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Customer Service Dispatch Jobs in Texas (NOW HIRING)

HTS Engineering Ltd

Service Dispatch

Houston, TX · On-site

$38K - $45K/yr

... customers and end users. Maintain Service priorities and job turn around within guidelines Dispatch work orders during business hours for assigned districts. Maintain Service Standards for Schedule ...

spatco

Service Dispatch - Service Admin

Fort Worth, TX · On-site

$17.75 - $23.75/hr

In this position you will work with internal employees and in some cases customers. You will work ... Dispatch service technicians to appropriate locations according to customer requests and local ...

SPATCO

Service Dispatch - Service Admin

Dallas, TX · On-site

$18.25 - $24.50/hr

We are here to provide the best energy solutions to our customers. We are built on service. From ... SPATCO is looking for an energetic service dispatcher to join our team. This person will be ...

FANUC America

Technical Service Dispatch

Houston, TX

$17 - $22.75/hr

Who You Are The Technical Specialist - Service Dispatch will play a critical role in supporting ... This position ensures efficient customer support for FANUC products within the service center ...

Air Runs Services

Customer Service Dispatcher

Austin, TX · On-site

$16.75 - $21/hr

Responsibilities • Schedule and dispatch HVAC and plumbing technicians for service calls and installations. • Communicate effectively with technicians, customers, and vendors via phone, text, and ...

TalentBridge

CWR-Customer Service Rep II

Brookshire, TX · On-site

$17/hr

Customer Service & Dispatch Coordinator Brookshire, TX (Onsite) $17.00/hour Full-Time | Contract Opportunity Looking for a fast-paced role where no two days are the same? We're seeking a Customer ...

RAE Security

Customer Service Dispatcher

Houston, TX · On-site

$16.25 - $20.25/hr

Customer Service Dispatcher Core Values: Be Respectful, Be Accountable, Be Exceptional We Offer ... Manage installations tickets received and dispatch the same to known technicians * Work and grow ...

ECS Transportation Group

Be Seen First

Dispatcher / Customer Service

Carrollton, TX · On-site

$17 - $20/hr

We are looking for Customer Service Reps to help in our Dispatch and Reservations departments. Bilingual preferred but not required. This position will carry out day-to-day functions of our Dispatch ...

CAARS Inc.

Dispatcher Customer Service

San Antonio, TX · On-site

$14 - $17/hr

CAARS Dispatch is currently taking employment applications for dispatcher positions. as follows ... detail Team Player Customer service oriented Able to learn from feedback This job includes ...

Kastle Systems

Service Dispatcher

Houston, TX · On-site

$16.75 - $22.50/hr

Two (2) years of professional experience in a customer service or project coordination role, prior service dispatch experience is strongly preferred. * Knowledge and experience in access control ...

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All JobsCustomer Service Dispatch JobsCustomer Service Dispatch Jobs in Texas

Customer Service Dispatch information

See Texas salary details

$10

$17

$23

How much do customer service dispatch jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service dispatch in Texas is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

How does a customer service dispatch typically interact with field technicians and customers throughout the day?

A Customer Service Dispatch professional acts as a vital link between customers and field technicians. Throughout the day, they receive service requests, prioritize and assign jobs to technicians based on availability and urgency, and keep customers informed about appointment times or delays. Effective communication and multitasking are essential, as dispatchers must coordinate schedules, address customer concerns, and relay updates to both parties. This role often involves working closely with team members in the office and in the field to ensure efficient service delivery and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service dispatch?

To succeed as a Customer Service Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software, CRM platforms, and two-way communication systems is typically required. Exceptional communication, problem-solving abilities, and the capacity to stay calm under pressure set top performers apart. These skills are vital for efficiently coordinating service requests, ensuring customer satisfaction, and maintaining smooth operations.

What is customer service dispatch?

Customer service dispatch is a role where employees coordinate and send service technicians or delivery personnel to customer locations. It involves managing schedules, communicating with field staff, and using dispatch software to ensure timely service and customer satisfaction.

What is the difference between Customer Service Dispatch vs Customer Support Specialist?

AspectCustomer Service DispatchCustomer Support Specialist
Primary RoleCoordinate and dispatch service technicians or drivers to customer locationsAssist customers with product or service issues, troubleshooting, and inquiries
Work EnvironmentField-based, often in logistics or service industriesOffice or call center, customer-facing
Required SkillsCommunication, scheduling, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but logistics or dispatch training helpfulCustomer service certifications optional

While both roles involve customer interaction, Customer Service Dispatch focuses on coordinating service appointments and logistics, whereas Customer Support Specialists handle direct customer inquiries and troubleshooting. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, basic computer proficiency, and sometimes prior experience in customer service or dispatching. Employers often look for candidates who can handle stressful situations and work flexible hours, but the hiring process is generally straightforward for qualified applicants. Certifications are not usually mandatory but can improve chances of employment.

What does a customer service dispatch do?

A Customer Service Dispatch is responsible for coordinating and dispatching service personnel or resources in response to customer requests. They handle incoming calls or messages, assess customer needs, and assign field technicians or service teams accordingly. Their role also involves tracking the status of service orders, updating customers on estimated arrival times, and ensuring issues are resolved efficiently. Good communication and organizational skills are essential for this job, as it requires multitasking and prioritizing multiple requests at once.
What are popular job titles related to Customer Service Dispatch jobs in Texas? For Customer Service Dispatch jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Service Dispatch jobs in Texas look for? The top searched job categories for Customer Service Dispatch jobs in Texas are:
Customer Service Dispatch jobs near you
Infographic showing various Customer Service Dispatch job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,149 per year, or $17.4 per hour.

Customer Service Dispatch Coordinator

CIRCLE E FACILITY & HOME SERVICES INC

Arlington, TX • On-site

$16.25 - $21.25/hr

Other

Medical, Retirement

Posted 15 days ago

Job description

Benefits:

401(k)

Health insurance

401(k) matching

About the Role:

Circle E Facility & Home Services Inc is looking for an energetic and organized Customer Service & Dispatch Coordinator to join our growing team in Arlington, TX! In this dynamic role, you'll be the vital link between our customers and field technicians, ensuring seamless service delivery and exceptional customer experiences every day.

Responsibilities:

Answer inbound customer calls, emails, and inquiries with professionalism and a solutions-focused attitude

Schedule, coordinate, and dispatch field technicians for service calls and work orders

Manage and update dispatch schedules to maximize technician efficiency and minimize response times

Track job status and communicate updates to customers and team members in real time

Process work orders, service agreements, and customer account information accurately

Resolve customer concerns and escalate issues as needed to ensure satisfaction

Collaborate with operations and management to support daily workflow and service goals

Requirements:

Prior experience in customer service, dispatching, or a related administrative role preferred

Strong communication skills — both verbal and written

Ability to multitask and stay organized in a fast-paced environment

Proficiency with scheduling software, CRM systems, or dispatch tools is a plus

Detail-oriented with strong problem-solving and critical-thinking abilities

Reliable, punctual, and a true team player with a positive attitude

Experience in the home services, facilities management, or field service industry is a bonus

About Us:

Circle E Facility & Home Services Inc is a trusted provider of facility and home services proudly serving the Arlington, TX area and surrounding communities. Our customers rely on us for dependable, high-quality service — and our team members love working here because of our supportive culture, strong leadership, and commitment to doing the job right. Join a company where your contributions truly make a difference!

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