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Customer Service Leadership Jobs in Indiana (NOW HIRING)

SpartanNash Company

Lead, Customer Service

Nappanee, IN · On-site

This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer ...

SpartanNash Company

Lead, Customer Service

Granger, IN · On-site

This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer ...

SpartanNash

Lead, Customer Service

Nappanee, IN · On-site

This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer ...

SpartanNash

Lead, Customer Service

Granger, IN · On-site

This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer ...

Dave Carter & Associates, Inc.

Customer Service

Goshen, IN

$14.25 - $19.25/hr

As a national leader serving industries like RV, modular housing, and specialty vehicles, we pride ourselves on delivering exceptional service and expertise. Now, we're looking for a Customer Service ...

KFC

Customer Service

Evansville, IN

$10 - $13/hr

Now Hiring: Customer Service (Team Member) | Part-Time Build a strong Foundation both ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

KFC

Customer Service

Indianapolis, IN

$10 - $13/hr

Now Hiring: Customer Service (Team Member) | Part-Time Build a strong Foundation both ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

KFC

Customer Service

Brownsburg, IN

$10 - $13/hr

Now Hiring: Customer Service (Team Member) | Part-Time Build a strong Foundation both ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

KFC

Customer Service

Carmel, IN · On-site

$10 - $13/hr

Now Hiring: Customer Service (Team Member) | Part-Time Build a strong Foundation both ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

KFC

Customer Service

Shelbyville, IN

$10 - $13/hr

Now Hiring: Customer Service (Team Member) | Part-Time Build a strong Foundation both ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

KFC

Customer Service

Warsaw, IN

$10 - $13/hr

Now Hiring: Customer Service (Team Member) | Part-Time Build a strong Foundation both ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

dbi

Customer Service

Greenwood, IN

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Know when to escalate and partner with leadership team. * Communicate how alterations can play an ...

KFC

Customer Service

Lafayette, IN

$10 - $13/hr

Now Hiring: Customer Service (Team Member) | Part-Time Build a strong Foundation both ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

KFC

Customer Service

Kendallville, IN · On-site

$10 - $13/hr

Now Hiring: Customer Service (Team Member) | Part-Time Build a strong Foundation both ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

KFC

Customer Service

Auburn, IN

$10 - $13/hr

Now Hiring: Customer Service (Team Member) | Part-Time Build a strong Foundation both ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

KFC

Customer Service

Bloomington, IN

$10 - $13/hr

Now Hiring: Customer Service (Team Member) | Part-Time Build a strong Foundation both ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

KFC

Customer Service

Fort Wayne, IN

$10 - $13/hr

Now Hiring: Customer Service (Team Member) | Part-Time Build a strong Foundation both ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

KFC

Customer Service

Anderson, IN

$10 - $13/hr

Now Hiring: Customer Service (Team Member) | Part-Time Build a strong Foundation both ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

KFC

Customer Service

West Lafayette, IN · On-site

$10 - $13/hr

Now Hiring: Customer Service (Team Member) | Part-Time Build a strong Foundation both ... Excellent communication skills, management/leadership and organizational skills. * Physical ...

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Showing results 1-20

All JobsCustomer Service Leadership JobsCustomer Service Leadership Jobs in Indiana

Customer Service Leadership information

See Indiana salary details

$23.3K

$55.2K

$96.1K

How much do customer service leadership jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer service leadership in Indiana is $55,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,600.00 per year, depending on experience, location, and employer.

What is customer service leadership?

Customer service leadership involves managing and guiding customer service teams to ensure high-quality support and positive customer experiences. It requires strong communication, problem-solving skills, and the ability to develop strategies that improve service efficiency and customer satisfaction.

What is the difference between Customer Service Leadership vs Customer Service Supervisor?

AspectCustomer Service LeadershipCustomer Service Supervisor
Required CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOversees multiple teams or departments, strategic planningManages daily customer service operations, team supervision
Employer & Industry UsageUsed across industries for guiding customer service teamsCommonly used in retail, hospitality, call centers
Search & Comparison IntentUnderstanding leadership roles in customer serviceLooking for supervisory responsibilities and daily tasks

Customer Service Leadership focuses on strategic oversight and guiding multiple teams, often requiring leadership experience. Customer Service Supervisor handles daily team management and direct customer interactions. Both roles are vital in customer service but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive in Customer Service Leadership, and why are they important?

To thrive in Customer Service Leadership, strong skills in team management, conflict resolution, and customer relationship management are essential, often supported by experience or education in business or communications. Familiarity with CRM software, call center technologies, and data analytics tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding leaders in this field demonstrate empathy, decisive problem-solving, and the ability to mentor and motivate teams. These skills are crucial for driving customer satisfaction, improving team performance, and achieving organizational service goals.

What are some common challenges faced by Customer Service Leaders, and how can they effectively address them?

Customer Service Leaders often encounter challenges such as managing high team workloads, maintaining consistent service quality, and handling escalated customer issues. To address these, leaders can implement regular training sessions, encourage open team communication, and use data-driven performance metrics to identify areas for improvement. Additionally, fostering a supportive team culture and providing clear escalation protocols help ensure both team members and customers receive the support they need. Proactive leadership and adaptability are key to overcoming these challenges and driving continuous improvement.

Is it what's the salary potential for customer service leadership roles?

Customer Service Leadership roles typically have a salary range from $45,000 to $85,000 annually, depending on experience, location, and company size. Senior positions or those in larger organizations can offer higher compensation, often exceeding $100,000 with additional bonuses or benefits.

What jobs pay 4000 a week without a degree?

Customer Service Leadership roles typically do not pay $4,000 a week without a degree; however, high-level sales positions, certain management roles, or specialized consulting jobs in related fields can reach that income level through commissions, bonuses, or profit sharing. These roles often require extensive experience, strong communication skills, and industry knowledge rather than formal degrees.

What is the highest paying job in customer service?

The highest paying roles in customer service typically include Customer Service Director, Customer Experience Executive, or Call Center Operations Manager, with salaries often exceeding $100,000 annually. These positions require extensive leadership skills, industry experience, and often involve overseeing large teams or strategic initiatives.
What are popular job titles related to Customer Service Leadership jobs in Indiana? For Customer Service Leadership jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Service Leadership jobs in Indiana look for? The top searched job categories for Customer Service Leadership jobs in Indiana are:
Customer Service Leadership jobs near you
Infographic showing various Customer Service Leadership job openings in Indiana as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,189 per year, or $26.5 per hour.

Sales & Customer Service Leader

Scenthound Carmel, IN

Zionsville, IN • On-site

$12 - $17/hr

Full-time

Posted 27 days ago

Job description

Benefits:
  • Bonus based on performance
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Training & development

Are you a sales-driven individual with a passion for building relationships and a love for dogs? Scenthound is looking for a highly motivated Front Desk & Membership Sales Associate to join our pack! In this pivotal role, you'll be the face of our brand, educating dog parents on the benefits of our wellness services and driving membership sales. If you're a self-starter who thrives in a goal-oriented environment and genuinely enjoys connecting with people (and their pups!), we want to hear from you.
What You'll Bring to the Pack: We're searching for an energetic and results-focused individual who is excited to hit the ground running.
This position requires:
  • Proven sales experience with a strong track record of meeting or exceeding targets, especially in membership or recurring service sales.
  • Exceptional customer service skills with a knack for building rapport and trust.
  • Proficiency with computer systems and technology.
  • A genuine passion for dogs and a belief in the importance of their health and wellness.
  • Reliable transportation.
  • Willingness to work in a smoke-free environment.
Your Mission: Drive Sales & Create Raving Fans
As a Front Desk & Membership Sales Associate, you'll be instrumental in growing our membership base and ensuring an exceptional experience for every customer.
Key responsibilities include:
  • Proactively educate customers on our health and wellness services, confidently articulating the value and benefits to drive membership sales.
  • Achieve and exceed key performance indicators (KPIs), including average ticket price and rebook ratio, through strategic membership sales, service add-ons, and retail product recommendations.
  • Actively develop membership leads and consistently follow up with potential members to convert them into loyal Scenthound families.
  • Manage incoming calls, efficiently schedule customer appointments, and meticulously maintain customer profiles and records.
  • Accurately handle daily cash transactions and manage the cash drawer.
  • Expertly manage customer expectations, resolve concerns, and implement strategies to maximize membership retention.
  • Maintain the highest standards of cleanliness and presentation in the reception area, adhering to all Scenthound sanitary practices.
  • Undertake additional tasks and duties as assigned by the Scenter Manager.
Perks & Benefits:
We believe in rewarding our team members for their hard work and dedication.
  • Clear career growth path with direct opportunities for advancement to Assistant Manager and Manager positions.
  • Competitive hourly base pay, uncapped sales bonuses, and tips, providing significant earning potential.
  • Merit-based pay increases recognizing your performance and contributions.
  • Complimentary Scenthound service membership for your furry friend.
Skills & Abilities That Will Make You Shine:
  • Unwavering confidence in selling services and products, with a persuasive and customer-centric approach.
  • Exceptional ability to connect with both canine and human customers, providing outstanding service that builds lasting relationships.
  • A quick learner who can master our services and products to effectively educate dog parents, speaking passionately about our values and culture.
  • Excellent verbal and written communication skills for clear and effective interactions with team members and dog parents, both in person and over the phone.
  • A resourceful and independent problem-solver, guided by Scenthound's values and culture.
  • Strong attention to detail in all tasks, from managing appointments to handling transactions.
  • Superb time-management and organizational skills, ensuring efficient scheduling and operations.
  • High level of accountability, holding yourself and others to Scenthound's standards of excellence.
If you're ready to make a significant impact on our business while helping dogs live healthier, happier lives, we encourage you to apply!