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Service Dispatcher Jobs in Indiana (NOW HIRING)

Truck Centers, Inc.

Service Dispatcher

South Bend, IN · On-site

$45K - $68K/yr

As a Service Dispatcher , you'll play a crucial role in ensuring our technicians have everything they need to get the job done right-on time and with quality. Schedule: * This position will work ...

Truck Centers, Inc.

Service Dispatcher

South Bend, IN · On-site

$45K - $68K/yr

As a Service Dispatcher , you'll play a crucial role in ensuring our technicians have everything they need to get the job done right-on time and with quality. Schedule: * This position will work ...

Aston Carter

Field Service Dispatcher

Fort Wayne, IN · On-site

$28 - $30.92/hr

Job Title: Field Service Dispatcher Description We are seeking a detail-oriented and safety-driven Distribution Dispatcher to support the reliable operation and restoration of the electric ...

Aston Carter

Field Service Dispatcher

Fort Wayne, IN · On-site

$28/hr

Dispatch service personnel to address outages, emergencies, and system abnormalities. * System Restoration: Authorize energizing and restoration of distribution facilities in accordance with safety ...

Aston Carter

Field Service Dispatcher

Fort Wayne, IN · On-site

$28/hr

Job Title: Field Service Dispatcher Description We are seeking a detail-oriented and safety-driven Distribution Dispatcher to support the reliable operation and restoration of the electric ...

Aston Carter

Field Service Dispatcher

Fort Wayne, IN

$28 - $30.92/hr

Dispatch service personnel to address outages, emergencies, and system abnormalities. * System Restoration: Authorize energizing and restoration of distribution facilities in accordance with safety ...

APPEL SERVICE COMPANY INC

Be Seen First

Service Coordinator/Dispatcher

Carmel, IN · On-site

$20 - $25/hr

Schedule work orders & dispatch all service technicians * Process all warranty part claims * Schedule all final quality inspections after recent installations * Support/assist all office staff ...

APPEL SERVICE COMPANY INC

Be Seen First

Service Coordinator/Dispatcher

Carmel, IN · On-site

$20 - $25/hr

Schedule work orders & dispatch all service technicians * Process all warranty part claims * Schedule all final quality inspections after recent installations * Support/assist all office staff ...

Black Equipment

Service Admin/Dispatcher

Evansville, IN · On-site

$17.75 - $23.50/hr

Black Equipment Company is seeking a motivated and detail-oriented Service Admin/Dispatcher to join our team. This role is ideal for a highly organized multitasker who thrives in a fast-paced ...

Rooterman Of Muncie

Emergency CSR Job Dispatcher

Muncie, IN · On-site

$15.75 - $19.75/hr

Join RooterMan of Indiana as an Emergency Job Dispatcher, where you'll play a crucial role in connecting our customers with essential plumbing services. This position is for taking emergency calls ...

RooterMan of Muncie

Emergency CSR Job Dispatcher

Muncie, IN · On-site

$15.75 - $19.75/hr

Join RooterMan of Indiana as an Emergency Job Dispatcher, where you'll play a crucial role in connecting our customers with essential plumbing services. This position is for taking emergency calls ...

ASRC Industrial

Dispatcher with K2 Industrial

Valparaiso, IN · On-site

$14.50 - $18/hr

Company Overview K2 Industrial Services, Inc., is a full-service industrial cleaning company ... K2 has a position open at our corporate office in Valparaiso, IN for a Dispatcher who will be ...

ASRC Industrial

Dispatcher with K2 Industrial

Highland, IN · On-site

$15.75 - $19.50/hr

Company Overview K2 Industrial Services, Inc., is a full-service industrial cleaning company ... K2 has a position open at our corporate office in Highland, IN for a Dispatcher who will be ...

ASRC Industrial

Dispatcher with K2 Industrial

Portage, IN · On-site

$15.50 - $19.50/hr

Company Overview K2 Industrial Services, Inc., is a full-service industrial cleaning company ... K2 has a position open at our corporate office in Portage, IN for a Dispatcher who will be ...

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Service Dispatcher information

See Indiana salary details

$12

$20

$28

How much do service dispatcher jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for service dispatcher in Indiana is $20.22, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.64 per hour, depending on experience, location, and employer.

What is a service dispatcher?

A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Your responsibilities in this career include keeping organized and updated customer files in a database and creating contract proposals if relevant. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing. As a service dispatcher, you can work in a variety of industries, such as automotive, HVAC, emergency services, and more. In HVAC positions, you maintain technician schedules and dispatch technicians as service calls come in from customers. As an emergency service dispatcher, you answer emergency calls, collect vital information, and alert the necessary response team quickly and calmly. In the automotive industry, you also answer customer service calls, schedule service tickets for technicians, order special parts as needed, and invoice customers.

What is a service dispatcher?

A Service Dispatcher is a professional responsible for coordinating and scheduling service calls, technicians, or deliveries for a company. They act as the main point of contact between customers and service personnel, ensuring tasks are assigned efficiently and promptly. Service Dispatchers manage incoming requests, monitor job progress, and provide updates to customers and staff. Their organizational skills help streamline operations and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a service dispatcher?

To thrive as a Service Dispatcher, you need strong organizational skills, attention to detail, and experience with scheduling or customer service, often supported by a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage technicians and interact effectively with customers. These skills ensure efficient workflow coordination, prompt service delivery, and high customer satisfaction.

How does a service dispatcher typically coordinate with technicians and customers to ensure timely service delivery?

A Service Dispatcher plays a crucial role in managing communication between customers, technicians, and the service team. They receive service requests, prioritize them based on urgency, and assign tasks to appropriate technicians while considering factors like location, skillset, and availability. Throughout the day, dispatchers monitor job progress, update customers on technician status, and handle any scheduling adjustments due to delays or emergencies. Effective communication and organizational skills are essential, as dispatchers often need to juggle multiple requests and maintain customer satisfaction.

Is it hard to get hired as a service dispatcher?

Getting hired as a service dispatcher can vary depending on the industry and location, but generally requires good organizational skills, communication abilities, and familiarity with dispatching software or tools. Employers often look for experience in customer service or logistics, and some positions may require a high school diploma or equivalent. Competition can be moderate, but having relevant skills and certifications can improve chances of employment.
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Service Dispatcher jobs near you
Infographic showing various Service Dispatcher job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $42,051 per year, or $20.2 per hour.

Service Dispatcher

South Bend, IN

Truck Centers, Inc.
Retail • 501 - 1,000 employees
Learn more about Truck Centers, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Truck Centers Inc. rating

8.7

Company rating: 8.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Company Description

About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Job Description

Are you a pro at keeping things organized and making sure operations run smoothly? Do you thrive in a fast-paced, team-driven environment? If so, Truck Centers, Inc. is looking for a Service Dispatcher to be the key link between our customers, technicians, and service team.

Why Join Truck Centers, Inc.?

We’re a family-owned, people-focused dealership with a passion for delivering exceptional service. As a Service Dispatcher, you’ll play a crucial role in ensuring our technicians have everything they need to get the job done right—on time and with quality.

Schedule:

  • This position will work Tuesday-Friday, 10am-6:30pm and Saturday, 7am-3:30pm.

WHAT YOU'LL DO:

  • Coordinate & Assign Repairs – Assign work to technicians based on skill level, certification, and workload.
  • Monitor Workflow – Keep an eye on repair progress and make real-time adjustments to keep things moving.
  • Communicate with Customers & Team Members – Provide updates on repairs, delays, and estimated completion times.
  • Collaborate Across Departments – Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs.
  • Quality Control – Review completed repair orders to ensure all documentation meets company and warranty guidelines.
  • Facilitate Shift Changes – Communicate job status and updates to ensure a seamless transition.
Qualifications

What We're Looking For:

  • Minimum of 2 years mechanical, trucking, or dealer service experience; 4+ years preferred
  • Knowledge of Service department operations
  • Fundamental mechanical aptitude or truck repair experience
  • Proven supervisory experience and leadership skills
  • Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
  • Freightliner dealership experience and CIC Level I or II training are strongly preferred
  • Demonstrated time management and interpersonal communications skills, even in times of stress
  • Strong organizational and problem-solving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
  • Must participate in a pre-employment background check and drug screen.

WHAT WE OFFER:

Pay Range: $45,493.76 - $68,240.64 per year with incentive eligibility 

  • 401(k) with company match
  • Health insurance with 3 plan options to choose from
  • Vision Insurance
  • Dental Insurance
  • Paid time off including paid volunteer time
  • Disability insurance
  • FSA and HSA options
  • Company paid Life and AD&D insurance
  • Maternity leave
  • Employee assistance program
  • Wellness program
  • Company paid uniforms

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE).  All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. 

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