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Customer Service Dispatch Jobs in Tennessee (NOW HIRING)

Sunbelt Rentals

Dispatcher

Nashville, TN · On-site

$56K - $77K/yr

Customer Service & dispatch training a plus Working knowledge of the delivery area. Able to effectively communicateThis description is not an all- inclusive description of all job duties. Job duties ...

AMR

Dispatch Associate

Alcoa, TN · On-site

$19/hr

Some work experience, preferably in dispatch or routing calls in customer service Why Choose AMR? AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver ...

AMR

Dispatch Associate

Knoxville, TN · On-site

$19/hr

Some work experience, preferably in dispatch or routing calls in customer service Why Choose AMR? AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver ...

New

Global Medical Response

Dispatch Associate

Alcoa, TN · On-site

$19/hr

Some work experience, preferably in dispatch or routing calls in customer service Why Choose AMR? AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver ...

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Showing results 21-40

All JobsCustomer Service Dispatch JobsCustomer Service Dispatch Jobs in Tennessee

Customer Service Dispatch information

How does a customer service dispatch typically interact with field technicians and customers throughout the day?

A Customer Service Dispatch professional acts as a vital link between customers and field technicians. Throughout the day, they receive service requests, prioritize and assign jobs to technicians based on availability and urgency, and keep customers informed about appointment times or delays. Effective communication and multitasking are essential, as dispatchers must coordinate schedules, address customer concerns, and relay updates to both parties. This role often involves working closely with team members in the office and in the field to ensure efficient service delivery and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service dispatch?

To succeed as a Customer Service Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software, CRM platforms, and two-way communication systems is typically required. Exceptional communication, problem-solving abilities, and the capacity to stay calm under pressure set top performers apart. These skills are vital for efficiently coordinating service requests, ensuring customer satisfaction, and maintaining smooth operations.

What is customer service dispatch?

Customer service dispatch is a role where employees coordinate and send service technicians or delivery personnel to customer locations. It involves managing schedules, communicating with field staff, and using dispatch software to ensure timely service and customer satisfaction.

What is the difference between Customer Service Dispatch vs Customer Support Specialist?

AspectCustomer Service DispatchCustomer Support Specialist
Primary RoleCoordinate and dispatch service technicians or drivers to customer locationsAssist customers with product or service issues, troubleshooting, and inquiries
Work EnvironmentField-based, often in logistics or service industriesOffice or call center, customer-facing
Required SkillsCommunication, scheduling, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but logistics or dispatch training helpfulCustomer service certifications optional

While both roles involve customer interaction, Customer Service Dispatch focuses on coordinating service appointments and logistics, whereas Customer Support Specialists handle direct customer inquiries and troubleshooting. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, basic computer proficiency, and sometimes prior experience in customer service or dispatching. Employers often look for candidates who can handle stressful situations and work flexible hours, but the hiring process is generally straightforward for qualified applicants. Certifications are not usually mandatory but can improve chances of employment.

What does a customer service dispatch do?

A Customer Service Dispatch is responsible for coordinating and dispatching service personnel or resources in response to customer requests. They handle incoming calls or messages, assess customer needs, and assign field technicians or service teams accordingly. Their role also involves tracking the status of service orders, updating customers on estimated arrival times, and ensuring issues are resolved efficiently. Good communication and organizational skills are essential for this job, as it requires multitasking and prioritizing multiple requests at once.
What are popular job titles related to Customer Service Dispatch jobs in Tennessee? For Customer Service Dispatch jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Service Dispatch jobs in Tennessee look for? The top searched job categories for Customer Service Dispatch jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Service Dispatch jobs? Cities in Tennessee with the most Customer Service Dispatch job openings:
Customer Service Dispatch jobs near you
Infographic showing various Customer Service Dispatch job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service & Administrative Coordinator

Woofies of Nashville

Nashville, TN • On-site

$17.50 - $22.50/hr

Full-time

Retirement, PTO

Posted 2 days ago

New

Job description

Benefits:
  • Working with Pets
  • 401(k) matching
  • Competitive salary
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development

Ready to join a team where no two days are the same (and almost every conversation involves adorable pets)?