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Customer Service Leadership Jobs in California (NOW HIRING)

GO Car Wash

Customer Service Lead

Moreno Valley, CA · On-site

$19.50/hr

If you love cars, enjoy leading others, and thrive in a fast-paced environment, then join us! About the Role: As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role ...

GO Car Wash

Customer Service Lead

Moreno Valley, CA · On-site

$19.50/hr

If you love cars, enjoy leading others, and thrive in a fast-paced environment, then join us! About the Role: As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role ...

Vallarta Supermarkets

Customer Service Lead

Duarte, CA · On-site

$20.70 - $25.40/hr

Customer Service Lead Tienda: Duarte #79 Wage: $20.70 - $25.40 Categoría: full-time Join the ... This role serves as a frontline leader, assisting with training, coaching, and resolving customer ...

The Hankey Group

Customer Service Lead

San Diego, CA

$26 - $30/hr

Client & Operational Leadership * Serves as the primary escalation point for complex client and ... customer and client inquiries by maintaining expert-level knowledge of products, services, and ...

CULA

Customer Service Lead

San Diego, CA · On-site

$26 - $30/hr

Client & Operational Leadership * Serves as the primary escalation point for complex client and ... customer and client inquiries by maintaining expert-level knowledge of products, services, and ...

Hankey Group External

Customer Service Lead

San Diego, CA · On-site

$26 - $30/hr

Client & Operational Leadership * Serves as the primary escalation point for complex client and ... customer and client inquiries by maintaining expert-level knowledge of products, services, and ...

Westlake Financial

Customer Service Lead

San Diego, CA · On-site

$26 - $30/hr

Client & Operational Leadership * Serves as the primary escalation point for complex client and ... customer and client inquiries by maintaining expert-level knowledge of products, services, and ...

CULA

Customer Service Lead

San Diego, CA · On-site

$26 - $30/hr

Client & Operational Leadership * Serves as the primary escalation point for complex client and ... customer and client inquiries by maintaining expert-level knowledge of products, services, and ...

Howmet

Customer Service Lead

Simi Valley, CA · On-site

$70K - $85K/yr

Leading and developing a team to drive the operation excellence in Customer Service functions. * Set team objectives, monitor performance, and ensure achievement of Key Performance Indicators (KPIs)

Howmet Aerospace

Customer Service Lead

Simi Valley, CA · On-site

$70K - $85K/yr

Leading and developing a team to drive the operation excellence in Customer Service functions. * Set team objectives, monitor performance, and ensure achievement of Key Performance Indicators (KPIs)

Howmet Aerospace

Customer Service Lead

Simi Valley, CA · On-site

$70 - $85/hr

Leading and developing a team to drive the operation excellence in Customer Service functions. Set team objectives, monitor performance, and ensure achievement of Key Performance Indicators (KPIs)

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All JobsCustomer Service Leadership JobsCustomer Service Leadership Jobs in California

Customer Service Leadership information

See California salary details

$24.2K

$57.2K

$99.7K

How much do customer service leadership jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer service leadership in California is $57,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer service leaders, and how can they effectively address them?

Customer Service Leaders often encounter challenges such as managing high team workloads, maintaining consistent service quality, and handling escalated customer issues. To address these, leaders can implement regular training sessions, encourage open team communication, and use data-driven performance metrics to identify areas for improvement. Additionally, fostering a supportive team culture and providing clear escalation protocols help ensure both team members and customers receive the support they need. Proactive leadership and adaptability are key to overcoming these challenges and driving continuous improvement.

What are the key skills and qualifications needed to thrive in customer service leadership, and why are they important?

To thrive in Customer Service Leadership, strong skills in team management, conflict resolution, and customer relationship management are essential, often supported by experience or education in business or communications. Familiarity with CRM software, call center technologies, and data analytics tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding leaders in this field demonstrate empathy, decisive problem-solving, and the ability to mentor and motivate teams. These skills are crucial for driving customer satisfaction, improving team performance, and achieving organizational service goals.

What is the difference between Customer Service Leadership vs Customer Service Supervisor?

AspectCustomer Service LeadershipCustomer Service Supervisor
Required CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOversees multiple teams or departments, strategic planningManages daily customer service operations, team supervision
Employer & Industry UsageUsed across industries for guiding customer service teamsCommonly used in retail, hospitality, call centers
Search & Comparison IntentUnderstanding leadership roles in customer serviceLooking for supervisory responsibilities and daily tasks

Customer Service Leadership focuses on strategic oversight and guiding multiple teams, often requiring leadership experience. Customer Service Supervisor handles daily team management and direct customer interactions. Both roles are vital in customer service but differ in scope and responsibilities.

What does a customer service leadership do?

A customer service leadership role involves overseeing customer service teams, developing strategies to improve customer satisfaction, and ensuring efficient resolution of customer issues. They often manage staff, set performance standards, and use tools like CRM systems to monitor service quality and team productivity.

What are popular job titles related to Customer Service Leadership jobs in California?

For Customer Service Leadership jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Service Leadership jobs in California look for?

The top searched job categories for Customer Service Leadership jobs in California are:

Customer Service Leadership jobs near you
Infographic showing various Customer Service Leadership job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,239 per year, or $27.5 per hour.

Customer Service Coordinator

Millennium Health

San Diego, CA • On-site, Remote

$17 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients' recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.
The Customer Service Coordinator (CSC) is responsible for ensuring the smooth operation of the Customer Service department by providing essential clerical and administrative support. This position demands a high level of organizational skill, attention to detail, and the ability to handle multiple tasks efficiently.
Schedule: Monday through Friday, 9 am PDT -5:30 pm PDT.
The following are intended to be examples of the accountabilities for which the person in this position is responsible. This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.
  • Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows.
  • Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records.
  • Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries.
  • Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers.
  • Expertly process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications
  • Facilitate the company's monthly Order Entry Verification process per the given Standard Operating Procedure.
  • Ensure adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards.
  • Other duties and special projects as assigned or required by Customer Service Leadership.
  • Maintain regular and reliable attendance

Requirements
  • High school diploma, minimum requirement
  • 1+ years general administrative/clerical experience
  • Basic knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook
  • Knowledge of HIPAA, confidentiality, and compliance policies, procedures, and standards
  • Experience handling written communication with internal and external customers
  • Availability during Pacific Time business hours
  • Knowledge of Salesforce.com preferred

Benefits
  • Medical, Dental, Vision, Disability Insurance
  • 401(k) with Company Match
  • Paid Time off and Holidays
  • Tuition Assistance
  • Behavioral and Health Care Resources

Potential Hiring Range:
  • Annual salary: $17-$19per hour

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