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Dispatcher Customer Service Representative Jobs (NOW HIRING)

Towing Company

Be Seen First

Dispatcher/Customer Service Representative

Mckinney, TX · On-site

$20 - $22/hr

We are seeking a Dispatcher/Customer Service Representative to join our team! You will be responsible for accepting tow requests from several major body shop chains, coordinating with vehicle owners ...

Radford Overhead Doors Inc

Dispatcher/CSR

San Diego, CA

$18 - $22.50/hr

Major functions of the Dispatcher/CSR Front Desk position include customer service, processing calls, scheduling and confirming jobs, ordering parts and products, sending estimates, processing ...

Radford Overhead Doors Inc

Dispatcher/CSR

San Diego, CA · On-site

$18 - $22.50/hr

Major functions of the Dispatcher/CSR Front Desk position include customer service, processing calls, scheduling and confirming jobs, ordering parts and products, sending estimates, processing ...

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Dispatcher Customer Service Representative information

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How much do dispatcher customer service representative jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for dispatcher customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Dispatcher Customer Service Representative typically handle high-pressure situations involving multiple urgent requests?

Dispatcher Customer Service Representatives often encounter high-pressure moments, especially when several urgent calls or service requests come in at once. In these situations, they must prioritize tasks based on urgency, use established protocols to allocate resources efficiently, and maintain clear communication with both customers and field personnel. Successful representatives rely on multitasking, quick decision-making, and strong organizational skills to ensure timely and accurate responses. Regular training and support from their team help them manage stress and maintain service quality during busy periods.

Is it hard to get hired as a dispatcher?

Getting hired as a dispatcher customer service representative can vary depending on the industry and location, but generally requires good communication skills, organization, and sometimes prior experience or certifications. Employers often look for candidates who can handle stressful situations and use dispatching tools or software. Entry-level positions may be easier to obtain, while specialized roles might require more experience or training.

What are Dispatcher Customer Service Representatives?

Dispatcher Customer Service Representatives are professionals who coordinate communication between customers, service personnel, and other stakeholders to ensure efficient scheduling and dispatching of service calls or deliveries. They handle incoming requests, manage scheduling, and provide updates to both customers and field staff. Their role is vital in industries like transportation, emergency services, utilities, and logistics, where timely and accurate communication is crucial. They also resolve customer concerns, track service progress, and document interactions to ensure a high level of service quality.

What is the highest paying dispatcher job?

The highest paying dispatcher jobs are often in specialized fields such as emergency services, aviation, or transportation management, with roles like emergency dispatch supervisor or logistics director earning higher salaries. These positions typically require extensive experience, certifications, and leadership skills, and may involve working in high-pressure environments or overseeing large teams.

What are the key skills and qualifications needed to thrive as a Dispatcher Customer Service Representative, and why are they important?

To thrive as a Dispatcher Customer Service Representative, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication tools like two-way radios or phone systems is typically required. Outstanding communication, problem-solving, and stress management skills help you excel in responding to both customers and field staff. These abilities ensure efficient coordination, timely service delivery, and high customer satisfaction in fast-paced environments.

What is the difference between Dispatcher Customer Service Representative vs Customer Support Specialist?

AspectDispatcher Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, transportation hubs, logistics officesCall centers, tech companies, retail support centers
Industry UsageTransportation, logistics, delivery servicesRetail, tech, e-commerce, service industries
Primary FocusCoordinating dispatch, scheduling, and routingAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Dispatcher Customer Service Representatives focus on coordinating logistics and dispatching services, whereas Customer Support Specialists primarily assist customers with inquiries and issue resolution. The roles often overlap in communication skills but differ in their core responsibilities and industry focus.

How much does a dispatcher earn?

A dispatcher customer service representative typically earns between $30,000 and $50,000 annually, depending on experience, location, and industry. Some roles may offer additional benefits or overtime pay, especially in 24/7 operations or logistics environments.

What is a customer service representative dispatcher?

A customer service representative dispatcher is a professional who coordinates and assigns service requests or deliveries, often in industries like transportation, logistics, or emergency services. They communicate with clients and field staff via phone or radio, use dispatch software, and ensure timely response and efficient operations.
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Dispatcher Customer Service Representative jobs near you
Full-Time Dispatcher / Customer Service Rep Job | Olmsted, Ohio

Full-Time Dispatcher / Customer Service Rep Job | Olmsted, Ohio

Westview Concrete Corp

Olmsted Falls, OH • On-site

$16.75 - $20.75/hr

Other

Medical, Retirement

Re-posted 28 days ago

Job description

Full-Time Dispatcher / Customer Service Rep Job | Olmsted, Ohio

Westview Concrete Corp. is currently hiring for a full-time Dispatcher / Customer Service Rep to join our construction team in the Olmsted Falls, OH area. This dispatch position earns a competitive salary.

In addition to competitive pay and our supportive culture, we offer our Dispatchers / Customer Service Reps the following benefits:

  • Health insurance
  • 401(k)

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

This full-time dispatch position typically works Monday - Friday from 6:30 am - 5 pm, with a half-day on Saturdays.

As a Dispatcher / Customer Service Rep, you ensure our operations run smoothly and efficiently. Utilizing your incredible customer service skills, you take orders from our customers and schedule jobs. You make sure that all of our customers are serviced in a timely manner by coordinating the daily schedule for our drivers and dispatching orders. You love keeping things organized and feel great about helping our company function at maximum capacity!

Our ideal Dispatcher / Customer Service Rep:

  • Strong communicator - effectively takes orders and communicates with customers
  • Reliable - keeps accurate records and schedules of customer appointments
  • Organized - ensures that all customers are serviced in a timely manner

If this sounds like you, keep reading about this dispatch opportunity!

Requirements:

  • Customer service skills
  • 2 years experience ready mix dispatching required
  • Some scheduling experience required

If you meet the above requirements, we need you. Apply today to join our construction team as a Dispatcher / Customer Service Rep!

Are you ready to join our team? If you feel that you would be right for this job, please fill out our initial application form. We look forward to meeting you!

Apply