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Dispatch Customer Service Representative Jobs (NOW HIRING)

Radford Overhead Doors Inc

Dispatcher/CSR

San Diego, CA

$18 - $22.50/hr

Major functions of the Dispatcher/CSR Front Desk position include customer service, processing calls, scheduling and confirming jobs, ordering parts and products, sending estimates, processing ...

EVA LOGISTICS INC.

Dispatcher

Aurora, CO · On-site

$40K - $45K/yr

Dispatch Customer Service Representative Job Overview: The Dispatch Customer Service Representative plays a crucial role in supporting operations and ensuring seamless communication between customers ...

JMI Resource

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Dispatcher / CSR (Temp-to-Perm)

Jacksonville, FL · On-site

$18 - $22/hr

Dispatcher / Customer Service Representative (Temp-to-Perm) Location: Jacksonville, FL (In-Office ... Schedule and dispatch technicians or drivers efficiently based on priority and location * Monitor ...

Titan America

Customer Service Rep II

Deerfield Beach, FL

$15.50 - $21/hr

Overview Block Dispatcher/Customer Service Representative Titan America has an immediate opening for a Dispatcher/Customer Service Representative in the Deerfield Beach Office in FL. This position ...

Titan America

Customer Service Rep II

Deerfield Beach, FL · On-site

$15.50 - $21/hr

Block Dispatcher/Customer Service Representative Titan America has an immediate opening for a Dispatcher/Customer Service Representative in the Deerfield Beach Office in FL. This position will report ...

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Dispatch Customer Service Representative information

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How much do dispatch customer service representative jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for dispatch customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Dispatch Customer Service Representative typically handle high-pressure situations involving multiple urgent requests?

Dispatch Customer Service Representatives often face high-pressure scenarios where multiple service requests need immediate attention. To manage these situations effectively, they prioritize calls based on urgency, communicate clearly with both customers and field technicians, and utilize dispatch software to track assignments in real time. Staying calm, organized, and maintaining professionalism are key to ensuring timely resolutions. Team collaboration is also essential, as representatives frequently coordinate with supervisors and other dispatchers to redistribute workloads during peak times.

How to start dispatcher with no experience?

To start as a dispatcher with no experience, focus on developing strong communication, organization, and problem-solving skills. Entry-level positions often require a high school diploma or equivalent, and some companies provide on-the-job training; familiarity with dispatch software and basic computer skills are also helpful.

What is a customer service representative dispatcher?

A customer service representative dispatcher is a professional who coordinates and assigns service requests or deliveries, often in industries like transportation or logistics. They communicate with drivers or technicians, use dispatch software, and ensure timely service delivery, typically working in a fast-paced environment with strong communication skills.

What is the difference between Dispatch Customer Service Representative vs Customer Support Specialist?

AspectDispatch Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma; sometimes certifications in logistics or customer serviceHigh school diploma; certifications in customer service or product knowledge
Work EnvironmentCall centers, logistics offices, transportation companiesCall centers, tech companies, retail support centers
Employer & Industry UsageTransportation, delivery, logistics industriesRetail, tech, service industries
Search & Comparison IntentUnderstanding roles in dispatch and logisticsUnderstanding customer support roles and responsibilities

The Dispatch Customer Service Representative primarily manages transportation or delivery dispatches, coordinating between drivers and customers. In contrast, a Customer Support Specialist handles general customer inquiries, troubleshooting, and product or service support. While both roles require strong communication skills and customer service experience, the dispatch role is more focused on logistics coordination within transportation industries, whereas customer support specialists serve a broader range of industries and customer needs.

What are the key skills and qualifications needed to thrive as a Dispatch Customer Service Representative, and why are they important?

To thrive as a Dispatch Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with dispatch software, customer relationship management (CRM) systems, and basic office tools like phones and computers is typically required. Outstanding organizational skills, patience, and the ability to stay calm under pressure distinguish top performers in this role. These skills are crucial for efficiently coordinating services, ensuring timely responses, and maintaining high customer satisfaction.

How much does dispatch get paid?

Dispatch Customer Service Representatives typically earn an average hourly wage between $14 and $20, depending on experience, location, and company. Some roles may also include bonuses or incentives based on performance, and the position often requires strong communication and organizational skills.

What are Dispatch Customer Service Representatives?

Dispatch Customer Service Representatives are professionals who coordinate and schedule the dispatching of service personnel, vehicles, or deliveries in response to customer needs. They serve as the main point of contact between customers and the company, handling service requests, updating customers on status, and resolving any issues that arise during the dispatch process. Their role requires strong communication, problem-solving, and organizational skills to ensure efficient operations and high customer satisfaction.

Is it hard to get hired as a dispatcher?

Getting hired as a dispatch customer service representative can vary depending on the industry and location, but generally requires good communication skills, organization, and familiarity with dispatching software. Employers often look for relevant experience or certifications, and some positions may require a background check or a valid driver's license. The hiring process can be competitive, but candidates with strong skills and relevant experience have good chances of securing a position.
More about Dispatch Customer Service Representative jobs
What states have the most Dispatch Customer Service Representative jobs? States with the most job openings for Dispatch Customer Service Representative jobs include:
What job categories do people searching Dispatch Customer Service Representative jobs look for? The top searched job categories for Dispatch Customer Service Representative jobs are:
Dispatch Customer Service Representative jobs near you
Infographic showing various Dispatch Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Plumbing Dispatcher - Customer Service Rep

Raptor Rooter and Plumbing

Spokane Valley, WA • On-site

$17 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 hours ago

Job description

Are you ready to join a growing team that values your hard work? At Raptor Rooter & Plumbing in Spokane Valley, WA, we are hiring a full-time Plumbing Dispatcher - Customer Service Rep to help keep our operations running smoothly.
PLUMBING DISPATCHER - CUSTOMER SERVICE REP: PAY & PERKS
This exciting opportunity offers a competitive pay range of $17 - $22 per hour, depending on experience, along with excellent benefits. This includes:
  • Health Insurance, Dental Insurance, Vision Insurance
  • Industry-Leading Pay
  • 401k with 3% matching
  • Paid Vacation
  • Parental leave
  • Weekend availability
  • Professional development assistance
  • Employee assistance program
  • Corporate discount at local fitness center
  • Consistent schedule
  • Options for growth within the company

ARE YOU A GOOD FIT FOR THIS JOB?
As a Plumbing Dispatcher - Customer Service Rep, you will work a Monday through Friday schedule with some weekend availability as needed.
Each day, you will come to work ready to create an efficient, seamless experience for both customers and field technicians. You will spend much of your day in an office environment, answering incoming client calls, scheduling service appointments, and dispatching technicians to customer homes. You will ensure clients are informed about arrival times and any delays, always striving to provide a positive experience. You will schedule calls thoughtfully to maximize technicians' time and mileage and proactively forecast schedules days and weeks in advance. Throughout the day, you will make sure all required permits are obtained and current and relay important messages between teams.
If you can do this and meet the following requirements, you might be a perfect fit!
  • High school diploma or equivalent
  • Associate's degree OR equivalent combination of education and experience
  • 2+ years of dispatch experience for a contractor or home improvement company

Supervisory, customer service, and dispatch experience are preferred but not required.
ABOUT US
Since 2017, our family-owned and local company has been serving the Washington and Idaho area with the goal of providing top-notch service to every customer we assist. Currently, we provide service plumbing and construction plumbing for residential and multi-residential clients. As we continue to grow, we will be adding commercial services to our company offerings! Some of the service jobs we take on involve leaking pipes, sump pump repairs, sump pump installations, water heaters, frozen pipes, sewage backups, and more. No job is too big or too small for us to handle. We also offer 24/7 emergency services because we know that issues can happen at any time, day or night.
In addition to giving our customers great results, we strive to provide our team with a family-like atmosphere where they feel right at home. Because we have our employees' best interests in mind, we also offer highly competitive pay and great benefits. If you're looking to join a stand-up team where you feel appreciated for your efforts, look no further!
BE OUR NEW PLUMBING DISPATCHER - CUSTOMER SERVICE REP
We encourage you to complete our initial, 3-minute, mobile-friendly application today!

Apply