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Customer Service Leadership Jobs (NOW HIRING)

Wegmans

Customer Service Leader

Gambrills, MD · On-site

$19.75 - $20.50/hr

Provide incredible service to customers and engage collaboratively with employees * Quickly ... Transferable Skills Help Veterans Find Success at Wegmans Organization, teamwork, leadership, high ...

Mapco Express

Customer Service Leader - 5221

AL · On-site

Customer Service Leader Opportunity Position Responsibilities: - Meet company customer service standards. - Follow company cash control policies and procedures. - Adhere to all laws and regulations ...

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Customer Service Leadership information

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$24.5K

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How much do customer service leadership jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer service leadership in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is customer service leadership?

Customer service leadership involves managing and guiding customer service teams to ensure high-quality support and positive customer experiences. It requires strong communication, problem-solving skills, and the ability to develop strategies that improve service efficiency and customer satisfaction.

What is the difference between Customer Service Leadership vs Customer Service Supervisor?

AspectCustomer Service LeadershipCustomer Service Supervisor
Required CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOversees multiple teams or departments, strategic planningManages daily customer service operations, team supervision
Employer & Industry UsageUsed across industries for guiding customer service teamsCommonly used in retail, hospitality, call centers
Search & Comparison IntentUnderstanding leadership roles in customer serviceLooking for supervisory responsibilities and daily tasks

Customer Service Leadership focuses on strategic oversight and guiding multiple teams, often requiring leadership experience. Customer Service Supervisor handles daily team management and direct customer interactions. Both roles are vital in customer service but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive in Customer Service Leadership, and why are they important?

To thrive in Customer Service Leadership, strong skills in team management, conflict resolution, and customer relationship management are essential, often supported by experience or education in business or communications. Familiarity with CRM software, call center technologies, and data analytics tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding leaders in this field demonstrate empathy, decisive problem-solving, and the ability to mentor and motivate teams. These skills are crucial for driving customer satisfaction, improving team performance, and achieving organizational service goals.

What are some common challenges faced by Customer Service Leaders, and how can they effectively address them?

Customer Service Leaders often encounter challenges such as managing high team workloads, maintaining consistent service quality, and handling escalated customer issues. To address these, leaders can implement regular training sessions, encourage open team communication, and use data-driven performance metrics to identify areas for improvement. Additionally, fostering a supportive team culture and providing clear escalation protocols help ensure both team members and customers receive the support they need. Proactive leadership and adaptability are key to overcoming these challenges and driving continuous improvement.

Is it what's the salary potential for customer service leadership roles?

Customer Service Leadership roles typically have a salary range from $45,000 to $85,000 annually, depending on experience, location, and company size. Senior positions or those in larger organizations can offer higher compensation, often exceeding $100,000 with additional bonuses or benefits.

What jobs pay 4000 a week without a degree?

Customer Service Leadership roles typically do not pay $4,000 a week without a degree; however, high-level sales positions, certain management roles, or specialized consulting jobs in related fields can reach that income level through commissions, bonuses, or profit sharing. These roles often require extensive experience, strong communication skills, and industry knowledge rather than formal degrees.

What is the highest paying job in customer service?

The highest paying roles in customer service typically include Customer Service Director, Customer Experience Executive, or Call Center Operations Manager, with salaries often exceeding $100,000 annually. These positions require extensive leadership skills, industry experience, and often involve overseeing large teams or strategic initiatives.
More about Customer Service Leadership jobs
What cities are hiring for Customer Service Leadership jobs? Cities with the most Customer Service Leadership job openings:
What states have the most Customer Service Leadership jobs? States with the most job openings for Customer Service Leadership jobs include:
What job categories do people searching Customer Service Leadership jobs look for? The top searched job categories for Customer Service Leadership jobs are:
Customer Service Leadership jobs near you
Infographic showing various Customer Service Leadership job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 100% In-person job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Service Leader

Customer Service Leader

Wegmans

Gambrills, MD • On-site

$19.75 - $20.50/hr

Full-time

Medical, Life, Retirement, PTO

Posted 6 days ago

Wegmans Food Markets rating

7.9

Company rating: 7.9 out of 10

Based on 830 frontline employees who took The Breakroom Quiz

4th of 121 rated grocery stores

Job description

At Wegmans, our employees are ambassadors of incredible customer service and strive to answer questions, solve problems and assist in a variety of ways. As a member of the Service Desk team, you will be on the front line of ensuring customer satisfaction. As a team leader in this department, you will oversee the operations of the service desk and will lead and develop a team of employees. If you're an outgoing people person who enjoys working with others and can solve problems with ease and efficiency, this could be the role for you!
What You'll Do
  • Provide incredible service to customers and engage collaboratively with employees
  • Quickly identify and provide solutions or resources to assist customers
  • Adhere to and uphold company policies, procedures, and guidelines
  • Administer Shopper's Club program, check out customers as necessary, perform refunds and exchanges
  • Assist with lottery machines, issue gift cards, sell stamps and maintain the bottle return room (may vary by location)
  • Manage employee performance and development by providing resources, training, feedback

Requirements
  • 1 or more years of work experience in a customer service environment
  • Ability to quickly learn and adapt to new situations
  • Computer skills

Preferred Qualifications
  • Experience leading a team
  • Passion and expertise in relevant products

At Wegmans, we've always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*
  1. Paid time off (PTO) to help you balance your personal and work life
  2. Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
  3. Health care benefits that provide a high level of coverage at a low cost to you
  4. Retirement plan with a 401(k) match
  5. A generous scholarship program to help employees meet their educational goals
  6. LiveWell Employee & Family program to support your emotional, work-life and financial wellness

Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
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About Wegmans Food Markets

Sourced by ZipRecruiter

Wegmans Food Markets, situated in Rochester, NY, US, is a widely recognized name in the retail grocery industry. The company was founded in 1916 by Walter Wegman as Rochester Fruit and Vegetable Company and has since been providing a diverse series of high-quality grocery products. It is built on the mission of “helping families live healthier, better lives through food.” Core values of caring, high standards, making a difference, respect, and empowerment drive the firm to uphold its quality, bringing every meal an opportunity for happiness. Wegmans has been celebrated with multiple accolades and was named the best grocery chain in the U.S. by Food & Wine in 2020.

Industry

Food and beverage stores

Company size

10,000+ Employees

Headquarters location

Rochester, NY, US

Year founded

1916

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