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Dispatcher Customer Service Representative Jobs (NOW HIRING)

Aire Serv

Dispatcher/CSR

Raleigh, NC · On-site

$14 - $18/hr

... team and represent Aire Serv on support calls. You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by ...

Mr. Rooter Corporation

Dispatcher & CSR

Freehold, NJ · On-site

$16 - $22/hr

Customer Service Representative and/or Dispatcher - Career Opportunity Mr. Rooter Plumbing Are you looking for a new career with paid training, steady work, and room to grow? Mr. Rooter Plumbing is ...

Aire Serv

Dispatcher/CSR

Raleigh, NC · On-site

$14 - $18/hr

... team and represent Aire Serv on support calls. You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by ...

HousePro

Dispatcher & Customer Service Rep

Houston, TX · On-site

$18 - $23/hr

You will also be responsible for scheduling and dispatching the technician's to their service calls. The ideal candidate will be comfortable speaking to customers and technician's in a fast paced ...

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All JobsTransportation And Storage JobsLogistics JobsTransportation Dispatcher JobsDispatcher Customer Service Representative Jobs

Dispatcher Customer Service Representative information

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How much do dispatcher customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for dispatcher customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a dispatcher customer service representative?

Dispatcher Customer Service Representatives are professionals who coordinate communication between customers, service personnel, and other stakeholders to ensure efficient scheduling and dispatching of service calls or deliveries. They handle incoming requests, manage scheduling, and provide updates to both customers and field staff. Their role is vital in industries like transportation, emergency services, utilities, and logistics, where timely and accurate communication is crucial. They also resolve customer concerns, track service progress, and document interactions to ensure a high level of service quality.

What are the key skills and qualifications needed to thrive as a dispatcher customer service representative?

To thrive as a Dispatcher Customer Service Representative, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication tools like two-way radios or phone systems is typically required. Outstanding communication, problem-solving, and stress management skills help you excel in responding to both customers and field staff. These abilities ensure efficient coordination, timely service delivery, and high customer satisfaction in fast-paced environments.

How does a dispatcher customer service representative typically handle high-pressure situations involving multiple urgent requests?

Dispatcher Customer Service Representatives often encounter high-pressure moments, especially when several urgent calls or service requests come in at once. In these situations, they must prioritize tasks based on urgency, use established protocols to allocate resources efficiently, and maintain clear communication with both customers and field personnel. Successful representatives rely on multitasking, quick decision-making, and strong organizational skills to ensure timely and accurate responses. Regular training and support from their team help them manage stress and maintain service quality during busy periods.

What is the difference between Dispatcher Customer Service Representative vs Customer Support Specialist?

AspectDispatcher Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, transportation hubs, logistics officesCall centers, tech companies, retail support centers
Industry UsageTransportation, logistics, delivery servicesRetail, tech, e-commerce, service industries
Primary FocusCoordinating dispatch, scheduling, and routingAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Dispatcher Customer Service Representatives focus on coordinating logistics and dispatching services, whereas Customer Support Specialists primarily assist customers with inquiries and issue resolution. The roles often overlap in communication skills but differ in their core responsibilities and industry focus.

How much does a dispatcher customer service representative earn?

A dispatcher customer service representative typically earns between $30,000 and $50,000 annually, depending on experience, location, and industry. Some roles may offer additional benefits such as overtime pay or performance bonuses, especially in transportation or logistics sectors where dispatching is common.

Is it hard to get hired as a dispatcher customer service representative?

Getting hired as a dispatcher customer service representative typically requires good communication skills, organizational ability, and sometimes prior experience in customer service or dispatching. Employers may also look for familiarity with dispatch software and a flexible schedule, but the hiring process is generally straightforward for qualified candidates. Competition can vary depending on the location and industry demand.
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Dispatcher Customer Service Representative jobs near you
Infographic showing various Dispatcher Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Dispatcher/Customer Service Representative

Saint Cloud, FL • On-site

Franks Air Conditioning Inc
Personal Services • 11 - 50 employees
Learn more about Franks Air Conditioning Incexternal

$14.75 - $20/hr

Other

Re-posted 25 days ago

Job description

Job Type
Full-time
Description
Job Summary
As a Dispatcher/Customer Service Representative (CSR), you will be a key player in maintaining operational efficiency by coordinating service calls and dispatching technicians. Your primary responsibility will be to assess customer needs and align them with technician availability, ensuring the delivery of high-quality service and seamless operations. Your ability to multitask, prioritize tasks, and handle scheduling challenges will be critical in supporting the overall success of our operations.
Key Responsibilities

  • Respond promptly to customer inquiries via phone and email, ensuring timely and accurate communication.
  • Provide detailed information regarding services, scheduling, and available options.
  • Efficiently manage service appointment scheduling and coordinate with dispatchers to ensure smooth operations and exceed customer expectations.
  • Maintain accurate records of appointments, customer details, and job statuses for reference and follow-up.
  • Address customer concerns or complaints professionally and resolve issues promptly.
  • Ensure proper follow-up to confirm issue resolution and ensure customer satisfaction.
  • Organize and maintain an up-to-date customer database and process all necessary documentation.
  • Assist with payment processing and invoicing, particularly in tenant/landlord situations.
  • Promote maintenance plans and other relevant products to enhance customer value.
  • Guide customers in making informed decisions about services to meet their needs.
  • Contribute to team discussions aimed at improving processes and enhancing service quality.
  • Maintain a clear board by moving unfinished calls to the following business day.
  • Update builders on work order statuses via builder portals.
  • Follow up on "parts ready" tickets and confirm scheduling with homeowners.
Requirements
  • High school diploma or equivalent.
  • Previous experience in dispatch, customer service, or a similar role preferred.
  • Experience in HVAC, plumbing, electrical, construction, or logistics industries is a plus.
Technical Skills:
  • Proficiency in scheduling and dispatching software (e.g., ServiceTitan).
  • Strong computer skills, including Microsoft Office (Word, Excel, Outlook).
  • Ability to use GPS tracking and mapping systems.
  • Data entry and record-keeping accuracy.
Communication & Customer Service Skills:
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Ability to handle high-pressure situations and multitask effectively.
  • Professional and courteous phone etiquette.
Organizational & Analytical Skills:
  • Strong attention to detail and ability to prioritize tasks.
  • Ability to manage multiple service requests and coordinate field technicians efficiently.
  • Strong time management skills and ability to adapt to changing priorities.
Other Key Qualifications:
  • Ability to work independently and as part of a team.
  • Strong conflict-resolution skills and ability to de-escalate difficult customer interactions.
  • Familiarity with industry terminology and procedures is a plus.
  • Ability to work flexible hours, including evenings and weekends, if required.
Why Join?
  • Competitive compensation and benefits package.
  • Opportunity to work in a dynamic and fast-paced environment.
  • Supportive team culture with growth and career development opportunities.
  • A chance to make a direct impact on customer satisfaction and operational efficiency.

If you're a highly organized, customer-focused professional looking for an exciting opportunity in dispatch and customer service, we encourage you to apply!

Apply