ZipRecruiter

Log In

1

Customer Service Leadership Jobs in Minnesota (NOW HIRING)

flowcontrol

Customer Service Manager

Minneapolis, MN · On-site

The Customer Service Manager leads a team responsible for order entry, quotations, customer communications, pricing support, and issue resolution. Working closely with outside sales, branch ...

flowcontrol

Customer Service Manager

Minneapolis, MN · On-site

The Customer Service Manager leads a team responsible for order entry, quotations, customer communications, pricing support, and issue resolution. Working closely with outside sales, branch ...

flowcontrol

Customer Service Manager

Minneapolis, MN · On-site

The Customer Service Manager leads a team responsible for order entry, quotations, customer communications, pricing support, and issue resolution. Working closely with outside sales, branch ...

Hy-Vee, Inc.

Customer Service

Faribault, MN · On-site

$11.50 - $14.40/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Communicate clearly and professionally with customers, team members, and store leadership Reporting ...

HyVee

Customer Service

Rochester, MN · On-site

$13.50 - $16.80/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Communicate clearly and professionally with customers, team members, and store leadership Reporting ...

HyVee

Customer Service

Marshall, MN · On-site

$11.50 - $14.40/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Communicate clearly and professionally with customers, team members, and store leadership Reporting ...

HyVee

Customer Service

Faribault, MN · On-site

$11.50 - $14.40/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Communicate clearly and professionally with customers, team members, and store leadership Reporting ...

Hy-Vee, Inc.

Customer Service

Marshall, MN · On-site

$14.50 - $18.15/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Communicate clearly and professionally with customers, team members, and store leadership Reporting ...

Hy-Vee, Inc.

Customer Service

Marshall, MN · On-site

$11.50 - $14.40/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Communicate clearly and professionally with customers, team members, and store leadership Reporting ...

HyVee

Customer Service

Marshall, MN · On-site

$14.50 - $18.15/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Communicate clearly and professionally with customers, team members, and store leadership Reporting ...

next page

Showing results 1-20

All JobsCustomer Service Leadership JobsCustomer Service Leadership Jobs in Minnesota

Customer Service Leadership information

See Minnesota salary details

$24K

$56.8K

$98.9K

How much do customer service leadership jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer service leadership in Minnesota is $56,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $68,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer service leaders, and how can they effectively address them?

Customer Service Leaders often encounter challenges such as managing high team workloads, maintaining consistent service quality, and handling escalated customer issues. To address these, leaders can implement regular training sessions, encourage open team communication, and use data-driven performance metrics to identify areas for improvement. Additionally, fostering a supportive team culture and providing clear escalation protocols help ensure both team members and customers receive the support they need. Proactive leadership and adaptability are key to overcoming these challenges and driving continuous improvement.

What are the key skills and qualifications needed to thrive in customer service leadership, and why are they important?

To thrive in Customer Service Leadership, strong skills in team management, conflict resolution, and customer relationship management are essential, often supported by experience or education in business or communications. Familiarity with CRM software, call center technologies, and data analytics tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding leaders in this field demonstrate empathy, decisive problem-solving, and the ability to mentor and motivate teams. These skills are crucial for driving customer satisfaction, improving team performance, and achieving organizational service goals.

What is the difference between Customer Service Leadership vs Customer Service Supervisor?

AspectCustomer Service LeadershipCustomer Service Supervisor
Required CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOversees multiple teams or departments, strategic planningManages daily customer service operations, team supervision
Employer & Industry UsageUsed across industries for guiding customer service teamsCommonly used in retail, hospitality, call centers
Search & Comparison IntentUnderstanding leadership roles in customer serviceLooking for supervisory responsibilities and daily tasks

Customer Service Leadership focuses on strategic oversight and guiding multiple teams, often requiring leadership experience. Customer Service Supervisor handles daily team management and direct customer interactions. Both roles are vital in customer service but differ in scope and responsibilities.

What does a customer service leadership do?

A customer service leadership role involves overseeing customer service teams, developing strategies to improve customer satisfaction, and ensuring efficient resolution of customer issues. They often manage staff, set performance standards, and use tools like CRM systems to monitor service quality and team productivity.

What are popular job titles related to Customer Service Leadership jobs in Minnesota?

For Customer Service Leadership jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Service Leadership jobs in Minnesota look for?

The top searched job categories for Customer Service Leadership jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Service Leadership jobs?

Cities in Minnesota with the most Customer Service Leadership job openings:

Customer Service Leadership jobs near you
Infographic showing various Customer Service Leadership job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,804 per year, or $27.3 per hour.

Customer Service Shift Leader (up to $20/hr)

Tide Cleaners Minneapolis

Minneapolis, MN

$18 - $20/hr

Other

Re-posted 19 hours ago

Key responsibilities

  • Interact with customers to drop off or pick up clothes and ensure a positive customer experience.

  • Manage customer service staff and maintain a clean, organized store environment.

  • Resolve customer issues and concerns in a professional, timely manner.

Job description

We are hiring for a Customer Service Shift Leader for our Excelsior stores located at 426 Lake Street in Excelsior, MN. This is a Monday - Friday position with alternating Saturday shifts as needed. Overtime available based on willingness to cover additional shifts.
We are growing and looking to build our customer service leadership team! Come work for an exciting new franchise that is the fastest growing laundry & garment care brand in Minneapolis. We are seeking an ambitious and energetic customer service professional looking to advance their career with Tide Cleaners.
What exactly would I do?
You will be focused on front of house customer service, interacting with customers looking to drop off or pick up their clothes. Your #1 priority will be ensuring a positive customer experience for our Tide Cleaners’ clientele.
Do you have what it takes?
You must be great with customers, a natural conversationalist with a genuine desire to get to know our regular customers. At the same time, it will be helpful if you are computer savvy and a problem solver.

Requirements/Responsibilities

DUTIES AND RESPONSIBILITIES
- Introduce Tide Cleaners benefits to new customers
- Build customer loyalty through personalized service
- Resolve client issues and concerns in a professional, timely manner
- Maintain a clean, organized & upbeat store environment
- Manage your day, night and weekend customer service staff
Do you have what it takes?
You must be a natural conversationalist that has a consistently positive & upbeat attitude. At the same time, it will be helpful if you are computer savvy and a problem solver. We will provide you with hands on Tide Cleaners training and all of the tools you need to be successful and advance in our company.
Our stores are clean, bright & fresh! Our process is completely non-toxic using Green Earth dry cleaning technology (and Tide/Downy products).
Ideal customer service candidate must have:
- Passion for people and a positive attitude
- Team-oriented work ethic
- Ability to think on your feet in a fast paced environment
Essential Job Functions:
- Must be able to perform job tasks on your feet for extended period of time
- Must be able to operate a computer (typing, data entry, processing customer payments)
- Use of fine motor skills when inspecting and detailing in garments

Special Instructions

Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.