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Remote Emergency Dispatcher Jobs in Indiana (NOW HIRING)

Alacrity Solutions

Dispatcher - Auto Warranty

Fishers, IN · On-site +1

$18 - $25/hr

The Dispatcher coordinates the assignment of inspection requests to inspectors, monitors assignments to ensure they are completed timely and accurately, and communicates with inspectors, customers ...

New

Motorola

$110K - $120K/yr

Our Emergency Call Handling team builds and connects critical command center technologies to help ... dispatch infrastructure * Language Proficiency requiring excellent command of written and spoken ...

Federal Emergency Management Agency

$125K - $163K/yr

Managing the daily operations related to emergency management programs not limited to; planning, preparedness, resiliency, recovery, response, continuity, and mitigation. * Providing project ...

Motorola

$90K - $110K/yr

... Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among ... This position is a remote role in the United States and serves as a vital technical touchpoint.

AMR

Special Events EMT

Indianapolis, IN · On-site +1

$15.50 - $20.50/hr

Special Events Emergency Medical Technician (EMT) AMR provides emergency medical services for ... with Dispatch, facility staff and other responders via phone or radio as to status of patient.

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Remote Emergency Dispatcher information

What is a remote emergency dispatcher?

Remote emergency dispatchers are professionals who respond to emergency calls and coordinate the response of police, fire, and medical services from a location outside of a traditional dispatch center, often working from home. They use specialized communication systems and software to gather critical information, assess the situation, and relay instructions to both callers and emergency personnel. This role requires strong communication skills, the ability to remain calm under pressure, and knowledge of emergency protocols. Remote dispatchers ensure that help is sent quickly and efficiently, even though they are not physically present in a central dispatch office.

What are the key skills and qualifications needed to thrive as a remote emergency dispatcher, and why are they important?

To thrive as a Remote Emergency Dispatcher, you need strong decision-making skills, quick thinking, and a high school diploma or equivalent, often supplemented by specialized dispatcher training. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and emergency communication protocols is typically required. Outstanding multitasking abilities, calmness under pressure, and excellent verbal communication help you excel in this role. These skills are crucial for accurately assessing situations, delivering clear instructions, and ensuring rapid, coordinated emergency responses.

What are some common challenges faced by remote emergency dispatchers, and how can they be managed?

Remote Emergency Dispatchers often face challenges such as maintaining clear communication with callers in high-stress situations and collaborating effectively with on-the-ground emergency teams without being physically present. Managing these challenges requires strong multitasking abilities, emotional resilience, and proficiency with communication technologies. Regular training, access to updated protocols, and support from a well-structured remote team help dispatchers perform efficiently and provide critical assistance during emergencies.

What is the difference between Remote Emergency Dispatcher vs Remote Call Center Agent?

AspectRemote Emergency DispatcherRemote Call Center Agent
Required CertificationsEmergency dispatch certifications, CPR, first aidCustomer service training, sometimes product-specific certifications
Work EnvironmentEmergency response centers, home-based optionsCall centers, customer support environments, home-based roles
Employer & Industry UsagePublic safety agencies, emergency servicesRetail, telecom, tech companies, customer service providers
Search & Comparison IntentRoles involving emergency response, urgent communicationCustomer support, sales, general inquiries

Remote Emergency Dispatchers focus on urgent emergency communication, often requiring specialized certifications and working for public safety agencies. Remote Call Center Agents handle customer inquiries across various industries, typically with customer service training. While both roles are remote and involve communication skills, their work environments, certifications, and industry applications differ significantly.

How to become a remote emergency dispatcher?

To become a remote emergency dispatcher, candidates typically need a high school diploma or equivalent, completion of emergency dispatch training, and certification such as Emergency Medical Dispatcher (EMD) or Public Safety Telecommunicator certification. Strong communication skills, the ability to work under pressure, and familiarity with dispatch software are also important. Some positions may require prior experience in emergency services or related fields.

Is it hard to be hired as a remote emergency dispatcher?

Becoming a remote emergency dispatcher typically requires relevant training, certification, and strong communication skills. Employers often look for prior experience in emergency services or call centers, and the role may involve background checks and assessments, making the hiring process competitive but manageable for qualified candidates.

What are popular job titles related to Remote Emergency Dispatcher jobs in Indiana?

For Remote Emergency Dispatcher jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Emergency Dispatcher jobs in Indiana look for?

The top searched job categories for Remote Emergency Dispatcher jobs in Indiana are:

What cities in Indiana are hiring for Remote Emergency Dispatcher jobs?

Cities in Indiana with the most Remote Emergency Dispatcher job openings:

Remote Emergency Dispatcher jobs near you
Infographic showing various Remote Emergency Dispatcher job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 19% Part Time, and 5% Contract. Highlights an 97% Physical, and 3% Remote job distribution.

Dispatcher - Auto Warranty

Alacrity Solutions

Fishers, IN • On-site, Remote

$18 - $25/hr

Full-time

Medical, Dental, Vision, PTO

Posted 3 days ago

New

Alacrity Solutions rating

9.0

Company rating: 9.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

38th of 315 rated insurance

Job description

Description
This position is responsible for managing all dispatching-related processes for assigned areas of coverage. The Dispatcher coordinates the assignment of inspection requests to inspectors, monitors assignments to ensure they are completed timely and accurately, and communicates with inspectors, customers, and internal teams regarding the status of requests. The position is also responsible for identifying and communicating delays, coverage issues, volume fluctuations, and other concerns that may affect service levels. This position also assists supervisors with additional operational and administrative tasks as required.
Requirements
Essential functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)
  • Assign or have sent a fee back on all claims received by 6 pm each day for all states assigned for coverage (including states covered when another dispatcher is off)
  • Use inspectors in the areas that have been approved by management and provide work to inspectors that do majority of their work from Centro, if they can inspect timely and most cost effective
  • Contact each assigned inspector with new assignments, via text or phone call to confirm availability and cost
  • Report on inspector performance to technical department manager
  • Communicate with customers regarding any delays on the request, whether scheduling delays or repair facility delays on all claims assigned in assigned areas of coverage
  • Answer customer phone calls or emails regarding status of inspections, updates or cancellations
  • Contact inspectors regarding any updates received on requests or cancellations received on requests before inspectors arrive at location
  • Provide instruction to new inspectors with regards to the customer guidelines and information
  • Keep updated fee lists from inspectors for areas where additional fees are required and to maintain that inspectors are not charging fees when they have not been approved
  • Report any unexpected volume fluctuations to immediate supervisor
  • Track each inspection within next day time frame using reports available for tracking
  • Report daily any issues with requests that vendors have not confirmed receipt of assignment
  • Regular and reliable attendance and punctuality. Employees are expected to report to work as scheduled, be ready to begin work at their scheduled start time, and remain at work for their scheduled hours, subject to approved leave, accommodations, and other legally protected absences.

Competencies
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Proficiency in using computers and software.
  • Conscientious about timeliness of assignments and quality of work product.
  • Possess exceptional written and verbal communication skills.
  • Able to handle multiple tasks and maintain control and order over same.
  • Exceptional work ethic.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • This role is intended to work remotely.

Physical & Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee must occasionally lift and/or move up to 15 pounds.
  • Specific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focus.
  • While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel.
  • Ability to respond to common inquiries or complaints from customers.
  • Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical form and deal with abstract and concrete variables.

Travel required
  • None

Required education and experience
  • High School diploma or GED required.
  • Intermediate to advanced computer skills.

Preferred education and experience
  • Previous dispatching experience a plus

Additional eligibility requirements
  • N/A

Affirmative Action/EEO statement
Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee's employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran's status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Good-Faith Estimate (including bonus or commission)
The posted compensation range represents an estimate and may include both base salary and variable components such as commission and performance-based bonuses. Total compensation will ultimately be determined based on the candidate's experience and qualifications.
General Description of Benefits
Alacrity Solutions offers a comprehensive benefits package, including but not limited to medical, dental, and vision coverage, paid time off, a health savings account, and an employee assistance program.
Work Schedule
Full Time, 80.00 hours per pay period (2 weeks)
How to Apply
Click the Apply button on this site. You will be linked to the Alacrity Solutions Career Page. Our career page can be found at https://www.alacritysolutions.com/about/careers/#current
Personal Information Retention Policy
Personal information will be retained for a minimum period of one year in accordance with applicable policies and regulatory requirements.
Post Closing Date
This position will be open for a minimum of three days and until a top applicant is identified.

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