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Dispatcher Customer Service Representative Jobs (NOW HIRING)

Towing Company

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Dispatcher/Customer Service Representative

Mckinney, TX · On-site

$20 - $22/hr

We are seeking a Dispatcher/Customer Service Representative to join our team! You will be responsible for accepting tow requests from several major body shop chains, coordinating with vehicle owners ...

Radford Overhead Doors Inc

Dispatcher/CSR

San Diego, CA · On-site

$18 - $22.50/hr

Major functions of the Dispatcher/CSR Front Desk position include customer service, processing calls, scheduling and confirming jobs, ordering parts and products, sending estimates, processing ...

Quick Response Garage Door Service

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Customer Service Dispatcher CSR/Dispatcher

Phoenix, AZ · On-site

$16 - $20/hr

As a Customer Service Representative/ Dispatcher, you will play a critical role in ensuring efficient scheduling and communication between customers and our field technicians. You will be responsible ...

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How much do dispatcher customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for dispatcher customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a dispatcher customer service representative?

Dispatcher Customer Service Representatives are professionals who coordinate communication between customers, service personnel, and other stakeholders to ensure efficient scheduling and dispatching of service calls or deliveries. They handle incoming requests, manage scheduling, and provide updates to both customers and field staff. Their role is vital in industries like transportation, emergency services, utilities, and logistics, where timely and accurate communication is crucial. They also resolve customer concerns, track service progress, and document interactions to ensure a high level of service quality.

What are the key skills and qualifications needed to thrive as a dispatcher customer service representative?

To thrive as a Dispatcher Customer Service Representative, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication tools like two-way radios or phone systems is typically required. Outstanding communication, problem-solving, and stress management skills help you excel in responding to both customers and field staff. These abilities ensure efficient coordination, timely service delivery, and high customer satisfaction in fast-paced environments.

How does a dispatcher customer service representative typically handle high-pressure situations involving multiple urgent requests?

Dispatcher Customer Service Representatives often encounter high-pressure moments, especially when several urgent calls or service requests come in at once. In these situations, they must prioritize tasks based on urgency, use established protocols to allocate resources efficiently, and maintain clear communication with both customers and field personnel. Successful representatives rely on multitasking, quick decision-making, and strong organizational skills to ensure timely and accurate responses. Regular training and support from their team help them manage stress and maintain service quality during busy periods.

What is the difference between Dispatcher Customer Service Representative vs Customer Support Specialist?

AspectDispatcher Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, transportation hubs, logistics officesCall centers, tech companies, retail support centers
Industry UsageTransportation, logistics, delivery servicesRetail, tech, e-commerce, service industries
Primary FocusCoordinating dispatch, scheduling, and routingAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Dispatcher Customer Service Representatives focus on coordinating logistics and dispatching services, whereas Customer Support Specialists primarily assist customers with inquiries and issue resolution. The roles often overlap in communication skills but differ in their core responsibilities and industry focus.

How much does a dispatcher customer service representative earn?

A dispatcher customer service representative typically earns between $30,000 and $50,000 annually, depending on experience, location, and industry. Some roles may offer additional benefits such as overtime pay or performance bonuses, especially in transportation or logistics sectors where dispatching is common.

Is it hard to get hired as a dispatcher customer service representative?

Getting hired as a dispatcher customer service representative typically requires good communication skills, organizational ability, and sometimes prior experience in customer service or dispatching. Employers may also look for familiarity with dispatch software and a flexible schedule, but the hiring process is generally straightforward for qualified candidates. Competition can vary depending on the location and industry demand.
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Dispatcher Customer Service Representative jobs near you
Infographic showing various Dispatcher Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Dispatcher - Customer Service Rep

Saint Cloud, MN • On-site

Augusta Plumbing and Heating
See more jobs at Augusta Plumbing and Heatingexternal

$25/hr

Full-time

Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Ready for a dynamic role where you help others and make a positive impact? Great! Augusta Plumbing and Heating is hiring an enthusiastic, outgoing person to join our St. Cloud, MN office as a full-time Dispatcher - Customer Service Rep! Keep reading to learn how you can build a long-lasting, rewarding career with us. DISPATCHER - CUSTOMER SERVICE REP BASICSPay: When you join our office, you earn $25.00/hour.Benefits:401(k) with matchHealth, dental, life, and vision insuranceHealth savings accountEmployee discountFlexible schedulePaid time offPaid holidays offRobust incentive programNo on-call, night, or weekend shifts YOUR DAY AS OUR DISPATCHER - CUSTOMER SERVICE REPYou're the friendly person who assists customers over the phone, stays on top of our job calendar, and coordinates technicians' movements to keep our workdays smooth. Always professional and upbeat, you talk to customers when they call our office, answer questions, and address any concerns. You're motivated to achieve results and deliver positive outcomes, efficiently dispatching technicians according to skill set, availability, and proximity to the job. Throughout the day, you stay in touch with technicians, answer phone calls from customers, handle various administrative tasks, and adapt to changing circumstances to ensure seamless plumbing and HVAC service. WHAT WE'RE LOOKING FORMinimum Requirements:1+ years of administrative or customer service experienceProficiency with Microsoft Word and ExcelAbility to thrive in an environment that offers freedom and allows room for independent decision-making and problem-solvingComfort with chaos and an ability to easily adapt to changing circumstancesStrong attention to detail and commitment to accuracyDesire to continuously improve, learn more, and participate in trainingHigh school diploma or equivalentPreferred Qualifications:Experience in the home services industryDispatch experienceExperience communicating with customers over the phone A LITTLE ABOUT USAt Augusta Plumbing and Heating, we've been the area's go-to choice for reliable and affordable plumbing and HVAC services since 2007. With a focus on customer service and high-quality work, we stand out for our commitment to excellence. We boast a low-pressure environment where employees can focus on delivering quality work and meeting customer needs without added stress. We make sure every team member has a healthy work-life balance, opportunities to learn, and the right tools for their job. Join us to embark on a rewarding career! WE CAN'T WAIT TO HEAR FROM YOU!Provide critical administrative support and keep our plumbing and HVAC technicians on track as our Dispatcher - Customer Service Rep! Make your move today - fill out our initial application!
Job Posted by ApplicantPro