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Hvac Customer Service Representative Jobs (NOW HIRING)

Clean Climate HVAC

HVAC SALES

Broad Brook, CT · On-site

As one of the HVAC sales representatives you will be responsible for managing a sales territory and creating new service and product accounts. As an HVAC sales representative, you retain the customer ...

Clean Climate HVAC

HVAC SALES

Broad Brook, CT

As one of the HVAC sales representatives you will be responsible for managing a sales territory and creating new service and product accounts. As an HVAC sales representative, you retain the customer ...

National HVAC Service

HVAC Service Technician

Hope, AR · On-site

Description The commercial service technician represents National HVAC Service by serving as the direct customer contact and is responsible for servicing products and equipment on assigned work ...

AIG

Customer Service Representative, HVAC

Jeffersonville, IN · Hybrid

$15.25 - $20.75/hr

Customer Service Representative, HVAC Our Customer Service Representative, HVAC position is a great opportunity to join our growing team! This position is Hybrid working in our Jeffersonville, IN ...

AIG

Customer Service Representative, HVAC

Jeffersonville, IN · Hybrid

$15.25 - $20.75/hr

Customer Service Representative- Warranty Our Customer Service Representative, HVAC position is a great opportunity to join our growing team! This position is Hybrid working in our Jeffersonville, IN ...

TRS Heating & Air Conditioning

Be Seen First

HVAC Senior Service Technician

Buffalo, NY · On-site

$30 - $40/hr

The right candidate will represent our long-standing values of honesty, reliability, and customer ... Consistent, year-round work HVAC Service Technician Responsibilities * Diagnose, troubleshoot ...

Urgent

Total Comfort HVAC

HVAC Installer

Ormond Beach, FL · On-site

... service, and creating growth opportunities for the people who represent us in the field. At SSP ... Communicate clearly with customers and team members * Support apprentice development and team ...

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Hvac Customer Service Representative information

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How much do hvac customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for hvac customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an HVAC customer service representative?

HVAC Customer Service Representatives are professionals who assist customers with inquiries, concerns, and service requests related to heating, ventilation, and air conditioning (HVAC) systems. They typically work for HVAC companies, helping to schedule appointments, provide product information, troubleshoot basic issues, and coordinate with technicians for service calls. Their role is essential in ensuring customer satisfaction and efficient communication between clients and the technical team.

What is the difference between Hvac Customer Service Representative vs Hvac Dispatcher?

AspectHvac Customer Service RepresentativeHvac Dispatcher
CredentialsBasic customer service skills, sometimes HVAC knowledgeCommunication skills, scheduling experience
Work EnvironmentOffice setting, customer interactionOffice or field, coordinating service calls
Employer & Industry UsageHVAC companies, service providersHVAC companies, service dispatching
Search & Comparison IntentCustomer support, service inquiriesScheduling, routing, job coordination

Hvac Customer Service Representatives primarily handle customer inquiries and support, while Hvac Dispatchers focus on scheduling and coordinating service calls. Both roles are essential in HVAC operations but differ in daily responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as an HVAC customer service representative?

To thrive as an HVAC Customer Service Representative, you need strong communication skills, a basic understanding of HVAC systems, and experience with customer service best practices, often supported by a high school diploma or equivalent. Familiarity with CRM software, scheduling platforms, and billing systems is typically required. Problem-solving, patience, and active listening are standout soft skills for effectively addressing customer needs and managing service requests. These skills ensure efficient coordination between customers and technicians, leading to higher customer satisfaction and smooth business operations.

What are the most common challenges faced by HVAC customer service representatives and how can they be managed?

HVAC Customer Service Representatives often handle high call volumes, especially during peak seasons, and must address urgent requests from customers experiencing heating or cooling issues. Managing these situations requires strong communication and problem-solving skills, as well as the ability to remain calm under pressure. Learning the basics of HVAC terminology and common troubleshooting steps can help representatives effectively relay information between customers and technicians. Building rapport with customers and coordinating efficiently with service teams are key to providing excellent support and maintaining positive client relationships.
More about Hvac Customer Service Representative jobs
What cities are hiring for Hvac Customer Service Representative jobs? Cities with the most Hvac Customer Service Representative job openings:
What states have the most Hvac Customer Service Representative jobs? States with the most job openings for Hvac Customer Service Representative jobs include:
What job categories do people searching Hvac Customer Service Representative jobs look for? The top searched job categories for Hvac Customer Service Representative jobs are:
Hvac Customer Service Representative jobs near you
Infographic showing various Hvac Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

HVAC SALES

Clean Climate HVAC

Broad Brook, CT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

We have an immediate opening for an experienced HVAC sales representative. As one of the HVAC sales representatives you will be responsible for managing a sales territory and creating new service and product accounts. As an HVAC sales representative, you retain the customer's relationship with FSI Oil & Propane Inc. , meet all their HVAC requests, and ensure that customers receive outstanding customer service from all of the HVAC departments.
HVAC Sales Duties & Responsibilities:
  • Serve as the leader of the sales process to ensure customer satisfaction.
  • Establish customer rapport with products and services.
  • Form accurate and complete sales proposals
  • Help facilitate post-sale transitions with installation managers and installers.
  • Educating prospective customers on the superior quality products/services
  • Continually call on assigned accounts by company policy and procedure.
  • Follow-up with existing sales bids and leads
  • Maintain customer information updated on account
  • Participate in training on the latest industry technologies
  • Supporting team members and peers to achieve set goals

HVAC Sales Requirements:
  • Valid driver's license
  • High school or equivalent
  • At least two years of sales experience required.
  • Customer Service experience
  • Understanding of advanced principles of air conditioning, and heating,
  • Reliable and self-motivated
  • Excellent time management skills
  • Excellent written, verbal, and interpersonal skills
  • Able to work full time

Benefits:
  • Medical, Dental and Vision
  • Matching 401(k) Program
  • Paid Holidays, Vacation, Sick Time
  • Bonuses and more available

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