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Customer Service Dispatcher Jobs (NOW HIRING)

Lift Incorporated

Service Dispatcher

Lancaster, PA · On-site

$18 - $24/hr

As our Service Dispatcher, you'll receive service requests and quickly connect customers with the right technicians. You'll plan and prioritize schedules, adjusting throughout the day to meet ...

Star Group LP

Service Dispatcher

Hopewell Junction, NY

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Star Group LP

Service Dispatcher

Newtown, PA

$17.25 - $23.25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Skills Unlimited Staffing

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Service Dispatcher

Little Rock, AR · On-site

$17 - $20/hr

Along with following up with the customers after the service is completed for the customers ... Proven experience in service dispatching. * Proficiency in data entry, typing accuracy ...

Goyette Mechanical

Service Dispatcher

Flint, MI · On-site

$18 - $24/hr

The Service Dispatcher Position The Service Dispatcher is responsible for coordinating and ... This role serves as the central communication point between customers, technicians, and internal ...

Facility Solutions Group, Inc.

Service Dispatcher

Austin, TX · On-site

$18.25 - $24.50/hr

Our mission is to consistently provide our customers with superior value through quality products ... As a Service Dispatcher , you will examine and analyze customer work order requests and schedule ...

Air FX, Inc

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Service Dispatcher/Customer Service Representative

Inverness, FL

$15 - $20/hr

Position Summary: The service dispatcher will be responsible for the entirety of the service ... all jobs performed, satisfied customers, and collecting reviews for work completed.

Akumincorp

Service Dispatcher

Stony Creek, VA · On-site

$17.50 - $23.25/hr

The Equipment Services Dispatcher & Customer Service Representative acts as the primary liaison between operations (internal), service vendors (external), and internal management. This role is ...

Facility Solutions Group, Inc.

Service Dispatcher

Austin, TX

$18.25 - $24.50/hr

Our mission is to consistently provide our customers with superior value through quality products ... As a Service Dispatcher , you will examine and analyze customer work order requests and schedule ...

Northsound Refrigeration

Service Dispatcher

Ferndale, WA · On-site

$18 - $25/hr

Demonstrate the ability to dispatch calls in an organized customer centered approach. * Manages all calls and updates with our service partners and clients. Updates all actions regarding managed ...

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All JobsCustomer Service Dispatcher Jobs

Customer Service Dispatcher information

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How much do customer service dispatcher jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for customer service dispatcher in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is the highest paying dispatcher job?

The highest paying dispatcher roles are often in specialized fields such as emergency services, aviation, or transportation management, with salaries exceeding $70,000 annually. Experienced dispatchers with advanced certifications or working in large metropolitan areas tend to earn higher wages, especially those overseeing complex logistics or critical operations.

What does a Customer Service Dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a Customer Service Dispatcher, and why are they important?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

Is it hard to get hired as a dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatching software or communication tools. While some positions may prefer prior experience or certifications, entry-level roles are often available for those with strong organizational skills and a customer-focused attitude.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What is a customer service representative dispatcher?

A customer service dispatcher is a professional responsible for coordinating and dispatching service personnel or vehicles to customer locations. They communicate with field staff using phone or radio, track service requests, and ensure timely responses, often using dispatch software. Strong communication skills and knowledge of the service area are essential for this role.

How does a Customer Service Dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.

How much is a 911 dispatcher paid?

911 dispatchers, also known as emergency dispatchers, typically earn a median annual salary of around $45,000 to $50,000, depending on experience, location, and employer. They often work in high-stress environments and may require certification in emergency communication procedures.
More about Customer Service Dispatcher jobs
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Who are the top companies hiring for Customer Service Dispatcher jobs? The top employers for Customer Service Dispatcher jobs are:
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What job categories do people searching Customer Service Dispatcher jobs look for? The top searched job categories for Customer Service Dispatcher jobs are:
What are popular job titles related to Customer Service Dispatcher jobs? For Customer Service Dispatcher jobs, the most frequently searched job titles are:
Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,801 per year, or $18.7 per hour.
Service Dispatcher

Service Dispatcher

Lift Incorporated

Lancaster, PA • On-site

$18 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Are you ready to be the driving force behind a fast-moving team at Lift Inc. in Lancaster, PA? We're searching for a sharp, organized full-time Service Dispatcher who thrives on keeping operations flowing and customers satisfied, all within a consistent daytime schedule. If you're ready to step into a dispatching role where every decision you make matters, apply today and take control of your next career move!

As our Service Dispatcher, you'll earn a competitive hourly wage. We also offer an outstanding benefits package, including:

  • 100% employee-owned company
  • Medical, dental, and vision insurance plans
  • 100% company-paid short- and long-term disability coverage
  • 401(k) plan with company match
  • Company-paid life insurance with optional additional coverage
  • Paid holidays and paid time off (PTO)
  • Professional work environment

WHAT'S YOUR DAY LIKE?

This is a full-time dispatching position working Monday through Friday from 8:00 AM to 4:30 PM.

As our Service Dispatcher, you'll receive service requests and quickly connect customers with the right technicians. You'll plan and prioritize schedules, adjusting throughout the day to meet changing demands, while proactively reaching out to customers to coordinate maintenance services. As you communicate timelines and updates via phone and email, you'll also track work orders and monitor performance against KPIs, ensuring every job is handled efficiently.

WHO ARE WE?

Lift, Inc. is built on the strength of its people. As a 100% employee-owned company, every team member-from sales professionals to service technicians-has a direct stake in our success and future growth. We're a team of knowledgeable, well-trained experts who take pride in delivering exceptional customer service while supporting one another in a culture that's authentic, growth‑minded, and focused on learning.

At Lift, Inc., every role matters, your ideas are valued, and your initiative is rewarded with hands-on training, clear career paths, and ongoing development. With dealership locations throughout Central Pennsylvania, including Mountville, Lancaster, Carlisle, Leesport, and Williamsport, you'll find opportunities to build a meaningful career alongside people who genuinely care about their work, their coworkers, and the customers they serve.

WHAT'S NEEDED FROM A SERVICE DISPATCHER?

We're looking for someone who can work full-time while meeting the following qualifications:

  • 18+ years old
  • High school diploma or equivalent
  • 1+ year of customer service experience in an office environment
  • Ability to work in a team setting or independently

At least 2 years of dispatching experience and prior office experience are preferred.

Take the next step in your career with Lift Inc., where your skills make a daily impact. Apply now through our quick, easy, and mobile-friendly initial application process and join a team that values your success!


Must have the ability to pass a background check and drug screening test.