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Maintenance Dispatcher Jobs (NOW HIRING)

VUC Inc.

Maintenance Dispatcher

Allentown, PA · On-site

The Maintenance Dispatcher is responsible for coordinating and managing maintenance service requests to ensure timely and efficient resolution of field issues. This role involves entering and ...

Massanutten

Maintenance Dispatcher

VA · On-site

$14/hr

Massanutten Resort Maintenance Dispatcher 100% Employee Owned! The Maintenance Department at Massanutten Resort is looking for a reliable and service-oriented individual to join their team. If you ...

VUC Inc.

Maintenance Dispatcher

Allentown, PA · On-site

The Maintenance Dispatcher is responsible for coordinating and managing maintenance service requests to ensure timely and efficient resolution of field issues. This role involves entering and ...

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How much do maintenance dispatcher jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for maintenance dispatcher in the United States is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Maintenance Dispatcher vs Maintenance Coordinator?

AspectMaintenance DispatcherMaintenance Coordinator
CertificationsOften requires a valid driver’s license, basic dispatch or communication trainingMay require certifications in project management or maintenance management
Work EnvironmentPrimarily office-based with field communicationOffice-based with some site visits and coordination
Employer & Industry UsageUsed in transportation, utilities, and facilities managementCommon in facilities, manufacturing, and large maintenance teams

The Maintenance Dispatcher primarily handles scheduling and communication for maintenance tasks, focusing on dispatching technicians and managing work orders. The Maintenance Coordinator oversees broader maintenance planning, resource allocation, and project management. While both roles require strong communication skills and familiarity with maintenance operations, the Dispatcher is more focused on day-to-day scheduling, whereas the Coordinator manages overall maintenance strategies.

How does a Maintenance Dispatcher typically coordinate with technicians and other departments to ensure timely completion of work orders?

A Maintenance Dispatcher plays a critical role in managing communication between technicians, supervisors, and other departments. They prioritize incoming maintenance requests, assign tasks based on technician availability and expertise, and track the progress of each work order. Effective dispatchers use computerized maintenance management systems (CMMS) to monitor job status and update stakeholders, helping to minimize equipment downtime and improve workflow efficiency. Collaborating closely with both technical and administrative teams, they ensure that issues are addressed promptly and resources are allocated efficiently.

What does a Maintenance Dispatcher do?

A Maintenance Dispatcher coordinates and schedules maintenance requests for equipment, vehicles, or facilities within an organization. They act as a point of contact between clients or staff and maintenance technicians, ensuring that work orders are prioritized and assigned efficiently. Their responsibilities often include tracking maintenance activities, updating records, and communicating with both internal teams and external vendors to ensure timely completion of maintenance tasks. Effective Maintenance Dispatchers help minimize downtime and keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a Maintenance Dispatcher, and why are they important?

To thrive as a Maintenance Dispatcher, you need strong organizational abilities, attention to detail, and a high school diploma or equivalent, with experience in maintenance or dispatch environments being beneficial. Familiarity with computerized maintenance management systems (CMMS), scheduling software, and two-way radio or phone communication tools is typically required. Excellent communication, problem-solving, and multitasking skills are essential for effectively coordinating between maintenance teams and clients. These competencies ensure timely response to service requests, efficient workflow management, and high customer satisfaction in facilities operations.
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Maintenance Dispatcher jobs near you
Infographic showing various Maintenance Dispatcher job openings in the United States as of July 2026, with employment types broken down into 3% Locum Tenens, 4% Internship, 6% As Needed, 81% Full Time, 5% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,628 per year, or $19.1 per hour.
Maintenance Dispatcher

Maintenance Dispatcher

Houchens Food Group, Inc

Bowling Green, KY • On-site

Full-time

Posted 16 days ago

Houchens Food Group rating

5.0

Company rating: 5.0 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

102nd of 120 rated grocery stores

Job description

Job Title: Maintenance Dispatcher - Facilities and Refrigeration
Location: Houchens Food Group
Reports to: Maintenance Management
Overview:
The Maintenance Dispatcher provides frontline communication and coordination for Houchens Food Group store maintenance needs. This position receives calls, emails, and text messages from store operators regarding facilities maintenance and refrigeration issues, creates accurate maintenance requests, dispatches each request to the appropriate technician or vendor, and follows up to support timely completion and clear communication. This role also supports invoice processing and coding and technician hours reporting. Any other team related tasks as assigned by supervisor.
Our Mission
Proudly empowering employee-owners, serving customers, and supporting communities!
Our 5 Rules
  1. Do Your Job
  2. Be Kind
  3. No Surprises
  4. No Drama
  5. Protect The Brand

Our Values
  1. Listening and reacting to customers
  2. Fair and Honest dealings with all.
  3. Operating profitably to enhance our future.
  4. Innovation and action without fear of failure
  5. Open communication with all employee-owners

Key Responsibilities Essential Duties & Responsibilities
  1. Maintenance Request Intake
  • Receive calls, emails, and text messages from store operators regarding facility, equipment, and refrigeration issues.
  • Ask questions to document the store number/location, contact person, asset or equipment, symptoms, urgency, photos, and safety or food quality concerns.
  • Provide courteous, professional communication and timely status updates to store operators, technicians, vendors, and maintenance leadership.
  1. Work Order Creation and Documentation
  • Create accurate maintenance requests/work orders in Tango or the designated facility management software.
  • Classify requests by trade and priority, including refrigeration, HVAC, plumbing, electrical, building repairs, doors, lighting, case/cooler/freezer issues, and general facility's needs.
  • Attach supporting notes, photos, asset details, warranty information, vendor details, and store communications when available.
  1. Dispatching and Technician Coordination
  • Dispatch requests to the appropriate technician or vendor based on issue type, priority, service area, availability, and company procedures.
  • Communicate urgent refrigeration, food safety, safety hazard, leak, or business interruption issues immediately to the proper technician and supervisor.
  • Monitor open requests and follow up on technician response, progress, and completion notes.
  1. Other Tasks as Assigned

How to Apply:
Interested candidates should submit their application through Paylocity or Indeed. Houchens is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
www.hfginc.com

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