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Hvac Customer Service Representative Jobs (NOW HIRING)

Habegger

HVAC Customer Service Rep

Peoria, IL

$17 - $22/hr

The Habegger Corporation is currently hiring for a full-time HVAC Customer Service Rep to provide day-to-day administrative support for our HVAC customers, as well as contribute to our sales growth ...

HomeTown Services

Customer Service Representative

Dallas, TX · On-site

$14.50 - $19.75/hr

Texas AirZone, a leading HVAC company, is seeking a motivated and customer-oriented individual to join our team as an HVAC Customer Service Representative (CSR). The CSR will play a key role in ...

Nis Air

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HVAC Analytical Service Manager

Fort Pierce, FL · On-site

$90K - $100K/yr

HVAC Analytical Service Manager to run and analyze 50+ men ... Operational type Manager, Good at HVAC Analytics, HVAC Employee Relations and HVAC Customer ...

Nis Air

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HVAC Analytical Service Manager

Fort Pierce, FL · On-site

$90K - $100K/yr

HVAC Analytical Service Manager to run and analyze 50+ men ... Operational type Manager, Good at HVAC Analytics, HVAC Employee Relations and HVAC Customer ...

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How much do hvac customer service representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for hvac customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are HVAC Customer Service Representatives?

HVAC Customer Service Representatives are professionals who assist customers with inquiries, concerns, and service requests related to heating, ventilation, and air conditioning (HVAC) systems. They typically work for HVAC companies, helping to schedule appointments, provide product information, troubleshoot basic issues, and coordinate with technicians for service calls. Their role is essential in ensuring customer satisfaction and efficient communication between clients and the technical team.

What is the difference between Hvac Customer Service Representative vs Hvac Dispatcher?

AspectHvac Customer Service RepresentativeHvac Dispatcher
CredentialsBasic customer service skills, sometimes HVAC knowledgeCommunication skills, scheduling experience
Work EnvironmentOffice setting, customer interactionOffice or field, coordinating service calls
Employer & Industry UsageHVAC companies, service providersHVAC companies, service dispatching
Search & Comparison IntentCustomer support, service inquiriesScheduling, routing, job coordination

Hvac Customer Service Representatives primarily handle customer inquiries and support, while Hvac Dispatchers focus on scheduling and coordinating service calls. Both roles are essential in HVAC operations but differ in daily responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as an HVAC Customer Service Representative, and why are they important?

To thrive as an HVAC Customer Service Representative, you need strong communication skills, a basic understanding of HVAC systems, and experience with customer service best practices, often supported by a high school diploma or equivalent. Familiarity with CRM software, scheduling platforms, and billing systems is typically required. Problem-solving, patience, and active listening are standout soft skills for effectively addressing customer needs and managing service requests. These skills ensure efficient coordination between customers and technicians, leading to higher customer satisfaction and smooth business operations.

What are the most common challenges faced by HVAC Customer Service Representatives and how can they be managed?

HVAC Customer Service Representatives often handle high call volumes, especially during peak seasons, and must address urgent requests from customers experiencing heating or cooling issues. Managing these situations requires strong communication and problem-solving skills, as well as the ability to remain calm under pressure. Learning the basics of HVAC terminology and common troubleshooting steps can help representatives effectively relay information between customers and technicians. Building rapport with customers and coordinating efficiently with service teams are key to providing excellent support and maintaining positive client relationships.
More about Hvac Customer Service Representative jobs
What cities are hiring for Hvac Customer Service Representative jobs? Cities with the most Hvac Customer Service Representative job openings:
What states have the most Hvac Customer Service Representative jobs? States with the most job openings for Hvac Customer Service Representative jobs include:
What job categories do people searching Hvac Customer Service Representative jobs look for? The top searched job categories for Hvac Customer Service Representative jobs are:
Hvac Customer Service Representative jobs near you
Infographic showing various Hvac Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
HVAC Customer Service Rep

HVAC Customer Service Rep

The Habegger Corporation

Spring Valley, IL

$17 - $22/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 24 days ago

Habegger Corporation rating

6.2

Company rating: 6.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

271st of 337 rated retail wholesalers

Job description

The Habegger Corporation is currently hiring for a full-time HVAC Customer Service Rep to provide day-to-day administrative support for our HVAC customers, as well as contribute to our sales growth in the Spring Valley, IL area. This position earns a competitive wage of $17-$22/hr., depending on experience, plus opportunities to earn up to $4,000/yr. in bonuses. Additional compensation is available for a CDL or willingness to obtain a Class C Non-CDL; we provide the truck! Employees are also eligible for an annual merit increase of up to 3%, depending on corporate guidelines.
In addition to competitive pay and our supportive culture, we offer the following benefits:
  • Health, dental, and life insurance
  • Aflac
  • 401(k) plan with up to 5% company match
  • Paid vacation
  • Sick days
  • Profit sharing
  • Flexible spending account (FSA)
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!
DAY-TO-DAY
As an HVAC Customer Service Rep, you play an integral part in supporting our sales, profit, and customer service objectives. Your professional nature serves you well as you communicate with customers both over the phone and in person. Each person trusts you with their needs because you listen intently and sincerely seek personalized HVAC solutions. While serving customers in the showroom, you confidently promote sales, monthly specials, and counter specials. You serve will-call customers by picking up and loading orders in an accurate and efficient manner as well as maintaining showroom cleanliness.
Behind the scenes, you perform administrative warehouse duties including, shipping, receiving, and facilities maintenance. With close attention to detail, you process and coordinate the filling of customer orders. Because you always stay up to date on company processes, policies, and procedures, you're able to perform your duties in an effective and successful manner. You enjoy that each day is a little different and find fulfillment in contributing to the company's success!
ABOUT THE HABEGGER CORPORATION
We are an experienced HVAC distributor that's been providing top-quality products since 1952. We have over 40 locations in 8 states and have demonstrated customer loyalty and support in helping businesses grow. Our goal is to be number one in the industry while maintaining the highest ethical standards.
Here at Habegger, our philosophy is to "hire good people, give them the tools, and get out of the way." We know that our team of outstanding employees is the reason we have the success that we do, so we offer a culture of growth, great pay, and awesome benefits.
OUR IDEAL HVAC CUSTOMER SERVICE REP
  • Professional - clean-cut and professional in appearance
  • Attentive and organized - effectively performs administrative duties
  • Outgoing - a people person that enjoys interacting with others
If this sounds like you, keep reading about this customer service opportunity to advance your administrative and sales skill set!
REQUIREMENTS
  • Exceptional communication skills
  • Working knowledge of HVAC terms
  • Basic computer skills
  • Ability to regularly lift up to 100 lbs.
  • Ability to operate a forklift or be willing to be trained on it is a plus

If you meet the above requirements, we need you. Apply today to join our team as an HVAC Customer Service Rep!
Location: 61362

Apply