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Service Dispatcher Jobs in Indiana (NOW HIRING)

Truck Centers, Inc.

Service Dispatcher

South Bend, IN

$45K - $68K/yr

As a Service Dispatcher , you'll play a crucial role in ensuring our technicians have everything they need to get the job done right-on time and with quality. Schedule: * This position will work ...

Truck Centers, Inc.

Service Dispatcher

South Bend, IN · On-site

$45K - $68K/yr

As a Service Dispatcher , you'll play a crucial role in ensuring our technicians have everything they need to get the job done right-on time and with quality. Schedule: * This position will work ...

Surf Internet

Field Service Dispatcher

Elkhart, IN · On-site

$22 - $24/hr

Overview The Field Service Dispatcher is responsible for coordinating with sales, service, and field service teams as well as with customers to optimize work order scheduling. Their goal is to ...

gaylor

Service Dispatcher

Noblesville, IN · On-site

$17.25 - $23.25/hr

Scope of Work The Service Account Coordinator plays a vital role in the success and overall organization of the office. This position is responsible for the day-to-day management and progression ...

gaylor

Service Dispatcher

Westfield, IN · On-site

$17.75 - $23.75/hr

Scope of Work The Service Account Coordinator plays a vital role in the success and overall organization of the office. This position is responsible for the day-to-day management and progression ...

gaylor

Service Dispatcher

Fishers, IN

$17.25 - $23.25/hr

Scope of Work The Service Account Coordinator plays a vital role in the success and overall organization of the office. This position is responsible for the day-to-day management and progression ...

RPS Imaging

Service Dispatch

Michigan City, IN · On-site

$18 - $24/hr

Service Dispatch Department: Operations Location: Michigan City, IN RPS Imaging is seeking an addition to our operations staff, based in our Michigan City, IN office. We represent a wide variety of ...

RPS Imaging

Service Dispatch

Michigan City, IN · On-site

$18 - $24/hr

Service Dispatch Department: Operations Location: Michigan City, IN RPS Imaging is seeking an addition to our operations staff, based in our Michigan City, IN office. We represent a wide variety of ...

RPS Imaging

Service Dispatch

Michigan City, IN

$15 - $20/hr

Service Dispatch Department: Operations Location: Michigan City, IN RPS Imaging is seeking an addition to our operations staff, based in our Michigan City, IN office. We represent a wide variety of ...

RPS Imaging

Service Dispatch

Michigan City, IN

$15 - $19/hr

Service Dispatch Department: Operations Location: Michigan City, IN RPS Imaging is seeking an addition to our operations staff, based in our Michigan City, IN office. We represent a wide variety of ...

Black Equipment

Service Admin/Dispatcher

Evansville, IN · On-site

$17.75 - $23.50/hr

Black Equipment Company is seeking a motivated and detail-oriented Service Admin/Dispatcher to join our team. This role is ideal for a highly organized multitasker who thrives in a fast-paced ...

New

Rooterman Of Muncie

Emergency CSR Job Dispatcher

Muncie, IN · On-site

$15.75 - $19.75/hr

Join RooterMan of Indiana as an Emergency Job Dispatcher, where you'll play a crucial role in connecting our customers with essential plumbing services. This position is for taking emergency calls ...

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Service Dispatcher information

See Indiana salary details

$12

$20

$28

How much do service dispatcher jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for service dispatcher in Indiana is $20.22, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.64 per hour, depending on experience, location, and employer.

What is a service dispatcher?

A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Your responsibilities in this career include keeping organized and updated customer files in a database and creating contract proposals if relevant. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing. As a service dispatcher, you can work in a variety of industries, such as automotive, HVAC, emergency services, and more. In HVAC positions, you maintain technician schedules and dispatch technicians as service calls come in from customers. As an emergency service dispatcher, you answer emergency calls, collect vital information, and alert the necessary response team quickly and calmly. In the automotive industry, you also answer customer service calls, schedule service tickets for technicians, order special parts as needed, and invoice customers.

What is a service dispatcher?

A Service Dispatcher is a professional responsible for coordinating and scheduling service calls, technicians, or deliveries for a company. They act as the main point of contact between customers and service personnel, ensuring tasks are assigned efficiently and promptly. Service Dispatchers manage incoming requests, monitor job progress, and provide updates to customers and staff. Their organizational skills help streamline operations and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a service dispatcher?

To thrive as a Service Dispatcher, you need strong organizational skills, attention to detail, and experience with scheduling or customer service, often supported by a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage technicians and interact effectively with customers. These skills ensure efficient workflow coordination, prompt service delivery, and high customer satisfaction.

How does a service dispatcher typically coordinate with technicians and customers to ensure timely service delivery?

A Service Dispatcher plays a crucial role in managing communication between customers, technicians, and the service team. They receive service requests, prioritize them based on urgency, and assign tasks to appropriate technicians while considering factors like location, skillset, and availability. Throughout the day, dispatchers monitor job progress, update customers on technician status, and handle any scheduling adjustments due to delays or emergencies. Effective communication and organizational skills are essential, as dispatchers often need to juggle multiple requests and maintain customer satisfaction.

Is it hard to get hired as a service dispatcher?

Getting hired as a service dispatcher can vary depending on the industry and location, but generally requires good organizational skills, communication abilities, and familiarity with dispatching software or tools. Employers often look for experience in customer service or logistics, and some positions may require a high school diploma or equivalent. Competition can be moderate, but having relevant skills and certifications can improve chances of employment.
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Service Dispatcher jobs near you
Infographic showing various Service Dispatcher job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,051 per year, or $20.2 per hour.

Service Dispatcher

Opportunity Interactive, Inc.

Indianapolis, IN • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Service Dispatcher

Location: Indianapolis Metro Area

Compensation: $20-$25 per hour, based on experience

Schedule: Full-time, Monday-Friday

A well-established mechanical contractor in the Indianapolis metro area is seeking a reliable and organized HVAC Dispatcher to support daily service operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating moving pieces, and understands the importance of strong communication between customers and field technicians.

Position Overview

The Service Dispatcher is responsible for managing technician schedules, coordinating service calls, and ensuring efficient daily operations. This position serves as the central point of communication between customers, technicians, and internal team members. Success in this role comes from staying organized, thinking quickly, and maintaining a high level of professionalism throughout the day.

Key Responsibilities

  • Manage and optimize daily schedules for service technicians to maximize efficiency and productivity
  • Dispatch technicians to service calls and adjust schedules in real time based on urgency and availability
  • Coordinate incoming service requests and prioritize calls appropriately
  • Communicate clearly with customers regarding appointment timing, updates, and expectations
  • Provide technicians with accurate job details, directions, and updates throughout the day
  • Monitor job progress and ensure timely completion of scheduled work
  • Maintain accurate records, notes, and job statuses within the dispatching system
  • Support overall team operations and maintain strong communication across departments

Required Qualifications

  • Previous experience in dispatching, scheduling, or customer service within HVAC, plumbing, electrical, or a similar service-based industry preferred
  • Strong organizational skills with the ability to manage multiple priorities at once
  • Excellent communication skills with both customers and field technicians
  • Ability to think quickly and problem-solve in a fast-paced environment
  • High attention to detail and accuracy in documentation
  • Proficiency with dispatching software, CRM systems, or scheduling platforms is a plus
  • Dependable, team-oriented, and able to work independently when needed

Compensation and Benefits

  • Medical, dental, and vision insurance
  • Paid holidays and PTO
  • 401(k) with company support
  • Ongoing training and development

Apply