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Service Dispatcher Jobs in Indiana (NOW HIRING)

Surf Internet

Field Service Dispatcher

Elkhart, IN · On-site

$22 - $24/hr

Overview The Field Service Dispatcher is responsible for coordinating with sales, service, and field service teams as well as with customers to optimize work order scheduling. Their goal is to ...

Surf Internet

Field Service Dispatcher

Elkhart, IN · On-site

$22 - $24/hr

Overview The Field Service Dispatcher is responsible for coordinating with sales, service, and field service teams as well as with customers to optimize work order scheduling. Their goal is to ...

RPS Imaging

Service Dispatch

Michigan City, IN · On-site

$18 - $24/hr

Service Dispatch Department: Operations Location: Michigan City, IN RPS Imaging is seeking an addition to our operations staff, based in our Michigan City, IN office. We represent a wide variety of ...

Guardian Fleet Services

Dispatcher

Fort Wayne, IN · On-site

At Guardian Fleet Services, dispatchers don't just send trucks--they keep the mission moving. Job Summary The Dispatcher is responsible for coordinating and dispatching light, medium, and ...

Guardian Fleet Services

Dispatcher

Fort Wayne, IN · On-site

$16/hr

At Guardian Fleet Services, dispatchers don't just send trucks-they keep the mission moving. Job Summary The Dispatcher is responsible for coordinating and dispatching light, medium, and heavy-duty ...

ASRC Industrial

Dispatcher with K2 Industrial

Portage, IN · On-site

$15.50 - $19.50/hr

Company Overview K2 Industrial Services, Inc., is a full-service industrial cleaning company ... K2 has a position open at our corporate office in Portage, IN for a Dispatcher who will be ...

ASRC Industrial

Dispatcher with K2 Industrial

Valparaiso, IN · On-site

$14.50 - $18/hr

Company Overview K2 Industrial Services, Inc., is a full-service industrial cleaning company ... K2 has a position open at our corporate office in Valparaiso, IN for a Dispatcher who will be ...

ASRC Industrial

Dispatcher with K2 Industrial

Highland, IN · On-site

$15.75 - $19.50/hr

Company Overview K2 Industrial Services, Inc., is a full-service industrial cleaning company ... K2 has a position open at our corporate office in Highland, IN for a Dispatcher who will be ...

ASRC Industrial

Dispatcher with K2 Industrial

Portage, IN · On-site

$15.50 - $19.50/hr

Company Overview K2 Industrial Services, Inc., is a full-service industrial cleaning company ... K2 has a position open at our corporate office in Portage, IN for a Dispatcher who will be ...

ASRC Industrial

Dispatcher with K2 Industrial

Highland, IN · On-site

$15.75 - $19.50/hr

Company Overview K2 Industrial Services, Inc., is a full-service industrial cleaning company ... K2 has a position open at our corporate office in Highland, IN for a Dispatcher who will be ...

ASRC Industrial

Dispatcher with K2 Industrial

Valparaiso, IN · On-site

$14.50 - $18/hr

Company Overview K2 Industrial Services, Inc., is a full-service industrial cleaning company ... K2 has a position open at our corporate office in Valparaiso, IN for a Dispatcher who will be ...

Bland's Wrecker Service

Dispatcher

Ellettsville, IN · On-site

$16 - $17/hr

Bland's Wrecker Service, located in Ellettsville, IN, is seeking a reliable and detail-oriented Dispatcher to join our dedicated team. If you thrive in a fast-paced environment and enjoy helping ...

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All JobsService Dispatcher JobsService Dispatcher Jobs in Indiana

Service Dispatcher information

See Indiana salary details

$12

$20

$28

How much do service dispatcher jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for service dispatcher in Indiana is $20.22, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.64 per hour, depending on experience, location, and employer.

What Is a Service Dispatcher?

A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Your responsibilities in this career include keeping organized and updated customer files in a database and creating contract proposals if relevant. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing. As a service dispatcher, you can work in a variety of industries, such as automotive, HVAC, emergency services, and more. In HVAC positions, you maintain technician schedules and dispatch technicians as service calls come in from customers. As an emergency service dispatcher, you answer emergency calls, collect vital information, and alert the necessary response team quickly and calmly. In the automotive industry, you also answer customer service calls, schedule service tickets for technicians, order special parts as needed, and invoice customers.

What are the key skills and qualifications needed to thrive as a Service Dispatcher, and why are they important?

To thrive as a Service Dispatcher, you need strong organizational skills, attention to detail, and experience with scheduling or customer service, often supported by a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage technicians and interact effectively with customers. These skills ensure efficient workflow coordination, prompt service delivery, and high customer satisfaction.

What is a Service Dispatcher?

A Service Dispatcher is a professional responsible for coordinating and scheduling service calls, technicians, or deliveries for a company. They act as the main point of contact between customers and service personnel, ensuring tasks are assigned efficiently and promptly. Service Dispatchers manage incoming requests, monitor job progress, and provide updates to customers and staff. Their organizational skills help streamline operations and improve customer satisfaction.

How does a Service Dispatcher typically coordinate with technicians and customers to ensure timely service delivery?

A Service Dispatcher plays a crucial role in managing communication between customers, technicians, and the service team. They receive service requests, prioritize them based on urgency, and assign tasks to appropriate technicians while considering factors like location, skillset, and availability. Throughout the day, dispatchers monitor job progress, update customers on technician status, and handle any scheduling adjustments due to delays or emergencies. Effective communication and organizational skills are essential, as dispatchers often need to juggle multiple requests and maintain customer satisfaction.
More about Service Dispatcher jobs
What are popular job titles related to Service Dispatcher jobs in Indiana? For Service Dispatcher jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Dispatcher jobs in Indiana look for? The top searched job categories for Service Dispatcher jobs in Indiana are:
What cities in Indiana are hiring for Service Dispatcher jobs? Cities in Indiana with the most Service Dispatcher job openings:
What are popular job titles related to Service Dispatcher jobs in IN? For Service Dispatcher jobs in IN, the most frequently searched job titles are:
Service Dispatcher jobs near you
Infographic showing various Service Dispatcher job openings in Indiana as of July 2026, with employment types broken down into 12% Locum Tenens, 10% Internship, 3% As Needed, 65% Full Time, 9% Part Time, and 1% Contract. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $42,051 per year, or $20.2 per hour.
Field Service Dispatcher

Field Service Dispatcher

Surf Internet

Elkhart, IN • On-site

$22 - $24/hr

Other

Posted 20 days ago

Surf Internet rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

33rd of 82 rated telecommunications companies

Job description

Overview
The Field Service Dispatcher is responsible for coordinating with sales, service, and field service teams as well as with customers to optimize work order scheduling. Their goal is to maximize scheduling efficiency by dynamically re-routing and rescheduling work orders.
Reports To: Service Delivery Dispatch Manager
Department: Service Delivery
Job Status: Non-Exempt
Responsibilities:
  • Responsible for overseeing daily scheduled work orders for installation and service technicians
  • Responsible for dynamic routing of installation and service technicians to improve productivity and efficiency
  • Proactively communicate with customers to reschedule work orders as necessary
  • Answer incoming calls related to scheduling from sales, care, field service teams and customers
  • Notify customers of technician arrival times outside of scheduled time-window
  • Coordinate and communicate scheduling of same-day installation and service work
  • Communicate same-day work order cancellations to the field service team
  • Reschedule jobs at customer request
  • Coordinate with customers and technicians to reschedule missed appointments
  • Manage the stand-by appointment queue
  • Work with field service managers to optimize scheduling lead times for installation and service work
  • Work with service and installation managers to optimize and fill field tech availability based on demand

Qualifications:
  • 3-5 years dispatch experience preferred
  • Ability to see a bigger picture regarding scheduling
  • Familiarity with field service software and tools preferred
  • Ability to work well under pressure
  • Extensive attention to detail
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Ability to communicate quickly and effectively with customers and coworkers

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