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Dispatcher Customer Service Representative Jobs (NOW HIRING)

Radford Overhead Doors Inc

Dispatcher/CSR

San Diego, CA

$18 - $22.50/hr

Major functions of the Dispatcher/CSR Front Desk position include customer service, processing calls, scheduling and confirming jobs, ordering parts and products, sending estimates, processing ...

Radford Overhead Doors Inc

Dispatcher/CSR

San Diego, CA · On-site

$18 - $22.50/hr

Major functions of the Dispatcher/CSR Front Desk position include customer service, processing calls, scheduling and confirming jobs, ordering parts and products, sending estimates, processing ...

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Dispatcher Customer Service Representative information

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$26

How much do dispatcher customer service representative jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for dispatcher customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Dispatcher Customer Service Representative typically handle high-pressure situations involving multiple urgent requests?

Dispatcher Customer Service Representatives often encounter high-pressure moments, especially when several urgent calls or service requests come in at once. In these situations, they must prioritize tasks based on urgency, use established protocols to allocate resources efficiently, and maintain clear communication with both customers and field personnel. Successful representatives rely on multitasking, quick decision-making, and strong organizational skills to ensure timely and accurate responses. Regular training and support from their team help them manage stress and maintain service quality during busy periods.

Is it hard to get hired as a dispatcher?

Getting hired as a dispatcher customer service representative can vary depending on the industry and location, but generally requires good communication skills, organization, and sometimes prior experience or certifications. Employers often look for candidates who can handle stressful situations and use dispatching tools or software. Entry-level positions may be easier to obtain, while more experienced roles may require additional qualifications or training.

What are Dispatcher Customer Service Representatives?

Dispatcher Customer Service Representatives are professionals who coordinate communication between customers, service personnel, and other stakeholders to ensure efficient scheduling and dispatching of service calls or deliveries. They handle incoming requests, manage scheduling, and provide updates to both customers and field staff. Their role is vital in industries like transportation, emergency services, utilities, and logistics, where timely and accurate communication is crucial. They also resolve customer concerns, track service progress, and document interactions to ensure a high level of service quality.

What is the highest paying dispatcher job?

The highest paying dispatcher jobs are often in specialized fields such as emergency services, aviation, or freight logistics, with roles like air traffic or emergency dispatchers earning higher salaries due to required certifications and high-stress environments. Experienced dispatchers with advanced skills, certifications, or working in large companies can also command higher wages, sometimes exceeding $70,000 annually.

What are the key skills and qualifications needed to thrive as a Dispatcher Customer Service Representative, and why are they important?

To thrive as a Dispatcher Customer Service Representative, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication tools like two-way radios or phone systems is typically required. Outstanding communication, problem-solving, and stress management skills help you excel in responding to both customers and field staff. These abilities ensure efficient coordination, timely service delivery, and high customer satisfaction in fast-paced environments.

What is the difference between Dispatcher Customer Service Representative vs Customer Support Specialist?

AspectDispatcher Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, transportation hubs, logistics officesCall centers, tech companies, retail support centers
Industry UsageTransportation, logistics, delivery servicesRetail, tech, e-commerce, service industries
Primary FocusCoordinating dispatch, scheduling, and routingAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Dispatcher Customer Service Representatives focus on coordinating logistics and dispatching services, whereas Customer Support Specialists primarily assist customers with inquiries and issue resolution. The roles often overlap in communication skills but differ in their core responsibilities and industry focus.

What is a Customer Service Representative dispatcher?

A Customer Service Representative dispatcher is a professional who coordinates and assigns service requests or deliveries, often communicating with field staff and customers. They typically use communication tools like radios or computer systems and require strong organizational and communication skills to ensure timely service delivery.

How much is the salary of a dispatcher?

The salary of a dispatcher customer service representative typically ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced dispatchers or those in high-demand areas can earn higher wages, often supplemented with benefits and overtime opportunities.
More about Dispatcher Customer Service Representative jobs
What cities are hiring for Dispatcher Customer Service Representative jobs? Cities with the most Dispatcher Customer Service Representative job openings:
What states have the most Dispatcher Customer Service Representative jobs? States with the most job openings for Dispatcher Customer Service Representative jobs include:
What job categories do people searching Dispatcher Customer Service Representative jobs look for? The top searched job categories for Dispatcher Customer Service Representative jobs are:
Dispatcher Customer Service Representative jobs near you
Infographic showing various Dispatcher Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Dispatcher - Customer Service Rep

Serv All Water Conditioning

North Las Vegas, NV

$16 - $21/hr

Full-time

Medical, Retirement, PTO

Posted 25 days ago

Job description

Join Serv-All Water Conditioning And Make an Impact Every Day!

Dispatcher - Customer Service Rep – Las Vegas, Nevada office

Start your next chapter with a company that values your work, supports your growth, and celebrates your success. We're looking for a motivated and skilled person to join us full-time and help deliver exceptional results every day. Keep reading to learn how you'll make your mark!

PERKS, PAY, AND ALL THE GOOD STUFF

We're offering our Dispatcher - Customer Service Rep:

  • Competitive pay of $16.00 - $21.00/hour (base pay and incentives)
  • Health insurance
  • 401(k) with company match
  • Company phone
  • Growth opportunities
  • Mentorship/apprentice program
  • Uniforms
  • Vacation time

DISPATCHER - CUSTOMER SERVICE REP REQUIREMENTS

  • Experience in a trade or service-based industry
  • ServiceTitan proficiency
  • Team spirit and a solid work ethic
  • Excellent communication and listening skills
  • Willingness to keep learning and growing

Our ideal candidate has worked with plumbers before and has a solid foundation in plumbing knowledge.

YOUR WORK DAY

Every day will bring something different for our Dispatcher - Customer Service Rep, but you can expect to:

  • Answer incoming phone calls and speak with customers respectfully/professionally
  • Schedule service appointments, answer questions, and resolve any concerns or complaints
  • Enter customer information and complete accurate data entry
  • Efficiently dispatch plumbing technicians to upcoming jobs and stay in contact with them throughout the day

SCHEDULE

You'll be in our office from 7:15 am to 5:15 pm, Wednesday through Saturday.

WHO WE ARE

Serv-All Water Conditioning is a leading provider of water softener and filtration solutions in Las Vegas, NV. We take pride in delivering top-tier solutions, but we know our real strength lies in our team. We treat everyone like family and foster a fun-loving, team-oriented environment where collaboration, curiosity, and innovation thrive. Our open-door policy means your voice is heard, and we're committed to helping you grow personally and professionally. If you're looking for a workplace that prioritizes trust, passion, and excellence, join us!

LET'S DO THIS!

If this feels like your next move, don't wait; hit that Apply Now button and let's make something awesome happen. We can't wait to meet you! Help us deliver the best possible service to customers!


Must have the ability to pass a background check and drug screening test.

Apply