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Hvac Customer Service Representative Jobs (NOW HIRING)

Total Comfort HVAC

HVAC Installer

Ormond Beach, FL · On-site

... service, and creating growth opportunities for the people who represent us in the field. At SSP ... Communicate clearly with customers and team members * Support apprentice development and team ...

Love HVAC

HVAC Tech

Bluffton, SC · On-site

$25 - $35/hr

Provide excellent customer service and communicate effectively with clients * Adhere to safety protocols during all tasks Preferred Qualifications * 2+ years of experience in HVAC technology * EPA ...

Champion & Nash HVAC

Master HVAC Technician

Katy, TX

... representing Champion & Nash as a trusted HVAC professional in the community. What You'll Do ... Deliver exceptional customer service while maintaining high-quality workmanship. * Maintain a clean ...

New

Comfort Systems of MT

HVAC CSR/Dispatcher

Bozeman, MT · On-site

$18 - $25/hr

Comfort Systems of Montana is on the hunt for a standout HVAC CSR who's not just looking for a job, but a mission. A mission to be on the front lines solving problems, offering solutions, and ...

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Hvac Customer Service Representative information

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How much do hvac customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for hvac customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an HVAC customer service representative?

HVAC Customer Service Representatives are professionals who assist customers with inquiries, concerns, and service requests related to heating, ventilation, and air conditioning (HVAC) systems. They typically work for HVAC companies, helping to schedule appointments, provide product information, troubleshoot basic issues, and coordinate with technicians for service calls. Their role is essential in ensuring customer satisfaction and efficient communication between clients and the technical team.

What is the difference between Hvac Customer Service Representative vs Hvac Dispatcher?

AspectHvac Customer Service RepresentativeHvac Dispatcher
CredentialsBasic customer service skills, sometimes HVAC knowledgeCommunication skills, scheduling experience
Work EnvironmentOffice setting, customer interactionOffice or field, coordinating service calls
Employer & Industry UsageHVAC companies, service providersHVAC companies, service dispatching
Search & Comparison IntentCustomer support, service inquiriesScheduling, routing, job coordination

Hvac Customer Service Representatives primarily handle customer inquiries and support, while Hvac Dispatchers focus on scheduling and coordinating service calls. Both roles are essential in HVAC operations but differ in daily responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as an HVAC customer service representative?

To thrive as an HVAC Customer Service Representative, you need strong communication skills, a basic understanding of HVAC systems, and experience with customer service best practices, often supported by a high school diploma or equivalent. Familiarity with CRM software, scheduling platforms, and billing systems is typically required. Problem-solving, patience, and active listening are standout soft skills for effectively addressing customer needs and managing service requests. These skills ensure efficient coordination between customers and technicians, leading to higher customer satisfaction and smooth business operations.

What are the most common challenges faced by HVAC customer service representatives and how can they be managed?

HVAC Customer Service Representatives often handle high call volumes, especially during peak seasons, and must address urgent requests from customers experiencing heating or cooling issues. Managing these situations requires strong communication and problem-solving skills, as well as the ability to remain calm under pressure. Learning the basics of HVAC terminology and common troubleshooting steps can help representatives effectively relay information between customers and technicians. Building rapport with customers and coordinating efficiently with service teams are key to providing excellent support and maintaining positive client relationships.
More about Hvac Customer Service Representative jobs
What cities are hiring for Hvac Customer Service Representative jobs? Cities with the most Hvac Customer Service Representative job openings:
What states have the most Hvac Customer Service Representative jobs? States with the most job openings for Hvac Customer Service Representative jobs include:
What job categories do people searching Hvac Customer Service Representative jobs look for? The top searched job categories for Hvac Customer Service Representative jobs are:
Hvac Customer Service Representative jobs near you
Infographic showing various Hvac Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

HVAC Installer

Total Comfort HVAC

Ormond Beach, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

HVAC Installer
Location: Ormond Beach, FL
Job Type: Full-time Non-Exempt (Hourly)
About Us
Total Comfort Services is part of Seacoast Service Partners, a growing service platform supporting leading HVAC, plumbing, refrigeration, and related service companies across Florida. We are focused on building strong local teams, delivering quality service, and creating growth opportunities for the people who represent us in the field.
At SSP, our core values guide how we work every day: Working Together, Safety Above All, Integrity & Trust, and Results & Growth.
Position Summary
The HVAC Installer is responsible for installing residential HVAC systems and equipment safely, efficiently, and professionally. This role is ideal for an experienced installer who takes pride in clean, high-quality work, can work well with a team, and is comfortable installing advanced HVAC systems, including smart and communicating equipment.
What You'll Own
  • Install residential HVAC systems and related equipment
  • Replace condensers, air handlers, furnaces, and ductwork
  • Work with smart and communicating HVAC systems
  • Ensure installations meet manufacturer specifications, code requirements, and company standards
  • Maintain clean, safe, and organized job sites
  • Assist with training and mentoring apprentice installers
  • Communicate professionally with homeowners during installations
  • Complete assigned jobs safely, efficiently, and accurately
  • Maintain company vehicle, tools, and equipment
  • Represent the company professionally on every job

What Success Looks Like
  • Complete high-quality installations safely and efficiently
  • Produce clean, professional work that meets company and manufacturer standards
  • Reduce installation errors, callbacks, and rework
  • Communicate clearly with customers and team members
  • Support apprentice development and team productivity
  • Follow safety procedures and use proper PPE
  • Maintain strong attendance and schedule reliability
  • Keep job sites, vehicles, tools, and equipment clean and organized

Required Qualifications
  • 3+ years of HVAC installation experience
  • Experience installing residential HVAC systems
  • Strong understanding of HVAC installation procedures and equipment
  • Comfortable working with smart and communicating HVAC systems
  • Valid driver's license with acceptable driving record
  • Ability to pass background check and drug screening
  • Ability to work independently and as part of a team
  • Ability to perform physical field work, including lifting, climbing, bending, and working in outdoor conditions
  • Professional appearance and strong customer service skills

Preferred Qualifications
  • Experience with high-end residential HVAC systems
  • Electrical experience
  • Experience installing ductwork
  • EPA Certification
  • NATE Certification
  • ServiceTitan experience
  • Experience mentoring apprentices or helpers
  • Bilingual English/Spanish

What We Offer
  • Competitive compensation based on experience, skill level, and productivity
  • Performance-based earning opportunities
  • Consistent full-time work
  • Company vehicle and fuel card, where applicable
  • Medical, dental, and vision insurance
  • Paid time off and paid holidays
  • 401(k) with company match
  • Employee discount program
  • Opportunity to grow within a growing home services platform

Seacoast Service Partners is an Equal Opportunity Employer.

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