Allegiant Air Customer Service Jobs (NOW HIRING)

Summary
The Heavy Maintenance and Induction Manager supervises Allegiant Air’s heavy maintenance, modification and aircraft induction work performed by outside maintenance vendors. Act as a company representative interfacing with all respective parties required to accomplish the scheduled work.

Visa Sponsorship Available
No

Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education:  High School Diploma/GED
Education Details:  
Certification:  Yes
Certification Details:  
Airframe and Powerplant license
Years of Experience:  

Minimum six (6) years working on A320 and 737 type aircraft.
Minimum five (5) years managing direct reports or working remotely without direct supervision.
Minimum ten (10) years of experience in Heavy Maintenance of part 121 heavy transport category aircraft or equivalent.
Credit Check:  No                                                                                                                                                                          Valid/Unexpired Passport Book : Yes                                                                                                                        Valid/Unexpired Driver's License: Yes

• All personnel holding certificates must have exercised the privileges of their certificate for at least six (6)           months of the previous twenty-four (24) months or have FAA approval if recent experience is not met.
• Excellent interpersonal, verbal and written skills to effectively communicate in a variety of settings across all     organizational levels.
• Advanced troubleshooting skills, including systems, avionics, and Powerplant.
• Ability to coordinate and successfully execute on projects that involve multiple dependent departments.
• Superior problem solving and conflict resolution abilities, solid judgement.
• Proven ability to multitask and balance multiple priorities simultaneously with the ability to be flexibility           with the changing needs of the business.
• A320 General Familiarization Course of Airbus A320 course.

Preferred Requirements
• Associate's degree or higher education preferred.

Job Duties
• Provide direct supervision of aircraft induction and heavy maintenance activities at Allegiant Air’s                       maintenance provider locations to make sure the work is performed in accordance with regulatory and               company requirement.
• Primary point of contact between Allegiant Air (AAY) and heavy maintenance providers. Liaise aircraft status     to AAY maintenance control, set ETS and advise times. Facilitate aircraft movements.
• Coordinate with various Allegiant Air departments and seek resolution of problems or obstacles affecting            the timely delivery of aircraft.
• Manage reporting of service provider’s performance on a daily basis and ensure work is performed to                 contractual and budgetary requirement.
• Review and analyze provider invoices and recommend adjustments or corrections.
• Provide financial approval on non-routine costs and unit vendor invoicing cost for accuracy and adherence       to budget.
• Supervise vendors and maintain proper completion of A/C records, computer data entry and required forms.
• if necessary, sign work records in connection to work performed and act as liaison between vendor and AAY     records department.
• Identify and recommend beneficial changes to the Maintenance Program.
• Assist in the development of the heavy maintenance plan for each aircraft check visit.
• Ensure that all heavy maintenance visits are accomplished in accordance with applicable Federal Aviation         Regulations, Allegiant Air policies & procedures, and manufacturer’s manuals.
• Coordinate with regulatory inspectors (FAA DARs) to perform aircraft conformity inspection as well as aging        aircraft inspections.
•  Review aircraft records (i.e. FAA Airworthiness Directives) and prepare aircraft induction records for                      approval and transition into the allegiant ops spec (revenue service).
• Ensure any direct reports understand and apply our Customer Commitment and customer service standards      to their daily responsibilities as appropriate.
• Model Allegiant’s customer service standards in personal actions and when providing leadership direction.
• Other duties as assigned.

Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement
We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.