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Hvac Customer Service Representative Jobs (NOW HIRING)

National HVAC Service

HVAC Service Technician

Hope, AR · On-site

Job Type Full-time Description Description The commercial service technician represents National HVAC Service by serving as the direct customer contact and is responsible for servicing products and ...

Clean Climate HVAC

HVAC SALES

Broad Brook, CT · On-site

As one of the HVAC sales representatives you will be responsible for managing a sales territory and creating new service and product accounts. As an HVAC sales representative, you retain the customer ...

National HVAC Service

HVAC Service Technician

Hope, AR · On-site

Description The commercial service technician represents National HVAC Service by serving as the direct customer contact and is responsible for servicing products and equipment on assigned work ...

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Hvac Customer Service Representative information

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How much do hvac customer service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for hvac customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an HVAC customer service representative?

HVAC Customer Service Representatives are professionals who assist customers with inquiries, concerns, and service requests related to heating, ventilation, and air conditioning (HVAC) systems. They typically work for HVAC companies, helping to schedule appointments, provide product information, troubleshoot basic issues, and coordinate with technicians for service calls. Their role is essential in ensuring customer satisfaction and efficient communication between clients and the technical team.

What are the key skills and qualifications needed to thrive as an HVAC customer service representative?

To thrive as an HVAC Customer Service Representative, you need strong communication skills, a basic understanding of HVAC systems, and experience with customer service best practices, often supported by a high school diploma or equivalent. Familiarity with CRM software, scheduling platforms, and billing systems is typically required. Problem-solving, patience, and active listening are standout soft skills for effectively addressing customer needs and managing service requests. These skills ensure efficient coordination between customers and technicians, leading to higher customer satisfaction and smooth business operations.

What are the most common challenges faced by HVAC customer service representatives and how can they be managed?

HVAC Customer Service Representatives often handle high call volumes, especially during peak seasons, and must address urgent requests from customers experiencing heating or cooling issues. Managing these situations requires strong communication and problem-solving skills, as well as the ability to remain calm under pressure. Learning the basics of HVAC terminology and common troubleshooting steps can help representatives effectively relay information between customers and technicians. Building rapport with customers and coordinating efficiently with service teams are key to providing excellent support and maintaining positive client relationships.

What is the difference between Hvac Customer Service Representative vs Hvac Dispatcher?

AspectHvac Customer Service RepresentativeHvac Dispatcher
CredentialsBasic customer service skills, sometimes HVAC knowledgeCommunication skills, scheduling experience
Work EnvironmentOffice setting, customer interactionOffice or field, coordinating service calls
Employer & Industry UsageHVAC companies, service providersHVAC companies, service dispatching
Search & Comparison IntentCustomer support, service inquiriesScheduling, routing, job coordination

Hvac Customer Service Representatives primarily handle customer inquiries and support, while Hvac Dispatchers focus on scheduling and coordinating service calls. Both roles are essential in HVAC operations but differ in daily responsibilities and skill sets.

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What cities are hiring for Hvac Customer Service Representative jobs?

Cities with the most Hvac Customer Service Representative job openings:

What states have the most Hvac Customer Service Representative jobs?

States with the most job openings for Hvac Customer Service Representative jobs include:

What job categories do people searching Hvac Customer Service Representative jobs look for?

The top searched job categories for Hvac Customer Service Representative jobs are:

Hvac Customer Service Representative jobs near you
Infographic showing various Hvac Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

HVAC Customer Service Representative

ACCURATE MECHANICAL, INC.

Chillicothe, OH • On-site

$14.50 - $19.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Residential HVAC Customer Service Representative

The Residential HVAC Customer Service Representative (CSR) plays a pivotal role in ensuring exceptional customer experiences within the residential HVAC sector of the construction industry. This position is responsible for managing customer inquiries, scheduling HVAC equipment installations and maintenance, and coordinating dispatch operations to optimize service efficiency. The CSR acts as the primary liaison between customers and field technicians, ensuring clear communication and timely resolution of service requests. By providing expert guidance and support, the CSR helps maintain high customer satisfaction and fosters long-term client relationships. Ultimately, this role contributes significantly to the operational success and reputation of the company by delivering reliable and professional customer service.

Minimum Qualifications:

  • High school diploma or equivalent.
  • 1-year proven experience in customer service roles, preferably within the HVAC or construction industry.
  • Basic knowledge of HVAC equipment and installation processes.
  • Strong organizational skills with the ability to manage multiple tasks and dispatch schedules simultaneously.
  • Proficiency in using dispatching software and customer relationship management (CRM) tools.

Preferred Qualifications:

  • Certification or training related to HVAC systems or construction industry standards.
  • Experience with advanced dispatching systems and inventory management.
  • Excellent communication skills with a focus on conflict resolution and customer satisfaction.
  • Familiarity with local building codes and safety regulations related to HVAC installation.
  • Bilingual abilities to support diverse customer populations.

Responsibilities:

  • Respond promptly and professionally to customer inquiries regarding HVAC equipment and installation services.
  • Schedule and dispatch HVAC technicians to residential job sites, ensuring efficient allocation of resources and timely service delivery.
  • Maintain accurate records of customer interactions, service requests, and dispatch activities using company software systems.
  • Collaborate with field technicians and management to resolve any service issues or delays, keeping customers informed throughout the process.
  • Provide detailed information to customers about HVAC products, installation procedures, and maintenance recommendations to support informed decision-making.

Skills:

The required skills such as HVAC or Plumbing equipment knowledge and installation understanding enable the CSR to accurately address customer questions and coordinate technical services effectively. Dispatching skills are critical for managing technician schedules and ensuring timely service delivery, which directly impacts customer satisfaction. Providing great customer service involves active listening, empathy, and clear communication to build trust and resolve issues efficiently. Preferred skills like advanced dispatching and familiarity with industry regulations enhance the CSR's ability to optimize operations and maintain compliance. Together, these skills ensure the CSR can support both customers and field teams, contributing to smooth workflows and positive service outcomes.

Benefits:

  • PTO per company policy
  • 6 paid holidays
  • 401(K) plan, including company match
  • Health, Dental, Vision, STD Life Insurance
  • 125 Plan

Equal Opportunity Employer

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin, veteran or disability.

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