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Customer Service Dispatcher Jobs (NOW HIRING)

Star Group LP

Service Dispatcher

Newtown, PA · On-site

$17.25 - $23.25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Meenan

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Star Group LP

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Star Group LP

Service Dispatcher

Newtown, PA · On-site

$17.25 - $23.25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Meenan

Service Dispatcher

Newtown, PA · On-site

$17.25 - $23.25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Star Group LP

Service Dispatcher

Hopewell Junction, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

mustang

Field Service Dispatcher

Mustang, TX · On-site

$16.50 - $22/hr

Machinery Field Service Dispatcher - Houston, TX (Field Service Dispatcher | Heavy Equipment ... This role ensures timely scheduling, communication, and follow-up so our customers experience world ...

Patriot Air Solutions

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Service Dispatcher

Lawton, OK · On-site

$15 - $20/hr (+ commission)

The Service Dispatcher will play a critical role in coordinating field service operations for a ... This position requires managing customer communications, tracking orders, and resolving issues to ...

Eaton Sales & Service

Service Dispatcher

Denver, CO

$60K - $65K/yr

Service Dispatcher Eaton Sales and Service is currently seeking a Service Dispatcher based in our Denver, CO location. Does this sound like you: * Do you have a solid work ethic? * Are you ...

PlumbLife Plumbing, LLC

Service Dispatcher

Henrico, VA · On-site

$800 - $1.0K/wk

Service Dispatcher Location : PlumbLife Plumbing Office Job Type : Full-time (Standard Hours of ... At PlumbLife Plumbing, we strive to deliver exceptional service to our customers while fostering a ...

Tiger Plumbing Heating & Air

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CSR/Dispatcher

Eden Prairie, MN · On-site

$18 - $25/hr

The Service Dispatcher plays a crucial role in maintaining a smooth operation of the workday, ensuring customer experience is a top priority. We offer a relaxed, casual work environment with ample ...

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Customer Service Dispatcher information

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$11

$18

$25

How much do customer service dispatcher jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service dispatcher in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What does a customer service dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a customer service dispatcher?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

How does a customer service dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software or communication tools. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves interviews and background checks.

What is a customer service dispatcher?

A customer service dispatcher is a professional responsible for coordinating and dispatching service technicians or drivers to customer locations. They communicate with field staff using phone or radio, schedule appointments, and ensure timely service delivery, often using dispatch software. Strong communication skills and knowledge of the service area are essential for this role.
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Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,801 per year, or $18.7 per hour.

Service Dispatcher

Apollo Mechanical Contractors

Kennewick, WA • On-site

$18.75 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Apollo Mechanical Contractors rating

8.5

Company rating: 8.5 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Service Dispatcher
The Service Dispatcher will be responsible for supporting Service Technicians with the following tasks including but not limited to:
• Maintain the Service Technician's daily schedules and dispatch the Technicians as service calls are completed
• Schedule return trips with customers when parts are in
• Maintain the on-call schedule for Service Technicians
• Maintain customer database with current information
• Communicate clearly with department managers, employees and company customers
• Keep customers appraised as to company schedule and requested lead-times
• Provide accounting with maintenance contract billing information
• Prepare service invoices and timecards for processing
Responsibilities
• Take incoming customer calls.
• Create, Schedule and coordinate service orders as calls are received.
• Dispatch Service Technicians
• Respond to all messages left overnight.
• Maintain the dispatch board / schedule.
• Forecast workload for 2 - 3+ days out.
• Prepare paperwork for all manufacture warranty parts.
• Facilitate return of warranty parts.
• Update service database from service ticket.
• Process weekly timecards.
• Take customer payments over the phone.
• Other duties as assigned.
Requirements and Experience
• Advanced customer service skills
• Ability to multi-task
• Organized
• Knowledge of industry is recommended but not required
• Computer skills
• High school diploma or general education degree (GED)
• Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
All employees are subject to a pre-employment drug screen.
Affirmative Action/EEO Statement
As an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors "Apollo" ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.
Benefits
• Medical, Dental, and Vision
• 401K with company Match
• STD, LTD, Voluntary Life benefits
• Paid Time off
Department PROFESSIONAL/ADMIN Locations Kennewick

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