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Dispatcher Customer Service Representative Jobs (NOW HIRING)

Frontier Logistics Ltd

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Dispatcher/Customer Service Representative

Cincinnati, OH · On-site

$20 - $22/hr

Dispatcher/Customer Service Representative Position Summary: Frontier Logistics Limited is seeking an experienced and dynamic Intermodal Dispatcher/Customer Service Representative to support our year ...

Radford Overhead Doors Inc

Dispatcher/CSR

San Diego, CA

$18 - $22.50/hr

Major functions of the Dispatcher/CSR Front Desk position include customer service, processing calls, scheduling and confirming jobs, ordering parts and products, sending estimates, processing ...

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Dispatcher Customer Service Representative information

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How much do dispatcher customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for dispatcher customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Dispatcher Customer Service Representative typically handle high-pressure situations involving multiple urgent requests?

Dispatcher Customer Service Representatives often encounter high-pressure moments, especially when several urgent calls or service requests come in at once. In these situations, they must prioritize tasks based on urgency, use established protocols to allocate resources efficiently, and maintain clear communication with both customers and field personnel. Successful representatives rely on multitasking, quick decision-making, and strong organizational skills to ensure timely and accurate responses. Regular training and support from their team help them manage stress and maintain service quality during busy periods.

What are Dispatcher Customer Service Representatives?

Dispatcher Customer Service Representatives are professionals who coordinate communication between customers, service personnel, and other stakeholders to ensure efficient scheduling and dispatching of service calls or deliveries. They handle incoming requests, manage scheduling, and provide updates to both customers and field staff. Their role is vital in industries like transportation, emergency services, utilities, and logistics, where timely and accurate communication is crucial. They also resolve customer concerns, track service progress, and document interactions to ensure a high level of service quality.

What are the key skills and qualifications needed to thrive as a Dispatcher Customer Service Representative, and why are they important?

To thrive as a Dispatcher Customer Service Representative, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication tools like two-way radios or phone systems is typically required. Outstanding communication, problem-solving, and stress management skills help you excel in responding to both customers and field staff. These abilities ensure efficient coordination, timely service delivery, and high customer satisfaction in fast-paced environments.

What is the difference between Dispatcher Customer Service Representative vs Customer Support Specialist?

AspectDispatcher Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, transportation hubs, logistics officesCall centers, tech companies, retail support centers
Industry UsageTransportation, logistics, delivery servicesRetail, tech, e-commerce, service industries
Primary FocusCoordinating dispatch, scheduling, and routingAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Dispatcher Customer Service Representatives focus on coordinating logistics and dispatching services, whereas Customer Support Specialists primarily assist customers with inquiries and issue resolution. The roles often overlap in communication skills but differ in their core responsibilities and industry focus.

More about Dispatcher Customer Service Representative jobs
What cities are hiring for Dispatcher Customer Service Representative jobs? Cities with the most Dispatcher Customer Service Representative job openings:
What states have the most Dispatcher Customer Service Representative jobs? States with the most job openings for Dispatcher Customer Service Representative jobs include:
What job categories do people searching Dispatcher Customer Service Representative jobs look for? The top searched job categories for Dispatcher Customer Service Representative jobs are:
Dispatcher Customer Service Representative jobs near you
Infographic showing various Dispatcher Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Dispatcher/Customer Service Representative

Dispatcher/Customer Service Representative

Frontier Logistics Ltd

Cincinnati, OH • On-site

$20 - $22/hr

Full-time

PTO

Posted yesterday

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Job description

Dispatcher/Customer Service Representative Position Summary:

Frontier Logistics Limited is seeking an experienced and dynamic Intermodal Dispatcher/Customer Service Representative to support our year-round operations in Cincinnati, OH. The ideal candidate will have a strong background in transportation and operations management, exceptional communication skills, and the ability to thrive in a fast-paced environment. As the Intermodal Dispatcher/Customer Service Representative, you will be responsible for managing daily operations, overseeing drivers and company-owned trucks, and maintaining positive relationships with customers and vendors.

Responsibilities:

  • Manage daily terminal operations, schedule driver routes, and ensure efficient use of resources.
  • Collaborate with the Office Manager on driver qualification, hiring, and onboarding processes.
  • Maintain compliance with DOT regulations and company guidelines, ensuring safe and efficient operations.
  • Coordinate rates, pricing agreements, and service contracts with customers and vendors.
  • Dispatch and schedule pick-ups and deliveries for steady routes, optimizing efficiency and customer satisfaction.
  • Address customer inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate records, prepare reports, and manage documentation related to operations and customer service.

Qualifications & Requirements:

  • Minimum of 3 years of experience in transportation and operations management within the trucking industry.
  • Excellent written and verbal communication skills, able to build and maintain positive relationships with clients, vendors, and team members.
  • Strong multitasking abilities, able to handle multiple priorities simultaneously.
  • Positive attitude and a commitment to delivering exceptional customer service.
  • Strong attention to detail and organizational skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Benefits:

  • Competitive pay, with a range of $20.00 - $22.00 per hour.
  • Paid Time Off (PTO) for vacation.
  • Weekends off and a flexible schedule, with daytime work hours from 8:00 AM to 5:00 PM.
  • Bonuses based on performance and company success.
  • Bi-weekly or twice monthly pay structure.

How to Apply:

If you are an experienced Intermodal Dispatcher/Customer Service Representative with a passion for delivering exceptional service and maintaining efficient operations in the trucking industry, we want to hear from you! To apply for the Intermodal Dispatcher/Customer Service Representative position at Frontier Logistics Limited We look forward to reviewing your application and discussing the opportunity to become a part of our dedicated team.

Frontier Logistics Limited is an Equal Opportunity/Drug Free Employer.

Company Description

We are an intermodal trucking company based out of Cincinnati, Ohio providing intermodal drayage (containers out of the rails) services to the tri-state area of Ohio, Indiana and Kentucky.