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Customer Service Dispatcher Jobs in Indiana (NOW HIRING)

Surf Internet

Field Service Dispatcher

Elkhart, IN · On-site

$22 - $24/hr

Overview The Field Service Dispatcher is responsible for coordinating with sales, service, and field service teams as well as with customers to optimize work order scheduling. Their goal is to ...

Surf Internet

Field Service Dispatcher

Elkhart, IN · On-site

$22 - $24/hr

Overview The Field Service Dispatcher is responsible for coordinating with sales, service, and field service teams as well as with customers to optimize work order scheduling. Their goal is to ...

gaylor

Service Dispatcher

Fishers, IN

$17.25 - $23.25/hr

The Service Account Coordinator provides high-level customer support, scheduling coordination, and relationship management while ensuring accurate communication between customers, field technicians ...

gaylor

Service Dispatcher

Westfield, IN

$17.75 - $23.75/hr

The Service Account Coordinator provides high-level customer support, scheduling coordination, and relationship management while ensuring accurate communication between customers, field technicians ...

gaylor

Service Dispatcher

Noblesville, IN

$17.25 - $23.25/hr

The Service Account Coordinator provides high-level customer support, scheduling coordination, and relationship management while ensuring accurate communication between customers, field technicians ...

Gaylor Electric

Service Dispatcher

Cicero, IN · On-site

$17.50 - $23.25/hr

The Service Account Coordinator provides high-level customer support, scheduling coordination, and relationship management while ensuring accurate communication between customers, field technicians ...

RooterMan of Muncie

Emergency CSR - Job Dispatcher

Muncie, IN · On-site

$15 - $21/hr

  • Medical

  • Dental

Join RooterMan of Indiana as an Emergency Job Dispatcher, where you'll play a crucial role in connecting our customers with essential plumbing services. This position is for taking emergency calls ...

Rooterman Of Muncie

Emergency CSR Job Dispatcher

Muncie, IN · On-site

$15.75 - $19.75/hr

  • Medical

  • Dental

Join RooterMan of Indiana as an Emergency Job Dispatcher, where you'll play a crucial role in connecting our customers with essential plumbing services. This position is for taking emergency calls ...

RPS Imaging

Service Dispatch

Michigan City, IN · On-site

$18 - $24/hr

Service Dispatch Department: Operations Location: Michigan City, IN RPS Imaging is seeking an addition to our operations staff, based in our Michigan City, IN office. We represent a wide variety of ...

RPS Imaging

Service Dispatch

Michigan City, IN

$15 - $20/hr

Service Dispatch Department: Operations Location: Michigan City, IN RPS Imaging is seeking an addition to our operations staff, based in our Michigan City, IN office. We represent a wide variety of ...

RPS Imaging

Service Dispatch

Michigan City, IN

$15 - $19/hr

Service Dispatch Department: Operations Location: Michigan City, IN RPS Imaging is seeking an addition to our operations staff, based in our Michigan City, IN office. We represent a wide variety of ...

RPS Imaging

Service Dispatch

Michigan City, IN · On-site

$18 - $24/hr

Service Dispatch Department: Operations Location: Michigan City, IN RPS Imaging is seeking an addition to our operations staff, based in our Michigan City, IN office. We represent a wide variety of ...

ASRC Industrial

Dispatcher with K2 Industrial

Portage, IN · On-site

$15.50 - $19.50/hr

We are committed to safety, operational excellence, and customer service. K2 Industrial Services ... K2 has a position open at our corporate office in Portage, IN for a Dispatcher who will be ...

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All JobsCustomer Service Dispatcher JobsCustomer Service Dispatcher Jobs in Indiana

Customer Service Dispatcher information

See Indiana salary details

$11

$17

$23

How much do customer service dispatcher jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service dispatcher in Indiana is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.42 per hour, depending on experience, location, and employer.

What does a customer service dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a customer service dispatcher?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

How does a customer service dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software or communication tools. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves interviews and background checks.

What is a customer service dispatcher?

A customer service dispatcher is a professional responsible for coordinating and dispatching service technicians or drivers to customer locations. They communicate with field staff using phone or radio, schedule appointments, and ensure timely service delivery, often using dispatch software. Strong communication skills and knowledge of the service area are essential for this role.

What are popular job titles related to Customer Service Dispatcher jobs in Indiana?

For Customer Service Dispatcher jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Service Dispatcher jobs in Indiana look for?

The top searched job categories for Customer Service Dispatcher jobs in Indiana are:

What are popular job titles related to Customer Service Dispatcher jobs in IN?

For Customer Service Dispatcher jobs in IN, the most frequently searched job titles are:

Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,921 per year, or $17.8 per hour.

Customer Service Representative / Dispatcher

Zoom Drain

Westfield, IN • On-site

$16.25 - $20.50/hr

Other

Medical

Re-posted 28 days ago

Job description

Customer Service / Dispatcher

At Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

The Customer Service / Dispatcher role is an integral part of our operations. Our operational efficiency starts with them. Their goals are to route the right technician, to the right call, at the right time.

Customer Service / Dispatcher Benefits | What We Offer

  • Bonus Opportunities
  • Medical Benefits
  • Paid Sick Days / Holidays
  • Company Gatherings
  • Recognition & Rewards
  • Positive Team Atmosphere

Customer Service / Dispatcher Responsibilities | What You'll Be Doing

  • Effectively manage incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Schedule & communicate with technicians to meet customer requirements
  • Assign work orders based on priority to the available workforce
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers

Customer Service / Dispatcher Qualifications | What You Bring

  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of customers
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively

*Each location is independently owned and operated

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