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Customer Service Dispatch Jobs (NOW HIRING)

Seatown

Customer Service, Dispatch, and Sales

Mukilteo, WA · On-site

$19 - $23.75/hr

Are you a skilled Customer Service, Dispatch, or salesperson looking for your next career move? Seatown is always looking for top talent to join our growing teams! While we may not have an immediate ...

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Customer Service Dispatch information

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$11

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How much do customer service dispatch jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for customer service dispatch in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

Is it hard to get hired as a dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatching software or communication tools. Employers often look for relevant experience or certifications, but entry-level positions are available for those with strong organizational skills and a customer-focused attitude.

How does a Customer Service Dispatch professional typically interact with field technicians and customers throughout the day?

A Customer Service Dispatch professional acts as a vital link between customers and field technicians. Throughout the day, they receive service requests, prioritize and assign jobs to technicians based on availability and urgency, and keep customers informed about appointment times or delays. Effective communication and multitasking are essential, as dispatchers must coordinate schedules, address customer concerns, and relay updates to both parties. This role often involves working closely with team members in the office and in the field to ensure efficient service delivery and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Dispatch, and why are they important?

To succeed as a Customer Service Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software, CRM platforms, and two-way communication systems is typically required. Exceptional communication, problem-solving abilities, and the capacity to stay calm under pressure set top performers apart. These skills are vital for efficiently coordinating service requests, ensuring customer satisfaction, and maintaining smooth operations.

What is the difference between Customer Service Dispatch vs Customer Support Specialist?

AspectCustomer Service DispatchCustomer Support Specialist
Primary RoleCoordinate and dispatch service technicians or drivers to customer locationsAssist customers with product or service issues, troubleshooting, and inquiries
Work EnvironmentField-based, often in logistics or service industriesOffice or call center, customer-facing
Required SkillsCommunication, scheduling, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but logistics or dispatch training helpfulCustomer service certifications optional

While both roles involve customer interaction, Customer Service Dispatch focuses on coordinating service appointments and logistics, whereas Customer Support Specialists handle direct customer inquiries and troubleshooting. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

What is a customer service representative dispatcher?

A customer service representative dispatcher is a professional who coordinates and assigns service calls or deliveries to field staff, ensuring timely response to customer needs. They often use communication tools like radios or dispatch software and require strong organizational and communication skills. This role typically involves working in a fast-paced environment with a focus on efficiency and customer satisfaction.

What is the highest paying dispatcher job?

The highest paying dispatcher jobs are often found in specialized fields such as emergency services, aviation, or transportation management, with roles like air traffic or emergency dispatchers typically earning higher salaries. These positions usually require advanced certifications, experience, and sometimes additional training, reflecting their increased responsibility and skill level.

What jobs pay 4000 a week without a degree?

Customer Service Dispatch roles typically do not pay $4,000 a week without specialized experience or management responsibilities. High-paying jobs in this range often require advanced skills, certifications, or experience in fields like sales, real estate, or certain trades. Most roles paying this amount without a degree are in sales, entrepreneurship, or specialized technical fields.

What does a Customer Service Dispatch do?

A Customer Service Dispatch is responsible for coordinating and dispatching service personnel or resources in response to customer requests. They handle incoming calls or messages, assess customer needs, and assign field technicians or service teams accordingly. Their role also involves tracking the status of service orders, updating customers on estimated arrival times, and ensuring issues are resolved efficiently. Good communication and organizational skills are essential for this job, as it requires multitasking and prioritizing multiple requests at once.
More about Customer Service Dispatch jobs
What cities are hiring for Customer Service Dispatch jobs? Cities with the most Customer Service Dispatch job openings:
What states have the most Customer Service Dispatch jobs? States with the most job openings for Customer Service Dispatch jobs include:
What job categories do people searching Customer Service Dispatch jobs look for? The top searched job categories for Customer Service Dispatch jobs are:
Customer Service Dispatch jobs near you
Infographic showing various Customer Service Dispatch job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,801 per year, or $18.7 per hour.
Service Dispatch - Customer Service

Service Dispatch - Customer Service

Securitas Technology

Hopkins, MN • On-site

$17.25 - $21.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Securitas Technology rating

8.2

Company rating: 8.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

13th of 108 rated security

Job description

Service Dispatch Specialist I (Service Call Intake)
Job Description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

 

Service Call Intake’s is responsible for processing inbound phone calls from all service lines. Phone calls consist of reviewing alarm history, placing systems in/out of test, process/update service tickets, routing calls to different departments and/or operators, process emails, and dispatching afterhours emergency service tickets. This position regularly interacts with customers and internal representatives.


The Service Call Intake Specialist Schedule may vary based on Operational Needed

Current Available Times:

6:00am-2:30pm CST with Tuesday and Wednesday off

6:00am-2:30pm CST with Thursday and Friday off

8:00am-4:30pm CST with Saturday and Sunday off

8:00am-4:30pm CST with Saturday and Sunday off

1:30pm-10:00pm CST with Saturday and Sunday off

Duties and Responsibilities will vary based on your Tiers and or schedule shift:

• Adhere to established sequences, policies, and procedures.

• Interact with customers and internal reps in a positive, professional, and efficient manner.

• Prioritize customers over lower priority tasks.

• Process inbound phone calls to continuously meet department goals.

• Process service tickets and review service instructions to ensure tickets are entered with accurate scope of work and follow any special requirements.

• Update service tickets as necessary with notes documented in the ticket.

• Find and research a customer’s service and or alarm history.

• Ensure important commitments are fulfilled and deadlines are met.

• Express commitments to satisfactorily resolve and/or escalate customer issues.

• Process emails in the Service shared inboxes

• Dispatch after-hours emergency service tickets to on call tech.

• Complete miscellaneous tasks assigned by Service leadership.


Required Qualifications:

• Excellent attendance record.

• Excellent written and verbal communication skills, including strong telephone skills.

• Strong computer keyboarding skills; the ability to type while speaking on the telephone.

• Excellent Customer Service skills: able to diffuse tension, listen, empathize, and work to set & meet expectations towards solving customer issues in a calm fashion.

Securitas offers comprehensive benefits including:

  • Opportunity for annual merit pay increases
  • Paid company training
  • Medical, Dental, Vision, and Life Insurance
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday and sick time
  • Educational Assistance
  • Exceptional growth opportunities
  • Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

What Securitas Technology employees say

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