Staffing Client Award for seven straight years, 2016-2022. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Birmingham, AL, US

Year founded

1990

Social media

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