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Export Csr Jobs (NOW HIRING)

MILLWRIGHT LLC

Export Customer Service

Hillside, NJ · On-site

$1.0K/wk

Export Documentation (AES, Bookings, Shipping Instructions) * Communicate customer expectations to dispatch and operation team to provide exceptional customer service The ideal candidate has ...

The Dixon Group

Export Customer Support

Chestertown, MD · On-site

$18 - $23/hr

Export Customer Support Location: 1 Dixon Square, Chestertown, MD 21620 Work Hours: 8:00 AM to 5:00 ... Strong customer service mindset with a positive, professional attitude * Effective written ...

VWR, part of Avantor

Export Customer Care Specialist

Sparks, NV · On-site

$17.50 - $23/hr

Executes digital follow-up campaigns and engages prospects through self-service tools, guiding them ... Proactively interacts with sales representatives to ensure regular communication on pricing, enable ...

Ontic

Customer Service Representative

Chatsworth, CA · On-site

$28 - $36/hr

Customer Service Representative We are a fast-paced business with ambitious growth plans; so if you ... Review all exports for compliance in accordance with EAR and ITAR regulations. Main Qualifications ...

The Timken Company

$14.75 - $20.25/hr

The Customer Service Representative ("CSR") works closely with customers to provide quotations ... US Citizens, Green Card holders, Asylees or others eligible to receive US export license ...

Timken

Customer Service Representative

Traverse City, MI · On-site

$16 - $21.75/hr

The Customer Service Representative ("CSR") works closely with customers to provide quotations ... US Citizens, Green Card holders, Asylees or others eligible to receive US export license ...

Timken

$14.75 - $20.25/hr

The Customer Service Representative ("CSR") works closely with customers to provide quotations ... US Citizens, Green Card holders, Asylees or others eligible to receive US export license ...

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How much do export csr jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for export csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an export CSR?

An Export Customer Service Representative (Export CSR) is a professional responsible for managing the export process and ensuring that international shipments are handled efficiently. They coordinate with customers, carriers, and internal teams to process export documentation, arrange transportation, and comply with customs regulations. Export CSRs play a key role in resolving issues, tracking shipments, and providing excellent service to clients throughout the shipping process.

What are the key skills and qualifications needed to thrive as an export CSR, and why are they important?

To thrive as an Export CSR, you need a solid understanding of international trade regulations, logistics processes, and strong customer service abilities, typically supported by a relevant degree or experience in export operations. Familiarity with export documentation systems, ERP software, and compliance platforms is commonly required. Excellent communication, problem-solving skills, and attention to detail help you manage client expectations and navigate complex shipping requirements. These skills are essential to ensure timely and accurate export shipments, maintain customer satisfaction, and avoid costly compliance errors.

What are the most common challenges faced by an export CSR, and how can they be effectively managed?

Export Customer Service Representatives (CSRs) often face challenges such as navigating complex international shipping regulations, managing tight deadlines, and handling communication across different time zones and languages. Staying organized, keeping up-to-date with trade compliance requirements, and developing strong relationships with freight forwarders and clients are key to overcoming these obstacles. Utilizing shipping software and maintaining clear documentation also help streamline the export process and minimize errors, ensuring smooth transactions and satisfied customers.

What is the difference between Export Csr vs Customer Service Representative?

AspectExport CsrCustomer Service Representative
Required CredentialsHigh school diploma, industry-specific trainingHigh school diploma or equivalent
Work EnvironmentLogistics, shipping, and international trade settingsRetail, call centers, or service offices
Employer & Industry UsageImport/export companies, freight forwardersRetail, telecom, banking sectors
Common Search & ComparisonExport CSR vs Customer Service Representative

Export CSRs focus on international shipping, customs documentation, and trade compliance, working closely with logistics teams. Customer Service Representatives handle client inquiries, product support, and service issues within various industries. While both roles involve communication skills, Export CSRs specialize in export processes, making their roles distinct in industry-specific environments.

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What job categories do people searching Export Csr jobs look for?

The top searched job categories for Export Csr jobs are:

Infographic showing various Export Csr job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 4% Part Time, 2% Contract, and 2% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Export Customer Service Representative

Chicago, IL • On-site

MSC Mediterranean Shipping Company SA
See more jobs at MSC Mediterranean Shipping Company SAexternal

$16.50 - $22.50/hr

Full-time

Re-posted 16 days ago

Job description

Job summary 

Provides comprehensive assistance to clients, addressing inquiries and concerns regarding their shipments while delivering exceptional customer service to ensure client satisfaction. Maintains meticulous records of customer interactions to uphold data integrity for management reports and consistently meets productivity and service level standards. 

Essential functions 

  • Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships. 

  • Collaborates with team members and departments to optimize task execution, meet deadlines, and observe corporate guidelines for addressing customer inquiries; works with departments to amend and fix any discrepancies.  

  • Escalates unique or complex issues to the appropriate supervisor for resolution when necessary. 

  • Handles booking processes in the internal system based on client requirements, updates information accordingly, and coordinates all export shipment activities following MSC procedures; Assists clients in troubleshooting and problem solving regarding the bookings assigned. 

  • Maintains close communication with carriers and other agencies involved to facilitate seamless coordination and provide regular updates on shipment status. 

  • Updates records for reports as required by management, contributing to informed decision-making. 

  • Anticipates potential problems and demonstrates problem-solving skills to address unforeseen issues, going the extra mile to enhance the customer's experience. 

  • Presence required onsite 5 days per week 

  • Performs other duties as assigned. 

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