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Dispatcher Customer Service Representative Jobs (NOW HIRING)

GOOD DAY GARAGE DOORS

Dispatcher/CSR

Knoxville, TN · On-site

$42K - $55K/yr

Experience in office management, dispatch, or car is a plus. * Comfort with technology (Microsoft Office, QuickBooks, or CRM systems). * Experience with Service Titan Benefits & Growth * Competitive ...

GOOD DAY GARAGE DOORS

Dispatcher/CSR

Knoxville, TN

$42K - $55K/yr

Experience in office management, dispatch, or car is a plus. * Comfort with technology (Microsoft Office, QuickBooks, or CRM systems). * Experience with Service Titan Benefits & Growth * Competitive ...

GOOD DAY GARAGE DOORS

Dispatcher/CSR

Knoxville, TN · On-site

$42K - $55K/yr

Experience in office management, dispatch, or car is a plus. * Comfort with technology (Microsoft Office, QuickBooks, or CRM systems). * Experience with Service Titan Benefits & Growth * Competitive ...

GCC

Dispatcher / Customer Service Rep

CO · On-site

$22 - $26.61/hr

System Controller / Dispatcher serves as the central point of contact and monitoring for all ... Our company vision is to have our customers recognize us as a business partner that generates the ...

McDonald's Towing

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Dispatcher Customer Service Representative

Kalamazoo, MI · On-site

$600 - $800/wk

Our dispatchers are responsible for monitoring and maintaining records pertaining to work request, customer requests, completed work request, charges for work performed, expenses for services ...

Service Air

Dispatcher/CSR (Silverhill)

Silverhill, AL

$13.50 - $16.75/hr

Excellent communication and customer service skills especially under pressure * Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person) * Team player who is a self ...

gcc

Dispatcher / Customer Service Rep

Hesperus, CO · On-site

$25.96/hr

System Controller / Dispatcher serves as the central point of contact and monitoring for all ... Our company vision is to have our customers recognize us as a business partner that generates the ...

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Dispatcher Customer Service Representative information

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How much do dispatcher customer service representative jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for dispatcher customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Dispatcher Customer Service Representative typically handle high-pressure situations involving multiple urgent requests?

Dispatcher Customer Service Representatives often encounter high-pressure moments, especially when several urgent calls or service requests come in at once. In these situations, they must prioritize tasks based on urgency, use established protocols to allocate resources efficiently, and maintain clear communication with both customers and field personnel. Successful representatives rely on multitasking, quick decision-making, and strong organizational skills to ensure timely and accurate responses. Regular training and support from their team help them manage stress and maintain service quality during busy periods.

Is it hard to get hired as a dispatcher?

Getting hired as a dispatcher customer service representative can vary depending on the industry and location, but generally requires good communication skills, organization, and sometimes prior experience or certifications. Employers often look for candidates who can handle stressful situations and use dispatching tools or software. Entry-level positions may be easier to obtain, while more experienced roles may require additional qualifications or training.

What are Dispatcher Customer Service Representatives?

Dispatcher Customer Service Representatives are professionals who coordinate communication between customers, service personnel, and other stakeholders to ensure efficient scheduling and dispatching of service calls or deliveries. They handle incoming requests, manage scheduling, and provide updates to both customers and field staff. Their role is vital in industries like transportation, emergency services, utilities, and logistics, where timely and accurate communication is crucial. They also resolve customer concerns, track service progress, and document interactions to ensure a high level of service quality.

What is the highest paying dispatcher job?

The highest paying dispatcher jobs are often in specialized fields such as emergency services, aviation, or freight logistics, with roles like air traffic or emergency dispatchers earning higher salaries due to required certifications and high-stress environments. Experienced dispatchers with advanced skills, certifications, or working in large companies can also command higher wages, sometimes exceeding $70,000 annually.

What are the key skills and qualifications needed to thrive as a Dispatcher Customer Service Representative, and why are they important?

To thrive as a Dispatcher Customer Service Representative, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication tools like two-way radios or phone systems is typically required. Outstanding communication, problem-solving, and stress management skills help you excel in responding to both customers and field staff. These abilities ensure efficient coordination, timely service delivery, and high customer satisfaction in fast-paced environments.

What is the difference between Dispatcher Customer Service Representative vs Customer Support Specialist?

AspectDispatcher Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, transportation hubs, logistics officesCall centers, tech companies, retail support centers
Industry UsageTransportation, logistics, delivery servicesRetail, tech, e-commerce, service industries
Primary FocusCoordinating dispatch, scheduling, and routingAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Dispatcher Customer Service Representatives focus on coordinating logistics and dispatching services, whereas Customer Support Specialists primarily assist customers with inquiries and issue resolution. The roles often overlap in communication skills but differ in their core responsibilities and industry focus.

What is a Customer Service Representative dispatcher?

A Customer Service Representative dispatcher is a professional who coordinates and assigns service requests or deliveries, often communicating with field staff and customers. They typically use communication tools like radios or computer systems and require strong organizational and communication skills to ensure timely service delivery.

How much is the salary of a dispatcher?

The salary of a dispatcher customer service representative typically ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced dispatchers or those in high-demand areas can earn higher wages, often supplemented with benefits and overtime opportunities.
More about Dispatcher Customer Service Representative jobs
What cities are hiring for Dispatcher Customer Service Representative jobs? Cities with the most Dispatcher Customer Service Representative job openings:
What states have the most Dispatcher Customer Service Representative jobs? States with the most job openings for Dispatcher Customer Service Representative jobs include:
What job categories do people searching Dispatcher Customer Service Representative jobs look for? The top searched job categories for Dispatcher Customer Service Representative jobs are:
Dispatcher Customer Service Representative jobs near you
Infographic showing various Dispatcher Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Dispatcher - Customer Service Representative

1-800-Plumber + Air of West Palm Beach

West Palm Beach, FL • On-site

$18 - $23/hr

Full-time

PTO

Posted 20 days ago

Job description

Office Coordinator / Dispatcher

Benefits:

  • Paid Holidays
  • Competitive Pay
  • Paid Time Off
  • Training & Development
  • Opportunity for Advancement


About Us:

We are a locally owned and fast-growing residential plumbing and HVAC service company based in West Palm Beach. We focus on delivering high-quality work and exceptional customer service, and we’re building a team of reliable professionals who take pride in what they do.


Position Overview:

We are looking for a dependable and detail-oriented Office Coordinator / Dispatcher to be the first point of contact for our customers. This is a key role in our daily operations, responsible for managing incoming calls, scheduling jobs, and ensuring a smooth experience for both customers and technicians.


Ideal Candidate:

We’re looking for someone who is highly organized, dependable, and thrives in a fast-paced environment. The right candidate can confidently handle a high volume of calls, multitask efficiently, and take ownership of delivering a smooth, professional customer experience from start to finish.


Responsibilities:

  • Answer inbound calls and provide excellent customer service
  • Schedule and dispatch technicians efficiently
  • Gather accurate job details from customers
  • Manage daily schedules and adjust as needed
  • Coordinate with technicians to ensure timely service
  • Process invoices and assist with basic administrative tasks
  • Maintain organized records and job information
  • Ensure phones are answered promptly and professionally
  • Handle end-of-day call forwarding procedures
  • Perform additional duties as assigned


Requirements:

  • Strong communication and customer service skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Basic computer skills and familiarity with office software
  • Professional attitude and strong work ethic
  • Reliable and punctual


Additional Requirements:

  • Clean background
  • Pass drug test
  • Reliable transportation
  • Active cell phone
  • Valid driver’s license


Compensation:

$18–$23 per hour (based on experience)


Why Join Us:

Join a growing, locally owned company where your role directly impacts daily success. We offer a supportive team environment, consistent work, and real opportunities to grow as we expand.


Company Description

We are a locally owned and fast-growing residential plumbing and HVAC service company based in West Palm Beach, focused on delivering high-quality work and exceptional customer service. Our team is built around skilled professionals who take pride in their craft, communicate well with customers, and want to grow their careers.
We offer a supportive, team-oriented environment with consistent work, competitive pay, and clear opportunities for advancement as we expand. Our goal is simple: build a company where top technicians can do great work, earn great money, and be respected for it every day.