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Dispatcher Customer Service Representative Jobs (NOW HIRING)

GOOD DAY GARAGE DOORS

Dispatcher/CSR

Knoxville, TN · On-site

$42K - $55K/yr

Experience in office management, dispatch, or car is a plus. * Comfort with technology (Microsoft Office, QuickBooks, or CRM systems). * Experience with Service Titan Benefits & Growth * Competitive ...

Du-West Services Inc.

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Dispatcher Customer Service Representative

Houston, TX · On-site

$38K - $48K/yr

... our customer service representative position. Our growing company is looking for the right ... You are familiar with dispatch systems, data entry, and creating work schedules. If this sounds ...

Air FX, Inc

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Service Dispatcher/Customer Service Representative

Inverness, FL

$15 - $20/hr

Position Summary: The service dispatcher will be responsible for the entirety of the service ... customer service representatives to ensure that all customers and jobs are completed with 100 ...

Hammes Staffing

CSR/Dispatcher

James Island, SC · On-site

$20 - $21/hr

We're a busy, growing plumbing company on James Island, and we're looking for a Dispatcher / Customer Service Representative who thrives in a fast-paced environment, loves helping people, and keeps ...

Rainaldi Home Services

Plumbing Dispatcher CSR

Orlando, FL · On-site

$15.75 - $19.75/hr

As a Plumbing Dispatcher, you will play a crucial role in ensuring our customers receive timely and efficient service by matching the right technician to each job. Responsibilities * Evaluate ...

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Dispatcher Customer Service Representative information

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How much do dispatcher customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for dispatcher customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a dispatcher customer service representative typically handle high-pressure situations involving multiple urgent requests?

Dispatcher Customer Service Representatives often encounter high-pressure moments, especially when several urgent calls or service requests come in at once. In these situations, they must prioritize tasks based on urgency, use established protocols to allocate resources efficiently, and maintain clear communication with both customers and field personnel. Successful representatives rely on multitasking, quick decision-making, and strong organizational skills to ensure timely and accurate responses. Regular training and support from their team help them manage stress and maintain service quality during busy periods.

What is a dispatcher customer service representative?

Dispatcher Customer Service Representatives are professionals who coordinate communication between customers, service personnel, and other stakeholders to ensure efficient scheduling and dispatching of service calls or deliveries. They handle incoming requests, manage scheduling, and provide updates to both customers and field staff. Their role is vital in industries like transportation, emergency services, utilities, and logistics, where timely and accurate communication is crucial. They also resolve customer concerns, track service progress, and document interactions to ensure a high level of service quality.

Is it hard to get hired as a dispatcher customer service representative?

Getting hired as a dispatcher customer service representative typically requires good communication skills, organizational ability, and sometimes prior experience in customer service or dispatching. Employers may also look for familiarity with dispatch software and a flexible schedule, but the hiring process is generally straightforward for qualified candidates.

What are the key skills and qualifications needed to thrive as a dispatcher customer service representative?

To thrive as a Dispatcher Customer Service Representative, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication tools like two-way radios or phone systems is typically required. Outstanding communication, problem-solving, and stress management skills help you excel in responding to both customers and field staff. These abilities ensure efficient coordination, timely service delivery, and high customer satisfaction in fast-paced environments.

What is the difference between Dispatcher Customer Service Representative vs Customer Support Specialist?

AspectDispatcher Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, transportation hubs, logistics officesCall centers, tech companies, retail support centers
Industry UsageTransportation, logistics, delivery servicesRetail, tech, e-commerce, service industries
Primary FocusCoordinating dispatch, scheduling, and routingAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Dispatcher Customer Service Representatives focus on coordinating logistics and dispatching services, whereas Customer Support Specialists primarily assist customers with inquiries and issue resolution. The roles often overlap in communication skills but differ in their core responsibilities and industry focus.

More about Dispatcher Customer Service Representative jobs
What cities are hiring for Dispatcher Customer Service Representative jobs? Cities with the most Dispatcher Customer Service Representative job openings:
What states have the most Dispatcher Customer Service Representative jobs? States with the most job openings for Dispatcher Customer Service Representative jobs include:
What job categories do people searching Dispatcher Customer Service Representative jobs look for? The top searched job categories for Dispatcher Customer Service Representative jobs are:
Dispatcher Customer Service Representative jobs near you
Infographic showing various Dispatcher Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Dispatcher Customer Service Representative

OHA Virginia LLC

Fredericksburg, VA • On-site

$15.75 - $21.50/hr

Other

Retirement, PTO

Re-posted yesterday

Job description

Benefits:

401(k) matching

Opportunity for advancement

Paid time off

OHA Home Services

OHA Mission: Build lifelong customers by providing honest answers with the absolute best service at fair prices. Be the only company our customers think of when they need HVAC Services, Plumbing, House Generators, Water Heaters, and Gas Fire Logs.

OHA Core Values:

· Be on time, with the parts and tools we need to fix the problem the first time we show up.

· Provide honest solutions to customer's problems.

· Offer fair and competitive pricing.

Position Title: Dispatcher/Customer Service Representative

Location: Fredericksburg, VA

Status: Full Time

Number of Positions: 1

Qualifications

· Must be U.S. Citizen

· Must pass a background check once hired

· High level of customer service

· Possess good oral communication skills

· Ability to manage multiple tasks at once with strict deadlines and prioritization skills.

· Ability to assess problems and recommend viable solutions to resolve issues.

· Demonstrate the ability to work collaboratively with others and departments to achieve objectives and resolve escalations.

· Ability to listen and comprehend calls while evaluating customer service and missed sales opportunities to increase performance behavior.

Responsibilities

· Provide Excellent Customer Service.

· Show up on time.

· Do the job correctly the first time.

· All other responsibilities assigned by your direct supervisor not mentioned in the posting.

Probationary Period: All employees must complete a 90 working days probationary period from the first day of work

Background Check: Potential employees must pass a background check once hired since the employee will be working with company-sensitive information.

Applying:

· Send three (3) professional references.

Apply