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Dispatcher Customer Service Representative Jobs (NOW HIRING)

Tri City Air Conditioning

Dispatcher/CSR

Johnson City, TN · On-site

$18 - $20/hr

Customer Service Representative / Service Administrator Tri-City Air Conditioning - Johnson City, TN Pay: $18.00-$20.00 per hour Job Type: Full-Time | In-Person Tri-City Air Conditioning is looking ...

MAC Heating & Air Conditioning, Inc.

Be Seen First

Dispatcher / CSR

Brevard, NC · On-site

$18 - $20/hr

Customer Service Representative Introduction Join our team as a Customer Service Representative, where you'll be the friendly and efficient point of contact for our valued customers. In this role ...

Wetscape

Dispatcher/Customer Service Rep

Marlboro, NJ · On-site

$22 - $25/hr

Our busy, non smoking home services (lawn sprinklers/Xmas lights/asphalt maintenance) office team will add a dynamic individual who personifies positive energy and enthusiasm. Must have excellent ...

Tri City Air Conditioning

Dispatcher/CSR

Johnson City, TN · On-site

$18 - $20/hr

Customer Service Representative / Service Administrator Tri-City Air Conditioning - Johnson City, TN Pay: $18.00-$20.00 per hour Job Type: Full-Time In-Person Tri-City Air Conditioning is looking for ...

IFLO Inc

Dispatcher Customer Service

Columbia, SC · On-site

$16 - $18/hr

We are seeking a Dispatcher Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

CRH

Dispatcher/Customer Service

Twinsburg, OH · On-site

$16 - $20/hr

Dispatcher/Customer Service AMAT Twinsburg, Ohio, United States Job ID: 527014 The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and ...

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Dispatcher Customer Service Representative information

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How much do dispatcher customer service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for dispatcher customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a dispatcher customer service representative?

Dispatcher Customer Service Representatives are professionals who coordinate communication between customers, service personnel, and other stakeholders to ensure efficient scheduling and dispatching of service calls or deliveries. They handle incoming requests, manage scheduling, and provide updates to both customers and field staff. Their role is vital in industries like transportation, emergency services, utilities, and logistics, where timely and accurate communication is crucial. They also resolve customer concerns, track service progress, and document interactions to ensure a high level of service quality.

What are the key skills and qualifications needed to thrive as a dispatcher customer service representative?

To thrive as a Dispatcher Customer Service Representative, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication tools like two-way radios or phone systems is typically required. Outstanding communication, problem-solving, and stress management skills help you excel in responding to both customers and field staff. These abilities ensure efficient coordination, timely service delivery, and high customer satisfaction in fast-paced environments.

How does a dispatcher customer service representative typically handle high-pressure situations involving multiple urgent requests?

Dispatcher Customer Service Representatives often encounter high-pressure moments, especially when several urgent calls or service requests come in at once. In these situations, they must prioritize tasks based on urgency, use established protocols to allocate resources efficiently, and maintain clear communication with both customers and field personnel. Successful representatives rely on multitasking, quick decision-making, and strong organizational skills to ensure timely and accurate responses. Regular training and support from their team help them manage stress and maintain service quality during busy periods.

What is the difference between Dispatcher Customer Service Representative vs Customer Support Specialist?

AspectDispatcher Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, transportation hubs, logistics officesCall centers, tech companies, retail support centers
Industry UsageTransportation, logistics, delivery servicesRetail, tech, e-commerce, service industries
Primary FocusCoordinating dispatch, scheduling, and routingAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Dispatcher Customer Service Representatives focus on coordinating logistics and dispatching services, whereas Customer Support Specialists primarily assist customers with inquiries and issue resolution. The roles often overlap in communication skills but differ in their core responsibilities and industry focus.

How much does a dispatcher customer service representative earn?

A dispatcher customer service representative typically earns between $30,000 and $50,000 annually, depending on experience, location, and industry. Some roles may offer additional benefits such as overtime pay or performance bonuses, especially in transportation or logistics sectors where dispatching is common.

Is it hard to get hired as a dispatcher customer service representative?

Getting hired as a dispatcher customer service representative typically requires good communication skills, organizational ability, and sometimes prior experience in customer service or dispatching. Employers may also look for familiarity with dispatch software and a flexible schedule, but the hiring process is generally straightforward for qualified candidates. Competition can vary depending on the location and industry demand.
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Dispatcher Customer Service Representative jobs near you
Infographic showing various Dispatcher Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR / Dispatcher - Customer Service Agent

Manchester, NH • On-site

Brookside Mechanical Inc.
Construction • 11 - 50 employees
Learn more about Brookside Mechanical Inc.external

$22 - $28/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Job description

Are you efficient, organized, and detail-oriented? Do you have strong problem-solving skills and ServiceTitan experience? Can you communicate clearly and work well with a team? If so, Brookside Mechanical Inc. in Manchester, NH invites you to apply for this full-time CSR / Dispatcher - Customer Service Agent position!
Let your administrative skills shine and positively impact our daily operations while earning $22.00 - $28.00/hour. The typical schedule goes from 9:00 am - 5:00 pm, Monday - Friday. We offer a monthly team lunch, and random employee giveaways in addition to our excellent benefits package:
  • Bonus structure
  • Health, dental, and vision insurance
  • Paid holidays
  • A 401(k)
  • Growth opportunities
  • Mentor/apprentice program
  • Employee assistance program
  • Company parties
  • Flexible schedules

Join us and become a major part of our success and customer satisfaction!
WHAT WE'RE ALL ABOUT
Our talented team at Brookside Mechanical Inc. has been fostering a culture of authenticity, collaboration, and professional excellence since our founding in 1988. As one of the area's leading heating and air conditioning companies, we're there for all of our customers' needs, from minor maintenance jobs to emergency repair services. We're just as dedicated to our employees as we are to our customers, and we strive to ensure every person feels valued and supported in their role. If you're seeking a career where you're appreciated for completing quality work and growing your skills, join us!
OUR IDEAL CSR / Dispatcher - CUSTOMER SERVICE AGENT
You handle essential administrative responsibilities to help every workday go off without a hitch. Communicating with clients, field technicians, and support staff, you play an integral role in seamless business operations. You speak with customers about their HVAC needs, answer questions, and schedule appointments in ServiceTitan. As our technicians complete service calls, you keep in touch with them and support their productivity. Handling administrative duties as they come up, you take pride in being an important part of our office.
Here's what we need from you:
  • Experience using ServiceTitan

2+ years of ServiceTitan experience would be preferred. Some HVAC knowledge would be beneficial. Ready to make a tangible impact as our CSR / Dispatcher - Customer Service Agent? Don't wait - fill out our initial application to get started!
Please Do not call into the office after applying, We will reach out to you.
Applicants must be able to pass a background check.

Apply