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Hvac Customer Service Representative Jobs (NOW HIRING)

Luxury Air LLC

HVAC CSR/Install Coordinator

Conroe, TX · On-site

$38K - $45K/yr

Successful HVAC company in Conroe, TX is actively seeking an HVAC CSR/Install Coordinator to join our growing, highly congenial workplace. About Our Workplace: At Luxury Air LLC, we firmly believe ...

Modern Heating & Air

HVAC CSR / DISPATCHER

Altoona, IA

$16.50 - $20.50/hr

Join Our Team as a HVAC CSR / DISPATCHER Are you a master at multitasking? Do you thrive in a fast-paced environment? Are you passionate about making people FEEL GOOD INSIDE by providing top-notch ...

Modern Heating & Air

HVAC CSR / DISPATCHER

Des Moines, IA

$16.50 - $20.75/hr

Join Our Team as a HVAC CSR / DISPATCHER Are you a master at multitasking? Do you thrive in a fast-paced environment? Are you passionate about making people FEEL GOOD INSIDE by providing top-notch ...

Authority HVAC

Be Seen First

Commercial HVAC Customer Service Representative

Tempe, AZ · On-site

$50K - $60K/yr

... Customer Service position. Authority HVAC is utilized by major apparel, home furnishings ... The role of the Customer Service Representative position is to lead the "repair request" process ...

HVAC

Hvac Sales Representative

Pompano Beach, FL · On-site

$500 - $1.5K/wk

The HVAC Sales Representative plays a crucial role in driving sales within the residential HVAC ... Build and maintain strong customer relationships * Present HVAC products and solutions tailored to ...

National HVAC Service

HVAC Service Technician

Hope, AR · On-site

Job Type Full-time Description Description The commercial service technician represents National HVAC Service by serving as the direct customer contact and is responsible for servicing products and ...

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Hvac Customer Service Representative information

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How much do hvac customer service representative jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for hvac customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an HVAC customer service representative?

HVAC Customer Service Representatives are professionals who assist customers with inquiries, concerns, and service requests related to heating, ventilation, and air conditioning (HVAC) systems. They typically work for HVAC companies, helping to schedule appointments, provide product information, troubleshoot basic issues, and coordinate with technicians for service calls. Their role is essential in ensuring customer satisfaction and efficient communication between clients and the technical team.

What is the difference between Hvac Customer Service Representative vs Hvac Dispatcher?

AspectHvac Customer Service RepresentativeHvac Dispatcher
CredentialsBasic customer service skills, sometimes HVAC knowledgeCommunication skills, scheduling experience
Work EnvironmentOffice setting, customer interactionOffice or field, coordinating service calls
Employer & Industry UsageHVAC companies, service providersHVAC companies, service dispatching
Search & Comparison IntentCustomer support, service inquiriesScheduling, routing, job coordination

Hvac Customer Service Representatives primarily handle customer inquiries and support, while Hvac Dispatchers focus on scheduling and coordinating service calls. Both roles are essential in HVAC operations but differ in daily responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as an HVAC customer service representative?

To thrive as an HVAC Customer Service Representative, you need strong communication skills, a basic understanding of HVAC systems, and experience with customer service best practices, often supported by a high school diploma or equivalent. Familiarity with CRM software, scheduling platforms, and billing systems is typically required. Problem-solving, patience, and active listening are standout soft skills for effectively addressing customer needs and managing service requests. These skills ensure efficient coordination between customers and technicians, leading to higher customer satisfaction and smooth business operations.

What are the most common challenges faced by HVAC customer service representatives and how can they be managed?

HVAC Customer Service Representatives often handle high call volumes, especially during peak seasons, and must address urgent requests from customers experiencing heating or cooling issues. Managing these situations requires strong communication and problem-solving skills, as well as the ability to remain calm under pressure. Learning the basics of HVAC terminology and common troubleshooting steps can help representatives effectively relay information between customers and technicians. Building rapport with customers and coordinating efficiently with service teams are key to providing excellent support and maintaining positive client relationships.
More about Hvac Customer Service Representative jobs
What cities are hiring for Hvac Customer Service Representative jobs? Cities with the most Hvac Customer Service Representative job openings:
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What job categories do people searching Hvac Customer Service Representative jobs look for? The top searched job categories for Hvac Customer Service Representative jobs are:
Hvac Customer Service Representative jobs near you
Infographic showing various Hvac Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

HVAC Customer Service Rep

Airtron Heating & Air Conditioning - Columbus

Columbus, OH • On-site

$17 - $21/hr

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

Airtron Heating & Air Conditioning of Columbus in Columbus, OH is calling all go-getters to apply to join our amazing team as a full-time HVAC Customer Service Rep!
WHY YOU SHOULD JOIN OUR TEAM
We are a leading company that cares about its employees. We pay our HVAC Customer Service Reps a competitive wage of $17 - $21 per hour, depending on experience. In addition to your hourly rate, you will make monthly commissions by just selling service plans when our customers call us! No outbound or cold calling. Our team also enjoys great benefits, including health, paid time off (PTO), a 401(k) with company match, tuition reimbursement, a company vehicle, and room for growth. We also make it easy to apply with our initial quick mobile-optimized application. If we have your attention about this call center job, please continue reading!
ABOUT AIRTRON HEATING & AIR CONDITIONING OF COLUMBUS
Airtron Heating & Air Conditioning of Columbus has been proudly serving our customers in the Columbus, OH area for decades. We provide HVAC maintenance as well as new heating and cooling units. Customer satisfaction is our number one priority, and we are experts in our industry!
Our highly-trained technicians can solve even the most troublesome heating and air conditioning repairs and installations. Our customers appreciate the exceptional quality of the service they receive, and we love to show our employees how much we value their hard work. That's why we provide the best training, plenty of room for growth, and a healthy work/life balance. Come see what we're all about!
ARE YOU A GOOD FIT?
Ask yourself: Do you have excellent communication skills, both written and verbal? Can you manage your time well and effectively prioritize tasks? Do you present yourself professionally? Can you easily establish a good rapport with people? Are you collaborative and hardworking? If so, please consider applying for this call center position today!
YOUR LIFE AS AN HVAC CUSTOMER SERVICE REP
This HVAC call center position typically works Monday - Friday from 7:30 am - 4:30 pm. Saturdays and Sundays are required.
As an HVAC Customer Service Rep, you are the face of the company for our clients when they call. Your friendly attitude gives each client you interact with over the phone a great impression of our company. As you take incoming phone calls from potential and current clients, you answer questions, set appointments, and schedule home visits. To help all our teams work effectively together, you document accurate project details/customer concerns, monitor voicemails, respond to emails, and send appointment confirmations. With your friendly and warm demeanor, you follow up with customers over the phone to ensure everything is going well. You take pride in making sure each client is satisfied with our service!
WHAT WE NEED FROM YOU
  • Customer service skills
  • Bilingual skills preferred

If you can meet these requirements and perform this call center job as described above, we would be happy to have you as part of our team!
Location: 43228

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