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Customer Service Dispatch Jobs in Tennessee (NOW HIRING)

Chancey & Reynolds

Dispatcher/CSR

Knoxville, TN · On-site

$17 - $20/hr

Excellent communication and customer service skills especially under pressure * Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person) * Team player who is a self ...

Air Conditioning Specialist

Dispatcher/CSR

Knoxville, TN · On-site

$16.25 - $20.25/hr

Excellent communication and customer service skills especially under pressure * Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person) * Team player who is a self ...

Chancey & Reynolds

Be Seen First

Dispatcher / CSR

Knoxville, TN · On-site

$17 - $20/hr

Dispatcher/CSR Essential Job Duties: Maintaining the daily schedule for both service techs and installation teams Answering incoming calls Booking jobs for service department Communicating with ...

Chancey & Reynolds

Dispatcher/CSR

Knoxville, TN · On-site

$16.25 - $20.25/hr

Excellent communication and customer service skills especially under pressure * Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person) * Team player who is a self ...

Chancey & Reynolds

Dispatcher/CSR

Knoxville, TN · On-site

$17 - $20/hr

Excellent communication and customer service skills especially under pressure * Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person) * Team player who is a self ...

Chancey & Reynolds

Dispatcher/CSR

Knoxville, TN · On-site

$16.25 - $20.25/hr

Excellent communication and customer service skills especially under pressure * Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person) * Team player who is a self ...

Coats

Dispatch Customer Service Representative

Antioch, TN · On-site

$15.50 - $21/hr

Dispatch Customer Service Representative The Coats Company is a dynamic and customer focused organization dedicated to delivering exceptional service. We are currently seeking a motivated and ...

Coats

Dispatch Customer Service Representative

La Vergne, TN · On-site

$15.25 - $20.75/hr

As a Dispatch Customer Service Representative, you will be the first point of contact for our valued customers. Your primary responsibility will be to provide outstanding assistance, address ...

Coats

Dispatch Customer Service Representative

La Vergne, TN · On-site

$15.25 - $20.75/hr

As a Dispatch Customer Service Representative, you will be the first point of contact for our valued customers. Your primary responsibility will be to provide outstanding assistance, address ...

WMH

Service Coordinator / Dispatcher

Chattanooga, TN · On-site

$17 - $21.50/hr

Coordinate incoming customer service requests * Schedule and dispatch field service technicians * Manage technician workloads and service activity * Monitor work-in-progress (WIP) * Communicate ...

WMH

$18 - $22.75/hr

Coordinate incoming customer service requests * Schedule and dispatch field service technicians * Manage technician workloads and service activity * Monitor work-in-progress (WIP) * Communicate ...

ServPRO Rocky Hill

Dispatcher / Production CSR

Knoxville, TN · On-site

$16.25 - $20.25/hr

Schedule and dispatch production crews for emergency and scheduled services. * Coordinate daily production schedules and adjust as priorities change. * Communicate with customers regarding ...

SERVPRO

Dispatcher / Production CSR

Knoxville, TN · On-site

$14 - $17.50/hr

Schedule and dispatch production crews for emergency and scheduled services. * Coordinate daily production schedules and adjust as priorities change. * Communicate with customers regarding ...

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All JobsCustomer Service Dispatch JobsCustomer Service Dispatch Jobs in Tennessee

Customer Service Dispatch information

What does a customer service dispatch do?

A Customer Service Dispatch is responsible for coordinating and dispatching service personnel or resources in response to customer requests. They handle incoming calls or messages, assess customer needs, and assign field technicians or service teams accordingly. Their role also involves tracking the status of service orders, updating customers on estimated arrival times, and ensuring issues are resolved efficiently. Good communication and organizational skills are essential for this job, as it requires multitasking and prioritizing multiple requests at once.

What are the key skills and qualifications needed to thrive as a customer service dispatch?

To succeed as a Customer Service Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software, CRM platforms, and two-way communication systems is typically required. Exceptional communication, problem-solving abilities, and the capacity to stay calm under pressure set top performers apart. These skills are vital for efficiently coordinating service requests, ensuring customer satisfaction, and maintaining smooth operations.

How does a customer service dispatch typically interact with field technicians and customers throughout the day?

A Customer Service Dispatch professional acts as a vital link between customers and field technicians. Throughout the day, they receive service requests, prioritize and assign jobs to technicians based on availability and urgency, and keep customers informed about appointment times or delays. Effective communication and multitasking are essential, as dispatchers must coordinate schedules, address customer concerns, and relay updates to both parties. This role often involves working closely with team members in the office and in the field to ensure efficient service delivery and high customer satisfaction.

What is the difference between Customer Service Dispatch vs Customer Support Specialist?

AspectCustomer Service DispatchCustomer Support Specialist
Primary RoleCoordinate and dispatch service technicians or drivers to customer locationsAssist customers with product or service issues, troubleshooting, and inquiries
Work EnvironmentField-based, often in logistics or service industriesOffice or call center, customer-facing
Required SkillsCommunication, scheduling, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but logistics or dispatch training helpfulCustomer service certifications optional

While both roles involve customer interaction, Customer Service Dispatch focuses on coordinating service appointments and logistics, whereas Customer Support Specialists handle direct customer inquiries and troubleshooting. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, basic computer proficiency, and sometimes prior experience in customer service or dispatching. Employers often look for candidates who can handle stressful situations and work flexible hours, but the hiring process is generally straightforward for qualified applicants. Certifications are not usually mandatory but can improve chances of employment.

What are popular job titles related to Customer Service Dispatch jobs in Tennessee?

For Customer Service Dispatch jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Service Dispatch jobs in Tennessee look for?

The top searched job categories for Customer Service Dispatch jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Service Dispatch jobs?

Cities in Tennessee with the most Customer Service Dispatch job openings:

Customer Service Dispatch jobs near you
Infographic showing various Customer Service Dispatch job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Dispatcher/CSR

Chancey & Reynolds

Knoxville, TN • On-site

$17 - $20/hr

Full-time

Re-posted 27 days ago

Job description

Essential Job Duties:

  • Maintaining the daily schedule for both service techs and installation teams
  • Answering incoming calls Booking jobs for service department
  • Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more Fast-paced environment with strong teamwork environment High typing and multitasking skills required


Requirements & Qualifications:

  • 1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience
  • Proactive & accountable Self-motivated, fast learner and highly organized multi-tasker with attention to detail
  • Excellent communication and customer service skills especially under pressure
  • Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)
  • Team player who is a self-starter and able to learn independently
  • Confident in utilizing and learning new software programs
  • Geographical knowledge of service area or map reading skills
  • High school diploma or general education degree (GED)
  • Must enjoy helping and working with others


Experience: Dispatching: 1-3+ years (Preferred)