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Customer Service Dispatch Jobs in Texas (NOW HIRING)

PINNACLE LOGISTICS

CSR/ Dispatch Hybrid

Austin, TX · On-site

$22/hr

... • Managing customer service satisfaction by providing updates on ETA and location of drivers. • Obtaining back-haul freight and dispatching OTR drivers. • Directing inbound and outbound ...

Pinnacle Logistics

CSR/ Dispatch Hybrid

Austin, TX

$16.50 - $20.75/hr

Managing customer service satisfaction by providing updates on ETA and location of drivers. Obtaining back-haul freight and dispatching OTR drivers. Directing inbound and outbound logistics ...

HousePro

Dispatcher & Customer Service Rep

Houston, TX · On-site

$18 - $23/hr

You will also be responsible for scheduling and dispatching the technician's to their service calls. The ideal candidate will be comfortable speaking to customers and technician's in a fast paced ...

HousePro

Dispatcher & Customer Service Rep

Houston, TX · On-site

$18 - $23/hr

You will also be responsible for scheduling and dispatching the technician's to their service calls. The ideal candidate will be comfortable speaking to customers and technician's in a fast paced ...

HousePro

Dispatcher & Customer Service Rep

Houston, TX

$18 - $23/hr

You will also be responsible for scheduling and dispatching the technician's to their service calls. The ideal candidate will be comfortable speaking to customers and technician's in a fast paced ...

PatchitUP of West Houston

CSR/Dispatcher

Fulshear, TX · On-site

$15 - $18.75/hr

Use ServiceTitan software to manage schedules and dispatch technicians. * Communicate effectively with customers, technicians, and management. * Handle customer calls for scheduling, rescheduling ...

PatchitUP of West Houston

CSR/Dispatcher

Fulshear, TX · On-site +1

$15 - $18.75/hr

Use ServiceTitan software to manage schedules and dispatch technicians. * Communicate effectively with customers, technicians, and management. * Handle customer calls for scheduling, rescheduling ...

PatchitUP of West Houston

CSR/Dispatcher

Fulshear, TX · On-site +1

$15 - $18.75/hr

Use ServiceTitan software to manage schedules and dispatch technicians. * Communicate effectively with customers, technicians, and management. * Handle customer calls for scheduling, rescheduling ...

Columbia Home Services

CSR/Dispatch Manager

Dallas, TX · On-site

We're looking for an experienced Dispatcher / CSR Manager to lead our Customer Service and Dispatch teams, ensuring every customer receives outstanding service while maximizing technician efficiency ...

TFGROUP LLC

Customer Service Representative

Houston, TX · On-site

$18 - $20/hr

Scheduling service appointments while working side-by-side with the dispatch team for efficient response times * Managing customer communication from start to finish * Processing customer orders ...

PatchitUP of West Houston

CSR/Dispatcher

Fulshear, TX · On-site +1

$15 - $18.75/hr

Use ServiceTitan software to manage schedules and dispatch technicians. * Communicate effectively with customers, technicians, and management. * Handle customer calls for scheduling, rescheduling ...

Ford AV

Customer Care

Dallas, TX · On-site

$15.75 - $21.50/hr

Schedule & Dispatch Coordinate service technicians based on ticket priority, customer needs, and ... availability * Service Ticket Management Open, update, and complete work orders; process invoices ...

Ford Audio-Video Systems

Customer Care

Dallas, TX · On-site

$16 - $21.50/hr

Schedule & Dispatch Coordinate service technicians based on ticket priority, customer needs, and ... availability * Service Ticket Management Open, update, and complete work orders; process invoices ...

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All JobsCustomer Service Dispatch JobsCustomer Service Dispatch Jobs in Texas

Customer Service Dispatch information

See Texas salary details

$10

$17

$23

How much do customer service dispatch jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service dispatch in Texas is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

How does a customer service dispatch typically interact with field technicians and customers throughout the day?

A Customer Service Dispatch professional acts as a vital link between customers and field technicians. Throughout the day, they receive service requests, prioritize and assign jobs to technicians based on availability and urgency, and keep customers informed about appointment times or delays. Effective communication and multitasking are essential, as dispatchers must coordinate schedules, address customer concerns, and relay updates to both parties. This role often involves working closely with team members in the office and in the field to ensure efficient service delivery and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service dispatch?

To succeed as a Customer Service Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software, CRM platforms, and two-way communication systems is typically required. Exceptional communication, problem-solving abilities, and the capacity to stay calm under pressure set top performers apart. These skills are vital for efficiently coordinating service requests, ensuring customer satisfaction, and maintaining smooth operations.

What is customer service dispatch?

Customer service dispatch is a role where employees coordinate and send service technicians or delivery personnel to customer locations. It involves managing schedules, communicating with field staff, and using dispatch software to ensure timely service and customer satisfaction.

What is the difference between Customer Service Dispatch vs Customer Support Specialist?

AspectCustomer Service DispatchCustomer Support Specialist
Primary RoleCoordinate and dispatch service technicians or drivers to customer locationsAssist customers with product or service issues, troubleshooting, and inquiries
Work EnvironmentField-based, often in logistics or service industriesOffice or call center, customer-facing
Required SkillsCommunication, scheduling, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but logistics or dispatch training helpfulCustomer service certifications optional

While both roles involve customer interaction, Customer Service Dispatch focuses on coordinating service appointments and logistics, whereas Customer Support Specialists handle direct customer inquiries and troubleshooting. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, basic computer proficiency, and sometimes prior experience in customer service or dispatching. Employers often look for candidates who can handle stressful situations and work flexible hours, but the hiring process is generally straightforward for qualified applicants. Certifications are not usually mandatory but can improve chances of employment.

What does a customer service dispatch do?

A Customer Service Dispatch is responsible for coordinating and dispatching service personnel or resources in response to customer requests. They handle incoming calls or messages, assess customer needs, and assign field technicians or service teams accordingly. Their role also involves tracking the status of service orders, updating customers on estimated arrival times, and ensuring issues are resolved efficiently. Good communication and organizational skills are essential for this job, as it requires multitasking and prioritizing multiple requests at once.
What are popular job titles related to Customer Service Dispatch jobs in Texas? For Customer Service Dispatch jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Service Dispatch jobs in Texas look for? The top searched job categories for Customer Service Dispatch jobs in Texas are:
Customer Service Dispatch jobs near you
Infographic showing various Customer Service Dispatch job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,149 per year, or $17.4 per hour.

CSR/ Dispatch Hybrid

PINNACLE LOGISTICS

Austin, TX • On-site

$22/hr

Full-time

Re-posted 16 days ago

Job description

Description
Pinnacle's promise consists of People, Respect, Ownership, Morale, Integrity,
Safety, and Excellence
General Responsibilities
Managing a team to ensure timely and cost-effective deliveries.
Shift: M-F 10am - 6:30pm
Key Duties & Responsibilities
A. Operational Functions:
• Coordinating the schedule of a shipping company or a group of drivers.
• Ensuring that data related to deliveries and shipments of freight are entered
timely into tracking software.
• Managing customer service satisfaction by providing updates on ETA and
location of drivers.
• Obtaining back-haul freight and dispatching OTR drivers.
• Directing inbound and outbound logistics operations, such as transportation and
warehouse activities, safety performance, and logistics quality management.
• Negotiating and arranging transport of goods with shipping or freight companies.
• Determining method of shipment and preparing bills of lading, invoices, and other
shipping documents.
• Tracking delivery progress of shipments.
• Managing the zoning of driver dispatches to ensure they are cost effective
routes.
• Developing a proactive relationship with our customers by providing firstclass customer service and communication
• Handling shipment quoting/pricing for customers
• Covering available shipments through strategic negotiations with trucking
companies
• Providing problem-resolution effectively and a timely manner
B. Administrative Functions:
• Keeping records of all goods shipped, received, and stored.
• Managing and tracking detention times accurately per shipment.
• Sending and collecting documents to and from carriers
• Data entry of various files and information into our software
Minimum Requirements
o High school diploma or GED (General Education Diploma) equivalency
o Basic computer skills
o Detail oriented
o Thrive in a fast-paced environment
o Excel both as an individual and in a team environment.
o Excellent communication skills - written and verbal
o Professional, driven and results oriented
o LTL, Local , and Linehaul Knowledge
o Excellent time management
o Deadline driven thorough knowledge of the LTL and Linehaul
o Works well with team and alone
o Strong Knowledge of the roadways throughout the immediate area.
Disclaimer
Please Note: The duties and responsibilities described are not a comprehensive list and
additional tasks may be assigned to the employee as necessitated by business demands. This
job description does not constitute a contract of employment or otherwise limit employment-at - will rights at any time.

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