ZipRecruiter

Log In

1

Dispatcher Customer Service Representative Jobs (NOW HIRING)

Radford Overhead Doors Inc

Dispatcher/CSR

San Diego, CA

$18 - $22.50/hr

Major functions of the Dispatcher/CSR Front Desk position include customer service, processing calls, scheduling and confirming jobs, ordering parts and products, sending estimates, processing ...

Radford Overhead Doors Inc

Dispatcher/CSR

San Diego, CA · On-site

$18 - $22.50/hr

Major functions of the Dispatcher/CSR Front Desk position include customer service, processing calls, scheduling and confirming jobs, ordering parts and products, sending estimates, processing ...

next page

Showing results 1-20

All JobsDispatcher Customer Service Representative Jobs

Dispatcher Customer Service Representative information

See salary details

$9

$18

$26

How much do dispatcher customer service representative jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for dispatcher customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Dispatcher Customer Service Representative typically handle high-pressure situations involving multiple urgent requests?

Dispatcher Customer Service Representatives often encounter high-pressure moments, especially when several urgent calls or service requests come in at once. In these situations, they must prioritize tasks based on urgency, use established protocols to allocate resources efficiently, and maintain clear communication with both customers and field personnel. Successful representatives rely on multitasking, quick decision-making, and strong organizational skills to ensure timely and accurate responses. Regular training and support from their team help them manage stress and maintain service quality during busy periods.

Is it hard to get hired as a dispatcher?

Getting hired as a dispatcher customer service representative can vary depending on the industry and location, but generally requires good communication skills, organization, and sometimes prior experience or certifications. Employers often look for candidates who can handle stressful situations and use dispatching tools or software. Entry-level positions may be easier to obtain, while more experienced roles may require additional qualifications or training.

What are Dispatcher Customer Service Representatives?

Dispatcher Customer Service Representatives are professionals who coordinate communication between customers, service personnel, and other stakeholders to ensure efficient scheduling and dispatching of service calls or deliveries. They handle incoming requests, manage scheduling, and provide updates to both customers and field staff. Their role is vital in industries like transportation, emergency services, utilities, and logistics, where timely and accurate communication is crucial. They also resolve customer concerns, track service progress, and document interactions to ensure a high level of service quality.

What is the highest paying dispatcher job?

The highest paying dispatcher jobs are often in specialized fields such as emergency services, aviation, or freight logistics, with roles like air traffic or emergency dispatchers earning higher salaries due to required certifications and high-stress environments. Experienced dispatchers with advanced skills, certifications, or working in large companies can also command higher wages, sometimes exceeding $70,000 annually.

What are the key skills and qualifications needed to thrive as a Dispatcher Customer Service Representative, and why are they important?

To thrive as a Dispatcher Customer Service Representative, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication tools like two-way radios or phone systems is typically required. Outstanding communication, problem-solving, and stress management skills help you excel in responding to both customers and field staff. These abilities ensure efficient coordination, timely service delivery, and high customer satisfaction in fast-paced environments.

What is the difference between Dispatcher Customer Service Representative vs Customer Support Specialist?

AspectDispatcher Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, transportation hubs, logistics officesCall centers, tech companies, retail support centers
Industry UsageTransportation, logistics, delivery servicesRetail, tech, e-commerce, service industries
Primary FocusCoordinating dispatch, scheduling, and routingAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Dispatcher Customer Service Representatives focus on coordinating logistics and dispatching services, whereas Customer Support Specialists primarily assist customers with inquiries and issue resolution. The roles often overlap in communication skills but differ in their core responsibilities and industry focus.

What is a Customer Service Representative dispatcher?

A Customer Service Representative dispatcher is a professional who coordinates and assigns service requests or deliveries, often communicating with field staff and customers. They typically use communication tools like radios or computer systems and require strong organizational and communication skills to ensure timely service delivery.

How much is the salary of a dispatcher?

The salary of a dispatcher customer service representative typically ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced dispatchers or those in high-demand areas can earn higher wages, often supplemented with benefits and overtime opportunities.
More about Dispatcher Customer Service Representative jobs
What cities are hiring for Dispatcher Customer Service Representative jobs? Cities with the most Dispatcher Customer Service Representative job openings:
What states have the most Dispatcher Customer Service Representative jobs? States with the most job openings for Dispatcher Customer Service Representative jobs include:
What job categories do people searching Dispatcher Customer Service Representative jobs look for? The top searched job categories for Dispatcher Customer Service Representative jobs are:
Dispatcher Customer Service Representative jobs near you
Infographic showing various Dispatcher Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Dispatcher - Customer Service Representative

Fathom Plumbing Solutions

Ann Arbor, MI

$18 - $28/hr

Other

Posted 17 days ago

Job description

Dispatcher - Customer Service Representative

Fathom Plumbing Solutions in Ann Arbor, MI, is hiring a part-time Dispatcher - Customer Service Representative. This is a part-time, in-office role with an hourly range from $18 to $28 per hour, depending on your experience and skills.

We also offer our part-time team generous benefits, such as:

  • Education assistance
  • Employee assistance program
  • Flexible schedule
  • Growth opportunities
  • Uniforms

You will work part-time shifts that always fall within our business hours: Monday through Friday, 7:30 AM to 4:30 PM. Shifts may vary but will be scheduled during these times at our Ann Arbor, MI office.

As a Dispatcher - Customer Service Representative, you will spend your days answering inbound calls and web inquiries with professionalism and care, capturing job details, and educating customers about our services. You will manage a 2-week forward-looking schedule, carefully dispatching technicians based on priority, geography, and skillset. You'll communicate daily adjustments to the field team and ensure every job is entered and managed in ServiceTitan with accurate notes. Your daily responsibilities will also include following up on open estimates, assisting with invoices and QuickBooks coordination, and tracking key metrics like booking rate and schedule fill rate.

Proudly serving Ann Arbor and Washtenaw County, we are committed to providing top-quality plumbing solutions while fostering a supportive and professional work environment for our team. We invest in our employees through training, mentorship, and clear paths for advancement, while also providing competitive compensation and benefits. You will join a diverse, dedicated team where your work is valued and your career can thrive for years to come!

What We're Looking For In A Dispatcher - Customer Service Representative:

  • CSR, dispatch, or administrative experience (home services a plus)
  • Friendly, outgoing, and positive attitude
  • Detail-oriented and an active listener
  • Ability to follow a call script and capture key customer/job information
  • Strong, calm, and confident phone presence
  • High accountability, strong organization, and multitasking skills under pressure

Preferred:

  • Proficiency with technology; ServiceTitan and Google Suite preferred
  • Experience in residential home services (plumbing, HVAC, electrical)
  • Familiarity with membership/maintenance agreement sales
  • Comfortable handling inbound call volume without relying on a script

If you're ready to dive in and bring your attention to detail and customer service skills to a company that values your contribution, we want to hear from you! Start your journey with our easy, mobile-friendly application-just a few clicks and your new career could be underway!

Must have the ability to pass a background check and drug screening test.

Apply