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Dispatcher Customer Service Representative Jobs (NOW HIRING)

HousePro

Dispatcher & Customer Service Rep

Houston, TX · On-site

$18 - $23/hr

You will also be responsible for scheduling and dispatching the technician's to their service calls. The ideal candidate will be comfortable speaking to customers and technician's in a fast paced ...

HousePro

Dispatcher & Customer Service Rep

Houston, TX · On-site

$18 - $23/hr

You will also be responsible for scheduling and dispatching the technician's to their service calls. The ideal candidate will be comfortable speaking to customers and technician's in a fast paced ...

Du-West Services Inc.

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Dispatcher Customer Service Representative

Houston, TX · On-site

$38K - $48K/yr

... our customer service representative position. Our growing company is looking for the right ... You are familiar with dispatch systems, data entry, and creating work schedules. If this sounds ...

GOOD DAY GARAGE DOORS

Dispatcher/CSR

Knoxville, TN · On-site

$42K - $55K/yr

Experience in office management, dispatch, or car is a plus. * Comfort with technology (Microsoft Office, QuickBooks, or CRM systems). * Experience with Service Titan Benefits & Growth * Competitive ...

Air FX, Inc

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Service Dispatcher/Customer Service Representative

Inverness, FL

$15 - $20/hr

Position Summary: The service dispatcher will be responsible for the entirety of the service ... customer service representatives to ensure that all customers and jobs are completed with 100 ...

StationServ

Compliance Dispatcher/CSR

Saint Martinville, LA · On-site

$14 - $17.50/hr

Position Summary StationServ is seeking a proactive, action-oriented Compliance Dispatcher/CSR (Customer Service Representative) to provide administrative and dispatch support to the Compliance ...

New

StationServ

Compliance Dispatcher/CSR

Saint Martinville, LA · On-site

$14 - $17.50/hr

Position Summary StationServ is seeking a proactive, action-oriented Compliance Dispatcher/CSR (Customer Service Representative) to provide administrative and dispatch support to the Compliance ...

New

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All JobsDispatcher Customer Service Representative Jobs

Dispatcher Customer Service Representative information

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How much do dispatcher customer service representative jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for dispatcher customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Dispatcher Customer Service Representative typically handle high-pressure situations involving multiple urgent requests?

Dispatcher Customer Service Representatives often encounter high-pressure moments, especially when several urgent calls or service requests come in at once. In these situations, they must prioritize tasks based on urgency, use established protocols to allocate resources efficiently, and maintain clear communication with both customers and field personnel. Successful representatives rely on multitasking, quick decision-making, and strong organizational skills to ensure timely and accurate responses. Regular training and support from their team help them manage stress and maintain service quality during busy periods.

Is it hard to get hired as a dispatcher?

Getting hired as a dispatcher customer service representative can vary depending on the industry and location, but generally requires good communication skills, organization, and sometimes prior experience or certifications. Employers often look for candidates who can handle stressful situations and use dispatching tools or software. Entry-level positions may be easier to obtain, while specialized roles might require more experience or training.

What are Dispatcher Customer Service Representatives?

Dispatcher Customer Service Representatives are professionals who coordinate communication between customers, service personnel, and other stakeholders to ensure efficient scheduling and dispatching of service calls or deliveries. They handle incoming requests, manage scheduling, and provide updates to both customers and field staff. Their role is vital in industries like transportation, emergency services, utilities, and logistics, where timely and accurate communication is crucial. They also resolve customer concerns, track service progress, and document interactions to ensure a high level of service quality.

What is the highest paying dispatcher job?

The highest paying dispatcher jobs are often in specialized fields such as emergency services, aviation, or transportation management, with roles like emergency dispatch supervisor or logistics director earning higher salaries. These positions typically require extensive experience, certifications, and leadership skills, and may involve working in high-pressure environments or overseeing large teams.

What are the key skills and qualifications needed to thrive as a Dispatcher Customer Service Representative, and why are they important?

To thrive as a Dispatcher Customer Service Representative, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication tools like two-way radios or phone systems is typically required. Outstanding communication, problem-solving, and stress management skills help you excel in responding to both customers and field staff. These abilities ensure efficient coordination, timely service delivery, and high customer satisfaction in fast-paced environments.

What is the difference between Dispatcher Customer Service Representative vs Customer Support Specialist?

AspectDispatcher Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, transportation hubs, logistics officesCall centers, tech companies, retail support centers
Industry UsageTransportation, logistics, delivery servicesRetail, tech, e-commerce, service industries
Primary FocusCoordinating dispatch, scheduling, and routingAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Dispatcher Customer Service Representatives focus on coordinating logistics and dispatching services, whereas Customer Support Specialists primarily assist customers with inquiries and issue resolution. The roles often overlap in communication skills but differ in their core responsibilities and industry focus.

How much does a dispatcher earn?

A dispatcher customer service representative typically earns between $30,000 and $50,000 annually, depending on experience, location, and industry. Some roles may offer additional benefits or overtime pay, especially in 24/7 operations or logistics environments.

What is a customer service representative dispatcher?

A customer service representative dispatcher is a professional who coordinates and assigns service requests or deliveries, often in industries like transportation, logistics, or emergency services. They communicate with clients and field staff via phone or radio, use dispatch software, and ensure timely response and efficient operations.
More about Dispatcher Customer Service Representative jobs
What cities are hiring for Dispatcher Customer Service Representative jobs? Cities with the most Dispatcher Customer Service Representative job openings:
What states have the most Dispatcher Customer Service Representative jobs? States with the most job openings for Dispatcher Customer Service Representative jobs include:
What job categories do people searching Dispatcher Customer Service Representative jobs look for? The top searched job categories for Dispatcher Customer Service Representative jobs are:
Dispatcher Customer Service Representative jobs near you
Infographic showing various Dispatcher Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Dispatcher Customer Service Representative

OHA Virginia LLC

Fredericksburg, VA • On-site

$18 - $20/hr

Full-time

Retirement, PTO

Posted 19 days ago

Job description

Benefits:
  • 401(k) matching
  • Opportunity for advancement
  • Paid time off

OHA Home Services
Growing Home Service company is seeking an afternoon/evening and weekend shift dispatcher! 
We are looking for an enthusiastic individual to serve as first point of contact for our customers. Candidate must be comfortable on the phone and be a great communicator. Multi-tasking and time management skills are also pivotal to the position. 
Previous dispatching experience would be beneficial but not required.

 Typical shifts would be 10am-7pm during the week and 8-5 on weekends as assigned. This is an on-site position.
Dispatcher Duties and Responsibilities: 
·        Schedule and dispatch technicians to appropriate locations using our software, email, and phones. 
·        Handle incoming calls, schedule appointments, and follow up calls. 
·        Respond to leads and promote memberships with outbound calls during slow business times. 
·        Keep customers and technicians aware of the status of orders and scheduling changes. 
·        Monitor and reply to texts from customers. 
·        Monitor and respond to leads from online resources such as Google and Yelp. 
·        Monitor the route and status of technicians to coordinate and prioritize their schedule. 
·        Provide technicians with information about traffic, obstacles, and requirements. 
·        Debrief technicians after the completion of jobs. 
·        Enter data in computer system and maintain logs and records of calls, activities, and other information. 
·        Contact customers to confirm next day appointments via phone call and email. 
Our company offers benefits to full-time employees and competitive pay. 
If you see yourself as a perfect fit, then apply today!Â