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Dispatch Customer Service Representative Jobs (NOW HIRING)

Towing Company

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Dispatcher/Customer Service Representative

Mckinney, TX · On-site

$20 - $22/hr

We are seeking a Dispatcher/Customer Service Representative to join our team! You will be responsible for accepting tow requests from several major body shop chains, coordinating with vehicle owners ...

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Dispatch Customer Service Representative information

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How much do dispatch customer service representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for dispatch customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much does a dispatcher earn?

Dispatch customer service representatives typically earn between $30,000 and $50,000 annually, depending on experience, location, and industry. Some roles may offer additional compensation through bonuses or overtime, especially in 24/7 operations or logistics environments.

How does a Dispatch Customer Service Representative typically handle high-pressure situations involving multiple urgent requests?

Dispatch Customer Service Representatives often face high-pressure scenarios where multiple service requests need immediate attention. To manage these situations effectively, they prioritize calls based on urgency, communicate clearly with both customers and field technicians, and utilize dispatch software to track assignments in real time. Staying calm, organized, and maintaining professionalism are key to ensuring timely resolutions. Team collaboration is also essential, as representatives frequently coordinate with supervisors and other dispatchers to redistribute workloads during peak times.

What is the highest paid dispatcher per hour?

The highest paid dispatch customer service representatives can earn over $25 to $30 per hour, especially those with specialized skills, experience, or working in high-demand industries like transportation or logistics. Compensation varies based on location, company, and level of responsibility, with some senior or specialized roles earning higher wages.

What is a Customer Service Representative dispatcher?

A Customer Service Representative dispatcher is a professional who coordinates and assigns service requests or deliveries to appropriate personnel, often using communication tools like radios or computer systems. They handle scheduling, track service progress, and ensure timely responses to customer needs, requiring strong communication and organizational skills.

What is the difference between Dispatch Customer Service Representative vs Customer Support Specialist?

AspectDispatch Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma; sometimes certifications in logistics or customer serviceHigh school diploma; certifications in customer service or product knowledge
Work EnvironmentCall centers, logistics offices, transportation companiesCall centers, tech companies, retail support centers
Employer & Industry UsageTransportation, delivery, logistics industriesRetail, tech, service industries
Search & Comparison IntentUnderstanding roles in dispatch and logisticsUnderstanding customer support roles and responsibilities

The Dispatch Customer Service Representative primarily manages transportation or delivery dispatches, coordinating between drivers and customers. In contrast, a Customer Support Specialist handles general customer inquiries, troubleshooting, and product or service support. While both roles require strong communication skills and customer service experience, the dispatch role is more focused on logistics coordination within transportation industries, whereas customer support specialists serve a broader range of industries and customer needs.

What are the key skills and qualifications needed to thrive as a Dispatch Customer Service Representative, and why are they important?

To thrive as a Dispatch Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with dispatch software, customer relationship management (CRM) systems, and basic office tools like phones and computers is typically required. Outstanding organizational skills, patience, and the ability to stay calm under pressure distinguish top performers in this role. These skills are crucial for efficiently coordinating services, ensuring timely responses, and maintaining high customer satisfaction.

What are Dispatch Customer Service Representatives?

Dispatch Customer Service Representatives are professionals who coordinate and schedule the dispatching of service personnel, vehicles, or deliveries in response to customer needs. They serve as the main point of contact between customers and the company, handling service requests, updating customers on status, and resolving any issues that arise during the dispatch process. Their role requires strong communication, problem-solving, and organizational skills to ensure efficient operations and high customer satisfaction.

Is it hard to get hired as a dispatcher?

Getting hired as a dispatch customer service representative can vary depending on the industry and location, but generally requires good communication skills, organization, and familiarity with dispatch software. Employers often look for previous customer service experience and sometimes require certifications or training. The hiring process may include interviews and background checks, but it is typically accessible for those with relevant skills and a clean record.
More about Dispatch Customer Service Representative jobs
What states have the most Dispatch Customer Service Representative jobs? States with the most job openings for Dispatch Customer Service Representative jobs include:
What job categories do people searching Dispatch Customer Service Representative jobs look for? The top searched job categories for Dispatch Customer Service Representative jobs are:
Dispatch Customer Service Representative jobs near you
Infographic showing various Dispatch Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Dispatcher - Customer Service Representative

Fathom Plumbing Solutions

Ann Arbor, MI • On-site

$18 - $28/hr

Full-time

Posted 29 days ago

Job description

Fathom Plumbing Solutions in Ann Arbor, MI, is hiring a part-time Dispatcher - Customer Service Representative. This is a part-time, in-office role with an hourly range from $18 to $28 per hour, depending on your experience and skills.
We also offer our part-time team generous benefits, such as:
  • Education assistance
  • Employee assistance program
  • Flexible schedule
  • Growth opportunities
  • Uniforms

ABOUT THIS ROLE
You will work part-time shifts that always fall within our business hours: Monday through Friday, 7:30 AM to 4:30 PM. Shifts may vary but will be scheduled during these times at our Ann Arbor, MI office.
As a Dispatcher - Customer Service Representative, you will spend your days answering inbound calls and web inquiries with professionalism and care, capturing job details, and educating customers about our services. You will manage a 2-week forward-looking schedule, carefully dispatching technicians based on priority, geography, and skillset. You'll communicate daily adjustments to the field team and ensure every job is entered and managed in ServiceTitan with accurate notes. Your daily responsibilities will also include following up on open estimates, assisting with invoices and QuickBooks coordination, and tracking key metrics like booking rate and schedule fill rate.
OUR COMPANY
Proudly serving Ann Arbor and Washtenaw County, we are committed to providing top-quality plumbing solutions while fostering a supportive and professional work environment for our team. We invest in our employees through training, mentorship, and clear paths for advancement, while also providing competitive compensation and benefits. You will join a diverse, dedicated team where your work is valued and your career can thrive for years to come!
WHAT WE'RE LOOKING FOR IN A DISPATCHER - CUSTOMER SERVICE REPRESENTATIVE
  • CSR, dispatch, or administrative experience (home services a plus)
  • Friendly, outgoing, and positive attitude
  • Detail-oriented and an active listener
  • Ability to follow a call script and capture key customer/job information
  • Strong, calm, and confident phone presence
  • High accountability, strong organization, and multitasking skills under pressure

Preferred:
  • Proficiency with technology; ServiceTitan and Google Suite preferred
  • Experience in residential home services (plumbing, HVAC, electrical)
  • Familiarity with membership/maintenance agreement sales
  • Comfortable handling inbound call volume without relying on a script

If you're ready to dive in and bring your attention to detail and customer service skills to a company that values your contribution, we want to hear from you! Start your journey with our easy, mobile-friendly application-just a few clicks and your new career could be underway!
Must have the ability to pass a background check and drug screening test.

Apply