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Dispatcher Customer Service Representative Jobs (NOW HIRING)

Service Air

Dispatcher/CSR

Silverhill, AL · On-site

$18 - $20/hr

Excellent communication and customer service skills especially under pressure * Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person) * Team player who is a self ...

Service Air

Dispatcher/CSR

Silverhill, AL · On-site

$18 - $20/hr

Excellent communication and customer service skills especially under pressure * Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person) * Team player who is a self ...

HousePro

Dispatcher & Customer Service Rep

Houston, TX · On-site

$18 - $23/hr

You will also be responsible for scheduling and dispatching the technician's to their service calls. The ideal candidate will be comfortable speaking to customers and technician's in a fast paced ...

Aire Serv of East Raleigh

Dispatcher/CSR

Raleigh, NC

$14 - $18/hr

... team and represent Aire Serv on support calls. You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by ...

Aire Serv

Dispatcher/CSR

Raleigh, NC · On-site

$14 - $18/hr

... team and represent Aire Serv on support calls. You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by ...

Air Tech of Central Florida

Dispatcher/CSR

Longwood, FL · On-site

$14.75 - $18.50/hr

We are currently seeking an experienced Dispatcher to join our dynamic team at a leading Heating ... Experience in customer support or as a client service representative. * Proven ability to meet and ...

Aire Serv

Dispatcher/CSR

Raleigh, NC · On-site

$14 - $18/hr

... team and represent Aire Serv on support calls. You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by ...

HousePro

Dispatcher & Customer Service Rep

Houston, TX

$18 - $23/hr

You will also be responsible for scheduling and dispatching the technician's to their service calls. The ideal candidate will be comfortable speaking to customers and technician's in a fast paced ...

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All JobsDispatcher Customer Service Representative Jobs

Dispatcher Customer Service Representative information

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How much do dispatcher customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for dispatcher customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Dispatcher Customer Service Representative typically handle high-pressure situations involving multiple urgent requests?

Dispatcher Customer Service Representatives often encounter high-pressure moments, especially when several urgent calls or service requests come in at once. In these situations, they must prioritize tasks based on urgency, use established protocols to allocate resources efficiently, and maintain clear communication with both customers and field personnel. Successful representatives rely on multitasking, quick decision-making, and strong organizational skills to ensure timely and accurate responses. Regular training and support from their team help them manage stress and maintain service quality during busy periods.

What are Dispatcher Customer Service Representatives?

Dispatcher Customer Service Representatives are professionals who coordinate communication between customers, service personnel, and other stakeholders to ensure efficient scheduling and dispatching of service calls or deliveries. They handle incoming requests, manage scheduling, and provide updates to both customers and field staff. Their role is vital in industries like transportation, emergency services, utilities, and logistics, where timely and accurate communication is crucial. They also resolve customer concerns, track service progress, and document interactions to ensure a high level of service quality.

What are the key skills and qualifications needed to thrive as a Dispatcher Customer Service Representative, and why are they important?

To thrive as a Dispatcher Customer Service Representative, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication tools like two-way radios or phone systems is typically required. Outstanding communication, problem-solving, and stress management skills help you excel in responding to both customers and field staff. These abilities ensure efficient coordination, timely service delivery, and high customer satisfaction in fast-paced environments.

What is the difference between Dispatcher Customer Service Representative vs Customer Support Specialist?

AspectDispatcher Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, transportation hubs, logistics officesCall centers, tech companies, retail support centers
Industry UsageTransportation, logistics, delivery servicesRetail, tech, e-commerce, service industries
Primary FocusCoordinating dispatch, scheduling, and routingAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Dispatcher Customer Service Representatives focus on coordinating logistics and dispatching services, whereas Customer Support Specialists primarily assist customers with inquiries and issue resolution. The roles often overlap in communication skills but differ in their core responsibilities and industry focus.

More about Dispatcher Customer Service Representative jobs
What cities are hiring for Dispatcher Customer Service Representative jobs? Cities with the most Dispatcher Customer Service Representative job openings:
What states have the most Dispatcher Customer Service Representative jobs? States with the most job openings for Dispatcher Customer Service Representative jobs include:
What job categories do people searching Dispatcher Customer Service Representative jobs look for? The top searched job categories for Dispatcher Customer Service Representative jobs are:
Dispatcher Customer Service Representative jobs near you
Infographic showing various Dispatcher Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
3rd Shift Dispatcher / Customer Service Representative

3rd Shift Dispatcher / Customer Service Representative

ALL FLEET INC

Zion, IL • On-site

$16.25 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time 3rd shift dispatcher for a fleet of 100+ technicians for over the road repair. Industry/Call center experience is required.
You will be joining a team of dispatchers supporting customers, calling in due to a breakdown and requesting immediate repair service, or needing standard service. For each call, you will gather the details including the problem with the truck/trailer or vehicle, the driver's location, and any special information. You Dispatch a local mobile technician to diagnose the problem. You will often serve as the lifeline at the end of the phone who will get them the help, they need to get back on the road quickly and meet their obligations.
Responsibilities of the Dispatcher / Customer Service Representative
  • Answer emergency and non-emergency calls and document important information.
  • Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
  • Ability to think ahead and plan for the most efficient routes and use of techs to complete work.
  • Operate and manage a multi-line telephone console system.
  • Prioritize and organize calls according to urgency.
  • Supervise the route and status of field units to prioritize their daily schedule.
  • Maintain and update call logs, call records, and other important documentation.
  • Computer, phone, and text communication with technicians and customers.
  • Managing large company accounts for the company's building relationship with key personnel.
  • Communicate with drivers and mechanics on repairs and service needs of trucks and trailers.
  • Investigating and resolving queries and issues raised by national accounts.

Requirements of the Dispatcher / Customer Service Representative
  • Skill in multi-tasking
  • Experience handling stressful situations
  • Excellent communication skills
  • Superb organizational and interpersonal skills.

Benefits of the Dispatcher / Customer Service Representative
  • Paid Weekly
  • Benefits Package (Health, Dental, and Vision)
  • 401K and life insurance
  • 2 weeks’ vacation time after 1 year

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