ZipRecruiter

Log In

1

Customer Service Dispatch Jobs in Tennessee (NOW HIRING)

Coats

Dispatch Customer Service Representative

Antioch, TN · On-site

$15.50 - $21/hr

Dispatch Customer Service Representative The Coats Company is a dynamic and customer focused organization dedicated to delivering exceptional service. We are currently seeking a motivated and ...

New

Coats

Dispatch Customer Service Representative

La Vergne, TN · On-site

$15.25 - $20.75/hr

As a Dispatch Customer Service Representative, you will be the first point of contact for our valued customers. Your primary responsibility will be to provide outstanding assistance, address ...

New

GOOD DAY GARAGE DOORS

Dispatcher/CSR

Knoxville, TN · On-site

$42K - $55K/yr

Experience in office management, dispatch, or car is a plus. * Comfort with technology (Microsoft Office, QuickBooks, or CRM systems). * Experience with Service Titan Benefits & Growth * Competitive ...

GOOD DAY GARAGE DOORS

Dispatcher/CSR

Knoxville, TN · On-site

$42K - $55K/yr

Experience in office management, dispatch, or car is a plus. * Comfort with technology (Microsoft Office, QuickBooks, or CRM systems). * Experience with Service Titan Benefits & Growth * Competitive ...

GOOD DAY GARAGE DOORS

Dispatcher/CSR

Knoxville, TN · On-site

$42K - $55K/yr

Experience in office management, dispatch, or car is a plus. * Comfort with technology (Microsoft Office, QuickBooks, or CRM systems). * Experience with Service Titan Benefits & Growth * Competitive ...

Capital Waste Services

Dispatcher

Manchester, TN · On-site

High School Diploma or GED * 1+ year of customer service, dispatch, logistics, or call center experience * Strong communication and problem-solving skills * Ability to multitask in a fast-paced, high ...

Capital Waste Services LLC

Dispatcher

Manchester, TN · On-site

High School Diploma or GED * 1+ year of customer service, dispatch, logistics, or call center experience * Strong communication and problem-solving skills * Ability to multitask in a fast-paced, high ...

Capital Waste Services LLC

Dispatcher

Manchester, TN · On-site

High School Diploma or GED * 1+ year of customer service, dispatch, logistics, or call center experience * Strong communication and problem-solving skills * Ability to multitask in a fast-paced, high ...

next page

Showing results 1-20

All JobsCustomer Service Dispatch JobsCustomer Service Dispatch Jobs in Tennessee

Customer Service Dispatch information

How does a customer service dispatch typically interact with field technicians and customers throughout the day?

A Customer Service Dispatch professional acts as a vital link between customers and field technicians. Throughout the day, they receive service requests, prioritize and assign jobs to technicians based on availability and urgency, and keep customers informed about appointment times or delays. Effective communication and multitasking are essential, as dispatchers must coordinate schedules, address customer concerns, and relay updates to both parties. This role often involves working closely with team members in the office and in the field to ensure efficient service delivery and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service dispatch?

To succeed as a Customer Service Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software, CRM platforms, and two-way communication systems is typically required. Exceptional communication, problem-solving abilities, and the capacity to stay calm under pressure set top performers apart. These skills are vital for efficiently coordinating service requests, ensuring customer satisfaction, and maintaining smooth operations.

What is customer service dispatch?

Customer service dispatch is a role where employees coordinate and send service technicians or delivery personnel to customer locations. It involves managing schedules, communicating with field staff, and using dispatch software to ensure timely service and customer satisfaction.

What is the difference between Customer Service Dispatch vs Customer Support Specialist?

AspectCustomer Service DispatchCustomer Support Specialist
Primary RoleCoordinate and dispatch service technicians or drivers to customer locationsAssist customers with product or service issues, troubleshooting, and inquiries
Work EnvironmentField-based, often in logistics or service industriesOffice or call center, customer-facing
Required SkillsCommunication, scheduling, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but logistics or dispatch training helpfulCustomer service certifications optional

While both roles involve customer interaction, Customer Service Dispatch focuses on coordinating service appointments and logistics, whereas Customer Support Specialists handle direct customer inquiries and troubleshooting. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, basic computer proficiency, and sometimes prior experience in customer service or dispatching. Employers often look for candidates who can handle stressful situations and work flexible hours, but the hiring process is generally straightforward for qualified applicants. Certifications are not usually mandatory but can improve chances of employment.

What does a customer service dispatch do?

A Customer Service Dispatch is responsible for coordinating and dispatching service personnel or resources in response to customer requests. They handle incoming calls or messages, assess customer needs, and assign field technicians or service teams accordingly. Their role also involves tracking the status of service orders, updating customers on estimated arrival times, and ensuring issues are resolved efficiently. Good communication and organizational skills are essential for this job, as it requires multitasking and prioritizing multiple requests at once.
What are popular job titles related to Customer Service Dispatch jobs in Tennessee? For Customer Service Dispatch jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Service Dispatch jobs in Tennessee look for? The top searched job categories for Customer Service Dispatch jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Service Dispatch jobs? Cities in Tennessee with the most Customer Service Dispatch job openings:
Customer Service Dispatch jobs near you
Infographic showing various Customer Service Dispatch job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Representative (CSR) / Service Coordinator

Hawks and Company

Nashville, TN • On-site

$15.50 - $21/hr

Other

Posted 2 days ago

New

Job description

Customer Service Representative

The Customer Service Representative (CSR) is the primary point of contact for our valued clients and a vital link to our field operations. This role requires exceptional organizational skills, clear communication, and the ability to maintain composure under pressure. The CSR is responsible for efficiently receiving service requests, scheduling maintenance and repair appointments, and coordinating the daily activities of our field technicians to ensure prompt and professional customer service.

Key Responsibilities

  • Client and Communication Management
  • Intake: Answer all incoming service calls, emails, and online requests promptly and professionally.
  • Service Requests: Accurately gather detailed information regarding customer mechanical issues (e.g., HVAC, plumbing, refrigeration) and log details into the service management software.
  • Follow-up: Provide customers with timely updates on technician estimated arrival times, service status, and resolution timelines.
  • Invoicing Support: Prepare and process initial service work orders and assist the accounting team with invoicing when needed.
  • Technician Dispatch and Scheduling
  • Dispatching: Efficiently dispatch field technicians to service calls based on skill set, proximity, and urgency, maximizing technician productivity.
  • Schedule Management: Manage the daily schedule for all service technicians, including routine maintenance, emergency repairs, and planned installations.
  • Coordination: Maintain real-time communication with technicians to track job progress, manage unexpected delays, and re-route as necessary.
  • Permits & Access: Coordinate access requirements, security clearances, and necessary permits for technicians entering various commercial and industrial sites.
  • Administrative Support
  • Maintain and update customer records, including service history and equipment details.
  • Assist the Service Manager(s) with compiling weekly and monthly service reports.
  • Manage parts procurement and ordering for specific service jobs when required.

Required Qualifications

  • Experience: Minimum of 8-10 years of experience in a high-volume customer service, dispatch, or administrative role, preferably within the HVAC, plumbing, construction, or technical service industry.
  • Communication: Exceptional verbal and written communication skills; must be able to clearly communicate complex technical issues to non-technical clients.
  • Technical Proficiency: Demonstrated proficiency with service management software and Customer Relationship Management (CRM) tools.
  • Organization: Strong multitasking abilities, excellent attention to detail, and a proven ability to prioritize tasks in a fast-paced environment.
  • Education: High School Diploma or equivalent required.

Apply