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Hvac Customer Service Representative Jobs (NOW HIRING)

AIG

Customer Service Representative, HVAC

Jeffersonville, IN · Hybrid

$15.25 - $20.75/hr

Customer Service Representative, HVAC Our Customer Service Representative, HVAC position is a great opportunity to join our growing team! This position is Hybrid working in our Jeffersonville, IN ...

Snyder Air Conditioning Plumbing and Electrical

Be Seen First

HVAC Service Tech

Jacksonville, FL · On-site

$50K - $100K/yr

Customer-Centric Focus: Join us in delivering exceptional HVAC services to our residential HVAC customers, making a positive impact on their experiences. Ready to Make a Significant Impact? Take the ...

AirHeads HVAC

HVAC Sales Representative

Temple, TX

$450/wk

... HVAC Sales Representative to join our team. This position is paid $450 a week salary, with spiffs ... From the beginning, our main focus was to provide the highest level of service and customer ...

AIG

Customer Service Representative, HVAC

Jeffersonville, IN · Hybrid

$15.50 - $21/hr

Customer Service Representative- Warranty Our Customer Service Representative, HVAC position is a great opportunity to join our growing team! This position is Hybrid working in our Jeffersonville, IN ...

AirHeads HVAC

HVAC Sales Representative

Temple, TX · On-site

$450/wk

... HVAC Sales Representative to join our team. This position is paid $450 a week salary, with spiffs ... From the beginning, our main focus was to provide the highest level of service and customer ...

Total Comfort HVAC

HVAC Installer

Ormond Beach, FL · On-site

... service, and creating growth opportunities for the people who represent us in the field. At SSP ... Communicate clearly with customers and team members * Support apprentice development and team ...

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Hvac Customer Service Representative information

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How much do hvac customer service representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for hvac customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are HVAC Customer Service Representatives?

HVAC Customer Service Representatives are professionals who assist customers with inquiries, concerns, and service requests related to heating, ventilation, and air conditioning (HVAC) systems. They typically work for HVAC companies, helping to schedule appointments, provide product information, troubleshoot basic issues, and coordinate with technicians for service calls. Their role is essential in ensuring customer satisfaction and efficient communication between clients and the technical team.

What is the difference between Hvac Customer Service Representative vs Hvac Dispatcher?

AspectHvac Customer Service RepresentativeHvac Dispatcher
CredentialsBasic customer service skills, sometimes HVAC knowledgeCommunication skills, scheduling experience
Work EnvironmentOffice setting, customer interactionOffice or field, coordinating service calls
Employer & Industry UsageHVAC companies, service providersHVAC companies, service dispatching
Search & Comparison IntentCustomer support, service inquiriesScheduling, routing, job coordination

Hvac Customer Service Representatives primarily handle customer inquiries and support, while Hvac Dispatchers focus on scheduling and coordinating service calls. Both roles are essential in HVAC operations but differ in daily responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as an HVAC Customer Service Representative, and why are they important?

To thrive as an HVAC Customer Service Representative, you need strong communication skills, a basic understanding of HVAC systems, and experience with customer service best practices, often supported by a high school diploma or equivalent. Familiarity with CRM software, scheduling platforms, and billing systems is typically required. Problem-solving, patience, and active listening are standout soft skills for effectively addressing customer needs and managing service requests. These skills ensure efficient coordination between customers and technicians, leading to higher customer satisfaction and smooth business operations.

What are the most common challenges faced by HVAC Customer Service Representatives and how can they be managed?

HVAC Customer Service Representatives often handle high call volumes, especially during peak seasons, and must address urgent requests from customers experiencing heating or cooling issues. Managing these situations requires strong communication and problem-solving skills, as well as the ability to remain calm under pressure. Learning the basics of HVAC terminology and common troubleshooting steps can help representatives effectively relay information between customers and technicians. Building rapport with customers and coordinating efficiently with service teams are key to providing excellent support and maintaining positive client relationships.
More about Hvac Customer Service Representative jobs
What cities are hiring for Hvac Customer Service Representative jobs? Cities with the most Hvac Customer Service Representative job openings:
What states have the most Hvac Customer Service Representative jobs? States with the most job openings for Hvac Customer Service Representative jobs include:
What job categories do people searching Hvac Customer Service Representative jobs look for? The top searched job categories for Hvac Customer Service Representative jobs are:
Hvac Customer Service Representative jobs near you
Infographic showing various Hvac Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
HVAC Service Technician

HVAC Service Technician

National HVAC Service

Fort Smith, AR • On-site

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

Job Type
Full-time
Description
The commercial service technician represents National HVAC Service by serving as the direct customer contact and is responsible for servicing products and equipment on assigned work orders, ensuring customer satisfaction by identifying, analyzing, diagnosing and repairing equipment and systems at customer's location. Service technicians work closely with the dispatcher and their team leader for daily assignments, materials acquisition and weekly scheduling.
In this position you will establish and maintain a positive relationship with customers, vendors and co-workers through effective oral, written and electronic communication skills via phone, computer, and face to face. You will perform scheduled and unscheduled preventative maintenance, inspections, site surveys and service requests including repair, replacement and modifications of equipment or systems as needed or requested by customers. Communicating with customers, customer service reps/dispatchers, project managers and service managers regarding service call findings and recommendations is required. Job stress will range from moderate to extreme, with an average day being moderately stressful.
About National HVAC Service:
National HVAC Service provides exceptional HVAC, building automation and energy services in commercial, industrial and mission critical buildings. Career opportunities are abundant as we are part of the nationwide Service Logic organization comprised of similar companies working together across the United States.
Benefits Include:
  • Paid Time Off
  • Incredible healthcare benefits with low employee contribution required
  • 401(k) Plan with company match
  • Company paid holidays
  • Company vehicle
  • Company cell phone
  • Available reimbursement for continuing education and training to invest in the careers of our employees
  • Dynamic work environment focused on customer satisfaction through employee team empowerment

Requirements
  • 5+ years' experience as a HVAC Technician
  • Valid drivers' license
  • Computer literacy
  • EPA Universal certification
  • Excellent customer service skills
  • Must be able to work independently and as a team member
  • Strong communication and documentation skills
  • Satisfactory completion of company background check, drug screening, and motor vehicle report

Apply